steering wheel MERCEDES-BENZ SPRINTER 2011 MY11 Operator’s Manual

Problem Possible causes/consequences and
0050 Solutions0055
The yellow bulb
indicator lamp
lights up when
the key is
turned
to position 2 in
the ignition lock. A bulb in the exterior lighting (with the exception of the front
position lamps and trailer lighting) is defective
6
.
X Change defective bulbs as soon as possible ( Y page 233).003E
The yellow door
indicator lamp
lights up while
you are driving. The vehicle is moving without all doors or the hood being closed.
X
Close the doors or hood. Notes on display messages
G
Warning
No messages can be displayed if the
instrument cluster and/or the display fails.
You will then not be able to see information
about the vehicle status, such as speed and
outside temperature, warning/indicator
lamps and display messages or the failure of
systems. Handling characteristics may be
affected. Adapt your speed and driving style
accordingly.
Immediately consult a qualified specialist
workshop. The qualified specialist workshop
must have the necessary specialist
knowledge and tools to carry out the work
required. We recommend an authorized
Sprinter Dealer for

this purpose. In particular,
all work relevant to safety or on safety-related
systems must be carried out at a qualified
specialist workshop. G
Warning
The operating safety of your vehicle could be
jeopardized if maintenance work is carried
out incorrectly. As a result, you could lose
control of the vehicle and cause an accident.
In addition, the

safety systems may no longer be able to protect you or others as they are
designed to do.
Always have
maintenance

work carried out at
a qualified specialist workshop. The qualified
specialist workshop must have the necessary
specialist knowledge and tools to carry out
the work required. We recommend visiting an
authorized Sprinter Dealer. In particular, work
relevant to safety or on safety-related
systems must be carried out at a qualified
specialist workshop.
i If you turn the key to position 2 in the
ignition lock, all warning/indicator lamps
(except the turn signal indicator lamps) and
the display are activated. Please make sure
that they are working properly before
commencing a journey.
Vehicles without steering wheel
buttons Warnings, malfunctions or additional
information may
also

be shown in the display.
The following tables show all the display
messages. For certain display messages, a
warning tone or a continuous tone will also
sound.
6 The lamp failure

indicator may, depending on equipment, be omitted for all lamps with the exception of turn
signals. Troubleshooting
197
Practical advice Z

Vehicles with steering wheel buttons
The on-board computer shows warnings,
malfunctions or additional information in the
display. For certain display messages, a
warning tone or a continuous tone will also
sound. Display
messages
of a high priority are
shown in red.
Please respond in accordance with the
display messages and follow the additional
notes in this Operator's Manual.
You can hide low-priority display messages
using the 0059, 0058, 0029 or 002D button
on the steering wheel or the reset button on
the instrument cluster.
You cannot hide display messages of the
highest priority. These messages will
continue to be shown in the display until their
cause has been eliminated.
The on-board computer stores certain display
messages in the message memory
(Y page 78).
The following tables show all the display
messages. They are divided into
alphabetically sorted text messages
(Y page 201) and symbol messages
(Y page 204). 198
Troubleshooting
Practical advice

Display messages
Display messages on vehicles without steering wheel buttons Display messages Possible causes/consequences and
0050 SolutionsNO TPMS The NO message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The tire pressure monitor has malfunctioned.
X Have the tire pressure monitor and the wheels checked at a
qualified specialist workshop. NO TPMS The NO message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The tire pressure

monitor is not receiving signals from one or more
wheels because:
R a wheel has been replaced with the spare wheel without wheel
electronics.
R the maximum temperature on one of the wheel electronics units
has been exceeded.
R the wheel electronics are malfunctioning.
X Have wheels with suitable wheel electronics units installed at a
qualified specialist workshop. — — TPMS The ——
message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The pressure in

one or more tires is too low or there is a significant
difference between tire pressures on individual wheels.
X Check the tire pressure at the next opportunity and correct it if
necessary ( Y page 281). 009B
dEF Chk In addition, the yellow
00BB engine diagnosis indicator lamp and
the yellow 00E4
DEF indicator lamp light up and a warning tone
sounds.
The DEF reducing agent is contaminated, diluted or is not
compliant with ISO 22241 .
After the message appears for the first time, and under normal
driving conditions, you can continue driving for approximately
50 miles

(80 km). After this, a warning tone sequence sounds. The
engine can then only be started another sixteen times.
X Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. Troubleshooting
199
Practical advice Z

Display messages Possible causes/consequences and
0050 SolutionsThe exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has occurred. The defect or
malfunction can result in damage to the exhaust gas
aftertreatment system.
X
Visit a qualified specialist workshop immediately. 009B
StArtS RE xx In addition, the yellow
00E4 DEF indicator lamp lights up and a
warning tone sequence sounds.
The DEF supply has dropped below the 0.8 US gal (3.0 l) reserve
mark.
After the message appears for the first time, the remaining DEF
supply will last for approximately 1200 miles (1900 km). The
engine can then only be started another sixteen times.
The
number of remaining engine starts xx (16 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the yellow 00BB engine diagnosis indicator lamp lights up
and the engine can no longer be started.
X Add at least 2.0 US gal (7.6 l) of DEF (Y page 143).
After topping up, the system check takes approximately
20 seconds. The 00E4 DEF indicator lamp then goes out.Text messages on vehicles with steering wheel buttons
Display messages Possible causes/consequences and
0050 SolutionsABS
Visit workshop
G
Warning!
ABS has been deactivated due to a malfunction. ESP ®
, ASR and
BAS, as well as cruise control, have also been deactivated as a
result.
The brake system is still available with complete brake boosting
effect but without ABS.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. ABS
Unavailable
G
Warning!
ABS is temporarily unavailable. Self diagnosis may not have been
completed yet.
The brake system

is still available with the normal braking effect.
X Drive a short distance at a speed above 13 mph (20 km/h).
ABS is available again if the display message goes out. Troubleshooting
201
Practical advice Z

Symbol messages on vehicles with steering wheel buttons
Display messages Possible causes/consequences and
0050 Solutions00E4
xx
starts remaining The Diesel Exhaust Fluid (DEF) supply has dropped below the
0.8 US gal (3.0 l) reserve mark.
After the message appears for the first time, the remaining DEF
supply will last for approximately 1200 miles (1900 km). The
engine can then only be started another twenty times.
The
number
of remaining engine starts xx (20 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the yellow 00BB engine diagnosis indicator lamp lights up
and the engine can no longer be started.
X Add at least 2.0 US gal (7.6 l) of DEF (Y page 143).
After topping up, the system check takes approximately
20 seconds. The display message then disappears. 00E4
xx
starts remaining In addition, the yellow
00BB engine diagnosis
indicator lamp lights
up.
After the message appears for the first time, the engine can only
be started another twenty times.
The number of remaining engine starts xx (20 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the engine can no longer be started. The DEF reducing agent is contaminated, diluted or is not
compliant with ISO 22241.
X
Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. The exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has occurred. The defect or
malfunction can result in damage to the exhaust gas
aftertreatment system.
X
Visit a qualified specialist workshop immediately. 003D
Visit workshop G
Warning!
ASR has been deactivated due to a malfunction.
The engine power output may then be lower.
X Drive on carefully.
X Visit a qualified specialist workshop immediately.204
Troubleshooting
Practical advice

Display messages Possible causes/consequences and
0050 Solutions0063
Check tire(s) The pressure of one or more tires has dropped significantly. If the
tire pressure monitor
has detected the affected wheel, the wheel
position is also displayed.
X Pull over immediately, paying attention to road and traffic
conditions.
X Check the tires.
X Repair or change the wheel if necessary ( Y page 222).
X Check the tire pressure and correct it if necessary
(Y page 280).
The display message disappears automatically after driving for
a few minutes with the corrected tire pressure. 0063
Warning Tire
defect One or more tires is losing air rapidly. If the tire pressure monitor
has detected the affected wheel, the wheel position is also
displayed.
X
Stop the vehicle without making any sudden steering or braking
maneuvers, paying attention

to the traffic conditions as you do
so.
X Repair or change the wheel (Y page 222). 0039
Check Immobilizer
Visit workshop The key is no longer working.
X
Visit a qualified specialist workshop. 00B7
Reserve fuel
Drive
to a gas station The fuel level has fallen into the reserve range.
X
Refuel at the nearest gas station ( Y page 142).003E
Doors open You are already driving at walking pace, even though not all the
doors are closed.
X
Close the doors. 00BA
Water in fuel
Visit workshop The water that has collected in the water separator has reached
the maximum level.
X
Drain the water separator ( Y page 221).00BD
Check wash. fluid
level The washer fluid level has dropped to approximately
1
/ 3 of the
reservoir capacity.
X Add washer fluid ( Y page 171).208
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor can
be heard. There is air in the fuel system.
X
Turn the key back to position 0 in the ignition lock before
attempting to start the engine again.
X Start the engine again.
Please bear in
mind that lengthy and frequent starting attempts
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start.
The starter motor can
be heard. The reserve
fuel warning lamp is lit
and the
fuel

gauge is at
0. The fuel tank has been run dry.
X
Refuel the vehicle.
X Bleed the fuel system . The engine does not
start.
The starter motor
cannot be heard.
The
00BB yellow engine
diagnostic lamp and
the yellow DEF
indicator lamp 00E48
lights up. The exhaust gas aftertreatment is faulty, an emission-relevant
malfunction has occurred or the DEF reserve has been used up.
The engine management prevents the engine from starting.
This malfunction or malfunction can damage the exhaust gas
aftertreatment.
X
Observe the messages in the display:
R
on vehicles without steering-wheel buttons (Y page 199)
R on vehicles with steering-wheel buttons (Y page 202) and
(Y page 204). The engine does not
start.
The starter motor
cannot be heard. The battery isolating switch is switched off.
X
Switch on the power supply ( Y page 88).The engine does not
start.
The starter motor
cannot be heard. The on-board voltage is too low (the battery is too weak or
discharged).
X
Jump-start the vehicle (Y page 247).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. 8
Only vehicles without steering-wheel buttons. Troubleshooting
213
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe PARKTRONIC
warning displays
implausible distances.
For example, all the
segments may be lit
even though there
is no
obstacle present. The license plate or other parts attached near the sensors may
not be secured correctly.
X
Check the license plate and attachment parts near the sensors
for correct seating. The speed cannot be
set when cruise

control
is activated 9
. The display is showing a message of high priority and cannot
therefore show a change in speed.
X
Proceed as instructed by the message in the display.
X Deactivate cruise control White stripes appear on
the rear view camera's
monitor display or the
picture flickers. The rear view camera is exposed to very bright white light or
fluorescent light.
X
Check whether the rear view camera works at another location. The rear view camera is
functioning incorrectly
or not at all. R
The surrounding area is very dark.
R The outside temperature has changed rapidly or is very high.
R The camera lens is dirty or obstructed.
X Check the rear view camera and clean the camera lens if
necessary ( Y page 163).Auxiliary heating
G
Warning
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. In particular, work that is carried out incorrectly on the heater jeopardizes its
operating safety. This

could cause you to lose control of the vehicle and cause an accident. The
safety systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend that you use an authorized Sprinter Dealer for this purpose. In
particular, work relevant to safety or on safety-related systems must be carried out at a qualified
specialist workshop.
9 Only on vehicles with steering wheel buttons.216
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe key cannot be
turned in the ignition
lock. The vehicle voltage is too low.
X
Switch off all non-essential consumers, e.g. the seat heating,
interior lighting, and try to turn the key again.
If this does not work:
X Check and, if necessary, replace the starter battery.
or
X Jump-start the vehicle.
or
X Consult a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X
Remove the key and insert it again into the ignition lock. Turn
the steering wheel from side to side while doing so. Headlamps and turn signals
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe headlamps are
fogged up
on

the inside. Air humidity is very high.
X
Drive with the headlamps switched on.
The headlamps are clear after a short distance. The headlamps are
fogged up
on

the inside. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windshield wipers
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do. Troubleshooting
219
Practical advice
Z

down, e.g. with the aid of another person or
by tying the propeller shaft up.
X Always remove the propeller shafts leading
to the driven axles.
! Always use new bolts when installing the
propeller shafts.
With front axle damage
X Turn the key to position 1 in the ignition
lock.
X Raise the front axle. G
Warning
A propeller shaft could fall off as it is being
removed and injure

you. Secure the propeller
shaft before removal to prevent it from falling
down, e.g. with the aid of another person or
by tying the propeller shaft up.
! The ignition must be switched off if the
vehicle is being towed with the front or rear
axle raised. Otherwise, ESP ®
may intervene
and damage the brake system.
With rear axle damage
X Turn the key to position 1 in the ignition
lock.
X Raise the rear axle.
Malfunction in the electrical system
If the battery is defective, the automatic
transmission will be locked in position P. To
shift the automatic transmission to
position N, you must provide power to the
vehicle's electrical system in the same way
as jump-starting ( Y page 247).
Have the vehicle

transported on a transporter
or trailer.
Transporting the vehicle The towing
eye can be used to pull the vehicle
onto a special transporter or trailer for
transportation.
! Only lash the

vehicle down by the wheels
or rims, not by vehicle parts such as axle or steering components. There is otherwise a
risk of damage to the vehicle.
X Move the selector lever of the automatic
transmission to position N.250
Jump starting, tow-starting and towing away
Practical advice