MERCEDES-BENZ GLK SUV 2008 Owners Manual

Problem
Possible causes/consequences and
X XSolutions The engine will not
start. You cannot hear
the starter motor oper-
ating. The on-board voltage is too low because the starter battery is too
weak or discharged.
X
Jump-start the vehicle (Y page 234).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. Vehicles with a petrol
engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or a mechanical
component of the engine control unit.
X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it. The coolant tempera-
ture gauge shows a
value above 120 †.
The coolant warning
lamp may also light up
and a warning tone may
sound (Y
page 90). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X
Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 149). Observe the warning
notes as you do so and top up the coolant if necessary. If the coolant level is correct, the radiator fan may be faulty. The
coolant is too hot and the engine is no longer being cooled suffi-
ciently.
X
If the coolant temperature is less than 120 †, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. driving on
mountain roads and stop/start driving. 208 TroubleshootingPractical advice
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Automatic transmission
Problem
Possible causes/consequences and
X
X Solutions The transmission has
problems shifting gear The transmission is losing oil.
X
Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Turn the key to position 0(Y page 61) in the ignition lock.
X Wait at least 10 seconds before restarting the engine.
X Have the transmission checked at a qualified specialist work-
shop immediately. Parktronic*
Problem
Possible causes/consequences and
X
X Solutions Only the red segments
in the Parktronic warn-
ing display are lit. You
also hear a warning
tone for approximately
two seconds.
Parktronic is deactiva-
ted after approximately
20 seconds and the
indicator lamp in the
Parktronic button lights
up. Parktronic has malfunctioned and has switched itself off.
X
If problems persist, have Parktronic checked at a qualified spe-
cialist workshop. Only the red segments
in the Parktronic warn-
ing display are lit. Park-
tronic is deactivated
after approximately 20
seconds. The Parktronic sensors are dirty or there is interference.
X
Clean the Parktronic sensors (Y page 171).
X Switch the ignition back on. Troubleshooting
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Problem
Possible causes/consequences and
X XSolutions Only the red segments
in the Parktronic warn-
ing display are lit. Park-
tronic is deactivated
after approximately 20
seconds. The problem may be caused by an external source of radio or
ultrasound waves.
X
See if Parktronic functions in a different location. Headlamps
Problem
Possible causes/consequences and
X XSolutions The headlamps are mis-
ted up on the inside. Air humidity is very high.
X
Drive with the headlamps switched on.
The headlamps are demisted after a short distance. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windscreen wipers
Problem
Possible causes/consequences and
X XSolutions The windscreen wipers
are jammed. Leaves or snow, for example, may be obstructing the windscreen
wiper movement. The wiper motor has been deactivated.
X
For safety reasons, you should remove the key from the ignition
lock.
X Remove the cause of the obstruction.
X Switch the windscreen wipers back on. The windscreen wipers
fail completely.
G
Risk of accident
The windscreen wiper drive is malfunctioning.
X Select another wiper speed on the combination switch.
X Have the windscreen wipers checked at a qualified specialist
workshop. The windscreen washer
fluid from the spray
nozzles no longer hits
the centre of the wind-
screen. The spray nozzles are misaligned.
X
Have the spray nozzles adjusted at a qualified specialist work-
shop. 210 TroubleshootingPractical advice
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Side windows
Problem
Possible causes/consequences and
X
X Solutions A side window will not
close. Objects are trapped between the window and the door frame.
X
Remove the objects.
X Close the side window. There are objects in the window guide rail which are preventing
the window from closing.
X Remove the objects.
X Close the side window. You cannot see the cause.
X
Close the side window with increased force or without the anti-
entrapment feature (Y page 81). Mirrors
Problem
Possible causes/consequences and
X
X Solutions An exterior mirror has
been pushed out of
position.
Vehicles with exterior mirrors that cannot be folded in/out elec-
trically:
X
Move the exterior mirror into the correct position manually.
Vehicles with electrically folding exterior mirrors*:
X Press the mirror-folding button* (Y page 67) repeatedly until
you hear a distinct click.
The mirror housing is engaged again and you can adjust the
mirror as usual (Y page 67). Troubleshooting
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Key
Problem
Possible causes/consequences and
X XSolutions You cannot lock or
unlock the vehicle
using the key. The key batteries are discharged or nearly discharged.
X
Point the tip of the key at the driver's door handle from close
range and try to unlock or lock the vehicle again.
If this does not work:
X Lock or unlock the vehicle using the emergency key element
(Y page 213).
X Check the key batteries (Y page 216) and replace them if nec-
essary ( Ypage 216). The key is faulty.
X
Lock or unlock the vehicle using the emergency key element
(Y page 213).
X Have the key checked at a qualified specialist workshop. The battery charge indi-
cator lamp of the key
does not go on during
the test. The key batteries are discharged.
X
Change the batteries ( Ypage 216). You have lost a key.
X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emer-
gency key element.
X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating* or inte-
rior lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 232).
or
X Jump-start the vehicle (Y page 234).
or
X Consult a qualified specialist workshop. 212 TroubleshootingPractical advice
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Problem
Possible causes/consequences and
X
X Solutions The engine cannot be
started using the key. The steering lock is mechanically blocked.
X
Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. Parking up the vehicle
Problem
Possible causes/consequences and
X
X Solutions The vehicle is to be left
parked up for longer
than six weeks. Damage resulting from non-use may occur if the vehicle is parked
up for long periods.
X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery (Y page 233).Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be locked or
unlocked with the key, use the emergency
key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system* will be triggered
(Y page 54).
There are several ways to turn off the alarm:
X Press the %or& button on the key.
or
X Insert the key into the ignition lock.
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically. Releasing and removing the emergency
key element X
Push release catch :in the direction of
the arrow and at the same time remove
emergency key element ;from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key:
X Remove the emergency key element from
the key (Y page 213). Locking/unlocking in an emergency
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X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it. Locking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or KEYLESS GO*:
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 59).
X Check whether the locking knobs on the
doors are still visible. Press the locking
knobs down manually, if necessary.
X Close the driver's door.
X Remove the emergency key element from
the key (Y page 213). X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Check whether the doors and the tailgate
are locked. Opening the tailgate
If the tailgate cannot be opened, use the
emergency release on the inside of the tail-
gate.
X Take the emergency key element out of the
key (Y page 213). !
The tailgate swings up and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and
behind the tailgate. 214 Locking/unlocking in an emergencyPractical advice
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X
Insert emergency key element ;into
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of arrow and open the tailgate. Emergency fuel filler flap release
G
Risk of injury
The edges on the inside of the vehicle body
can be sharp. You could injure yourself when
using the fuel filler flap emergency release.
Avoid contact with the edges on the inside of
the vehicle body.
The emergency release is located in the lug-
gage compartment behind the side trim on
the right-hand side, when viewed in the direc-
tion of travel.
X Open the tailgate.
X Open the right-hand side trim panel
(Y page 219). X
Pull emergency release :.
The fuel filler flap is unlocked.
X Open the fuel filler flap. Releasing the parking lock manually
In the event of an electrical fault, it is possible
to release the selector lever lock manually to
move it out of position P, e.g. if you wish to
tow the vehicle away. X
Depress the parking brake firmly.
X Press selector lever cover :to the left and
remove it upwards.
X Press release button ;down and simul-
taneously move the selector lever out of
position P.
The selector lever can now be moved freely
until it is returned to position P. Resetting triggered NECK-PRO head
restraints
If the NECK-PRO head restraints are triggered
in an accident, you must reset the head
restraints on the driver's and front-passenger
seats. Otherwise, the additional protection
will not be available in the event of another
rear-end collision. You can recognise when
head restraints have been triggered by the
fact that they have moved forwards and can
no longer be adjusted.
Mercedes-Benz recommends that you have
NECK-PRO head restraints checked at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre, following a rear-end col-
lision.
i This work requires a lot of strength. If you
have difficulty resetting the head Resetting triggered NECK-PRO head restraints
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restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. X
Push the head restraint cushion backwards
by the lower part as far as it will go ;.
X Push the head restraint cushion down into
the guide as far as it will go =.
X Firmly press back the head restraint cush-
ion until it engages :. Changing the batteries
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic substan-
ces. For this reason, keep batteries away from
children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection point
for old batteries. Key
Checking the batteries X
Press the &or% button.
The batteries are in order if the battery
charge indicator lamp lights up briefly.
Removing and installing batteries You require two CR 2025 3 V cell batteries.
X
Remove the emergency key element from
the key (Y page 213). X
Insert emergency key element :into the
opening in the key and push in the direction
of the arrow.
Battery tray ;is released.
X Pull battery tray ;out of the key. X
Remove old batteries :from the battery
tray.
X Insert the new batteries beneath the con-
tact spring with the positive pole facing
upwards. Use a lint-free cloth to do so. 216 Changing the batteriesPractical advice
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X
Push the battery tray back into the key
housing until the battery tray engages.
X Check the function of all key buttons on the
vehicle. Changing bulbs
Notes on changing bulbs
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times.
Have the headlamp setting checked regularly.
Only use the types of bulbs specified here. If
the new bulb still does not light up, consult a
qualified specialist workshop.
Do not touch the glass tube of new bulbs with
your bare hands. Even minor contamination
can burn into the glass surface and reduce
the service life of the bulbs. Always use a lint-
free cloth or only touch the base of the bulb
when fitting. G
Risk of injury
Bulbs and lamps can be very hot. You should
therefore allow them to cool down before you
change them. Otherwise, you could be burned
if you touch them. Keep bulbs out of the reach of children. Oth-
erwise, they could damage them, for example,
and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you.
H7 bulbs are pressurised and could explode
when you change them, particularly if they are
very hot. You should therefore wear eye pro-
tection and gloves when you are changing
them. G
Risk of injury
Xenon bulbs carry a high voltage. You could
get an electric shock and be seriously or even
fatally injured if you touch the electric con-
tacts on xenon bulbs. Therefore, never
remove the cover from xenon bulbs.
Do not change xenon bulbs yourself, but have
them replaced at a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose. In particular, work relevant to safety or
on safety-related systems must be carried out
at a qualified specialist workshop. Changing bulbs
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