MERCEDES-BENZ S-Class 2012 W221 Owner's Manual

You can install new map software yourself
which, depending on the scope, may consist
of one or more DVDs.
The installation process can take between
10 and 120 minutes, depending on the scope
of the map software. If the radio is switched
on before you start the installation process,
you can still adjust the volume. You can also
use COMAND to operate automatic climate
control and to cancel the process. Other
functions are not operational. If possible,
carry out the installation when the vehicle is
stationary. The DVD read speed is higher
when the vehicle is stationary than when it is
in motion, so less time is required. If the
starter battery is not sufficiently charged,
COMAND may end the process automatically
in order to protect the battery. Therefore, let
the engine idle during the installation
process.GWARNING
Never leave the engine running in enclosed
spaces. The exhaust gases contain toxic
carbon monoxide. Breathing in exhaust fumes
is a health hazard and can lead to
unconsciousness or death.
Displaying information on the map
version currently in use
XTo activate navigation mode: press the
S function button once or twice.XTo show the menu: press W the COMAND
controller.XSelect Navi in the main function bar by
sliding VÆ and turning cVd the COMAND
controller and press W to confirm.XSelect Map Version and press W to
confirm.
Notes on handling DVDs
R Only hold DVDs by the edge.
R Handle DVDs carefully to prevent reading
errors.
R Avoid getting scratches, fingerprints and
dust on DVDs.
R Use a commercially-available cleaning
cloth to clean discs. When cleaning CDs,
you should wipe in straight lines from the
center outwards rather than in a circular
motion.
R Place DVDs back in their cases after use.
R Protect DVDs from heat and direct sunlight.
Map software copy protection
Map software for COMAND is subject to a
charge. The map software has just one
activation code which is usable in one vehicle
only, and is not transferable. You can obtain
the six-digit activation code from your
authorized Mercedes-Benz Center. If you
have lost the activation code, or if COMAND
does not accept the activation code that you
have received, contact your authorized
Mercedes-Benz Center.
Your vehicle is supplied with map software at
the factory. Depending on the country, map
software for your region is either pre-installed
(Europe/USA) or the map software is
supplied as a DVD (all other countries). You
do not require an activation code for the map
software that is provided with your vehicle.
If the map software on your vehicle has been
installed at the factory and you wish to
reinstall it, this also does not necessitate
entry of the activation code.
Installation processXLoad the map software DVD in the DVD
drive ( Y page 220).
COMAND checks the DVD and shows a
corresponding message in the display.
Map software is not compatible with the
navigation system
You will see a message that the map software
cannot be installed.
XTo confirm the message: press W.
COMAND ejects the DVD.XTake the DVD out of the slot.XInsert a DVD which is compatible with the
vehicle’s navigation system.Navigation189COMANDZ

Map software is not compatible with the
current system software
You will see a message that the system
software and the map software are not
compatible.XTo confirm the message: press W.
COMAND ejects the DVD.XTake the DVD out of the slot.XHave the system software updated at an
authorized Mercedes-Benz Center.
The map software cannot be installed until
the system software has been updated.
Map software compatible with the
navigation system and the current
system software
COMAND checks whether the map data on
the DVD is already installed.
Map data is already installed
You will see a message that the map data is
already installed and a prompt will appear
asking you whether you wish to continue with
the map software installation.
XSelect Yes or No.
If you select Yes, the existing map data is
overwritten.
If you select No, COMAND automatically
ejects the DVD and the installation of the
map software is canceled.XTake the DVD out of the slot.
Map data is not installed yet
In the display, you will see a comparison of
the version statuses of the map software DVD
and the map software installed in COMAND.
A prompt then appears asking whether the
map software installation should be carried
out.
XSelect Yes or No.
If you select Yes, the map data is installed.
If you select No, COMAND automatically
ejects the DVD and the installation of the
map software is canceled.XTake the DVD out of the slot.If an activation code is required for the map
software, a prompt appears in the display
requesting the code to be entered.XEnter the activation code and confirm the
entry with !.
The map software is installed.
If you enter an incorrect activation code, the
prompt to enter the activation code appears
again. If the activation code is entered
incorrectly three times, the prompt asking
you to enter the activation code appears after
a time delay. The time delay increases every
time the activation code is entered
incorrectly, from five minutes up to a
maximum of five hours.
Installing map data
Just before the copying process starts,
COMAND restarts the system.
While the installation is running, you will see
a message to this effect and a progress bar.
XTo cancel the installation process: eject
the DVD.XTake the DVD out of the slot.
i If you interrupt the installation process,
the navigation system will not be
operational. You can continue an
interrupted installation process at a later
date.
XInstallation process with multi-DVD
map data: once the content of the first
DVD has been installed, a message appears190NavigationCOMAND

prompting you to insert the second DVD.
Follow the instructions on the display.XTo allow the installation to run to the
end without Canceling: take no further
action.
When the installation process is
successfully completed, you will see a
message to this effect.XTo confirm the message: press W.
COMAND ejects the DVD.XTake the DVD out of the slot.
The installation is complete.
When the installation process is not
successfully completed, you will see a
message to this effect.
XTo confirm the message: press W.
COMAND ejects the DVD.XTake the DVD out of the slot.Navigation191COMANDZ

Problems with the navigation systemProblemPossible causes/consequences and M SolutionsCOMAND is unable to
continue route
guidance after the
journey has been
interrupted.Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle and
switching off COMAND. "Continuing route guidance" refers to
switching COMAND back on and driving on.XContinue route guidance ( Y page 169).
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's location.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.COMAND is unable to
determine the vehicle's
position.COMAND has to redetermine the position of the vehicle if the
vehicle has been transported (e.g. by ferry, by motorail or after
towing).XStart the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's location.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.The Navigation
function
unavailable message
appears.COMAND has an integrated hard drive on which the digital map is
stored.
To protect the hard drive from damage, COMAND switches it off
at very high temperatures. The navigation system will then be
temporarily unavailable.XLet the vehicle and COMAND cool down.XTo hide the message: switch COMAND off and then on again.If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area, for example when
calculating a route.XTo hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard drive once more. The message
will then reappear.XConsult an authorized Mercedes-Benz Center.192NavigationCOMAND

ProblemPossible causes/consequences and M SolutionsYou see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software.The DVD containing the digital map cannot be used for the update.XTo confirm the message: press W the COMAND controller.XEject the DVD.XHave the system software updated at an authorized Mercedes-
Benz Center.The installation of the
map software has
failed.The DVD is dirty or scratched.XClean the DVD.XRestart installation.There is overheating due to excessive temperatures in the vehicle
interior.XWait until the vehicle interior has cooled down.XRestart installation.COMAND's integral hard drive is faulty.XConsult an authorized Mercedes-Benz Center.Telephone
General notes
Introduction
COMAND, in conjunction with a Bluetooth ®
-
capable mobile phone, enables you to make
calls via the Bluetooth ®
interface.
Using the Bluetooth ®
interface and a suitable
mobile phone, you can use the hands-free
system, import contacts from the mobile
phone and receive vCards.
More detailed information on suitable mobile
phones and on connecting Bluetooth ®
-
capable mobile phones to COMAND can be
found on the Internet at
http://www.mbusa-mobile.com . Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or on 1-800-387-0100 for Canada.
Safety notesGWARNING
A driver's attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone call. If you choose to use the mobile
phone while driving, please use the handsfree
device and only use the mobile phone when
weather, road, and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular mobile phone while driving a
vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
Telephone193COMANDZ

Call disconnection while the vehicle is
in motion
A call may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available.
R you are using a mobile phone with
"Twincard" and the mobile phone with the
second SIM card is already logged into the
network.
Operating options
You can operate the telephone by:
R using the COMAND controller:
turn cVd .
slide XVY or ZV Æ.
press W.
R the 6 or ~ button on the telephone
keypad on the center console
R the 6 or ~ button on the
multifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless otherwise indicated, the descriptions
and illustrations in this section refer to
COMAND and the telephone keypad. This
also means that to carry out the functions
described here, you must always be in the
Telephone menu. The fastest way to access
the Telephone menu is to press the S
function button.
Function restrictions
You will not be able to use the telephone, will
no longer be able to use the telephone, or you
may have to wait before using it, in the
following situations:
R when the mobile phone is switched off
R when the "Bluetooth ®
" function is switched
off in COMAND
R when the "Bluetooth ®
" function is switched
off on the mobile phone
R if the mobile phone is not logged into a
mobile phone network
i The telephone automatically tries to log
on to a network. If no network is available,
you will not be able to make a " 911"
emergency call. If you attempt to make an
outgoing call, the NO SERVICE message will
appear for a short while.
R if you remove the SmartKey from the
ignition lock during an active conversation
in hands-free mode, the conversation may
be continued for up to 30 minutes. After
that time, it will be interrupted.
You can prevent this interruption by switching
to "private call" ("private mode") on the
mobile phone before deactivating COMAND
(see mobile phone operating instructions).
If you wish to switch off COMAND during an
active conversation in hands-free mode, the
following message will appear: You cannot
shut off COMAND until you have
finished your telephone call
911 emergency call
GWARNING
The 911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
The following requirements must be fulfilled
for a 911 emergency call:
R the mobile phone must be switched on.
R a network must be available.
194TelephoneCOMAND

Ra valid and operational SIM card must be
inserted in the mobile phone.
R the mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself.XEnter numbers using the number keypad
( Y page 200).XPress the 6 button.
The telephone makes the connection.XWait for the emergency call center to
respond and then describe the emergency.
i If no SIM card has been inserted in a GSM
phone or if there is no service available for
a CDMA phone, the NO SERVICE message
appears in COMAND. In this case, an
emergency call can only be transmitted via
the mobile phone itself and not via
COMAND.
Telephony via the Bluetooth ®
interface
Conditions
On the mobile phone
For telephony via COMAND's Bluetooth ®
interface, a Bluetooth ®
-capable mobile
phone is required.
i Not all mobile phones available on the
market are equally suitable. More detailed
information on suitable mobile phones and
on connecting Bluetooth ®
-capable mobile
phones with COMAND can be found on the
Internet at
http://www.mbusa-mobile.com . Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372)
(for the USA) or Customer Relations on
1-800-387-0100 (for Canada).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
In preparation for telephoning via the
Bluetooth ®
interface, you should check the
following items on your mobile phone (see the
mobile phone operating instructions):XHands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
i Certain displays and functions (e.g. signal
strength display, conference connection)
are available, depending on the supported
version of the Hands-Free Profile.
XBluetooth ®
visibility
On certain mobile phones, the device itself
must be made "visible" for other devices,
as well as activating the Bluetooth ®
function (see the mobile phone operating
instructions).XBluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®
device name. This device name
is freely definable, but can be identical for
all devices from the same manufacturer. It
is therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the mobile phone
operating instructions).XSwitch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).XActivate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone
operating instructions).
In COMAND
XActivate the Bluetooth ®
function in
COMAND ( Y page 147).
Connecting a mobile phone
General information
Before using your mobile phone with
COMAND for the first time, you will need to
connect it.
Telephone195COMANDZ

When you authorize a new mobile phone, it is
connected automatically.
Connecting comprises:
R searching for a Bluetooth ®
-capable mobile
phone
R subsequently authorizing it
You can connect up to 15 mobile phones.
Searching for a mobile phoneXTo call up the telephone menu: press the
S function button once or twice.XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Bluetooth Telephones and press
W to confirm.XSelect Update and press W to confirm.
COMAND searches for Bluetooth ®
telephones within range and adds them to
the Bluetooth ®
telephone list.
The duration of the search depends on the
number of Bluetooth ®
telephones within
range and their characteristics.
Example of display: Bluetooth ®
telephones list
:Currently connected # and authorized
mobile phone Ñ;Mobile phone not within range but
previously authorized ( Ñ symbol
appears in gray)=Newly detected mobile phone in range,
not yet authorized ÏThe Bluetooth®
telephones list shows all
mobile phones within range and all previously
authorized mobile phones, whether or not
they are in range.
i If the Bluetooth ®
telephones list is already
full, you will be requested to de-authorize a
mobile phone ( Y page 198). If COMAND
does not find your mobile phone, external
authorization ( Y page 197) may be
necessary.
Authorizing (registering) a mobile phoneXIn the Bluetooth ®
telephones list, select the
not yet authorized mobile phone by turning
cVd the COMAND controller.XSelect Options by sliding VY the
COMAND controller and press W to
confirm.XSelect Authorize and press W to confirm.
or
XPress W to confirm the selected mobile
phone.
The input menu for the passcode appears.
The passcode is any one to sixteen-digit
number combination which you can choose
yourself. You must enter the same number
combination in COMAND and in the
Bluetooth ®
-capable mobile phone (see the
operating instructions of the mobile phone).
i Some mobile phones require the input of
a four-digit passcode or longer number
combinations.
196TelephoneCOMAND

If you want to reauthorize a mobile phone
following de-authorization, you can select a
different passcode.XTo enter a passcode in COMAND: press
the number keys in sequence.
¬ is available for selection after the first
number has been entered.
or
XSelect the digits one by one by turning
cVd the COMAND controller and press
W to confirm.XTo confirm an entry in COMAND: select
¬ using the COMAND controller and
press W to confirm.
or
XSelect SEND on the telephone keypad.XNow enter the same passcode in the mobile
phone.
To make entries on the mobile phone: if
the Bluetooth ®
connection is successful, you
will be requested to enter the passcode (see
mobile phone operating instructions).
XEnter the same passcode on the mobile
phone that you entered in COMAND.
i After entering the passcode, you may also
need to enter a confirmation in your mobile
phone to connect calls. Please check your
mobile phone display.
If the Error during authorization
process message appears on the
COMAND display, you may have exceeded
the allowed time. Repeat the procedure.
The mobile phone is connected to COMAND
(authorized). You can now make phone calls
using the COMAND hands-free system.
External authorization
If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. In this case,
you can test if your mobile phone can find
COMAND. The Bluetooth ®
device name of
COMAND is MB Bluetooth .
Observe the following: some mobile phones
require that you reconnect to COMAND after
you have entered the passcode (see the
mobile phone operating instructions). The
mobile phone cannot otherwise be
authorized.XPress the S function button on the
COMAND controller once or twice.XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Bluetooth Telephones and press
W to confirm.XSelect Update .XSelect Options by sliding VY and press
W to confirm.XSelect External Authorization and
press W to confirm.XStart the Bluetooth ®
search on the mobile
phone (see the mobile phone operating
instructions).XSelect COMAND ( MB Bluetooth) on the
mobile phone.
i The order in which the passkey is entered
depends on the mobile phone.
XEnter the passkey on the mobile phone
when prompted.XConfirm the Do you want to authorize
XX? question in COMAND with Yes.XEnter the passkey in COMAND.
Connecting another mobile phone
If you have authorized more than one mobile
phone, you can switch between the individual
phones.
i You can only switch to another authorized
phone if you are not currently making a call.
XSelect the mobile phone in the Bluetooth ®
telephones list by turning cVd theTelephone197COMANDZ

COMAND controller and press W to
confirm.
The selected mobile phone is searched for
and connected if it is within Bluetooth ®
range and if Bluetooth ®
is activated.
Only one mobile phone can be connected
at any one time. The currently connected
mobile phone is indicated by the # dot in
the Bluetooth ®
telephones list
( Y page 195).
Displaying details
XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Bluetooth Telephones and press
W to confirm.XSelect the desired mobile phone in the
Bluetooth ®
telephones list.XSelect Options by sliding VY and press
W to confirm.XSelect Details and press W to confirm.
The following information concerning the
selected mobile phone is shown:
R Bluetooth ®
name
R Bluetooth ®
address
R equipment class, e.g. telephone,
computer
R availability
R authorization statusXTo close the detailed view: turn cVd or
slide XVY the COMAND controller.
De-registering (de-authorizing) a mobile
phone
Mercedes-Benz USA, LLC recommends de-
authorizating in both COMAND and the
mobile phone. Subsequent authorization may
otherwise fail.
XTo call up the telephone menu: press the
S function button once or twice.XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Bluetooth Telephones and press
W to confirm.XSelect the desired mobile phone in the
Bluetooth ®
telephones list.XSelect Options by sliding VY and press
W to confirm.XSelect De-authorize and press W to
confirm.
A prompt appears asking whether you
really wish to de-authorize this device.XSelect Yes or No.
If you select Yes, the device will be deleted
from the Bluetooth ®
telephones list.
If you select No, the process will be aborted.
i
Before re-authorizing the mobile phone,
you should also delete the device name MB
Bluetooth from your mobile phone's
Bluetooth ®
list.
Basic telephone menu (Bluetooth ®
interface)
XTo call up the telephone menu: press the
S function button once or twice.
If the mobile phone is ready for use, the
following display appears:
198TelephoneCOMAND