Time MERCEDES-BENZ S-Class 2011 W221 User Guide

Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and Literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
24Introduction

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
Introduction25

On-board computer and COMANDFunctionPage:% Back or deactivates
the Voice Control System
;=; Selects a menu3679: Selects a
function or scrolls through
lists367
a Confirms selection or
fades out display messages
=Multifunction display366?~374Rejects or ends a call3746Makes or accepts a callSwitches to the redial
memory
WX Adjusts the
volume or operates
RACETIMER on AMG
vehicles372
8 MuteFunctionPageA? Switches on the Voice
Control System; see the
separate operating
instructions
BSwivels the COMAND
display122
Adjusts the brightness of
the instrument lighting and
the COMAND display122
CCOMAND display119DCD and DVD player/
changer217
ECOMAND controller and
COMAND function buttons
116,
117
34On-board computer and COMANDAt a glance

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
Occupant safety
Overview of occupant safety
In this section you will learn the most
important facts about the restraint system
components of the vehicle.
The restraint systems are:
R Seat belts
R Child restraint systems
R LATCH-type (ISOFIX) child seat anchors
Additional protection is provided by:
R SRS (Supplemental Restraint System)
R NECK-PRO head restraints
R PRE-SAFE ®
R Air bag system components with:
- PASSENGER air bag OFF indicator lamp
- USA only: front passenger seat with
Occupant Classification System (OCS)
- Canada only: front passenger seat with
BabySmart™ air bag deactivation system
The different air bag systems work
independently of each other. The protective
functions of the systems work in conjunction
with each other. Not all air bags are deployed
in an accident.
GWarning
Modifications to or work improperly
conducted on restraint system components
or their wiring, as well as tampering with
interconnected electronic systems, can lead
to the restraint systems no longer functioning
as intended.
Air bags or Emergency Tensioning Devices
(ETDs), for example, could deploy
inadvertently or fail to deploy in accidents
although the deceleration threshold for air
bag deployment is exceeded. Therefore,
never modify the restraint systems. Do not
tamper with electronic components or their
software.
i See "Children in the vehicle"
( Y page 60) for more information on
infants and children traveling with you in
the vehicle and restraints for infants and
children.
SRS (Supplemental Restraint System)
Introduction
SRS reduces the risk of occupants coming
into contact with the vehicle's interior in the
event of an accident. It can also reduce the
effect of the forces to which occupants are
subjected during an accident.
SRS consists of:
R the 6 SRS warning lamp
R air bags
R air bag control unit (with crash sensors)
R belt tensioners
R belt force limiters
SRS warning lamps
SRS functions are checked regularly when
you switch on the ignition and when the
engine is running. Therefore, malfunctions
can be detected in good time.
The 6 SRS warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out no later than a few seconds
after the engine is started.
The SRS components are in operational
readiness when the 6 SRS warning lamp
goes out while the engine is running.
42Occupant safetySafety

GWarning
The SRS self-check has detected a
malfunction if the 6 SRS warning lamp:
R does not come on at all
R fails to go out approximately 4 seconds
after the engine was started
R comes on after the engine was started or
while driving
For your safety, Mercedes-Benz strongly
recommends that you have the system
checked as soon as possible at an authorized
Mercedes-Benz Center. Otherwise the SRS
may not be activated when it is needed in an
accident, which could result in serious or fatal
injury. The SRS might also deploy
unexpectedly and unnecessarily which could
also result in injury.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz Center
for details. USA only: Call our Customer
Assistance Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Safety guidelines for the seat belt, the
Emergency Tensioning Device (ETD)
and the air bag
GWarning
R Damaged seat belts or seat belts that have
been subjected to stress in an accident
must be replaced. Their anchoring points
must also be checked. Only use seat belts
installed or supplied by an authorized
Mercedes-Benz Center.
R Air bags and pyrotechnic Emergency
Tensioning Devices (ETDs) contain
perchlorate material, which may require
special handling and regard for the
environment. Check your national disposal
guidelines. California residents, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm .
R Air bags and ETDs are designed to function
on a one-time-only basis. An air bag or ETD
that has deployed must be replaced. PRE-
SAFE ®
has electrically operated reversible
belt tensioners in addition to the
pyrotechnic ETDs.
R Do not pass seat belts over sharp edges.
They could tear.
R Do not make any modification that could
change the effectiveness of the seat belts.
R Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
R No modifications of any kind may be made
to any components or wiring of the SRS.
R Do not change or remove any component
or part of the SRS.
R Do not install additional trim material, seat
covers, badges, etc. to the:
- padded steering wheel boss
- front-passenger air bag cover
- outer side of front seat bolsters
- side trim next to the rear seat backrest
- roof lining trim
R Do not install additional electrical/
electronic equipment on or near SRS
components and wiring.
R Keep area between air bags and occupants
free of objects (e.g. packages, purses,
umbrellas, etc.).
R Do not hang items such as coat hangers
from the coat hooks or handles over the
door. These items may be thrown around in
the vehicle and cause head and other
injuries when the window curtain air bag is
deployed.
R Air bag system components will be hot after
an air bag has inflated. Do not touch them.
R Never place your feet on the instrument
panel, dashboard, or on the seat. AlwaysOccupant safety43SafetyZ

recommend that you always place a child
in a rear-facing child restraint on the rear
seat.
RIf you install a rear-facing child restraint on
the front-passenger seat, make sure the
42 indicator lamp is
illuminated, indicating that the front-
passenger front air bag is deactivated.
Should the 42 indicator lamp
not illuminate or go out while the restraint
is installed, please check installation.
Periodically check the 42
indicator lamp while driving to make sure
the 42 indicator lamp is
illuminated. If the 42 indicator
lamp goes out or remains out, do not
transport a child on the front-passenger
seat until the system has been repaired.
A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates.
RIf you place a child in a forward-facing child
restraint on the front-passenger seat:
-move the seat as far back as possible
-use the proper child restraint
recommended for the age, size and
weight of the child
-secure child restraint with the vehicle's
seat belt according to the child seat
manufacturer's instructions
RFor children larger than a typical 12-month-
old child, the front-passenger front air bag
can be activated or deactivated.
Deployment of the driver front air bag does
not mean that the front-passenger front air
bag should also have deployed.
OCS may have determined:
Rthat the seat was unoccupied or occupied
by a weight of up to or less than that of a
typical 12-month-old child seated in a
standard child restraint
Rthat the seat was occupied by a small
individual (e.g. a young teenager or a small
adult) or a child who weighs more than a
typical 12-month-old child in a standard
child restraint system
These are examples of when OCS deactivates
the front-passenger front air bag. The air bag
is deactivated despite the impact fulfilling the
criteria for deploying the driver's front air bag.
If the SmartKey has been removed from the
ignition lock or is in position 0, indicator lamp
42: does not light up.
GWarning
If the red SRS 6 indicator lamp in the
instrument cluster and the 42
indicator lamp are lit at the same time, there
is a malfunction in the OCS. The front
passenger front air bag will be deactivated in
this case. Have the system checked by
qualified technicians as soon as possible.
Contact an authorized Mercedes-Benz
Center.
Only have the seat repaired or replaced at an
authorized Mercedes-Benz Center.
In order to ensure proper operation of the air
bag system and OCS:
RSit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
RWhen seated, a passenger should not
position him/herself in such a way as to
cause the passenger's weight to be lifted
from the seat cushion as this may result in
the OCS being unable to correctly
50Occupant safetySafety

this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.GWarning
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWarning
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat belt
GWarning
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, front-passenger
front air bag, side impact air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags
and ETDs) and side (side impact air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds and in certain rollovers (window
curtain air bags and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.56Occupant safetySafety

RMake sure the seat belt is always routed
snugly. Take special care of this when
wearing loose clothing.
RNever use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
RSeat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.
The twisted seat belt against your body
could cause injuries.
RPregnant women should also always use a
lap-shoulder belt. The lap belt portion
should be positioned as low as possible on
the hips to avoid any possible pressure on
the abdomen.
RPlace the seat backrest in a position that is
as upright as possible.
RCheck your seat belt during travel to make
sure it is properly positioned.
RNever place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
RWhen using a seat belt to secure infant
restraints, toddler restraints, or children in
booster seats, always follow the child seat
manufacturer's instructions.
GWarning
Do not pass seat belts over sharp edges. They
could tear.
Do not allow the seat belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the seat belt.
Never attempt to make modifications to seat
belts. This could impair the effectiveness of
the seat belts.
Fastening seat belts
GWarning
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seat whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child. For additional information, see the
"Children in the vehicle" section.
A child's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
XAdjust the seat and move the backrest to
an almost vertical position (Y page 100).
XPull the seat belt smoothly through belt
sash guide :.
XWithout twisting it, guide the shoulder
section of the seat belt across the middle
of your shoulder and the lap section across
your hips.
Occupant safety57SafetyZ

fastened, the 7 seat belt warning lamp
lights up for six seconds each time the engine
is started. It then goes out once the driver and
the front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If, after six seconds, the driver or front-
passenger have not fastened their seat belts
and the doors are closed:
R the 7 seat belt warning lamp remains
illuminated as long as either the driver's or
front-passenger seat belt is not fastened.
R if the vehicle speed exceeds 15 mph
(25 km/h), the 7 seat belt warning
lamp lights up. Additionally, a warning tone
will sound with increasing intensity for a
maximum of 60 seconds or until the
driver's and front-passenger seat belt are
fastened.
If the driver/front passenger unfasten their
seat belt while the vehicle is in motion, the
7 seat belt warning lamp lights up and a
warning tone sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but remains
illuminated.
After the vehicle comes to a standstill, the
warning tone is reactivated and the 7 seat
belt warning lamp flashes again if the vehicle
speed again exceeds 15 mph (25 km/h) .
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Indicator andwarning lamps in the instrument cluster,
seat belt" ( Y page 414).
Emergency Tensioning Devices and
seat belt force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and belt
force limiters.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device could be triggered in the
event of an accident.
The belt tensioners tighten the seat belts in
an accident, pulling them close against the
body.
Belt tensioners do not correct incorrect seat
positions or incorrectly fastened seat belts.
Belt tensioners do not pull vehicle occupants
back towards the backrest.
Seat belt force limiters, when triggered, help
to reduce the peak force exerted by the seat
belt on the vehicle occupant.
The front belt force limiters are synchronized
with the front air bags, which take on a part
of the deceleration force. Thus, the force
exerted on the occupant is distributed over a
greater area.
The belt tensioners can only be activated
when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 42).
R the belt tongue is engaged in the buckle on
each of the three-point seat belts in the
front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
The belt tensioners on the outside seats in the
rear compartment are triggered
independently of the lock status of the seat
belts.
Occupant safety59SafetyZ

If an infant or child is traveling in the vehicle:XSecure the child using an infant or child
restraint system appropriate to the age and
weight of the child.XMake sure that the infant or child is
properly secured at all times while the
vehicle is in motion.
Child restraint systems
Important safety notes
GWarning
Observe "Important safety notes"
( Y page 60).
We recommend all infants and children be
properly restrained using the child restraint
systems at all times while the vehicle is in
motion.
The use of infant or child restraints is required
by law in all 50 states, the District of
Columbia, the U.S. territories and all
Canadian provinces.
Infants and small children should always be
seated in an infant or child seat restraint
system appropriate for the size and weight of
the child. They must be properly secured in
accordance with the manufacturer's
installation instructions for the infant or child
seat restraint system. All infant and child seat
restraint systems must comply with the US
Federal Motor Vehicle Safety Standards 213
and 225 and Canadian Motor Vehicle Safety
Standards 213 and 210.2.
A statement by the child restraint
manufacturer of compliance with these
standards can be found on the instruction
label on the restraint system. You will also
find the statement in the instruction manual
provided with the child restraint system.
When using an infant restraint system, child
restraint system or booster seat, make sure
to carefully read and follow all manufacturer's
instructions for installation and use.
Please read the warning labels affixed to the
interior of the vehicle or to the infant restraint
or child restraint system.GWarning
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seats whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child.
The infant or child restraint system must be
properly secured with the vehicle's seat belt,
the seat belt and Top Tether strap, or lower
anchors and Top Tether strap, fully in
accordance with the child seat
manufacturer's instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriate sized infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front-
passenger seat:
R Your vehicle is equipped with air bag
technology designed to deactivate the
front-passenger front air bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the front-passenger seat.
R A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to eliminate
Children in the vehicle61SafetyZ