MERCEDES-BENZ GLS SUV 2020 Owners Manual

or
#
Select Start new route guidance.
The destination address is set as the new
destination. The pr evious destination and the
intermediate destinations are dele ted. Ro ute
guidance tothe new destination begins.
Selecting route settings #
Select Z. #
Select Advanced . #
Select Route. #
Select thero ute type. #
Take traf fic information into consideration
wi th Dynamic route guidance r.#
Select route options with Avoid options.#
Activate Suggest alternative route.
Alternati veroutes are calculated forev ery
ro ute. #
Activate Activate commuter route .
If th ere qu irements are met, the multimedia
sy stem automatically de tects that theve hicle
is on a commuter route. Route guidance
begins without voice output. Ac
tivating route guidance with augmented
re ality #
During route guidance, tap on the camera
symbol on the media displa y.
The camera image will be shown ins tead of
th e navigation map before a turning manoeu‐
vre and will show additional information. #
Toreturn tothe navigation map: tapon
th e camera symbol again.
Displaying additional information in the cam‐
era ima ge #
Select Z. #
Select Advanced . #
Select Augmented Reality. #
Activate Street names andHouse numbers.
During route guidance, stre et names and
house numbe rsare shown in the camera
image. Using map functions
Multimedia sy
stem:
4 © 5
Navigation
Setting the map scale #
Tozoom in: tap twice quickly with one finger
on the media displa y. #
Tozoom out: tap with two fingers on the
media displa y.
Moving the map #
Moveone finger in any di rection on the
to uchsc reen. #
Toreset the map tothe cur rent vehicle
position: press\briefly.
Selecting map orientation #
Tapre peatedly on theÄ compass symbol
on the map.
The view changes in the sequence 3D,2D
heading up to2D north up .
Switching mo torw ay information on/off #
Select Z. 328
MBUX multimedia sy stem

#
Switch Motorway information on or off.Using se
rvices Re
quirements:
R There is an Internet connection.
R Mercedes me connect is available.
R You ha veset up a user account in the
Mercedes me Portal.
R The vehicle is connected toa user account
and you ha veaccep tedth e conditions of use
fo rth e service.
Fu rther information can be found at:
https://www.mercedes.me
R The service is available and has been activa‐
te d.
Multimedia sy stem:
4 © 5
Navigation
Displaying the traf fic situation with Live Traf‐
fi c Information #
Select Z. #
Activate Traffic. #
Select Advanced . #
Select View. #
Select Map elements. #
Switch on Traffic incidents ,Free-flowing traf-
fic and Delay.
If traf fic information has been recei ved, then
tra ffic incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn‐
ing messages are displa yed.
The tra ffic delay is displa yedfo rth e cur rent
ro ute. Traf fic del ays lasting one minute or
longer are take n into conside ration.
Displ aying hazard warnings with Car-to-X-
Communication
If hazard warnings are available these can be
shown as symbols on the map. The display
depends on the settings forth eTraffic andTraf-
fic incidents options. #
Set the options.
If Traffic is switched off and Traffic incidents
is switched on, the symbols are shown on
th e prospective route. Displaying
weather information and other
map contents #
Select Z. #
Select Advanced . #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a service, e.g. Weather.
Cu rrent weather information is displa yed on
th e navigation map, e.g. temp erature or
cloud co ver. MBUX multimedia sy
stem 329

Te
lephone Te
lephony Note
s ontelephony &
WARNING Risk of di stra ction from oper‐
ating integrated communication equip‐
ment while theve hicle is in motion
If yo u operate communication equipment
integrated in theve hicle when driving, you
could be di stra cted from the tra ffic situation.
This could also cause youto lose control of
th eve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from
ope rating mobile communication equip‐
ment while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle. &
WARNING Risk of inju rydue toobjects
being stowed inco rrectly
If objects in theve hicle interior are stowed
incor rectly, they can slide or be thrown
around and hit vehicle occupants. In addi‐
tion, cup holders, open stowage spaces and
mobile phone recep tacles cannot al ways
re tain all objects within.
There is a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysstow objects so that they can‐
not be throw n around in su chsitua‐
tions. #
Alw ays make sure that objects do not
pr otru de from stowage spaces, luggage
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Alw aysstow and secure heavy, hard,
poin ted, sharp-edged, fragile or bulky
objects in the boot/load compartment. 330
MBUX multimedia sy stem

Obser
vethe additional information on stowing
mobile communications devices cor rectly:
R Loading theve hicle (/ page132)
Blue tooth ®
connection:
The menu view and theav ailable functions in the
te lephone menu are in part dependent on the
Blu etoo th®
profile of the connected mobile
phone. Full functionality is only available if the
mobile phone supports bo thofthefo llowing
Blue tooth ®
profiles:
R PBAP (Phone Book Access Profile)
- The contacts on the mobile phone are
shown automatically on the multimedia
sy stem.
R MAP (Message Access Profile)
- The mobile phone message functions can
be used on the multimedia sy stem.
Ir re spective of this, Blue tooth ®
audio functional‐
ity can byused with any mobile radio unit.
Fo r information on thera nge of functions of the
mobile radio unit tobe connec ted, see the man‐
ufacturer's operating instructions. Ne
twork connection:
The following cases can lead tothe call being
disconnected while theve hicle is in motion:
R You swit chinto a transmission/reception
st ation, in which no communication channel
is free.
R The SIM card used is not compatible with the
network available
R A mobile phone with "Twincard" is logged
into the network with the second SIM card at
th e same time
The multimedia sy stem supports calls in HD
Vo ice ®
for impr oved speech qualit y.Arequ ire‐
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person
yo u are calling suppo rtHD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may fluctuate.
Fu rther information can be obtained from a
Mercedes-Benz service centre or at: https://
www.mercedes-benz.com/connect MBUX multimedia sy
stem 331

Te
lephone menu overview 1
Blue tooth ®
device name of the cur rently
connected mobile phone/of the mobile
phone
2 Blue tooth ®
device name of the cur rently
connected mobile phone/of the mobile
phone (two phone mode)
3 Battery status of the connected mobile
phone 4
Signal stre ngth of the mobile phone network
5 Options
6 Device manager
7 Messages
8 Nume rical pad
9 Contact sea rch Te
lephony operating modes overview
Depending on your equipment, thefo llowing tel‐
ephony operating modes are available:
R A mobile phone is connec tedto the multime‐
dia sy stem via Blue tooth®
. 332
MBUX multimedia sy stem

R
Two mobile phones are connected with the
multimedia sy stem via Blue tooth®
(two
phone mode).
- You can use all the functions of the multi‐
media sy stem with the mobile phone in
th efo re ground.
- You can recei veincoming calls and mes‐
sages with the mobile phone in the back‐
ground.
Yo u can inter change the mobile phone in
th efo re ground and bac kground.
R A mobile phone is connected as the car
phone.
Connecting a mobile phone
Re quirements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating instruc‐
tions).
R Blue tooth ®
is activated on the multimedia
sy stem. Multimedia sy
stem:
4 © 5
Phone
Sear ching for a mobile phone #
Select í. #
Select Connect new device .
Connecting a mobile phone
Auth orisation follo ws using secure simple pair‐
ing. #
Select a mobile phone.
A code is displ ayed in the multimedia sy stem
and on the mobile phone. #
If bo thcodes match, confirm the code on the
mobile phone.
Fu nctions in thete lephony menu
In thete lephony menu you ha vethefo llowing
functions, forex ample:
R Making calls, e.g.:
-
R Accept a call
- k End call
- i Create conferen. call -
Accepting or rejecting a waiting call
R Managing con tacts, e.g.:
- Downloading mobile phone contacts
- Managing thefo rm at of a con tact's name
- Saving a contact as a favo urite
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new message Mercedes me and apps
Mercedes me connect
Information on Mercedes me connect
% Mercedes me connect or individual
Mercedes me connect services are not avail‐
able in everycountr y.Find out at a
Mercedes-Benz service centre if these func‐
tions are available in your count ry.
Mercedes me connect consists of multiple serv‐
ices. MBUX multimedia sy
stem 333

Yo
u can use thefo llowing services via the multi‐
media sy stem and theove rhead control panel,
fo rex ample:
R Accident and Breakdown Management (me
button or situation-dependent displ ayinthe
multimedia sy stem)
R Mercedes-Benz emer gency call sy stem (auto‐
matic emer gency call and SOS button)
The Mercedes me connect Accident and Break‐
down Management and the Mercedes-Benz
emer gency call centre are available to you
around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 335).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 336).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, firs t call
th e national emer gency services using the
st andard national emer gency service telephone
numbers. In emer gencies, you can also use theMercedes-Benz emer
gency call sy stem
(/ page 344).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 344)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect Acci‐
dent and Breakdown Management. Forw ard‐
ing the call is ho wever not possible in all
countries. R
Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide af ter auto‐
matic accident or breakdown de tection
(/ page 336)
In theeve nt of a breakdown or accident, fur‐
th er vehicle data is sent which enables opti‐
mal support bythe Mercedes-Benz Cus tomer
Centre and the authorised service partner or
breakdown assis tance.
R Addition tothe Mercedes me connect
service Telediagno stics
Wi th th eTe lediagno stics function, specific
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clearly interpr eted and are available thro ugh
th e monitoring of components that are sub‐
ject todiagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via
th e multimedia sy stem tocontact the 334
MBUX multimedia sy stem

Mercedes-Benz Cus
tomer Centre for fur ther
help. This prom ptinthe multimedia sy stem
only appears when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver‐
age, mobile network quality and the ability of
th e processing sy stems tointerpr etthe
trans ferred data. In some circums tances,
th is can result in dela ysorthefa ilure of the
information toappear in the multimedia sys‐
te m.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferre d during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services Yo
u can find out which da tais transfer red when
using the services in the cur rently valid
Mercedes me connect term s of use and the data
pr otection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account. Mercedes me calls
Making a call via
theove rhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service or information calls
2 SOS button co ver
3 SOS button (emergency call sy stem)
Making a Mercedes me call #
Press me button 1. MBUX multimedia sy
stem 335

Making an emer
gency call #
Toopen the co ver of SOS button 2, press it
brief ly. #
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem
(/ page 335).
Using thevo ice dialogue sy stem you access the
desired service:
R Accident and Breakdown Management
R Mercedes-Benz Cu stomer Centre forge neral
information about theve hicle
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle R
Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page 338).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa GSM network is available.
R The contract partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre.
Calling the Mercedes-Benz Cus tomer Centre
af te r automatic accident or breakdown
de tection
Re quirements:
R The vehicle has de tected an accident or
breakdown situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown
situations under cer tain circums tances.
In theeve nt an accident or breakdown is de tec‐
te d, the emer gency guide sho wssafety no tes in
th e multimedia sy stem displa y.
Af terqu itting the emer gency guide displ ayon
th e multimedia sy stem, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Cus tomer Centre. 336
MBUX multimedia sy stem

#
Select Call.
R Afteryo ur agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, theve hicle
data is transfer red automatically
(/ page 334).
R The Mercedes-Benz Cus tomer Centre
ta ke syo ur call and or ganises the break‐
down and accident assis tance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident,
an automatic emer gency call can be initi‐
ated. This has prio rity over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear af ter a delay in theeve nt
of a breakdown. If you are already in contact
with the Mercedes-Benz Cus tomer Centre or
ha ve already recei ved support, this prom pt
can be igno red or declined.
% Ifyo u ans werth e prom ptfor support from
th e Mercedes-Benz Cus tomer Centre with Later,
the message will be hidden and
appear again later.
The prom pttrig geredby the Mercedes me
connect service "Telediagnostics", can either
be confi rmed or declined. Af ter being
declined, this will not be shown again.
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement, theve hicle data is
transfer red and the Mercedes-Benz cus tomer centre
take syo ur prefer red appointment
date. The information is then sent to your
desired service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel (/ page 335).
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th eAc cident and Breakdown Management
services are not acti vated on Mercedes me, the
Do you want to transmit vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the process-
ing of your request? messageis shown. MBUX multimedia sy
stem 337