window MERCEDES-BENZ M-Class 2011 W164 Service Manual

In order to ensure the direct flow of fresh air
through the air vents into the vehicle interior,
please observe the following notes:
R keep the air inlet grille on the hood free of
blockages, such as ice, snow or leaves
R never cover the vents or air inlet and outlet
grilles in the vehicle interior.
i For virtually draft-free ventilation, adjust
the sliders of the air vents to the center
position.
Setting the center air vents
:Center air vent, left;Center air vent, right=Center vent thumbwheel, right?Center vent thumbwheel, leftXTo open/close: turn thumbwheels =
and ? to the right or left.
Setting the side air vents
XTo open/close: turn thumbwheel = to the
left or right.
i Side window defroster vent : is never
completely shut, even if side air vent ; is
shut.
Setting the rear-compartment air
vents
Setting the center vents in the rear
compartment
:Rear-compartment air vent, left;Rear-compartment air vent, right=Rear control panel 24
When the climate control panel is switched
on/off, the air supply through the rear-
compartment air vents is also switched on/
off.
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conditions, drive only with at least one
window fully open at all times.
! Do not depress the accelerator pedal
when starting the engine.
Automatic transmission XShift the transmission to position P.
i
The transmission position display in the
multifunction display shows P.
Starting procedure with the SmartKey
XTo start a gasoline engine: turn the
SmartKey to position 3 in the ignition lock
( Y page 139) and release it as soon as the
engine is running.XTo start a diesel engine: turn the
SmartKey to position 2 in the ignition lock
( Y page 139).
The % preglow indicator lamp in the
instrument cluster lights up.XWhen the % preglow indicator lamp
goes out, turn the SmartKey to position 3
( Y page 139) and release it as soon as the
engine is running.
i You can start the engine without preglow
if the engine is warm.
Using KEYLESS-GO to start the engine
GWarning!
As long as the SmartKey is in your vehicle, the
vehicle can be started. Therefore, never leave
children unattended in the vehicle, as they
could otherwise accidentally start the engine.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Do
not leave children unattended in the vehicle,
or with access to an unlocked vehicle. A
child's unsupervised access to a vehicle could
result in an accident and/or serious personal
injury.
i The Start/Stop button can be used to
start the vehicle without inserting the
SmartKey in the ignition lock. The
SmartKey must be in the vehicle.XThe Start/Stop button must be inserted in
the ignition lock.
i To start the engine with the SmartKey
instead of with KEYLESS-GO, remove the
Start/Stop button from the ignition lock.
XDepress the brake pedal and keep it
depressed.XTo start a gasoline engine: press the
Start/Stop button ( Y page 139) once.
The engine starts.XTo start a diesel engine: press the Start/
Stop button ( Y page 139) once.
Preglow is activated and the engine starts.
i If the engine is warm, the preglow time is
shortened.
Pulling away
Automatic transmission
GWarning
It is dangerous to shift the automatic
transmission out of parking position P or
neutral position N if the engine speed is
higher than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.
i It is only possible to shift the transmission
from position P to the desired position if
you depress the brake pedal. Only then is
the parking lock released. If you do not
depress the brake pedal, you can move the
DIRECT SELECT selector lever but the
parking lock remains engaged.
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Do not turn off the engine while the vehicle is
in motion.
Exhaust checkGWarning
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the
manufacturer's specifications. For this
reason, all work on the engine must be carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed in
any circumstances. Furthermore, all specific
service work must be carried out at regular
intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Service Booklet.
Engine oil
! Vehicles with a diesel particle filter:
If the vehicle is mostly driven for short
distances, it is possible that malfunctions
may occur during the automatic cleaning of
the diesel particle filter. This can lead to
engine damage. Therefore, if you frequently
drive short distances, make sure to drive
on highways or country roads for 20
minutes at least every 500 km.
Brakes
Important safety guidelinesGWarning
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle's ABS will not prevent
this type of loss of control.
GWarning
Make sure that you do not endanger other
road users when you apply the brakes.
Downhill gradients
! On long and steep gradients, you must
reduce the cargo on the brakes by shifting
to a lower gear in good time. This allows
you to take advantage of engine braking
and helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine
braking, a drive wheel may not turn for
some time, e.g. on a slippery road surface.
This could cause damage to the drive train.
Such damage is not covered by the
Mercedes-Benz warranty.
Heavy and light loads
GWarning
Depressing the brake pedal constantly results
in excessive and premature wear to the brake
pads.
It may also cause the brakes to overheat,
seriously impairing their effectiveness. It may
then not be possible to stop the vehicle in
sufficient time to avoid an accident.
If the brakes have been subjected to a heavy
cargo, do not stop the vehicle immediately,
but drive on for a short while. This allows the
airflow to cool the brakes more quickly.
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respective wheels' hubcaps first. The
hubcaps may otherwise be damaged.
i You may wish to deactivate
ESP ®
(Y page 66) when pulling away with
snow chains installed. This way you can
allow the wheels to spin in a controlled
manner, achieving an increased driving
force (cutting action).
Slippery road surfacesGWarning
If the vehicle becomes stuck in snow, make
sure snow is kept clear of the exhaust pipe
and from around the vehicle with the engine
running. Otherwise, deadly carbon monoxide
(CO) gases may enter vehicle interior
resulting in unconsciousness and death.
To assure sufficient fresh air ventilation, open
a window slightly on the side of the vehicle
not facing the wind.
GWarning!
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
GWarning
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle's ABS will not prevent
this type of loss of control.
You should drive particularly carefully on
slippery road surfaces. Avoid sudden
acceleration, steering and braking
maneuvers. Do not use cruise control.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
XShift the transmission to position N.i
For more information on driving with
snow chains, see ( Y page 165).GWarning
Make sure that you do not endanger other
road users when you apply the brakes.
Driving off-road
Important safety guidelines
GWarning!
Grains of sand, particles of dirt and other
abrasive materials can enter the brake
system. This can lead to excessive wear and
unpredictable braking efficiency.
After the brakes have been exposed to dirty
conditions, have them checked and cleaned
at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Otherwise, there is a risk that braking power
may be insufficient in the event of an
emergency, or that the braking effect may be
unpredictable.
GWarning!
Do not load items on the basic carrier bars. It
may cause instability during some maneuvers
which could result in an accident.
Drive slowly in unknown terrain. This will
make it easier to recognize unexpected
obstacles and avoid damage to the vehicle.
To help avoid the vehicle rolling over, never
turn it around on steep inclines. If the vehicle
cannot complete the attempted climb, back it
down in reverse gear.
Do not drive along the side of a slope. The
vehicle might otherwise rollover. If in doing so
the vehicle begins to show a tendency to roll,
immediately steer into a line of gravity
(straight up or downhill).
Never let the vehicle roll backwards in idle.
You may lose control of the vehicle if you use
only the service brake. For information on
driving downhill, see "Driving downhill".
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GWarning!
Vehicles with air suspension program: Please
be aware that by raising the vehicle level, the
center of gravity also rises. Therefore, always
ensure that the vehicle level is as low as
possible. With higher ride height the ESP ®
may activate earlier in certain situations.
GWarning!
Do not reduce the tire inflation pressure
before driving through sand. However, if you
do so, remember to correct the tire inflation
pressure before continuing your trip. Driving
with reduced tire inflation pressure increases
the risk of losing control of the vehicle and
rolling over.
General information
Read this section before driving your vehicle
off-road. Practice by traveling over more
gentle off-road terrain first.
Familiarize yourself with the characteristics
of your vehicle and the gear change process
before driving through difficult terrain.
The following driving systems are specially
adapted to off-road driving:
R off-road drive program ( Y page 193)
R off-road ABS ( Y page 66)
R off-road 4ETS ( Y page 67)
R off-road ESP ®
(Y page 68)
R hill start assist
R AIRMATIC package ( Y page 183)
R DSR (Downhill Speed Regulation)
( Y page 192)
Observe the following notes:
R stop your vehicle and, if necessary, select
the off-road drive program ( Y page 193)
before driving off-road.
R vehicles with the AIRMATIC package:
select a vehicle level that is suitable for the
terrain. Make sure there is always sufficient
ground clearance to prevent damage to the
vehicle.
R make sure that items of luggage and cargo
are stowed safely and are well secured
( Y page 260).
R always keep the engine running and in gear
when driving on a downhill gradient.
Activate DSR ( Y page 192).
R always keep the doors, tailgate, windows
and the tilt/sliding sunroof closed while the
vehicle is in motion.
R adapt the speed to suit the terrain
conditions. The more uneven, worn or
steeper the terrain is, the slower you should
drive.
R drive slowly and at an even speed through
the water. Ensure that a bow wave does not
form as you drive.
R drive with extreme care on unfamiliar off-
road routes where visibility is poor. For
safety reasons, get out of the vehicle first
and survey the off-road route.
R look out for obstacles, such as rocks, holes,
tree stumps and furrows.
R check the depth of water before fording
rivers and streams.
R do not stop in water and do not switch the
engine off.
R drive quickly on sand to overcome the
rolling resistance. Otherwise, the vehicle
could dig itself into the sand.
R do not jump with the vehicle. This
interrupts the vehicle's traction.
R always keep the engine running and in gear
when driving on slopes.
R do not shift the automatic transmission to
transmission position N.
Check list before driving off-roadXEngine oil level: check the engine oil and
top it up if necessary.
The oil supply can only be guaranteed on
steep slopes if the engine oil level is
sufficient.
! If the engine oil warning lamp lights up
while the vehicle is in motion, stop the
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ROn long and steep gradients that are
difficult to drive down in shift range 1,
switch to the off-road drive program.
R When driving downhill, shift to a lower gear
to utilize the engine's braking effect.
Avoid continuous brake application as this
may overheat the vehicle brakes and, if
installed, the trailer brakes.
R If the coolant temperature increases
dramatically while the air-conditioning
system is switched on, switch off the air-
conditioning system.
Coolant heat can additionally be dissipated
by opening the windows and by setting the
blower fan and the interior temperature to
maximum.
R When overtaking, pay particular attention
to the extended length of your vehicle/
trailer combination.
Due to the length of your vehicle/trailer
combination, you will have to travel an
additional distance beyond the vehicle you
are overtaking before returning to the
previous lane.
Decoupling a trailer
GWarning!
Vehicles with air suspension program: While
you are coupling or decoupling a trailer, make
sure nobody locks or unlocks the vehicle and/
or opens or closes doors or the tailgate.
The vehicle’s level could change and you
could endanger yourself and/or others as a
result.
Make sure that you do not operate the ADS
switch or the vehicle level control system
when coupling/decoupling the trailer.
XMake sure that the automatic transmission
is set to position P.XApply the vehicle's parking brake.XStart the engine.XClose all doors and the tailgate.XApply the trailer's parking brake.GWarning!
Vehicles with air suspension program: As
soon as you disconnect the electrical
connection between the trailer and the
vehicle, the vehicle will lower. To help avoid
personal injury, make sure no one is near the
wheel housing or underneath the vehicle
before the electrical connection is
disconnected.
When you decouple the trailer, the vehicle is
temporarily raised because the springs are
relieved of load. Be especially careful during
this process, as you could otherwise injure
yourself and/or others. Make sure that any
persons remaining in the vehicle do not press
the switches for vehicle level control or the
ADS.
XDetach the trailer cable and decouple the
trailer.XDetach the trailer cable and decouple the
trailer.XSwitch off the engine.
Permissible trailer load and drawbar
noseweight
Weight specifications
The Gross Trailer Weight (GTW) is the
combined weight of the trailer together with
the cargo and equipment loaded on the
trailer. Permissible gross weight:
R Vehicles with 4MATIC: 7200 lb (3265 kg)
R Vehicles without 4MATIC: 4630 lb
(2100 kg)
The permissible Trailer drawbar Weight
Rating (TWR) is the maximum weight
permitted on the trailer drawbar:
R Vehicles with 4MATIC: 576 lb (261 kg) limit
for Mercedes-Benz-approved trailer
couplings
R Vehicles without 4MATIC: 370 lb (168 kg)
limit for Mercedes-Benz-approved trailer
couplings
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Safety systemsProblemPossible causes/consequences and M Solutions!
The yellow ABS warning
lamp is lit while the
engine is running. GRisk of accident
ABS (Anti-lock Brake System) is deactivated due to a malfunction.
Therefore, BAS (Brake Assist), ESP ®
(Electronic Stability Program),
EBD (Electronic Brake-force Distribution) and PRE-SAFE ®
are also
deactivated.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
XObserve the additional display messages in the multifunction
display.XDrive on carefully.XVisit a qualified specialist workshop.
If the ABS control unit is faulty, there is also a possibility that other
systems, such as the navigation system or the automatic
transmission, will not be available.
!
The yellow ABS warning
lamp is lit while the
engine is running.GRisk of accident
The on-board voltage is too low. ABS has been deactivated due to
undervoltage.
Therefore, ESP ®
, BAS and PRE-SAFE ®
are also deactivated.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
XSwitch off consumers that are not required, e.g. the rear window
defroster or interior lighting.
ABS will be available again as soon as the vehicle's on-board
electrical system voltage increases.
If the warning lamp is still on:
XHave the battery and alternator checked at a qualified specialist
workshop.!
The yellow ABS warning
lamp is lit while the
engine is running.Self diagnosis is not yet complete.XCarefully drive a suitable distance making slight steering
movements at a speed above 12 mph (20 km/h).Warning and indicator lamps in the instrument cluster249On-board computer and displaysBA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 249Z

There are two securing hooks : on each side
of the cargo compartment.
Luggage compartment cover
Important safety guidelines
! When loading the vehicle, make sure that
you do not stack the load in the cargo
compartment higher than the lower edge of
the side windows. Do not place heavy
objects on top of the cargo compartment
cover.
The cargo compartment cover is located
behind the rear bench seat backrest.
Extending/retracting the luggage
compartment cover
XTo extend: pull the cargo compartment
cover back by grab handle : and clip it
into retainers ; on the left and right.XTo retract: unhook the cargo compartment
cover from retainers ; on the left and right
and guide it forwards by grab handle :
until it is fully retracted.Removing/installing the luggage
compartment coverXTo remove: make sure that cargo
compartment cover ; is rolled up.XPress button :.XMove cargo compartment cover ; to the
left.XRemove cargo compartment cover ;.XTo install: with the handle of the cargo
compartment pointing to the rear and
button : facing upwards, insert cargo
compartment cover ; into the recess of
the side trim on the left-hand side.XGuide cargo compartment cover ; in front
of the recess on the right.XPress button : and insert the right-hand
side section into the recess of the side trim.
Cargo net
Important safety guidelines
GWarning!
Make sure the cargo net is properly engaged
at top and bottom position and the tightening
belts are securely fastened.
Never use a damaged cargo net.
Always use cargo net when transporting
cargo. This helps to avoid personal injury from
smaller objects being thrown around in the
occupant compartment during a collision or
sudden maneuver.
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in damage to the vehicle or to the major
assemblies.
Care
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
GWarning
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! Do not park the vehicle for an extended
period right after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. Generally, park the
vehicle at operating temperature after
cleaning.
Exterior care
Automatic car wash
GWarning!
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried.
You can wash the vehicle in an automatic car
wash from the very start.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N, otherwise the
vehicle could be damaged.
R Vehicles with a SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
position P automatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to N
beforehand.
R Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:
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XMake sure the vehicle is stationary and the
ignition is switched off.XTurn the SmartKey to position
2 (Y page 139) in the ignition lock.
Use the SmartKey instead of the Start/
Stop button on vehicles with KEYLESS-GO.XDepress and hold the brake pedal.XShift the automatic transmission to
position N.XRelease the brake pedal.XRelease the parking brake.XSwitch off the ignition and leave the
SmartKey in the ignition lock.
! Make sure that the side windows are
completely closed, that the ventilation/
heating is switched off and that the
windshield wiper switch is set to 0.
Otherwise, the rain/light sensor could be
activated, triggering unintended wiper
movements. This can cause damage to the
vehicle.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the
windshield.
Washing by hand
Carefully remove all deposits of road salt as
soon as possible when driving in winter.
Also, clean the insides of the wheels when
washing the underbody of the vehicle.
XDo not use hot water and do not wash the
vehicle in direct sunlight.XUse a soft car sponge for cleaning.XUse a gentle cleaning agent, e.g. a
Mercedes-Benz approved car shampoo.XWash down the vehicle with a gentle water
jet.XDo not point the water jet directly at the air
inlets.XUse plenty of water and rinse the sponge
frequently.XRinse the vehicle with clean water and dry
it thoroughly with a chamois.XDo not allow the cleaning agent to dry on
the paintwork.
Power washers
GWarning!
Do not use power washers with circular-jet
nozzles (dirt grinders) to clean your vehicle, in
particular the tires. You could otherwise
damage the tires and cause an accident.
! Keep the distance between the vehicle
and the nozzle of the power washer at
11.8 in (30 cm). Information about the
correct distance is available from the
equipment manufacturer.
Move the power washer nozzle around
when cleaning your vehicle.
Do not aim directly at any of the following:
R tires
R door joint
R electrical components
R battery
R connectors
R lights
R seals
R trim elements
R ventilation slots
Damaged seals or electrical components
can lead to leaks or failures.
Cleaning the wheels
! Do not use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park the vehicle for an extended
period right after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
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