MERCEDES-BENZ METRIS 2019 MY19 Operator’s Manual

Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these operating instruc-tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognize the dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Introduction29
Z

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehicle approval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tensioning
Devices (ETDs) contain perchlorate material
which may require special handling and regard
for the environment. Check with your local gov- ernment’s disposal guidelines.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There is a risk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
Ryou drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole
Ra heavy object hits the underbody or chassis
component
In such situations, the body/frame, the under-
body, suspension parts, wheels or tires could be
damaged without the damage being visible.
Components that have been damaged in this
way can unexpectedly fail or no longer be able to assimilate the loads occurring in the event of an
accident. If the underbody paneling is damaged,
flammable material, such as leaves, grass or
twigs, could collect between the underbody and
underbody paneling. These materials could
ignite if they remain in contact with hot compo-
nents of the exhaust system for an extended
period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
30Introduction

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
A Mercedes-Benz Commercial Van Center is a
qualified specialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
Introduction31
Z

workshop. Vehicle components may other-
wise wear more quickly and the vehicle's
operating permit may be invalidated.
Problems with your vehicle
If you should experience problems with your
vehicle, particularly ones which may affect vehi-
cle safety, please contact a Mercedes-Benz
Commercial Van Centerto have the problem
diagnosed and rectified. If the problem is not
dealt with to your satisfaction there, please con-
tact a Mercedes-Benz Commercial Van Center
again or write to one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting malfunctions relevant to
safety
USA only:
The following text is published as required of all
manufacturers under Title 49, Code of U.S. Fed-
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LL.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LL.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 );go to http:// www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can find more information on vehicle safety
at:
http://www.safercar.gov
Registering your vehicle
Mercedes-Benz may instruct its Mercedes-Benz
Commercial Van Center to carry out technical
inspections on certain vehicles. This is always
the case if the quality or safety of the vehicle is
improved as a result of the inspection.
Mercedes-Benz can only inform you about vehi-
cle checks if it has your registration data.
Your registration data is not stored if:
Ryou did not purchase your vehicle at a
Mercedes-Benz Commercial Van Center
Ryour vehicle was not inspected at a
Mercedes-Benz Commercial Van Center
It is advisable to register your vehicle with a
Mercedes-Benz Commercial Van Center. Inform
Mercedes-Benz as soon as possible about any
change of address or vehicle ownership.
Attachments, bodies, equipment and
conversions
Information about body/equipment
mounting directives
!For safety reasons, have bodies manufac-
tured and installed in accordance with the
valid Mercedes-Benz body/equipment
mounting directives. These body/equipment
mounting directives guarantee that the chas-
sis and add-on equipment form a cohesive
whole and that the highest possible level of
operating and driving safety is reached.
For safety reasons, Mercedes-Benz recom-
mends that:
Rno other modifications be made to the vehi-
cle.
Rapproval be obtained from Mercedes-Benz
in the event of deviations from approved
body/equipment mounting directives.
Approval by official testing centers or permis-
sion given by authorities do not eliminate
safety risks.
32Introduction

Please observe the information concerning
Mercedes-Benz Genuine Parts (Ypage 33).
You can obtain further information from any
Mercedes-Benz Commercial Van Center.
GWARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly anymore and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your vehi-
cle, we strongly recommend that you contact
the distributor named on the inside of the front
cover. There you will receive all the necessary
information and a charge may be levied.
You alone accept the responsibility if body man-
ufacturers or dealers make modifications that
affect the final certification of the engine, the
vehicle or the equipment. This also applies to
the identification and documentation of modifi-
cations to the affected vehicle components.
You are responsible for certification and confir-
mation that:
Rall the applicable standards and regulations
that are affected by the vehicle modification
are met
Rthe modified vehicle fulfills the vehicle safety standards and emissions laws and regula-
tions
Rthe modifications or installation of accesso-
ries does not affect the safety of the vehicle
We are not responsible for the final certification,
product liability or warranty claims which result
from the modifications. This applies to:
Rthe modified components, assemblies or sys-
tems
Rany resulting noncompliance with any of the
emissions laws and regulations or the motor
vehicle safety standards
Rany consequences arising from the changes
that make the vehicle less safe or even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability.
Notes on the radiator
Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter driv-
ing, is not permitted. Do not cover up the radi-
ator. Do not use thermal mats, insect protection
covers or anything similar.
Otherwise, the values of the diagnostic system
may be affected. Some of these values are
legally prescribed and must always be correct.
Genuine Mercedes-Benz parts
!
Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
HEnvironmental note
We supply reconditioned assemblies and
parts which are of the same quality as new
parts. The same New Vehicle Limited War-
ranty applies as for new parts.
The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Introduction33
Z

Mercedes-Benz tests genuine Mercedes-Benz
parts, conversion parts and accessories that
have been specifically approved for the type of
vehicle for:
RReliability
RSafety
RSuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Even if an
independent or official approval has been pro-
vided in exceptional cases, Mercedes-Benz
accepts no responsibility for the use of such
parts in Mercedes-Benz vehicles.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Mercedes-Benz parts satisfy these require-
ments. Make sure that all parts are suitable for
your vehicle.
Always specify the vehicle identification number
(VIN) (
Ypage 305) and engine number when
ordering genuine Mercedes-Benz parts
(
Ypage 306).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Information from electronic control
units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made
possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the surroundings, for example:
Roperating states of system components (e.g.
fill levels, battery status, tire pressure)
Rstatus messages concerning the vehicle or its
individual components (e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, display of fastened
seat belts)
Rmalfunctions and defects in important system
components (e.g. lights, brakes)
Rinformation about events leading to vehicle
damage
Rsystem responses in special driving situations
(e.g. air bag deployment, intervention of sta-
bility control systems)
Rambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, this data is used by manufacturers to
detect and rectify malfunctions and to optimize
vehicle functions. Most of this data is volatile
and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees or third parties. Services can include
repair services, maintenance processes, war-
ranty cases and quality assurance measures.
The data is read out via the connection for OBD
(European on-board diagnostics) in the vehicle,
which is required by law. The relevant offices in
the service network or third parties collect,
process and use the data. This data documents
the vehicle's technical states, is used to help in
finding malfunctions and improving quality and
is sent to the manufacturer where necessary. Inaddition, the manufacturer is subject to product
liability. The manufacturer needs technical data
from vehicles for this purpose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com-
fort and infotainment functions y

ourself as part
of the selected equipment.
34Introduction

These include, for example:
Rmultimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
Raddress book data for use in conjunction withan integrated hands-free system or an inte-
grated navigation system
Rnavigation destinations that have been
entered
Rdata about using Internet services
This data can be saved locally in the vehicle or is
located on a device that you have connected to
the vehicle. If this data is saved in the vehicle,
you can delete it at any time. This data is sent to third parties only at your request, particularly
when you use online services in accordance with
the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the piece of equipment in ques-
tion, these can include, for example:
Rsettings for the seat and steering wheel posi- tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile
terminal to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include, for example:
Rgeneral vehicle status
Rposition data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of
the app being used. Whether you can configure settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem.
Service provider
Wireless network connection
If your vehicle has a wireless network connec-
tion, it enables data to be exchanged between
your vehicle and other systems. The wireless
network connection is made possible by the
vehicle's own transmitter and receiver or by
mobile end devices that you have brought into
the vehicle (e.g. smartphones). Online functions
can be used via this wireless network connec-
tion. These include online services and applica-
tions/apps provided by the manufacturer or
other providers.
Services provided by the manufacturer
In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place and the associated informa-
tion subject to data protection legislation. Per-
sonal data can be used in order to provide online
services. The data exchange for this takes place
via a secure connection, e.g. with the manufac- turer's IT systems intended for the purpose. Col-
lecting, processing and using personal data
beyond the provision of services is permitted
only on the basis of a statutory permit or decla-
ration of consent.
You can usually activate and deactivate the serv-
ices and functions (sometimes subject to a fee).
In many cases, this also applies to the vehicle's
entire data connection. This does not include
legally prescribed functions and services such
as the "E-Call" emergency call system.
Services from third parties
If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms
of use. The manufacturer has no influence over
the content exchanged here.
For this reason, please ask the service providerfor information about the type, extent and pur-
pose of the collection and use of personal data
when services are provided by third parties.
Introduction35
Z

Cockpit
FunctionPage
:Steering wheel paddle shift-
ers132
;• Cup holder241
• Ashtray242
=Combination switch98
?PARKTRONIC warning indi-
cators153
AHorn
B• Instrument cluster (vehicle
without steering wheel but-
tons)
37
• Instrument cluster (vehicle
with steering wheel buttons)39
CDIRECT SELECT lever128
DCenter console control panel42
ERear-view mirror93
F• Overhead control panel43
• Interior lamp99
GGlove box240
HCup holder241
FunctionPage
I• 12 V socket243
• Cigarette lighter242
JIgnition lock123
KAdjusts the steering wheel93
LDiagnostics connection31
Opens the hood253
MApplies the parking brake136
NDoor control panel43
OReleases the parking brake136
PLight switch96
Q• Coin/card holder
• Driving system control
panel
ÇDeactivates/activates
Lane Keeping Assist150
c Deactivates/activates
PARKTRONIC153
RCruise control lever144
36Cockpit
At a glance

Instrument cluster (vehicles without steering wheel buttons)
Displays and controls
FunctionPage
:Speedometer172
;Display173
=Tachometer172
?f, g
Adjusts th einstrumen tclus -
te rlighting17 1
Changes value sor setting sor
scrolls in list s173
FunctionPag e
A3
Selects asubmen uor reset
value s173
BÈ
Selects th emen uor display17 3
iYou can fin dinformation about displayin g
th eoutside temperature or th ecoolan ttem-
peratur ein th edisplay under:
R"Outside temperature display"
(Ypage 172)
R"Coolan ttemperature gauge "
(Ypage 172)
Instrument cluster (vehicles without steering wheel buttons)37
At a glance

Indicator and warning lamps
FunctionPage
:å ESP®OF F226
;K High-beam headlamps98
=÷ESP®22 4
?#! Turn signal98
AParking brak e136
F (USAonly)
! (Canada only)
BBrakes223
$ (USAonly)
J (Canada only)
CÐPowersteering23 1
Dò ABS224
E# Battery200
F1 Doors231
FunctionPag e
G6 Restrain tsystem45
Hü Seat belt222
I; CheckEngin e227
J? Coolan t227
KR Rear fog lamp97
LOFrontfog lamp s97
MhTirepressur emonitor23 0
NÀ ATTENTION ASSIST152
Oæ Reserve fuel227
PL Low-beam headlamps97
QTParking lamp sand
license plat elamp96
iCorresponding message smay also be
shown in th edisplay (Ypage 191).
38Instrument cluster (vehicles without steering wheel buttons)
At a glance