MERCEDES-BENZ METRIS 2019 MY19 Operator’s Manual

Recyclingsee Protection of the environment
Refrigerant (air-conditioning sys-
tem)
Important safety notes .................. 312
Refueling
Fuel filler flap ................................. 135
Fuel gauge (vehicle with steering
wheel buttons) ................................. 39
Fuel gauge (vehicle without steer-
ing wheel buttons) ......................... 173
Refueling procedure (fuel) ............. 135
see Fuel
Remote control
see Key
Replacing bulbs
Important safety notes .................. 102
Reporting safety defects .................... 32
Rescue card ......................................... 34
Reserve (fuel tank)
see Fuel
Reserve fuel
Display messages (vehicle with
steering wheel buttons) ................. 215
Display messages (vehicle with-
out steering wheel buttons) ........... 201
Warning lamp ................................. 227
Residual heat (climate control) ........ 119
Restraint system
Display message (vehicle with
steering wheel buttons) ................. 211
Display message (vehicle without
steering wheel buttons) ................. 197
Introduction ..................................... 45
Warning lamp ................................. 226
Warning lamp (function) ................... 45
Reverse warning feature .................. 125
Reversing feature
Electric sliding door ......................... 76
Side windows ................................... 82
Roadside Assistance (breakdown) .... 28
Roof carrier
Maximum payload .......................... 315
Notes ............................................. 250
Roof lining and carpets (cleaning
guidelines) ......................................... 271
Roof load (roof carrier) ..................... 315S
Safety
Children in the vehicle ..................... 58
Operating safety .............................. 30
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 48
Cleaning ......................................... 271
Correct usage .................................. 48
Fastening ......................................... 48
Important safety guidelines ............. 47
Introduction ..................................... 46
Releasing ......................................... 49
Warning lamp ................................. 222
Warning lamp (function) ................... 49
Seats
Adjusting (electrically) ..................... 86
Adjusting (manually) ........................ 86
Adjusting lumbar support ................ 87
Adjusting the head restraint ............ 90
Armrest ............................................ 92
Cleaning the cover ......................... 270
Correct driver's seat position ........... 85
Important safety notes .................... 85
Seat heating .................................... 92
Storing settings (memory func-
tion) ................................................. 94
Selecting gear
see Automatic transmission
Selector lever
Cleaning ......................................... 270
see Automatic transmission
Sensors (cleaning instructions) ....... 268
Service interval display
Calling up the service due date ...... 260
Hiding service messages ............... 260
Notes ............................................. 259
Service menu (on-board com-
puter) .................................................. 187
Service phone number ...................... 274
Service products
Brake fluid ..................................... 311
Coolant (engine) ............................ 311
Engine oil ....................................... 309
Fuel ................................................ 307
Index19

Important safety notes .................. 306
Refrigerant (air-conditioning sys-
tem) ............................................... 312
Transmission oil .....................310, 311
Washer fluid ................................... 313
Setting the air distribution ...............116
Setting the airflow ............................ 116
Setting the speed
see Cruise control
Settings
Factory (vehicle with steering
wheel buttons) ............................... 190
Factory (vehicle without steering
wheel buttons) ............................... 176
On-board computer (vehicle with
steering wheel buttons) ................. 188
On-board computer (vehicle with-
out steering wheel buttons) ........... 176
Side impact air bag .............................5 1
Side windows
Cleaning ......................................... 267
Convenience closing feature ............ 83
Convenience opening feature ..........8 3
Hinged side windows ....................... 82
Important safety information ........... 82
Opening/closing .............................. 82
Overview .......................................... 82
Problem (malfunction) ..................... 83
Resetting ......................................... 83
Signal and ambient light
Changing a bulb ............................. 102
Sliding door
Child-proof locks .............................. 63
Cleaning ......................................... 269
Important safety notes .................... 74
Indicator lamp ................................ 231
Opening/closing from the inside ..... 75
Opening/closing from the out-
side .................................................. 75
see Electric sliding door
SmartKey
Changing the battery ....................... 72
Changing the programming ............. 70
Checking the battery ....................... 71
Convenience closing feature ... 83, 119
Convenience opening feature .......... 83
Door central locking/unlocking ....... 69
Important safety notes .................... 69 Loss ................................................. 72
Mechanical key ................................ 70
Problem (malfunction) .....................
72
SmartK

ey positions (ignition lock) .. 123
Snow chains ...................................... 282
Sockets .............................................. 243
Spare wheel
General notes ................................ 303
Important safety notes .................. 303
Removing/mounting ...................... 303
Special seat belt retractor .................. 59
Specialist workshop ............................ 31
Speed, controlling
see Cruise control
Speedometer
Activating/deactivating the addi-
tional speedometer (vehicle with
steering wheel buttons) ................. 188
Activating/deactivating the addi-
tional speedometer (vehicle with-
out steering wheel buttons) ........... 177
Digital (vehicle with steering
wheel buttons) ............................... 181
Digital (vehicle without steering
wheel buttons) ............................... 175
General notes ................................ 172
In the instrument cluster (vehicle
with steering wheel buttons) ............ 39
In the instrument cluster (vehicle
without steering wheel buttons) ...... 37
Setting the display unit (vehicle
with steering wheel buttons) ......... 188
Setting the display unit (vehicle
without steering wheel buttons) .... 177
SRS (Supplemental Restraint Sys-
tem)
see Restraint system
Standing lamp
Display messages (vehicle with
steering wheel buttons) ................. 213
Standing lamps
Display messages (vehicle with-
out steering wheel buttons) ........... 199
Replacing bulbs (front) ................... 104
Replacing bulbs (rear) .................... 105
Switching on/off .............................. 96
20Index

Start/stop functionsee ECO start/stop function
Starting
see Starting (engine)
Starting (engine) ................................ 124
Status overview (on-board com-
puter) .................................................. 186
Steering
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Warning lamps ...............................2 31
Steering wheel
Adjusting ......................................... 93
Button overview ............................... 41
Buttons (on-board computer) ......... 178
Cleaning ......................................... 270
Paddle shifters ............................... 132
Steering wheel paddle shifters ........132
Stickers
General safety notes ........................ 29
Stowage net ....................................... 241
Stowage spaces
see Stowage spaces and stowage
compartments
Stowage spaces and stowage com-
partments
Eyeglasses compartment ...............2 40
Glove box ....................................... 240
Important safety notes .................. 240
Stowage net ................................... 241
Summer opening
see Convenience opening feature
Summer tires ..................................... 281
Sun visor
Changing a bulb (mirror lamp) ....... 101
Overview ........................................ 241
Surround lighting (on-board com-
puter) ..................................................1 89
Switching air-recirculation mode
on/off ................................................. 118
Switching off the alarm (ATA) ............ 68
T
Tachometer........................................ 172 Tail lamps
Display messages (vehicle with-
out steering wheel buttons) ........... 198
Replacing bulbs .............................1 05
Trailer display messages (vehicle
with steering wheel buttons) ......... 212
Trailer display messages (vehicle
without steering wheel buttons) .... 198
Tailgate
Changing bulbs (ambient lamp) ..... 101
Changing bulbs (signal and ambi-
ent light) ........................................ 102
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Important safety notes .................... 79
Opening dimensions ......................3 13
Opening/closing from the out-
side ..................................................7 9
Tank contents
Displaying the range (vehicle with
steering wheel buttons) ................. 180
Displaying the range (vehicle with-
out steering wheel buttons) ........... 175
Technical data
Capacities ...................................... 306
Cargo tie-down points .................... 314
Guide rail ....................................... 315
Loading rails .................................. 315
Roof carrier .................................... 315
Tires/wheels ................................. 302
Trailer tow hitch ............................. 315
Vehicle data ................................... 313
Vehicle dimensions ........................ 313
Telephone
Accepting a call ............................. 185
Display message ............................ 221
Introduction ................................... 184
Number from the phone book ........ 185
Redialing ........................................ 185
Rejecting/ending a call ................. 185
Temperature
Coolant (display in the instrument
cluster) .......................................... 172
Coolant (display in the on-board
computer) ...................................... 175
Outsi de te
mperature ...................... 172
Index21

Setting (climate control) ................ 115
Theft deterrent systems
ATA (Anti-Theft Alarm system) ......... 68
Immobilizer ...................................... 67
Time
Setting (vehicle with steering
wheel buttons) ............................... 189
Setting the time (vehicle with
steering wheel buttons) ................. 189
Setting the time (vehicle without
steering wheel buttons) ................. 178
Tire pressure
Calling up (on-board computer) ..... 286
Checking manually ........................ 286
Display messages (vehicle with
steering wheel buttons) ................. 219
Display messages (vehicle with-
out steering wheel buttons) ........... 203
Important safety notes .................. 286
Maximum ....................................... 286
Notes ............................................. 285
Recommended ............................... 282
Tables ............................................ 290
Tire label ........................................ 283
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 288
Function/notes ............................. 286
General notes ................................ 286
Important safety notes .................. 287
Restarting ...................................... 289
Warning lamp ................................. 230
Warning message .......................... 288
Tire pressure table ............................ 290
Tires
Aspect ratio (definition) ................. 297
Average weight of the vehicle
occupants (definition) .................... 296
Bar (definition) ............................... 296
Changing a wheel .......................... 298
Characteristics .............................. 296
Checking ........................................ 280
Curb weight (definition) ................. 297
Definition of terms ......................... 296
Direction of rotation ...................... 298
Display messages (vehicle with
steering wheel buttons) ................. 219 Display messages (vehicle with-
out steering wheel buttons) ........... 203
Distribution of the vehicle occu-
pants (definition) ............................ 298
DOT (Department of Transporta-
tion)
(de
finition) ............................. 296
DOT, Tire Identification Number
(TIN) ............................................... 295
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 296
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 296
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 297
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 297
Important safety notes .................. 279
Increased vehicle weight due to
optional equipment (definition) ...... 296
Information on driving .................... 279
Kilopascal (kPa) (definition) ........... 297
Labeling (overview) ........................ 293
Load bearing index (definition) ...... 298
Load index ..................................... 295
Load index (definition) ................... 297
M+S tires ....................................... 281
Maximum load on a tire (defini-
tion) ............................................... 297
Maximum loaded vehicle weight
(definition) ..................................... 297
Maximum permissible tire pres-
sure (definition) ............................. 297
Maximum tire load ......................... 295
Maximum tire load (definition) ....... 297
Optional equipment weight (defi-
nition) ............................................ 297
PSI (pounds per square inch) (def-
inition) ........................................... 297
Replacing ....................................... 298
Service life ..................................... 280
Sidewall (definition) ....................... 297
Snow chains .................................. 282
Speed rating (definition) ................ 296
Storing ........................................... 298
Structure and characteristics
(definition) ..................................... 296
Summer tires ................................. 281
22Index

TIN (Tire Identification Number)
(definition) .....................................298
Tire bead (definition) ......................2 97
Tire pressure (definition) ................ 297
Tire pressures (recommended) ...... 296
Tire size designation, load-bearing
capacity, speed rating .................... 293
Tire tread ....................................... 280
Tire tread (definition) ..................... 297
Total load limit (definition) ............. 298
Traction (definition) ....................... 298
TWR (permissible trailer drawbar
noseweight) (definition) ................. 298
Uniform Tire Quality Grading
Standards (definition) .................... 296
Wear indicator (definition) ............. 298
Wheel and tire combination ........... 302
Wheel rim (definition) .................... 296
Wheel/tire combinations ...............3 02
Tool
see Vehicle tool kit
Top Tether ............................................ 61
Tow-starting
Emergency engine starting ............ 278
Important safety notes .................. 276
Towing
If the vehicle is stuck ..................... 278
Installing/removing the towing
eye ................................................. 277
Towing a trailer
Active Parking Assist ..................... 156
Axle load, permissible .................... 316
Cleaning the trailer tow hitch ......... 269
Coupling up a trailer ......................1 67
Decoupling a trailer ....................... 168
Driving tips ....................................1 65
Notes on retrofitting ......................3 15
Power supply ................................. 170
Trailer loads ................................... 316
Towing away
Important safety guidelines ........... 276
With both axles on the ground ....... 278
With the rear axle raised ................ 277
Towing eye ......................................... 272
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 169 Trailer operation
Lights display messages (vehicle
with steering wheel buttons) ......... 211
Lights display messages (vehicle
without steering wheel buttons) .... 198
Trailer towing
Blind Spot Assist ............................ 150
ESP
®................................................ 67
PARKTRONIC ................................. 156
Permissible trailer loads and
drawbar noseweights ..................... 169
Transmission
see Automatic transmission
Transmission oil ........................ 310, 311
Transmission positions
Automatic transmission ................. 129
Display (DIRECT SELECT lever) ...... 130
Transport
Lashing straps ............................... 247
Loading guidelines ......................... 244
Stickers ......................................... 247
Vehicle ...........................................2 78
Transport by rail ................................ 139
Transportation
Rail ................................................ 139
Transportation aids
Load protection net ....................... 249
Transporting
Cargo compartment variations ...... 246
Load distribution ............................ 245
Securing a load .............................. 246
Trim pieces (cleaning instruc-
tions) .................................................. 270
Trip computer
Displaying (vehicle with steering
wheel buttons) ............................... 181
Displaying (vehicle without steer-
ing wheel buttons) ......................... 174
Resetting (vehicle with steering
wheel buttons) ............................... 181
Resetting (vehicle without steer-
ing wheel buttons) ......................... 174
Selecting the display units (vehi-
cle with steering wheel buttons) .... 188
Selecting the display units (vehi-
cle without steering wheel but-
tons) .............................................. 177
Index23

Trip odometerDisplaying (vehicle with steering
wheel buttons) ............................... 180
Displaying (vehicle without steer-
ing wheel buttons) ......................... 174
Resetting (vehicle with steering
wheel buttons) ............................... 181
Resetting (vehicle without steer-
ing wheel buttons) ......................... 174
Setting the display unit (vehicle
with steering wheel buttons) ......... 188
Setting the display unit (vehicle
without steering wheel buttons) .... 177
Trip odometer
see Trip odometer
Turn signal
Changing bulbs (additional turn
signals) .......................................... 104
Turn signals
Display messages (vehicle with
steering wheel buttons) ................. 212
Display messages (vehicle with-
out steering wheel buttons) ........... 198
Replacing bulbs (front) ................... 104
Replacing bulbs (rear) .................... 105
Switching on/off .............................. 98
Trailer display messages (vehicle
with steering wheel buttons) ......... 211
Trailer display messages (vehicle
without steering wheel buttons) .... 198
Two-way radios
Type approval/frequency .............. 305
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 298
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 71
From inside the vehicle (central
unlocking button) ............................. 73
With emergency key element ........... 70
USB (audio)
Playing ........................................... 184
V
Vanity mirrorChanging a bulb (mirror lamp) ....... 101
Sun visor ........................................ 241
Vehicle
Data acquisition ............................... 34
Display messages (vehicle with
steering wheel buttons) ................. 220
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Electronics ..................................... 305
Emergency unlocking ....................... 70
Equipment ....................................... 27
Limited Warranty ............................. 27
Loading .......................................... 290
Locking (in an emergency) ............... 71
Locking (SmartKey) .......................... 69
Lowering ........................................ 301
Maintenance .................................... 28
Operating safety .............................. 30
Parking for a long period ................ 137
Pulling away ................................... 124
Raising ........................................... 299
Registration ..................................... 32
Reporting problems ......................... 32
Securing from rolling away ............ 135
Towing away .................................. 276
Transporting .................................. 278
Unlocking (in an emergency) ........... 71
Unlocking (SmartKey) ...................... 69
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 32
Body/equipment mounting direc-
tives for trucks ................................. 32
Vehicle check
see Preparing for a journey
Vehicle data ....................................... 313
Vehicle dimensions ........................... 313
Vehicle emergency locking ................ 71
Vehicle identification number
see VIN
Vehicle identification plate .............. 305
Vehicle key
see SmartKey
Vehicle tool kit
in the seat base ............................. 272
24Index

Scope ............................................ 272
Storage location ............................ 272
Stowage compartment in the rear..272
Stowage space in the cargo com-
partment ........................................ 273
Ventilation
see Climate control
VIN
Engine compartment ..................... 306
Type plate ...................................... 305
W
WarningStickers ...........................................2 9
Warning and indicator lamps
ABS ................................................ 224
Brakes ...........................................2 23
Check Engine ................................. 227
COLLISION PREVENTION ASSIST .. 229
Coolant .......................................... 227
Distance warning ........................... 229
Door ............................................... 231
ESP
®.............................................. 224
ESP®OFF ....................................... 226
Fuel tank ........................................ 227
General notes ................................ 221
Overview (vehicle with steering
wheel buttons) ................................. 40
Overview (vehicle without steer-
ing wheel buttons) ........................... 38
Parking brake ................................ 136
PASSENGER AIR BAG OFF ...............4 6
Rear doo r...................................... .231
Reserve fuel ................................... 227
Restraint system ............................ 226
Seat belt ........................................ 222
Sliding door ................................... 231
Steering ......................................... 231
Tire pressure monitor .................... 230
Warranty .............................................. 27
Washer fluid
Adding ...........................................2 58
Capacities ...................................... 313
Display messages (vehicle with
steering wheel buttons) ................. 221
Display messages (vehicle with-
out steering wheel buttons) ........... 205 Notes ............................................. 313
Wheel and tire combination
see Tires
Wheel bolt tightening torque ........... 301
Wheels
Changing a wheel .......................... 298
Checking ........................................ 280
Cleaning ......................................... 268
Important safety notes .................. 279
Interchanging/changing ................ 298
Mounting a new wheel ................... 300
Mounting a whe el .......................... 299
R

emoving a wheel .......................... 300
Removing and mounting the spare wheel ............................................. 303
Snow chains .................................. 282
Storing ...........................................2 98
Tightening torque ........................... 301
Wheel/tire combinations ...............3 02
Window curtain air bag
Display message (vehicle with
steering wheel buttons) ................. 211
Display message (vehicle without
steering wheel buttons) ................. 197
Operation ......................................... 52
Windows
see Side windows
Windshield
Cleaning ......................................... 267
Defrosting ...................................... 117
Windshield washer fluid
Adding ...........................................2 58
Windshield wiper
Setting the sensitivity of the rain
sensor (vehicle with steering
wheel buttons) ............................... 190
Setting the sensitivity of the rain
sensor (vehicle without steering
wheel buttons) ............................... 177
Windshield wiper
see Windshield
Windshield wipers
Problem (malfunction) ................... 109
Rear window wiper ........................ 106
Replacing the wiper blades ............ 107
Switching on/off ........................... 106
Winter driving
Slippery road surfaces ................... 141
Index25

Snow chains .................................. 282
Winter operation
General notes ................................ 281
Radiator cover ................................. 33
Winter tires
M+S tires ....................................... 281
Setting a limit speed ...................... 138
Wiper blades
Cleaning ......................................... 268
Important safety notes .................. 107
Replacing (rear window) ................ 108
Replacing (windshield) ................... 107
Service indicator ............................ 107
Workshop
see Qualified specialist workshop
26Index

Operating Instructions
Before the first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass on all
documents to the new owner.
Before you first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
these operating instructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by a failure to observe
the instructions is not covered by the New Vehi- cle Limited Warranty.
Limited warranty
!
Observe the notes in this Operator's Manual
regarding the correct operation of your vehi-
cle and possible damage to the vehicle. Dam-
age to the vehicle which is caused by violation
of these notes is not covered by the
Mercedes-Benz implied warranty or the new
or used-vehicle warranty.
Vehicle equipment
These operating instructions describe all mod-
els and standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped with all of the described functions. This also
applies to systems and functions relevant to
safety. The equipment in your vehicle may there-
fore differ from that shown in the descriptions
and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all of the sys-
tems in your vehicle.
Questions concerning equipment or operation
can be directed to any Mercedes-Benz Com-
mercial Van Center.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the Ser-
vice and Warranty Information booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed parts
in accordance with the terms of the following
warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission Systems Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
Mercedes-Benz Commercial Van Center.
iShould you lose your Service and Warranty
Information booklet, contact a Mercedes-
Benz Commercial Van Center for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA, LLC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tions of the vehicle as covered by the contrac-
tual warranty provisions. Customers who pur-
chase or lease a vehicle can have the vehicle
repaired within a period of 18 months after
delivery or after a mileage of up to 29,000 km
(equals approx. 18,000 miles), whichever
comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupants of the vehicle during driving has
been repaired at least twice and Mercedes-
Introduction27

Benz, LLC has been informed in writing of
the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
USA only:
Always bring the Maintenance Booklet with you
when taking the vehicle to a Mercedes-Benz
Commercial Van Center. Your customer service
advisor enters each service into the Mainte-
nance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult a Mercedes-Benz Commercial
Van Center for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
28Introduction