key MERCEDES-BENZ M-CLASS SUV 2011 Owner's Manual

Emergency key element
General notes If th
evehicle can no longer be unlocked with
th ek ey, us ethe emergency ke yelement.
If you use th eemergency key element to
unlock and open the dri ver'sd oor ,the anti-
theft alar msystem will be triggered
(Y page 68).
The reare several ways to tur noff th ealarm:
X To turn the alarm off with the key: press
the % or& buttonont he key.
or
X Insert the key int othe ignition lock.
or
X To deactivat ethe alarm with KEYLESS-
GO: press th eStart/Stop button in the igni-
tion lock. The key must be in the vehicle.
or
X Lock or unlock the vehicle using KEYLESS-
GO. The key must be outside the vehicle.
Removing the emergency key element X
Pus hrelease catch :in the direction of
the arrow and at the same time, remove
emergency key element ;from the key. Key battery
Important safety notes Hav
ethe batteries changed at aqualified spe-
cialist workshop. G
WARNING
Batteries are toxic and contain caustic sub-
stances. For this reason, keep batteries out of
the reach of children.
If ab attery has been swallowed ,visi tad octor
immediately. H
Environmental note Bat
terie sc ontain pollutants.
It is illegal to dispose of them
with the household rubbish.
They must be collec teds ep-
arately and disposed of in an
environmentally responsible
recycli ngsystem. Dispose of batt
eries in an
envi ronmentally responsible
manner. Take discharged
batteries to aqualified spe-
cialist workshop or to acol-
lection point for used batt er-
ie s.
Checking th ebattery X
Press the &or% button.
Th eb attery is workin gproperl yifthe bat-
ter yc hec klamp :lights up briefly
If battery chec klamp :does not light up
briefly during the test, the batter yisdis-
charged.
X Changing the battery (Y page 75)
i If the key battery is checked within the
signal reception range of the vehicle, press- 74
KeyOpening and closing

ing the
&or% button lock sor
unlocks the vehicle.
Changing th ebattery Yo
ur equir eaCR2 0253Vc ell battery.
X Take the emergency key elemen tout of the
key (Y page 74). X
Press emergenc ykey element ;intot he
opening in th ekey in the direction of the
arrow until battery tray cover :opens.
When doin gso, do no thold cover :shut.
X Remove battery tray cover :.X
Repeatedly tap the key against your palm
until battery =falls out.
X Insert the new battery with the positiv eter-
minal facing upwards. Use alint-free cloth
to do so.
X Make sure that the surface of the battery is
free from lint, grease and all other form sof
contamination.
X Insert the front tabs of battery tray
cover :and the npresstoc lose it. X
Insert the emergenc ykey elemen tinto the
key.
X Check the function of all key butto nson the
vehicle. Key
75Opening and closing Z

Problems wit
hthe key Problem Possible causes/consequences and
M Solutions
Yo
uc annot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver' sdoor
handl efrom close rang eand pres sthe % /& button.
If this does not work:
X Chec kthe key battery (Y page 74)and replace it if necessary
(Y pag e75).
X Lock (Y page79) or unlock (Y page79) the vehicl eusing
the emergenc ykey element. The key is faulty.
X Loc k(Ypage 79 )orunlock (Y page79) the vehicl eusing
the emergenc ykey element.
X Hav ethe key chec kedataq ualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. There is interference from
apowerfu lsource of radio waves.
X Lock/unloc kthe vehicle usin gthe remote con trol func tion of
the key. Point the tip of the key at the driver's door handl efrom
close rang eand pres sthe % /& button. There is
afault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver' sdoor handl efrom
close rang eand pres sthe % /& button.
X Hav eKEYLESS-GO checked at aqualified specialist workshop.
If this does not work:
X Check the key battery (Y page 74) and replace it if necessary
(Y page 75).
X Lock (Y page 79) or unlock (Y page 79) the vehicle using
the emergency key element. You have lost
akey. X
Hav ethe key deactivated at aqualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 76
KeyOpenin
gand closing

Problem Possible causes/consequences and
M Solutions
The engin
ecannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting ,and try to start the engine again.
If this doe snot work:
X Check the starter battery and charge it if necessary
(Y page 343).
or
X Jump-start the vehicle (Y page 348).
or
X Consult aqualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key can notb ed etected as easily.
X Close the door and tr ytostart the vehicle again. There is interferenc
efrom apowerfu lsource of radio waves.
X Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only fo rthe Unite dKingdom: if the vehicle
has been locked with the key or with KEY-
LESS-GO, the double lock func tion is activa-
ted as standard. It is then not possible to open
the doors from inside the vehicle.
Therefore, do not leav eany people behind in
the vehicle, particularly children, elderly peo-
ple or people requiring special assistance .As
ar esult, they may not be able to free them-
selves in the event of an emergency. They
could be seriously or even fatally injured by
prolonged exposur etoextremely hig horlow
tempera tures, for example. In this case ,res-
cuin gpeople from outside the vehicle is diffi-
cult.
Deac tivate the interior motion sensor before
you lock the vehicle .The doors can then be
opened from the insid eafter the vehicl ehas
been locked from the outside. G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open adoor from inside the vehicle at any
time, even if it has been locked
R star tthe vehicle usin gakey which has been
left in the vehicle
R release the electric parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Alway stake the key with you
when leaving the vehicle, even if you are only
leaving it for ashort time. Unlocking and opening th
edoors
from the inside
For all countries except the United King-
dom: you can open adoor from inside the
vehicle even if it has been locked.
Only for th eUnited Kingdom: if the vehicle
has been locked with the key or with KEY-
LE SS-G O, the doubl elock function is activa-
ted as standard. It is then not possible to open Doors
77Opening and closing Z

the doors from ins
idethe vehicle. Deactivate
the interio rmotion sensor (Y page 69)before
you lock the vehicle. The doors can then be
opened from the inside after the vehicle has
been locked from the outside.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 60).X
Pull door handle ;.
If the door is locked, locki ngknob :pops
up. The doo risu nlocke dand can be
opened. Centrally lockin
gand unlocking the
vehicle from th einside
You can cen trally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
The button sare locate donboth front doors.
i You can notu nlock the vehicl ecentrally
from the inside if the vehicle has been
locked with the key or KEYLESS-GO.
i It is only possible to lock the vehicle cen-
trally if the front-passenger door is closed. X
To unlock: press button :.
X To lock: press button ;. Automatic locking mechanism
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefor ebelockedout when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on adynamom-
eter. X
To deactivate: press and holdbutton :
for about five seconds until atones ounds.
X To activate: press and hold button ;for
about fiv eseconds until atones ounds.
i If you press one of the two button sand
do not hea ratone, the relevant setting has
already been selected. 78
DoorsOpening and closing

You can also switc
hthe automati clocking
function on and off using the on-boar dcom-
puter (Y page 249). Unlocking th
edriver' sdoor (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key, use the emergenc ykey element.
If you use the emergenc ykey elemen tto
unlock and open the driver' sdoor, the anti-
thef talarm system will be triggered
(Y page 68).
X Take the emergenc ykey elemen tout of the
key (Y page 74).
X Insert the emergenc ykey elemen tinto the
lock of the driver's doo rasfar as it will go. X
Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key. Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key, use the emergency key element. X
Open the driver' sdoor.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 78).
X Check whether the locking knobs on the
front-passenger door and the rea rdoors
ar es till visible. Press down the locking
knobs by hand, if necessary.
X Clos ethe driver's door.
X Take the emergenc ykey elemen tout of the
key (Y page 74).
X Insert the emergency key element into the
lock of the driver' sdoor as far as it will go. X
Tur nthe emergenc ykey elemen tclockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergenc ykey elemen tanti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the tailgate
are locked.
X Insert the emergency key element into the
key.
i If you lock the vehicl easdescribed above,
the fuel filler fla pisnot locked. The anti-
thef talarm system is not primed. Luggage compartment
Important safet
ynotes
Do not leave the key in the luggage compart-
ment. You could otherwise lock yourself out. Luggage compartment
79Openingand closing Z

G
WARNING
If the engine is running and the tai lgate is
open, exhaust gase scan enter the vehicle
interior. This coul dresult in poisoning. There-
fore, mak esure that the tailgate is always
closed when the engine is running.
! The tailgate swings upwards and to the
rear when opene d. Therefore, mak esure
that there is sufficient clearance above and
behind the tailgate.
i You will find details on the tailgate open-
ing dimensions in the Technical data sec-
tion (Y page 378).
For vehicle swithou tEASY-PACK tailgate
you can:
R open and close the tailgate manually from
outside
R unlock the tailgate from inside with the
emergency release
For vehicle swith EASY-PACK tailgate you
can:
R close the tailgate manually from outside
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
R unlock the tailgate from inside with the
emergency release Opening/closing from the outside
Opening X
Press the %button on the key. X
Pull handle :.
X Raise the tailgate.
Vehicles with the EASY-PACK tailgate: if
you pull handle :and then release it, the
tailgate opens automatically.
Closing G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. X
Pull the tailgate down using recess :.
X Push the tailgate closed from outside the
vehicle.
X If necessary, lock the vehicle with
the & button on the key (Y page 72)or
with KEYL ESS-GO (Ypage 73).
i IfaK EYLESS-GO key is detected in the
lugg age compartment, the tailgate wil lnot
lock. 80
Luggage compa
rtmentOpening and closing

Opening/closing au
tomatically from
outside
Important safet ynotes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key or with KEY-
LESS-GO, the double lock function is activa-
ted as standard. It is then not possible to open
the doors from inside the vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children ,elderly peo-
ple or people requirin gspecial assistance. As
ar esult, they may not be able to free them-
selves in the event of an emergency. They
could be seriously or even fatally inju redby
prolonged exposure to extremely high or low
temperatures, for example. In this case, res-
cuin gpeople from outside the vehicle is diffi-
cult.
Deac tivate th einterior motion sensor before
you lock the vehicle. The doors can then be
opened from the inside after the vehicl ehas
been locked from the outside. G
WARNING
Monitor the tailgate opening and closing pro-
cedures to make sure that nobody can
become trapped. To stop the opening or clos-
ing procedure, press the closing button on the
tailgate again or pull the handle on the outside
of the tailgate.
! The tailgate swings upwards and to the
rear when opened .Therefore, make sure
that ther eiss ufficien tclearance above and
behind the tailgate.
i You will fin ddetails on the tailga teopen-
ing dimension sinthe Technical data sec-
tion (Y page 37 8). Opening You can open the tailgat
eautomatically with
the key or the handle in the tailgate.
X Press and hold the Fbutton on the key
until the tailgate opens.
or
X When the tailgate is unlocked, pull the han-
dle and let it go again immediately.
Closing You can close the tailgate automatically using
the key, the closin
gbutton 4
or the locking
button 5
. Closing butto
nand locking button (example :vehi-
cle with the EASY-PACK tailgat eand KEYLESS-GO)
X To close: pressclosing button :on the
tailgate.
or
X Press and hold the Fbutton on the key
until the tailgate closes.
X To close and lock simultaneously:
Press lockin gbutton ;on the tailgate.
i Simultaneously closing and lockin gthe
tailgat eisonly possible if all doors are shut
and the key is locate dinthe vicinit yofthe
tailgate.
i The tailgat ecan only be opened and
closed with the key if there is no key in the
ignition lock.
4 For vehicles with the EASY-PACK tailgate only.
5 For vehicles with the EASY-PACK tailgate and KEYL ESS-GO only. Luggag
ecompa rtment
81Opening and closi ng Z

If th
etailgate touches an object whil eclos-
ing, the closing procedure is interrupted
and the tailgate reopens.
i If you leave aKEYLESS-GO key in the lug-
gage compartment, the tailgate wil lnot
lock.
The tail gate is not close dunles saK EY-
LESS-GO key is detected. Opening/closing automatically from
the ins ide G
WARNING
Monito rthe tailgate openin gand closing pro-
cedures to make sure that nobody can
become trappe d. To halt the opening or clos-
ing procedure, press or pull the tailgate's
remote operating button from the driver's
seat again.
You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked. X
To open: pull remote operating switch :
for the tailgate until the tailgate opens.
X To close: turn the key to position 1or 2in
the ignition lock.
X Press remote operating switch for tail-
gate :until the tailgate is closed. Limiting the opening angle of the tail-
gate
Important safety notes You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 10 cm
before the stop.
!
Make sure there is sufficien tclearanc eto
open the tailgate fully when setting the
openin gangle .The tailgat ecould otherwise
be damaged. Ideally, set the openin gangle
outside.
Activating X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedur eatthe
desire dposition: press the closing button
(Y page 81) in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
as hort tone.
The opening angl elimiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating X
Press and hold the closing button
(Y page 81) in the tailgate until you hear
two short tones. Tailgat
eemergency release
If the tailgate can no longe rbeo pened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
X Take the emergenc ykey elemen tout of the
key (Y page 74).
i You will find details on the tailgate open-
ing dimensions in the Technical data sec-
tion (Y page 378). 82
Luggage compartmentOpenin
gand closing

!
When opening, the tailgate swings up and
out. Therefore, mak esure that there is suf-
ficient clearance above and behind the tail-
gate.
X Insert emergency key element ;into
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of the arrow and open the tail-
gate. Side windows
Important safety notes
G
WARNING
Make sure that nobody can become trapped
between the side window and the door frame
when aside window is opened. Do not touch
or lean against the side window during the
opening procedure. You could become trap-
ped between the side window and the door
frame as the side window moves down. If
there is arisk of becoming trapped, release
the switch or pull the switch upwards to close
the side window again. G
WARNING
Make sure that nobody can become trapped
as you close aside window. If there is arisk
of becoming trapped, release the switch or
press it agai ntoopen the side window again. G
WARNING
Children may injur ethemselves if they open
or close the side windows.
Never leav echildren unsupervised in the vehi-
cle. Always tak ethe key with you when leaving
the vehicle, even if you ar eonly leaving it for
as hort time. G
WARNING
Do not leav echildren unsupervised in the
vehicle, even if they ar esecured in achild
restraint system .The children could:
R be seriously or even fatall yinjured on parts
of the vehicle
R be seriously or even fatally injured by pro-
longed exposure to extremely hig hor
extremely low temperatures
If children open adoor, they could:
R seriously or even fatally injure other people
R get out of the vehicle and injure them-
selves, or be seriously or even fatally
injure dbya passing vehicle
Activat ethe child-proof locks/overrid efea-
tur eifc hildren ar etravelling in th evehicle.
They could otherwise open doors or side win-
dows while the vehicle is in motion and
thereby injure themselves or others. Opening and closing the side win-
dows :
Fron tleft
; Fron tright Side windows
83Openingand closing Z