service interval MERCEDES-BENZ GLK SUV 2012 Owners Manual

Air vents
Glove compartment .......................142
Important safety notes ..................141
Rear ............................................... 143
Setting ........................................... 141
Setting the centre air vents ...........142
Setting the side air vents ...............142
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-glare film .................................... 310
Anti-lock Braking System see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Approach/departure angle ..............172
Aquaplaning ....................................... 168
Ashtray ............................................... 306
ASSYST PLUS Displaying a service message ........312
Hiding a service message ..............312
Notes ............................................. 312
Resetting the service interval dis-
pla y................................................ 312
Service message ............................ 312
Special service requirements ......... 313
ATA (Anti-Theft Alarm system)
Activating/deactivating ...................72
Function .......................................... .72
Interior motion sensor .....................73
Switching off the alarm ....................72
Tow-away protection ........................ 72
ATTENTION ASSIST
Activating/deactivating .................237
Display message (12-button mul-
tifunction steering wheel) ..............271
Function/notes ............................. 201
Audio DVD (12-button multifunc-
tion steering wheel) ..........................233
Audio menu (on-board computer,
12-button multifunction steering
wheel) ................................................ .233
Audio menu (on-board computer) ....233
Authorised workshop see Qualified specialist workshop AUTO lights
Display message (12-button mul-
tifunction steering wheel) ..............263
Display message (4-button multi-
function steering wheel) ................260
see Lights
Automatic engine start (ECO start/
stop function) .................................... 152
Automatic engine switch-off (ECO
start/stop function) ..........................151
Automatic headlamp mode ..............111
Automatic transmission Accelerator pedal position .............157
Automatic drive program ...............159
Changing gea r............................... 157
DIRECT SELECT lever .....................155
Display message (4-button multi-
function steering wheel) ................278
Drive position (ECO start/stop
function) ........................................ 157
Driving tips .................................... 157
Emergency running mode ..............161
Engaging drive position .................. 157
Engaging neutral ............................ 157
Engaging park position automati-
call y............................................... 156
Engaging reverse gear ...................156
Engaging the park position ............156
Kickdown ....................................... 158
Manual drive program ....................160
Neutral (ECO start/stop function) .156
Problem (fault) ............................... 161
Program selector button ................158
Pulling away ................................... 149
Shift ranges ................................... 159
Starting the engine ........................148
Steering wheel gearshift paddle s... 159
Trailer towing ................................. 158
Transmission position displa y........ 156
Transmission positions ..................157
Automatic transmission emer-
gency running mode .........................161
Automatic transmissions Display message (12-button mul-
tifunction steering wheel) ..............279 Index
5

Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
which form the basis of our existence on this
planet to be used sparingly and in a manner
which takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally-responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tyre wear depend on
the following factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R make sure that the tyre pressures are
always correct.
R do not carry any unnecessary weight.
R keep an eye on the vehicle's fuel consump-
tion.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine with the vehicle
stationary.
R drive carefully and maintain a safe distance
from the vehicle in front. R
avoid frequent, sudden acceleration.
R change gear in good time and use each gear
only up to Ôof its maximum engine speed.
R switch off the engine in stationary traffic. Returning an end-of-life vehicle
Mercedes-Benz will take back your
Mercedes-Benz to dispose of it in an environ-
mentally responsible manner, in accordance
the European Union (EU) End of Life Vehicles
Directive.
The End of Life Vehicles Directive applies to
vehicles with a gross vehicle weight of up to
3.5 t, in accordance with national regulations.
For several years, Mercedes-Benz has been
meeting all the legal requirements for a
design which allows for recycling and re-use.
There is a network of return points and dis-
assembly plants which can recycle your vehi-
cle in an environmentally-responsible man-
ner. The methods employed in vehicle and
parts recycling are constantly being devel-
oped and improved. This means that your
Mercedes-Benz will also continue to meet
even the increased recycling quotas in the
future in good time. You can obtain further
information from your national Mercedes-
Benz homepage or your national hotline num-
ber. Vehicle equipment
This Owner's Manual describes all models
and all standard and optional equipment
available for your vehicle at the time of pub-
lication of the Owner's Manual. Country-spe-
cific deviations are possible. Note that your
vehicle may not be fitted with all features
described. This is also the case for systems
and functions relevant to safety. Therefore,
the equipment on your vehicle may differ from
that in the descriptions and illustrations. Introduction
25 Z

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos-
sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 27). Overview of climate control systems
Important safety notes
G
WARNING
Observe the settings recommended on the
following pages. The windows could other-
wise mist up. This may prevent you from
observing the traffic conditions, thereby caus-
ing an accident.
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control is only operational when the
engine is running. The system only works
optimally if the side windows and the roof are
closed.
The residual heat function can only be acti-
vated or deactivated with the ignition
switched off (Y page 136).
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the con-
venience opening feature (Y page 90). This
will speed up the cooling process and the
desired vehicle interior temperature will be
reached more quickly.
i The integrated filter can filter out most
particles of dust and completely filters out
pollen. A clogged filter reduces the amount
of air supplied to the vehicle interior. For
this reason, you should always observe the interval for replacing the filter, which is
specified in the Service Booklet. As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Service Booklet.
i It is It is possible that the dehumidification
function of the climate control system may
be activated automatically an hour after the
key has been removed. The vehicle is then
ventilated for 30 minutes. 128
Overview of climate control systemsClimate control

The selected unit of measurement for dis-
tance applies to:
R the digital speedometer in the Trip
Trip menu
R total distance recorder and the trip meter
R trip computer
R current consumption and the range
R the navigation instructions in the Navi Navi
menu
R cruise control
R SPEEDTRONIC
R DISTRONIC PLUS
R ASSYST PLUS service interval display
Switching the additional speedometer
on/off
Only vehicles with manual transmission have
this function.
The Addit. Speedo [mph] Addit. Speedo [mph] function allows
you to choose whether the status area in the
multifunction display always shows the speed
in mph instead of the outside temperature.
You can determine whether the multifunction
display permanently shows your speed or the
outside temperature.
X Press the =or; button on the steer-
ing wheel to select the Settings
Settings menu.
X Press the :or9 button to select the
Inst. cluster
Inst. cluster submenu.
X Press ato confirm.
X Press the :or9 button to select the
Addit. speedo (mph)
Addit. speedo (mph) function.
You will see the selected setting: on onor
off
off.
X Press the abutton to save the setting.
i Vehicles for the United Kingdom: this
function is unavailable.
Selecting the permanent display function
Only vehicles with automatic transmission
have this function.
i Vehicles for the United Kingdom: this
function is unavailable. You can determine whether the multifunction
display permanently shows your speed or the
outside temperature.
X
Press the =or; button on the steer-
ing wheel to select the Settings
Settings menu.
X Press the :or9 button to select the
Inst. cluster Inst. cluster submenu.
X Press ato confirm.
X Press the :or9 button to select the
Permanent display:
Permanent display: function.
You will see the selected setting: outside
outside
temperature
temperature orAddit. speedo [mph]
Addit. speedo [mph] .
X Press the abutton to save the setting.
i The speed is displayed in mph.
Lights Switching the daytime driving lights on/
off
The
Day lights Day lights function can only be
switched on with the engine turned off.
X Press the =or; button on the steer-
ing wheel to select the Settings Settingsmenu.
X Press the :or9 button to select the
Light
Light submenu.
X Press ato confirm.
X Press the :or9 button to select the
Day lights
Day lights function.
If the Day lights
Day lights function has been
switched on, the cone of light and the
W symbol in the multifunction display
are shown in red.
X Press the abutton to save the setting.
Further information on daytime driving lights
(Y page 111).
Setting the brightness for the display/
switches
X Press the =or; button on the steer-
ing wheel to select the Settings
Settings menu.
X Press the :or9 button to select the
Light Light submenu.
X Press ato confirm. Displays and operation (12-button multifunction steering wheel)
239On-board computer and displays Z

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos-
sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 27). Service
ASSYST PLUS
Service messages The ASSYST PLUS service interval display
informs you of the next service due date.
Information on the type of service and service
intervals (see separate Service Booklet).
You can obtain further information from a
Mercedes-Benz Service Centre.
i The ASSYST PLUS service interval display
does not show any information on the
engine oil level. Observe the notes on the
engine oil level (Y page 315).
The multifunction display shows a service
message for a few seconds, e.g.:
Next service A in .. days
Next service A in .. days
Service A due Service A due
Service A overdue by ... days Service A overdue by ... days
The letter indicates which service is due. A A
stands for a minor service and B
Bfor a major
service. A number or another letter may be
displayed after the letter. This figure indicates
any necessary additional maintenance work
to be performed.
If you notify a qualified specialist workshop of
this display, you will receive a statement on
the associated costs.
The ASSYST PLUS service interval display
does not take into account any periods of time during which the battery is disconnec-
ted.
Maintaining the time-dependent service
schedule:
X
Note down the service due date displayed
in the multifunction display before discon-
necting the battery.
or
X After reconnecting the battery, subtract
the battery disconnection periods from the
service date shown on the display.
Hiding a service message X
4-button multifunction steering wheel:
press the Cbutton.
X 12-button multifunction steering
wheel: press%ora.
Displaying service messages X
Switch the ignition on.
4-button multifunction steering wheel
X Use the Vbutton to select the
Service menu.
The service due date appears in the multi-
function display.
12-button multifunction steering wheel
X Press the toru button to select the
Serv.
Serv. menu.
X Press the sorr button to select the
ASSYST PLUS ASSYST PLUS submenu and confirm by
pressing the abutton.
The service due date appears in the multi-
function display.
Information about Service Resetting the ASSYST PLUS service inter-
val display
! If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop. 312
ServiceMaintenance and care

Have service work carried out as described
in the Service Booklet. This may otherwise
lead to increased wear and damage to the
major assemblies or the vehicle.
A qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre, will reset the
ASSYST PLUS service interval display after
the service work has been carried out. You
can also obtain further information on main-
tenance work, for example.
Special service requirements
Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous condi-
tions include regular city driving with frequent
intermediate stops and use in mountainous
terrain or on poor road surfaces.
For example, if the vehicle is used under ardu-
ous operating conditions, have air filters,
engine oil and oil filters changed frequently
and check the wheels often. Further informa-
tion can be obtained at a qualified specialist
workshop, e.g. a Mercedes-Benz Service
Centre.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. The
Service Hotline's current telephone numbers
for use when you are abroad are to be found
in the "Mercedes-Benz Service24h" section
of the Service Booklet. AdBlue
®
service display
i For BlueTEC vehicles only.
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent AdBlue ®
. AdBlue ®
is topped
up as part of the service. Under normal oper-
ating conditions, a full tank of AdBlue ®
should
last until the next service due date.
Depending on how and where the vehicle is
used, there may be an increase in the AdBlue
®
consumption, resulting in the next
service due date being brought forward.
Certain display messages show that
AdBlue ®
must be topped up, e.g.
Refill AdBlue at workshop See Own‐
Refill AdBlue at workshop See Own‐
er's Manual er's Manual
Refill AdBlue at workshop No start Refill AdBlue at workshop No start
in .. km in .. km
A warning tone also sounds.
You can no longer start the engine when the
AdBlue ®
supply has been used up.
R 4-button multifunction steering wheel
(Y page 266)
R 12-button multifunction steering wheel
(Y page 269)
! Have the AdBlue ®
tank topped up at a
qualified specialist workshop only. The
vehicle may otherwise be damaged or
soiled.
Before taking a trip with your vehicle outside
Europe, have the AdBlue ®
supply checked at
a qualified specialist workshop. If necessary,
have AdBlue ®
topped up. Before a longer stay
outside of Europe, consult a qualified special-
ist workshop.
Observe the notes on AdBlue ®
(Y page 368).
You can obtain further information about
BlueTEC exhaust gas aftertreatment and
AdBlue ®
from any Mercedes-Benz Service
Centre. Engine compartment
Bonnet
Opening the bonnet G
WARNING
Do not pull the release lever while the vehicle
is in motion. If you do so, the bonnet may open
up and block your view. Engine compartment
313Maintenance and care Z

Adding engine oil
G
WARNING
If engine oil comes into contact with hot
engine parts, it may ignite and you could burn
yourself. Do not spill any engine oil on hot
engine parts. H
Environmental note
When topping up the oil, take care not to spill
any. If oil enters the soil or waterways, it is
harmful to the environment.
! Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
Centre.
Damage to the engine or exhaust system is
caused by the following:
R using engine oils and oil filters that have
not been specifically approved for the
service system
R changing the engine oil and oil filter after
missing the change interval required by
the service system
R using engine oil additives
! Do not add too much oil. If the oil level is
above the "max" mark on the dipstick, too
much oil has been added. This can lead to
damage to the engine or the catalytic con-
verter. Have excess oil siphoned off. Example: engine oil filler cap
X
Turn cap :anti-clockwise and remove it.
X Top up the engine oil.
If the oil level is at or below the MIN mark
on the oil dipstick, add 1.0 litre of engine
oil.
X Replace cap :on the filler neck and turn
clockwise.
Make sure that the cap locks securely into
place.
X Check the oil level again with the oil dip-
stick (Y page 315).
For further information on engine oil, see
(Y page 369). Checking and adding other service
products
Checking the coolant level G
WARNING
The cooling system is pressurised. Therefore,
only unscrew the cap once the engine has
cooled down. The coolant temperature gauge
must display less than 70 † . Otherwise, you
could be scalded if hot coolant escapes.
Only check the coolant level if the vehicle is
on a level surface and the engine has cooled
down.
X Turn the key to position 2(Y page 147) in
the ignition lock. 316
Engine compartmentMaintenance and care

distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the vehicle will not be
stabilised if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
Comply with safety precautions and take pro-
tective measures when handling batteries. Risk of explosion
Fire, naked flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary.
Wear eye protection.
Keep children away.
Observe this Owner's Man-
ual.
G
WARNING
For safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have been tested and approved for your vehicle by
Mercedes-Benz. These batteries provide
increased impact protection to prevent vehi-
cle occupants from suffering acid burns
should the battery be damaged in the event
of an accident.
To prevent acid burns, observe the following
safety notes when handling batteries:
R do not lean over the battery.
R do not place any metal objects on a battery.
Otherwise, you could cause a short circuit
and the battery's gas mixture could ignite.
R make sure that you do not create an elec-
trostatic charge, e.g. by wearing synthetic
clothing or as a result of friction on fabrics.
Therefore, you should not pull or slide the
battery over carpets or other synthetic
materials.
R never touch the battery first. To discharge
a possible electrostatic charge, step out of
the vehicle first and touch the bodywork.
R do not wipe the battery using a cloth. The
battery may explode as a result of electro-
static charge or due to flying sparks. H
Environmental note Batteries contain pollutants.
It is illegal to dispose of them
with the household rubbish.
They must be collected sep-
arately and disposed of in an
environmentally responsible
recycling system. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the Service
Booklet or contact a qualified specialist
workshop for more information. 338
Battery (vehicle)Breakdown assistance

recommends that you use fuel brands that
have additives.
If you use fuels without these additives for a
longer period of time, there may be a build-up
of carbon deposits. These will form especially
on the inlet valves and in the combustion
chamber.
This could lead to engine running problems,
e.g.:
R longer engine warm-up phase
R uneven idle
R engine noise
R misfiring
R loss of power
In areas where petrol with the required addi-
tives is not available, carbon deposits can
build up. In this case, Mercedes-Benz recom-
mends the use of additives that have been
approved for Mercedes-Benz vehicles; see
http://bevo.mercedes-benz.com.
The quality of the fuel available in some coun-
tries may not be sufficient. Residue could
build up as a result. In such cases, and in
consultation with a Mercedes-Benz Service
Centre, the petrol may be mixed with the
additive recommended by Mercedes-Benz
(part no. A000989254510). You must
observe the notes and mixing ratios specified
on the container.
Consult a Mercedes-Benz Service Centre to
view a list of approved products. Observe the
instructions for use in the product descrip-
tion.
Do not mix other fuel additives with fuel. This
causes unnecessary costs and could damage
the engine.
Diesel (EN 590) Fuel grade
G
WARNING
Do not use petrol to refuel vehicles with a die-
sel engine. Do not mix diesel with petrol. This
would result in damage to the fuel system and
engine, which could lead to a vehicle fire. !
When refuelling, only use diesel fuel that
conforms to the European standard EN 590
or is of equivalent quality. Fuel that does
not conform to EN 590 can lead to
increased wear as well as damage to the
engine and exhaust system.
! Do not use the following:
R marine diesel
R heating oil
R bio-diesel
R vegetable oil
R petrol
R paraffin
R kerosene
Do not mix such fuels with diesel fuel and
do not use any special additives. This can
otherwise lead to engine damage. This
does not include flow improver additives.
For further information, see "Flow improv-
ers".
! Vehicles with a diesel particle filter: in
countries outside the EU, only refuel with
low-sulphur Euro diesel with a sulphur con-
tent under 50 ppm; otherwise the emission
control system could be damaged.
! Vehicles without a diesel particle fil-
ter: in countries where only diesel fuel with
a high sulphur content is available, you will
need to carry out your vehicle's oil change
at shorter intervals. More information
about the interval for oil change can be
obtained from any qualified specialist
workshop.
Usually you will find information about the
fuel grade on the pump. If you cannot find the
label on the petrol pump, ask the filling sta-
tion staff.
Information on refuelling (Y page 161).
Low outside temperatures
In winter months, diesel fuel with an improved
cold flow quality is available. In Europe, the
EN 590 standard defines various climate-
dependent temperature categories. Malfunc- Service products and capacities
367Technical data Z

used. The low-temperature properties of
engine oils can be significantly impaired dur-
ing operation due to, for example, ageing or
soot and fuel accretion. It is therefore
strongly recommended to observe regular oil
changes using an approved engine oil with the
appropriate SAE classification. Brake fluid
G
WARNING
Over a period of time, the brake fluid absorbs
moisture from the air; This lowers its boiling
point.
If the boiling point of the brake fluid is too low,
vapour pockets may form in the brake system
when the brakes are applied hard (e.g. when
driving downhill). This impairs braking effi-
ciency.
You should have the brake fluid renewed at
regular intervals. The brake fluid change inter-
vals can be found in the Service Booklet.
Only use brake fluid approved by Mercedes-
Benz according to MB Approval 331.0.
Information about approved brake fluid can
be obtained at any qualified specialist work-
shop or on the Internet at
http://bevo.mercedes-benz.co m.
i Have the brake fluid renewed regularly at
a qualified specialist workshop. Coolant
Important safety notes G
WARNING
Antifreeze is highly flammable. Fire, naked
flames and smoking are prohibited when han-
dling antifreeze.
If antifreeze comes into contact with hot
engine parts, it may ignite and you could burn
yourself. Do not spill any antifreeze on hot
engine parts. !
Only add coolant that has been premixed
with the desired antifreeze protection. You
could otherwise damage the engine.
Further information on coolants can be
found in the Mercedes-Benz Specifications
for Service Products, MB Specifications for
Service Products 310.1, e.g. on the Inter-
net at http://bevo.mercedes-benz.com.
Or contact a qualified specialist workshop.
! Always use a suitable coolant mixture,
even in countries where high temperatures
prevail.
Otherwise, the engine cooling system is not
sufficiently protected from corrosion and
overheating.
! The engine cooling system is filled with
coolant, which must be renewed after
15 years or after 250,000 kilometres at the
latest.
The coolant is a mixture of water and anti-
freeze/corrosion inhibitor. It performs the
following tasks:
R anti-corrosion protection
R antifreeze protection
R raising the boiling point
If antifreeze/corrosion inhibitor is present in
the correct concentration, the boiling point of
the coolant during operation will be approx-
imately 130 †.
The antifreeze/corrosion inhibitor concentra-
tion in the engine cooling system should:
R be at least 50%. This will protect the engine
cooling system against freezing down to
approximately -37 †.
R not exceed 55% (antifreeze protection
down to -45 †). Heat will otherwise not be
dissipated as effectively.
If the vehicle has lost coolant, top it up with
equal amounts of water and antifreeze/cor-
rosion inhibitor. Mercedes-Benz recom-
mends an antifreeze/corrosion inhibitor con-
centrate in accordance with MB Specifica-
tions for Service Products 310.1. Service products and capacities
371Technical data Z