MERCEDES-BENZ GLK-CLASS SUV 2013 Owners Manual

0043
Mirror light
0044 Bracket
0087 Retaining clip, e.g. for a car park ticket
0085 Vanity mirror
0083 Mirror cover
Vanity mirror in the sun visor Mirror light 0043 only functions if the sun visor
is clipped into bracket 0044 and mirror cover
0083 has been folded up.
Glare from the side
X
Fold down the sun visor.
X Pull the sun visor out of retainer 0044.
X Swing the sun visor to the side. X
Pull or push the sun visor in the direction of
the arrow. Ashtray
Front ashtray !
The stowage space under the ashtray is
not heat resistant. Before placing lit
cigarettes in the ashtray, make sure that
the ashtray is properly engaged.
Otherwise,
the stowage space could be damaged. X
To open: slide cover 0043 forwards.
X To remove: open the cover of ashtray 0087.
X Hold ashtray 0087 at the sides and lift it
up 0044 and out.
X To re-install: press ashtray 0087 into the
holder until engages.
X Close the lid of ashtray 0087.
X To close: pull cover 0043 back.
Rear-compartment ashtray Features
279
Stowage and features Z

X
To open: pull cover 0044 out by its top edge.
X To remove the insert: press release
button 0087 and lift the insert up and out.
X To install the insert: install insert 0043 from
above into the holder and press down into
the holder until it engages. Cigarette lighter
G
WARNING
You can burn yourself if you touch the hot
heating element or the socket

of the cigarette
lighter.
In addition, flammable materials can ignite if:
R the hot cigarette lighter falls
R a child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must always be focused on the
traffic conditions. Only use the cigarette
lighter when road and traffic conditions
permit. X
Turn the SmartKey to position 2 in the
ignition lock (Y page 141).
X To open: slide cover 0043 forwards. X
Press in cigarette lighter 0044.
Cigarette lighter 0044 will pop out
automatically when the heating element is
red-hot.
X To close: pull cover 0043 back. 12 V sockets
General notes The sockets can be used for accessories with
a maximum draw of 180 W (15 A).
Accessories include such items as lamps or
chargers for mobile phones.
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
X
Turn the SmartKey to position 1 in the
ignition lock ( Y
page 141).
i An emergency cut-out ensures that the
on-board voltage does not drop too low. If
the on-board voltage is too low, the power
to the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
Socket in the front-compartment center
console X
To open: slide cover 0043 forwards.
X Lift up the cover of socket 0044.
X To close: pull cover 0043 back.280
Features
Stowage and features

Socket in the rear-compartment center
console
X
Pull cover 0044 out by its top edge.
X Lift up the cover of socket 0043.
Socket in the cargo compartment X
Lift up the cover of socket 0043.115 V socket
Important safety notes G
DANGER
When a suitable device is connected, the
115 V power socket will be carrying a high
voltage. You could receive an electric shock
if the connector cable or the 115 V power
socket is pulled out of
the trim or is damaged
or wet. There is a risk of fatal injury.
R Use only connector cables that are dry and
free of damage.
R When the ignition is off, make sure that the
115 V power socket is dry. R
Have the 115 V power socket checked or
replaced immediately at a qualified
specialized workshop if it is

damaged or has
been pulled out of the trim.
R Never plug the connector cable into a
115 V power socket that is damaged or has
been pulled out of the trim. G
DANGER
If you reach into the power socket or plug
inappropriate devices into the power socket,
you could receive an electric shock. There is
a risk of fatal injury.
Only connect appropriate devices to the
power socket.
! Note that work and repairs on the 115 V
power socket should only be

carried out by
qualified specialist personnel.
General notes 115 V power socket
0043 provides an
alternating voltage of 115 V so that small
electronic devices can be connected. These
devices, such as games consoles, chargers
and laptops, should not consume more than
a maximum of 150 watts altogether.
Requirements for operation of these

devices:
R the electronic device that you connect has
a suitable connector and conforms to
standards specific to the country you are
in.
R the plug of the electronic device is plugged
into 115 V power socket 0043.
R the maximum wattage of the device to be
connected must not exceed 150 watts.
R the on-board power supply is within a
permissible voltage range.
R the 12 V sockets in the rear compartment
and the cargo compartment are
operational ( Y page 280). Features
281
Stowage and features Z

Using the 115 V power socket
X
To switch on: switch the ignition on.
X Open flap 0087.
X Insert the plug of the electronic device into
115 V power socket 0043.
Indicator lamp 0044 lights up.
X To switch off: remove the connector from
115 V socket 0043
.
Ensure that you do not pull on the cord. 282
Features
Stowage and features

Problems with the 115 V power socket
Problem Possible causes/consequences and
0050 SolutionsThe warning lamp on
the 115 V power
socket
is not lit. The on-board voltage is too low because the battery is too weak.
X
Start the engine.
or
X Charge the battery ( Y page 316).
If the indicator lamp still does not light up:
X Visit a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X
Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter:
X Visit a qualified specialist workshop. You have connected a small electronic device that has a constant
nominal power of less than 150 W, but a very high switch-on
current. This device will not work. If you connect such a device,
the 115 V power socket will not supply it with power.
X
Connect a suitable device. mbrace
Important safety notes !
You must have a license agreement to
activate the mbrace service. Make sure
that your system is activated
and ready for
use. To register, press the 00D9 MB Info call
button. If any of the steps mentioned are
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 Shortly after successfully registering with the
mbrace
service (Canada:
TELEAID), a

user ID
and password will be sent to you by post. USA
only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com .
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center. Features
283
Stowage and features Z

The mbrace system
To adjust the volume during an mbrace call,
proceed as follows:
X
Press the 0081 or 0082 button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been
detected if one of the following occurs:
R
The indicator lamp in the
SOS button does
not come on during the system self-test.
R The indicator lamp in the 0052 Roadside
Assistance button does not light up during
self-diagnosis of the system.
R The indicator lamp in the 00D9 MB Info call
button does not light up during self-
diagnosis of the system.
R The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- the 0052 Roadside Assistance call
button
- the 00D9 MB Info call button
R The mbrace Inoperative or mbrace
Service Not Activated message
appears in the multifunction display after
the system self-diagnosis. If a malfunction is indicated as outlined
above, the system may not operate as
expected.
In the event of

an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
!
You must have a license agreement to
activate the mbrace service. Make sure
that your system is activated

and ready for
use. To register, press the 00D9 MB Info call
button. If any of the steps mentioned are
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button 284
Features
Stowage and features

flashes. The
Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the severity of
the accident
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
The mbrace system has not been able to
initiate an emergency call if no voice
connection to the Response Center has been
established. This can occur, for example, if
the relevant mobile phone network is not
available. The indicator lamp in the SOS
button flashes continuously.
The Call Failed message appears in the
multifunction display and must be confirmed.
In this case, seek assistance by other means. Making an emergency call G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed

the SOS button in an
emergency if:
R you see smoke inside or outside of the
vehicle, e.g. if there is a fire after an
accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or
similar situations as soon as it is safe to do
so. Move to a safe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national
regulations, e. g. with a warning triangle. X
To initiate an emergency call
manually: press cover 0043 briefly to open.
X Press SOS button 0044 briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover 0043.
i If the mobile phone network is not
available, mbrace is not able to make an
emergency call. If you leave the vehicle Features
285
Stowage and features Z

immediately after pressing the SOS button,
you do not know
if
mbrace has successfully
made the emergency call. In this situation,
seek additional assistance by other means.
Roadside Assistance button X
Press Roadside Assistance button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 0043
flashes while the call is active. The
Connecting Call

message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS
reception,

the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer Assistance center can ascertain the nature of
the problem (
Y page 289).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button 0043 is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call: press the
0076 button
on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button 286
Features
Stowage and features

X
Press MB Info call button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp
in MB Info call button 0043 flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS
reception,

the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button 0043 is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available. The
Call Failed message appears in the
multifunction display.
X To end a call: press the 0076 button
on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take
priority

and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction
steering wheel
R the corresponding button on the audio
system or on COMAND for ending a
telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
would like to use your mobile phone, do so
only when the vehicle is stationary and in a
safe location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can
be

downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity. Features
287
Stowage and features Z

Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i
If you select No, the
address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section.
Search & Send "Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a
replacement SmartKey
is not

available. Thevehicle can be opened by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days
of

the ignition being
turned off. After this time, the remote opening
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be opened
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is
only

possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you
have forgotten
to lock

the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:288
Features
Stowage and features