service MERCEDES-BENZ METRIS 2021 MY21 Operator's Manual

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Indica tora nd warning lamps (vehicles
without steering wheel buttons) .................. 7
Indicator and warning lamps (vehicles
wit hsteering wheel buttons) ....................... 8
St eering wheel wit hbuttons ........................ 9
Center console .......................................... 10
Overhead contro lpanel .............................. 11
Doo rcontrol panel .................................... .12Genera
lnotes .......................................... 13
Environmental pr otection ........................... 13
Mercedes-BenzG enuineParts .................... 13
No tesa bout attachments, add-on
equipment, ins tallation sand con ver‐
sions .......................................................... 14
Operating Instructions ...............................14
Service and vehicle operation .................... 15
Operating saf ety. ...................................... .16
Diagno stics connection ............................ .17
No tesonc hanges tothee ngine output ..... 17
Qualified specialis tworks hop .................... 18
Ve hicle registration .................................... 18
Cor rect us eoft hevehicle .......................... 18
Multi Purpose Vehicle ................................ 19
No tesf or persons wit helectronic med‐
ical aids. ................................................... .19
Information on problems wit hyour
ve hicle .......................................................19
Re portin gsafet yd efects ............................ 19
Limited Warrant y....................................... 20
QR code sfor rescue car d.......................... 20
Dat astorage ..............................................20
Copyright .................................................. .23Occupant saf
ety...................................... 24
Re stra int sy stem ........................................24
Sea tbelts .................................................. 25
Airbag s...................................................... 28
Au tomatic measu resa fter an accident ...... 33
Safel ytransporting children in the
ve hicle .......................................................33
No tesonp etsint hevehicle ....................... 41Opening and closing
...............................42
SmartK ey................................................... 42
Door s........................................................ 45
Sliding doo r............................................... 47Electric sliding door ...................................
47
Ta ilgat e..................................................... .51
Re ar-en ddoor s......................................... .54
Sid ew indo w. ............................................. 56
Anti-thef tpreve ntio n................................. 59 Seats and
stowage .................................. 62
Co rrect driver's seat position .................... 62
Seats ......................................................... 62
St ow agea reas .......................................... .75
Information aboutt he bottle holder ........... 75
Cup holder s............................................... 75
Ashtr ayand cigar ette lighter ...................... 76
Soc kets ...................................................... 76 Light and vision
....................................... 77
Exterio rlighting ......................................... 77
Ad justing thei nterior lighting .................... 80
Changing bulbs .......................................... 80
Wi ndshield wipe rs..................................... 85
Mir rors ...................................................... 88
Ope rating su nvisor s................................. 89 Climat
econtrol ....................................... 90
Overvie wofclimatecontrol sy stems ......... 90
Operating climat econtrol sy stems ............ 91
Operating air vents .................................... 95 Drivin
gand parking ................................ 97
Driving ....................................................... 97
Au tomatic transmission ........................... 104
Re fueling ................................................ .106
Pa rking .................................................... 108
Driving and driving sa fety sy stems ..........1 09
Tr ailer operation ...................................... .131 Instrument clus
tera nd on-board
co mp uter ............................................... 13 6
No tesont he instrument clus tera nd
on-boar dcomputer .................................. 13 6
Overvie wofthe instrument clus ter. ......... 13 6
Overvie wand operation of theo n-
boar dcomputer (vehicles without
st eering-wheel buttons) ........................... 137
Overvie wand operation of theo n-
boar dcomputer (vehicles wit hsteer‐
ing-wheel buttons) ................................... 13 8
Overvie wofwhat is shown on them ul‐
tifunction displa y.....................................1 40
Setting thei nstrument lighting ................. 1412
Contents

Overvie
wofmenus on theo n-board
computer .................................................1 41
Menus and submenus (vehicles with‐
out steering wheel buttons) ..................... 14 2
Menus and submenus (vehicles with
st eering-wheel buttons) ........................... 14 4Mercede
sPRO ....................................... 15 0
Information aboutM ercedes PRO
(Mercedes me) ........................................ 15 0
Information aboutM ercedes PROcon‐
nect (Mercedes me connect) ................... 15 0
Making acall via theo verhead control
panel .......................................................1 50
Informatio nonthe breakdown assis‐
ta nce cal lvia theo verhead control
panel ........................................................ 151
Givin gpermission ford atat ransfer .......... 151
Tr ansmit tedd atad uring aservice call .....1 51 Multimedia sy
stem ............................... 15 2
No tesono perating saf ety. ...................... 15 2
Overvie wand operatio n........................... 15 2
Sy stem settings ....................................... 15 3
Callin gupt hetool menu .......................... 15 5
Na vigation ............................................... 15 5
Setting functions fors martphones ........... 161
Media ...................................................... 16 2
Ra dio .......................................................1 63
Up dating maps and sy stem softwar e.......1 65 Tr
anspo rting .......................................... 16 6
No tesonl oading guidelines ..................... 16 6
Load distribution ...................................... 167
Secu ring load s......................................... 16 8
Load securing aid ....................................1 72
Car rier sy stems ....................................... 173Maintenanc
eand care .......................... 175
No tesonm aintenance ............................. 175
Service inter vald ispla y........................... .175
Engine compartment ............................... 176
Cleaning and car e................................... .182 Breakdown assistance
.........................187
Emergency ............................................... 187
Mercedes-Benze mergency cal lsyst em ... 187
Fla ttire. .................................................. .189
Batter y..................................................... 189
To wing or tow- startin g............................. 197
Electrica lfus es ........................................ 201 Ve
hicle tool kit ......................................... 201 Wheels and tires
................................... 204
Information on noise or unusual driving
ch aracteristic s......................................... 204
No tesonr egular lyinspecting wheels
and tires .................................................. 204
Informatio nondrivin gw iths ummer
tires ........................................................ .204
Informatio nonM+S tires ......................... 205
No tesons nowc hains .............................2 05
Ti re pressur e........................................... 206
Ti re labeling .............................................. 211
Information on definitions (tires and
loading) .................................................... 214
Changin gawheel .................................... .216
Information on wheel and tir ecombi‐
nations ..................................................... 221
Spar ewheel ............................................ 222 Te
ch nical data ....................................... 225
No tesont hetech nica ldata. ................... 225
On-board electronic s............................... 225
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 26
Operating fluids and capacities .............. .227
Ve hicle dat a............................................ 232
Tr ailer hit ch............................................. 233
Cargo tie-d ownp oints and car rier sys‐
te ms ....................................................... .234 Displa
ymessages and warning and
indicator lamps ..................................... 235
Displa ymessages .................................... 235
Indicator and warning lamps .................. .260 Index
...................................................... 270 Con
tents 3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damag eduetooperating conditions and
personal driving style The pollutant emission of
thev ehicle is
directl yrelated tothev ehicle's operation.
Operat ethe vehicle in an environmentally
re sponsible manner tomak eac ontribution to
environmen talp rotection .Todot his, obser ve
th ef ollowing recommendations on ope rating
conditions and your personal drivin gstyle.
Operatin gconditions: #
Mak esuret hat thet irep ressures are
alw aysc orrect. #
Do no tcarry anyu nnecessar yweight in
th ev ehicle. #
Obser vethes ervice inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmen talp rotection. #
Alwaysh ave maintenance workcar ried
out at aqualified specialis tworks hop.
Pe rsonal driving style: #
Do no tdepress thea ccelera torp edal
when startin gthe engine. #
Do no twarmupt he engine while sta‐
tionar y. #
Driv ecarefully and maintai nasufficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shif tgear sing ood tim eand use each
ge ar onl yupto 00C3of its maximum
engine speed. #
Switc hoffthee ngine when in stationary
traf ficf or ap rolonged time. #
Driv einaf uel-efficient manne r. Environmental issue
sand recommendations
It is recommended that your e-use or recycle
materials ins tead of jus tdisposin gofthem.
The releva nt environmental guideline sand regula‐
tions ser vetoprotect thee nvironmen tand
should be follo we dc arefully. Mercedes-Benz GenuineParts
+ ENVIRONMEN
TALN OTE Environmental
damag eduetonotu sing recycled recon‐
ditioned components Mercedes‑Benz
AGoffers recycled recondi‐
tione dcomponents and pa rtsw itht he same
qu ality as ne wparts .The same entitlement
from theL imited Warrant yisv alid as forn ew
parts. #
Use recycled reconditione dcomponents
and pa rtsf romM ercedes‑Benz AG. *
NO
TEImpairment of theo perating ef fi‐
ciency of ther estraint sy stems from
ins talling accessor yparts or from repairs
or we lding Airbags and Emer
gency Tensioning Devices,
as well as control unit sand sensor sfor the
re stra int sy stems, ma ybeinstalled in thef ol‐
lowing areas of your vehicle:
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do no tins tall accessories suc hasaudio
sy stems in these areas. #
Do no tcarry out repair sorw elding. #
Have accesso ryparts retrofitted at a
qu alified specialis tworks hop. If
yo uu se parts ,tires, wheel sorsafet y-re leva nt
accesso ries whic hhaven otbeen appr ovedby
Mercedes-Benz, theo perating saf etyoft hevehi‐
cle ma ybejeopardized. Saf ety-re leva nt sy stems,
e.g. theb rake system, ma ymalfunction. Use only
ge nuine Mercedes-Benz pa rtsorp arts of equal
qu ality .Use onl ytires, wheels and accesso ry
parts that ar eappr oved fory our vehicle model. General no
tes13

Note
sabout attachments, add-on equip‐
ment, installations and con versions
Note sonb ody/equipment mounting direc‐
tives
Bo th vehicle manufacturer sand body manufac‐
turer smusta lway se nsur ethat thep roducts they
manufactur ecome int ocirculation only in asafe
st at ea nd do no tpose an yrisk stop eople. Other‐
wise, ther em aybe consequences under civil,
criminal or public la w.All manu facturer sare
re sponsible fort he products that they have man‐
ufactured. Manufacturer sofattachments, add-on
equipment, ins tallation sand con versions must
guarantee complianc ewithD irective
2001/95/E Congeneral product saf ety.
Mercedes-Benz recommends thef ollowing proce‐
dur efor saf etyr easons:
R Do no tmakea ny ot herchanges tothev ehi‐
cle.
Ac cep tance testsp erform ed bypublic test bodies
or of ficia lapp rova ls do no trule out saf etyr isks.
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident and inju ryin
th ee vent of imprope rconversions or
ch anges tothev ehicle
Con versions or changes tothev ehicle can
pr ev ent sy stems or components from func‐
tionin gproper lyand/or jeopardiz ethe vehi‐
cle's operational saf ety. #
Alwaysh ave conversions or changes to
th ev ehicle car ried out at aqualified
wo rkshop. If
yo ui ntend tomak echanges to yourvehicle,
Mercedes-Benzs tron glyr ecommends that you
contact thed ealer .The yw ill giv eyou all thei nfor‐
mation youn eed. Ther emaybe acharg efor this
service.
If body manufacturer sand dealer smakem odifi‐
cations that af fect thef ina linspection of the
engine, vehicle or equipment, they mus taccept
sole responsibility fort he vehicle. This also
appliestom arking and documenting thev ehicle
parts af fected bythec hanges that they make. Yo
ua re re sponsible fore nsuring and pr oviding
ev idenc ethat thef ollowing condition sareme t:
R The vehicle complies wit hallre leva nt stand‐
ards and regulations that ar eaffected bythe
modification.
R The modified vehicle still meets thev ehicle
saf etys tandards and emission slaws andreg‐
ulations.
R The modification does no timp air thes afet yof
th ev ehicle.
Mercedes-Ben zisnotresponsible fort he final
inspection, product liability or warrant yclaims
re sulting from modification. This applies tothe
fo llowing points:
R The modified components or sy stems
R The resultant violation of emissions la wsand
re gulations or vehicle saf etys tandards
R All consequences resulting from them odified,
less saf eorevenf aulty vehicle
Mercedes-Benza ccepts noresponsibility as final
manu facturer or fort he resultant product liability.
Note sont heradiator
Even seeming lyminor changes tothev ehicle,
suc hasa ttaching aradiator grill in winter ,are not
permitted. Do no tcover ther adiator .Donotuse
an yt hermal mats, insect pr otection co vers etc.
Otherwise, thev alues of thev ehicle's diagnostic
sy stem will be dis torted. Some of these values
ar ep rescribed bylawa nd mus tbecorrect at all
times.
Note sont he partition
Wi thout apartition ,vehicles that ar eregis tered
as commercial vehicles (N1) do no tfulfill
ISO 27956, whi chdescribes thee quipment for
properly securing aload in deliver yvehicles. If
th ev ehicle is used totranspo rtgoods, retrofitting
th ep artition is stro ng lyrecommended ,asprop‐
erly secu ring thel oad in vehicles without aparti‐
tion will alw aysbeac omplexoperation. Operating Instructions
These Operating Instructions describe all models,
as well as standar dand optional equipmen tof
yo ur vehicle that wa sa vailable at thet ime of
going topress. Countr y-specific dif fere nces are
possible .Notet hat your vehicle ma ynotbe
equipped wit hall functions described. This is also
th ec ase fors yst ems and functions releva nt to
saf ety. Therefore, thee quipment on your vehicle 14
Generaln otes

ma
ydiffe rf romt hat in thed escriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ry our vehicle contains alistofa llth es ystems
in your vehicle.
Should youh ave anyq uestions concerning equip‐
ment and operation, consult an authorized
Mercedes -Benz Center.
The Operating Instruction sand Maintenance
Bookle tare impor tant documents and shoul dbe
ke pt inthev ehicle.
Note onvehicles whic hareequipped bybody
manu factu rers
Alw ayso bser vetheb ody manufacturer's Operat‐
ing Instructions. Youc oul do therwise failto rec‐
ognize dangers. Servic
eand vehicl eoperation Wa
rranty The Limi
tedW arrant yf or your vehicle is in
accordance wit hthe warrant yterms and condi‐
tions in theS ervice and Warrant yInforma tion
booklet.
Yo ur authorize dMercedes-Ben zCenter will
re place and repair all factor y-ins talled parts in
acco rdanc ewitht he term soft hefollowing war‐
ra nty term sa nd conditions:
R NewV ehicle Limited Warranty
R Exhaus tSystemW arranty
R Emissio nSystems Warranty
R California, Connecticut ,Maine, Massachu‐
setts, Ne wYork, Pe nnsy lvania ,Rhod eIsland
and Verm ont Emission Control Sy stem War‐
ra nty
R StateW arrant yE nforcement La ws("Lemon
La ws ")
Re placement parts and accessories ar ecovered
by theM ercedes-Benz Partsa nd Accessories
Wa rranties.
Thes eareavailable at an yauthorize dMercedes-
Ben zCenter.
% Should
youl ose your Servic eand Warranty
In fo rm atio nbooklet, ha vean authorized
Mercedes-Ben zCenter ar rang ef or areplace‐
ment .The ne wService and Warrant yInfor‐
mation bookle twillbep ostedtoy ou. Ve
hicl eoperation outside theU SAor Canada When
youa retra veling abroad wit hyour vehicle,
obser vethef ollowing points:
R service points or replacement parts ma ynot
be available immediatel y.
R unleaded fuel forv ehicles wit hacatalytic
con verter ma ynotbe available. Leade dfuel
can cause damag etothe catalytic con verter.
R thef uel ma yhave aconsiderabl ylower
octane number .Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models ar eavailable in
Europe thro ugh theE uropean Deliver yProgram.
Fo rm orei nformation, please consult an author‐
ized Mercedes-Benz Center ,orwrite to one of the
fo llowing addresses:
In theU SA:
Daimler VANS US A,LLC
EuropeanD eliveryDepartment
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor willr ecordevery
service fory ou in theS ervice and Warrant yInfor‐
mation booklet. In
fo rm ation on Roadside Assistance Ro
adside Assis tance of fers tech nica lhelpint he
eve nt of abreak down. Your calls tothet oll-free
Ro adside Assis tance Hotline ar eanswe redbyo ur
agents 24hour sad ay,3 65 da ysay ear.
1-8 77-762-826 7(USA)
1-800-387-0 100( Canada)
Yo uc an find fur ther information in theR oadside
Assis tance brochu re(USA) or the" Roadside
Assis tance" section in theS ervice and Warranty
bookle t(Canada). Youw illfind bo thinthev ehicle
document wallet. General no
tes15

Information on
changing address or owner In
thee vent of achang eofa ddress, please send
us the" Notification of Address Change" in the
Service and Warrant yInforma tionb ookle torsim‐
pl yc all theC ustomer Assis tance Center (USA) at
th eh otline number 1-8 77-762-826 7orCustomer
Service (Canada) at 1-800-387-0 100. This way,if
necessar y,we can reac hy ou in atimel yfashion.
If yo us ellyour Mercedes, please lea vethee ntire
literatur einthevehicle so that it is available to
th en exto wne r.If yo uh ave purchased aused
ve hicle, please send us the" Notice of Pur chase
of Used Car" in theS ervice and Warrant yInfor‐
mation bookle torcalltheC ustomer Assis tance
Center (USA) at theh otline number
1-8 77-762-826 7orCustomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance wit
hProposition 65 ("P rop65"), the
fo llowing de tach able label has been added to
eac hvehicle sold in California: Operating saf
ety &
WARNING Risk of accident du etomal‐
functions or sy stem failures
To avo id malfunctions or sy stem failures: #
Alwaysh ave thep rescribed service and
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified special‐
is tw orks hop. &
WARNING Risk of accident or inju rydue
to incor rect modi fications on electronic
component pa rts
Modification of electronic components,t heir
softwar eorwiring could impair their function and/or
thef unction of other networ kedc om‐
ponen tparts or saf ety-re leva nt sy stems.
This can endanger theo perating saf etyoft he
ve hicle. #
Nevertamper wit hthe wiring and elec‐
tronic component parts or their soft‐
wa re. #
Yous houl dhave allworkon electrical
and electronic component scarried out
at aq ualified specialis tworks hop. Obser
vethe" Vehicle electronics" section in
"Technical data". &
WARNING Risk offire due toflammable
materials on ho tparts of thee xhau stsys‐
tem
Flammable materia lsuc hasl eaves, grass or
twigs ma yignit eift heyc ome int ocontact
wi th hotp arts of thee xhau stsystem. #
When driving on unpa vedr oads or off-
ro ad, regular lych eckt he vehicle under‐
side. #
Remo vetrappe dplants or other flam‐
mable material, in particular. #
Ifth er eisd amage, consult aqualified
specialis tworks hop immediately. *
NO
TEDama getothev ehicle due todriv‐
ing toof asta nd due toimpact stothe
ve hicle underbody or suspension compo‐
nents In
thef ollowing situations, in particular ,there
is ar isk of damag etothevehicle:
R The vehicle becomes grounded, e.g. on a
high curb or an unpa vedr oad
R The vehicle is driven toof asto veran
obs tacle, e.g. acurb ,speed bu mpor pot‐
hole
R Aheavy object strike st he underbody or
suspension components
In situations suc hasthese, damag etothe
body ,underbody ,suspension components,
wheels or tires ma ynotbe visible. Compo‐
nents damaged in this wa yc an unexpectedly
fa il or ,int he case of an accident, ma ynolon‐
ge ra bsorb ther esulting forc easi ntended.
If th eu nderbody paneling is damaged, flam‐
mable materials suc hasleaves, grass or 16
Generaln otes

The operating saf
etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. This
ma yconstitut eapunishable of fense under
nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw aysh ave thef ollowing workon thev ehicle
car ried out at aqualified specialis tworks hop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modifications as well as ins tallation sand con‐
ve rsions
R Workon electronic components
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen terto
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thef ollowing cases your vehicle ma ynotbe
re gis tere dtoy ouyet:
R youd id no tpurch ase your vehicle at an
authorised specialis tdealer.
R your vehicle has no tyet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis tery our vehicle wit han
authorized Mercedes-BenzC enter.
Infor mMercedes-Benzass oon as possible about
an yc hang eina ddress or vehicle ownership. Yo
uc an do this, fore xamp le, at an authorized
Mercedes-Ben zCenter. Cor
rect use of thev ehicle
If yo ur emo ve wa rning sticke rs,y ou or other sm ay
fa ilto recognize thed angers. Lea ve warning
st icke rs in position.
Obser vethef ollowing information in particular
when operating thev ehicle:
R Safetyn otes in these Operating Instructions
R Tech nica ldataf or thev ehicle
R Traf ficr ules and regulations
R Laws per tainin gtom otor vehicles and saf ety
st andards &
WARNING Risk offire and acciden twhen
transpo rting subs tances whi chareh az‐
ardous tohealt horr eact aggressively
Gases and fluids can evenescape from con‐
ta iner swhicha refull yclosed.
This can adversel yaffect your concentration
during thej ourne yand your health. Elect ronic
component pa rtsm ayalso experience mal‐
functions, shor tcircuits or sy stem failures. #
Do no tstowort ranspor tany subs tan‐
ces whic harehazardous tohealth
and/or aggressively reactiv eint hevehi‐
cle interior. These instructions mus
talso be obser vedf or
ve hicles wher ethe cargo compartment is not
fully separated from thec ab.
Pa rtition wit hdoor/window: alw aysk eep the
door/windo winthe partition closed while trans‐
porting items.
Subs tances that con stitut eah ealthhazar dor
re act aggressivel yinclude, fore xamp le:
R Solvents
R Fuel
R Oil and grease
R Cleaning agents
R Acid 18
Generaln otes

canno
tbecome in volved in indi vidual problems
between you, your dealer ,orMercedes-Benz
US A,LLC.
To contact NHT SA,you ma ycall theV ehicle
Saf etyH otline toll-f reeat1 -888-327-4236
(TT Y:1-800-424-9 153);gotoh ttps://
www.safercar.gov; or writ eto:Ad ministrator,
NHT SA,400 Se venthS treet, SW.,Wa shington,
DC 20590, US A.
Yo uc an find mor einformation on vehicle saf ety
at :h ttps://www.safercar.gov
Canada onl y:
The following text is published as required of
manufacturer sunder subsection 18.4 (4) of the
Mo torV ehicle Saf etyR egulations.
If yo ub elie vethat your vehicle has adefect which
could cause acrash or could cause injur yor
death, yous houl dimmediatel yinfor mTransport
Canada in addition tonotifying Mercedes-Benz
Canad aInc.
If Transpor tCanada received simila rcomplaints,
it ma yopenani nvestigation, and if it finds that a
saf etyd efect exists in agroup of vehicles, it may
order arecall and remedy campaign. Ho wever,
Tr anspor tCanada canno tbecome in volved in
indi vidual problems between you, your dealer ,or
Mercedes-Ben zCanada Inc.
To contact Transpor tCanada, youm aycall the
Defect In vestigation sand Recalls Divisio ntoll-
free in Canada at 1-800-333-05 10or
81 9-994-3328 in theG atineau-Ot tawa area or
internationall y;youm ayalso go tothef ollowing
we bsites form orei nformation:
R English :https://www.tc.gc.ca/recalls
R French: https://www.tc.gc.ca/rappels Limited
Warranty
* NO
TEDama getothev ehicle arising from
violation of these operating instructions. Damag
etothevehicle can arise from viola‐
tion of these operating instructions.
Suc hdamag eisnotcoveredbye itherthe
Limited Warrant yort he ne woru sed-vehicle
wa rrant y. #
Obser vethei nstruction sinthese oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forr escue card
The QR code sticke rs area ffixed totheB -pillar on
th ed rive r's and co-driver's side. In thee vent of
an accident, emergency service scan us ethe QR
code toquickl ydetermine thec orresponding res‐
cue car dfor your vehicle. The cur rent rescue card
contains, in compact form ,the mos timp ortant
information abou tyour vehicle e.g. ther outing of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
thev ehicle Electronic control units
Electroni
ccontrol units ar einstalled in your vehi‐
cle. Control units process dat awhich, fore xam‐
ple, they receiv efromv ehicle sensors, generate
th emselves or exch ang ebetwe en themselves.
Some cont rolu nit sa re re quired fort he saf eoper‐
ation of your vehicle, some assis tyou when driv‐
ing, suc hasdrive ra ssis tance sy stems, while oth‐
er se nable comfor torinfot ainment functions.
The following pr ovides youw ithg eneral informa‐
tio nr egarding dat aprocessing in thev ehicle.
Ad ditional information rega rding exactly which
dat ainy ourvehicle ar ecollected, sa veda nd
transmit tedtot hirdp arties ,and forw hatp ur‐
pose, can be found in thei nformation directly
re lated tothef unctional characteristic sinques‐
tion in their respectiv eoperating instructions.
This information is also available online and,
depending on thev ehicle equipment, digitally.
Pe rsonal data
Ever yvehicle is identified byau nique vehicle
identification number .Depending on thec ount ry,
th is vehicle identification number can be used by,
fo re xamp le, governmental authorities todeter‐
mine thei dentit yoftheowner .The re areo ther
possibilities foru sing dat acollected from the
ve hicle toidentify theo wne rord rive r,su ch as
th el icense plat enumber.
Therefore, dat agenerated or processed bycon‐
trol units ma ybeattributable toap erson or,
unde rcertain conditions, becom eattributable to
ap erson .Depending on whic hvehicle dat aare
av ailable, it ma ybepossible tomak einferences
about, fore xamp le,your drivin gbehavior ,your
location, your routeory our use patterns. 20
General no tes

Legal
requirement sregarding thed isclosure
of data
If legall yrequired todo so, manufacturer sare,in
individual cases, legall yobliged toprov ide gov‐
ernmental entities ,upon requ esta nd tothe
ex tent requ ired, dat astore dbyt he manufacturer.
Fo re xamp le,this ma ybet he case during the
in ve stigation of acriminal of fense.
Go vernmental entities ar ethemselves, in individ‐
ual cases and within thea pplicable legal frame‐
wo rk,a uthorized toread out dat afromt hevehi‐
cle. In thec ase of an accident ,information that
can help wit haninvestigation can ,therefore, be
ta ke nf romt he airbag contro lunit ,for example.
Operational data in thev ehicle
Thi sisd atar egarding theo peration of thev ehi‐
cle, whic hhaveb een processed bycontrol units.
Thi sincludes thef ollowing data, fore xamp le:
R Vehicle status information suc hasthe speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lution sorthefast ened
seat belts display
R Ambien tconditions, suc hastemperature,
ra in sensor or dis tance sensor
Generally ,these ar evolatile dat aand will no tbe
st ored be yond thep eriod of operation but will
onl ybep rocessed within thev ehicle itself. Con‐
trol units, vehicle keys fore xamp le, of tenc ontain
da ta memories. Their use permits thet emporary
or permanent documentation of tech nica linfor‐
mation abou tthe vehicle's operating state, com‐
ponent loads, main tenance requirements and
te ch nica leventsorm alfunctions.
Dependin gonthetech nica lequ ipment, thef ol‐
lowing dat aarestored:
R Operating status of sy stem components, such
as fill le vels, tir epressur eorb atterystatus
R Malfunction sorfaults in impor tant sy stem
components, suc haslights or brakes
R System reaction sinspecial drivin gsituations,
suc hasa irbag deploymen torthe inter vention
of stabilit ycontrol sy stems
R Information on events in whic hthe vehicle is
damaged
In cer tain cases ,itmaybe requ ired tostor ed ata
th at wo uld ha veotherwise been temp orar y.This
ma ybet he case if thev ehicle has de tected a
malfunction, fore xamp le.
If yo uu se services, suc hasrepair services and
maintenanc ework, stored operational dat aaswe
ll as thev ehicle identification number can be
re ad out and used. The ycan be read out by
service networ kemp loye es, suc hasworks hops
and manufacturer sorthirdp arties ,suc has
breakdown services. The same is true in thec ase
of wa rrant yclaim sand quality assurance meas‐
ures.
In general ,the readout is per form ed via the
legall yprescribed por tfor thed iagnostics con‐
nection in thev ehicle. The operational dat athat
ar er ead out document tech nica lstatesoft he
ve hicle or of individual components and assis tin
th ed iagnosis of malfunctions, compliance with
wa rrant yobligations and quality impr ovement. To
th at end ,these data, in particular information
about component loads, tech nica levents, mal‐
functions and other faults ma ybetransmit ted
alon gwitht he vehicle identification number to
th em anufacturer .Inaddition, them anufacturer is
subject toproduct liability .For this reason ,the
manufacturer also uses operational dat afromt he
ve hicle, fore xamp le,forr ecalls. These dat acan
also be use dtoexamin ethe cus tomer's warranty
and guarantee claims.
Fa ult memories in thev ehicle can be rese tbya
service outle toratyourrequ estasp artofr epair
or maintenanc ework.
Con venience and inf otainmen tfunctions
Yo uc an stor ec onvenience settings and individual
settings in thev ehicle and chang eorr esetthem
at an ytime.
Dependin gonthevehicle equipment, this
includes thef ollowing settings ,for example:
R Seat and steering wheel positions
R Suspension and climat econt rols ettings
R Individual settings ,suc hasi nterior lighting
Depending on thes elected equipment, youc an
impor tdatai ntov ehicle inf otainment functions
yo urself.
Dependin gonthevehicle equipment, this
includes thef ollowing data, fore xamp le:
R Multimedi adata, suc hasmusic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R Address book dat afor use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R Ente redn avigation destinations
R Dataont he use of Interne tservices General no
tes21

These dat
afor con venience and inf otainment
function smaybe sa vedl ocally in thev ehicle or
th ey ma ybel ocated on adevice whic hyou ha ve
connected tothev ehicle, suc hasasmartphone,
USB flash driv eorMP3 player.If yo uh ave
entered these dat ayourself, youc an dele tethem
at an ytime.
This dat aistransmit tedf romt hevehicle tothird
parties onl yatyourrequ est. This applies, in par‐
ticular ,when youu se online services in accord‐
anc ewitht he settings that youh aves elected.
Smartphone integ ratio n(e.g. Androi dAutoor
Apple CarPlay)
If yo ur vehicle is equipped appropriatel y,yo uc an
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an then cont rolthem
by means of thec ont role lements integrated in
th ev ehicle. The smartphone's pictur eand sound
can be output via them ultimedia sy stem. Simul‐
ta neously ,specific items of information ar etrans‐
fe rred toyour smartphone. Dependin gonthe
type of integration, this includes position data,
day/night mode and other general vehicle sta‐
tuses. Form orei nformation, please consult the
ve hicle Operating Instructions/info tainment sys‐
te m.
This integration allow sthe use of selected smart‐
phone apps, suc hasnavigation or music pla yer
apps. Ther eisnoadditional interaction between
th es martphon eand thev ehicle, particularly
activ eaccess tovehicle data. The type of addi‐
tional dat aprocessing is de term ined bythep ro‐
vider of thea pp being used. Whic hsettings you
can make, if an y,depends on thes pecific app
and theo perating sy stem of your smartphone. Onlin
eservices Wire
less networ kconnection
If yo ur vehicle has awireless networ kconnection,
dat acan be exchanged between your vehicle and
ot her sy stems. The wireless networ kconnection
is made possible bythev ehicle's owntransmitter
and receiver or byam obile end devic ethat you
ha ve brought int othe vehicle, fore xamp le, a
smartphone .Online function scan be used via
th is wireless networ kconnection .This includes
onlin eservice sand applications/apps pr ovided
to yo ubyt he manufacturer or by other pr oviders.
Manu factu rer's owns ervices
Re garding them anufacturer's online services, the
individual function saredescribed bythem anu‐
fa cturer in asuita ble place, fore xamp le, in the Operating Instructions or on
them anufacturer's
we bsite, wher ethe releva nt da taprotection infor‐
mation is also given. Personal identification data
ma ybeu sedtoprov ide onlin eservices. Dat ais
exc hanged via asecur econnection, e.g. them an‐
ufacturer's designated IT sy stems. An ypersonal
dat aw hicha recollected, processed and used,
ot her than fort he pr ovision of services, is done
so exc lusivel yonthe basis of legal permission.
This is thec ase, fore xamp le,foral egally prescri‐
bed emergency call sy stem, acont ractua lagree‐
ment or whe nconsent has bee ngiven.
Yo uc an ha veservices and functions, some of
whic haresubject toafee, activated or deactiva‐
te d. This excludes legall yprescribed functions
and services, suc hasanemergency cal lsystem.
Services of thirdp arties
If yo uu se online services from other pr oviders
(thir dparties), these services ar ethe responsibil‐
ity of thep rovide rinq uestion and subject tothat
pr ov ider's dat aprotection conditions and terms
of use. As ageneral rule, them anufacturer has
no influence on thec ontent exchanged.
Fo rthis reason ,when services ar eprovide dby
th irdp arties ,please ask thes ervice pr ovider in
qu estion fori nformation abou tthe type, extent
and pu rpose of thec ollection and use of personal
data. Data pr
otection rights Depending on
your countr yorthe equipment and
ra ng eoff unctions of your vehicle as well as the
services youu se and thes ervices on of fer, you
ar ee ntitle dtod iffe re nt da taprotection rights.
Fu rther information on dat aprotection and your
dat aprotection rights can either be found on the
manufacturer's websit eory ou will receiv ethis
information as par tofthevarious services and
service of fers .T he re,y ou will also find thec on‐
ta ct information fort he manufacturer and its data
pr otection of ficer.
At aw orks hop, fore xamp le, wit hthe suppor tofa
specialis tand possibly foraf ee,youc an ha ve
dat aread out whic hisstore do nlyl ocally in the
ve hicle. Event Data
Recorders US
Ao nly:
This vehicle is equipped wit hanevent data
re corder (EDR) .The mai npurpose of an ED Risto
re cord, in cer tain crash or near crash-lik esitua‐ 22
General no tes