service MERCEDES-BENZ S-Class 2013 W221 User Guide

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories which have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles, even if they have been
independently or officially approved. The use
of non-approved parts could affect your
vehicle's operating safety. Mercedes-Benz
therefore recommends that you use genuine
Mercedes-Benz parts, conversion parts and
accessories that have been approved for the
type of vehicle. Genuine Mercedes-Benz
parts, approved conversion parts and
accessories are available from any authorized
Mercedes-Benz Center. Here, you will receive
advice about permissible technical
modifications, and the parts will be
professionally installed. Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and functions. The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Benz Center
if you have any questions about equipment or
operation.
The Operator's Manual and the Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) 28
Introduction

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
29

If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (in Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Safety notes
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs. 30
Introduction

Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Par t15ofthe FCC Rules.
Operation is subject to the following two
conditions: 1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
G
WARNING
If you connect equipment to the diagnostics
connection, it can affect the operation of the
vehicle systems. This can impair the operating
safety of your vehicle while driving. There is a
risk of accident.
Do not connect any equipment to the
diagnostics connection. G
WARNING
Loose equipment or equipment cables that
are connected to the diagnostics connection
can obstruct the area around the pedals. The
equipment or the cables could get between
the pedals in the event of sudden braking or
acceleration. As a result, the movement of the
pedals may be impaired. There is a risk of
accident. Do not attach any equipment or cables in the
driver footwell.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to
emissions monitoring information being
reset. This may lead to the vehicle failing to
meet the requirements of the next emissions
test during the main inspection. Qualified specialist workshop
An authorized Mercedes-Ben zCenter is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-BenzC enter:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
G
WARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so. Introduction
31 Z

Your vehicle records electronic data. If your
vehicle is equipped with mbrace
1
, data is
transmitted in the event of an accident.
This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimle rAG can access this data and submit
it:
R for safety research or vehicle diagnosis
purposes
R with the consen tofthe vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its affiliates or its sales
and service organizations
R as otherwise required or permitted by law.
Please observe the mbrace 1
purchase
agreement for further details on the recording
and transfer of data by this system.
1 The system is called TELE AID in Canada. Introduction
33 Z

you have any difficulties, please contact an
authorized Mercedes-Ben zCenter.
R do not lean your head or chest close to the
steering wheel or dashboard.
R only hold the steering wheel on the outside.
Placing hands and arms inside the rim can
increase the risk and potential severity of
hand/arm injury if the driver front air bag
inflates.
R adjust the front-passenger seat as far back
as possible from the dashboard when the
seat is occupied.
R occupants, especially children, should
never place their bodies or lean their heads
in the area of the door where the side
impact air bag inflates .This could result in
serious or fatal injuries should the side
impact air bag be deployed. Always sit as
upright as possible, wear the seat belt
properly and use an appropriately sized
infant restraint, toddler restraint or booster
seat recommended for the size and weight
of the child.
Failure to follow these instructions can result
in severe injuries to you or other occupants.
If you sell your vehicle, it is important that you
make the buyer aware of this safety
information. Be sure to give the buyer this
Operator's Manual. G
WARNING
Accident research shows that the safest place
for children in an automobile is in a rear seat.
There is a possibility for a side impact air bag-
related injury if occupants, especially
children, are not properly seated or restrained
when next to a side impact air bag which
needs to deploy rapidly in a side impact in
order to do its job.
To help avoid the possibility of injury, please
follow these guidelines:
(1) Occupants, especially children, should never place their bodies or
lean their heads in the area of the
door where the side impact air bag inflates. This could result in
serious injuries or death should
the side impact air bag be
deployed.
(2) Always sit as upright as possible, wear the seat belt properly and use
an appropriately sized infant
restraint, toddler restraint, or
booster seat recommended for the
size and weight of the child. and
for children 12 years old and
under, use an appropriately sized
infant restraint, toddler restraint,
or booster seat recommended for
the size and weight of the child.
(3) Always wear seat belts properly.
If you believe that, even with the use of these
guidelines, it would be safer for your rear seat
occupants to have the rear mounted side
impact air bags deactivated, then
deactivation can be carried out upon your
written request at an authorized Mercedes-
Benz Center at an additional cost.
Please contact an authorized Mercedes-Benz
Center or call the Customer Assistance
Center (in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100 for details.
The air bags are only deployed if the air bag
control unit detects the need for deployment.
Only in the event of such a situation will they
provide their supplemental protection.
The driver and passenger should always wear
their seat belts. Otherwise, it is not possible
for the air bags to provide their supplemental
protection.
In the event of other types of impacts and
impacts below air bag deployment
thresholds, the air bags will not deploy.T he
driver and passengers will then be protected
to the extentp ossible by a properly fastened
seat belt. Aproperly fastened seat belti s also
needed to provide the best possible
protection in a rollover. Occupant safety
51Safety Z

2. this device must accep
tany interference
received, including interference tha tmay
cause undesired operatio nofthe device.
Removal, tampering, or altering of the
device will void any warranties, and is not
permitted. Do not tamper with, alter, or use
the device in any non-approved way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment. Theft deterrent locking system
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct SmartKey.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
SmartKey that is left inside the vehicle.
X To activate with the SmartKey: remove
the SmartKey from the ignition lock.
X To activate with KEYLESS-GO: switch the
ignition off and open the driver's door.
X To deactivate: switch on the ignition.
i The immobilizer is always deactivated
when you start the engine. ATA (anti-theft alarm system)
Av isual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R the vehicle with the mechanical key
R the trunk lid
R the hood
The alarm is not switched off, even if you
close the open door that has triggered it, for
example. i
If the alarm stays on for more than
30 seconds, the mbrace (USA only) or TELE
AI D( Canada only) emergency call system
initiates a call to the Custome rAssistance
Center automatically. The emergency call
system initiates the call provided that:
R you have subscribed to the mbrace/
TELE AID service.
R the mbrace/TELE AID service has been
activated properly.
R the required mobile phone, power supply
and GPS are available. X
To arm: lock the vehicle with the SmartKey
or KEYLESS-GO.
Indicator lamp 0002flashes. The alarm
system is armed after approximately
30 seconds.
X To disarm: unlock the vehicle with the
SmartKey or KEYLESS-GO.
X To stop the alarm using the SmartKey:
insert the SmartKey into the ignition lock.
The alarm is switched off.
or
X Press the 000Bor0009 button on the
SmartKey.
The alarm is switched off. Theft deterrent locking system
79Safety Z

Navi Audio Telephone Video Vehicle
Mode FM/AM radio Video DVD ECO
Map orientation Sat radio AUX Multicontour
seat/lumbar
settings
Point of interest
symbols on the map Disc Video off Rear window
blind
Traffi
csymbols on the
map Memory card EASY-ENTRY/
EXIT system
Text information on
map MUSIC
REGISTER Exterior
lighting
delayed
switch-off
000A
Topographical
map Media
Interface Interior
lighting
delayed
switch-off
000A
City view USB Ambient
lighting
000A
Freeway
information Rear 000A
Automatic
mirror fold-in
function 000A
Volume reduction AUX 000A
Locator
lighting SIRIUS service Audio off 000A
Automatic
locking Map version 000A
Interior
motion sensor 000A
Tow-away
alarm 000A
Trunk lid
opening height
restriction SPLITVIEW
SPLITVIEW allows you to simultaneously use
different COMAND functions on the front-
passenger side and on the driver's side.
Depending on the viewing angle of the display
(from the driver's seat or from the front-
passenger seat), you will see two different
displays.126
At
ag lanceCOMAND

Entering an intermediate stop
Introduction
When route guidance is active, you can enter
an intermediate stop. Intermediate stops can
be predefined destinations from the following
categories that COMAND offers for selection:
R Mercedes-Benz Service Center R
Hospital R
Gas Station R
Parking Lot R
Restaurant However, you can also ente
rdestinations
other than the predefined ones. To do this
select the menu item Other .
You can use the intermediate stop function to
influence route guidance to the main
destination. When you have reached your
intermediate stop, COMAND automatically
recalculates the route to the main
destination.
Entering predefined destinations
X To activate navigation mode: press the
0011 function button once or twice.
X To show the menu: press0021the COMAND
controller.
X Select Destination in the navigation
system menu bar by turning 0031001C0032the
COMAND controller and pressing 0021to
confirm.
X Select Stopover and press
0021to confirm.
Option 1: no intermediate stop has been
entered yet.
X Select a category; see option 2.
Option 2: an intermediate stop has
already been entered.
X Select Change Stopover and press
0021to
confirm. X
To select acategory: select a category by
turning 0031001C0032the COMAND controller and
pressing 0021to confirm.
COMAND first searches in the selected
category for destinations along the route.
If there are no destinations available there,
COMAND searches for destinations within
a radius of up to 100 km of the vehicle
position.
If COMAND finds destinations, a list
appears on the right-hand side of the
display. The currently selected point of
interes tis highlighted on the left-hand side
of the map.
The intermediate stops are listed according
to increasing distance from the current
vehicle position. They are displayed in the
form of a name and their position in relation
to the route and your direction of travel.
If COMAND does not find any destinations,
you will see a message to this effect.
X Confirm OK by pressing
0021.
X Select a different category.
X Select the intermediate stop by turning
0031001C0032 the COMAND controller and pressing
0021 to confirm.
X To start route calculation: selectStart and press
0021to confirm.
Entering another destination as an
intermediate stop
X To activate navigation mode: press the
0011 function button once or twice.
X To show the menu: press0021the COMAND
controller.
X Select Destination in the navigation
system menu bar by turning 0031001C0032the
COMAND controller and pressing 0021to
confirm.
X Select Stopover and press
0021to confirm.
X Select Other and press
0021to confirm. Navigation
165COMAND Z

0002
Point of interest with address
0003 To start route calculation
0026 To store an address in the destination
memory
0025 To display details
0023 Phone call
0024 To display a point of interest's position on
the map
X To start route calculation: selectStart and press
0021to confirm.
X To store an address in the destination
memory: selectSave and press
0021to
confirm. You can now select storage
options (Y page 183).
X To show the detailed view: select
Details and press
0021to confirm.
X To make a call: selectCall and press
0021
to confirm (only availabl eifthe point of
interest contains a telephone book entry
and a telephone is connected to COMAND).
COMAND switches to telephone mode
(Y page 203).
X To call up the map: selectMap and press
0021 to confirm.
X You can move the map and select the
destination (Y page 164).
ZAGAT ®
Survey service
Entries with the Z icon contain additional
ZAGAT information .ZAGAT rates restaurants,
for instance, in regard to the quality of the
food, furnishing, service, and provides an
average pricing level as well as a general
description. X
Select the entry with the Z icon by turning
0031001C0032 the COMAND controller and press
0021 to confirm.
The ZAGAT evaluations appear. 1
ZAGAT ratings
2 To display details
X To show adescription: selectDetails and press
0021to confirm. ZAGAT example description Navigation
169COMAND Z