engine MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

16Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California
Air Resources Board beginning with
the 2014 model year, marketed by
the vehicle distributor, and registered
in California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
for use in Medium Duty Vehicle
applications.
Your Warranty Rights and
Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to
explain the emission control system
warranty on your 2014 vehicle. In
California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington, new
motor vehicles, must be designed,
built, and equipped to meet the
State’s stringent anti-smog standards.
The vehicle warrantor must warrant
the emission control system on
your vehicle for the periods of time
listed below provided there has
been no abuse, neglect or improper
maintenance on your vehicle. Your emission control system may
include parts such as the fuel injection
system and engine electronic control
module. Also included may be hoses,
connectors and other emission-related
assemblies. Where a warrantable
condition exists, the vehicle warrantor
will repair your vehicle at no cost to
you including diagnosis, parts and
labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1.
If an emission-related part on
your vehicle is defective, the
part will be repaired or replaced
by the vehicle warrantor. This is
your SHORT-TERM EMISSION
CONTROL SYSTEM DEFECTS
WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition
exists on a long-term emission-
related part, the vehicle warrantor
will repair your vehicle at no cost
to you including diagnosis, parts
and labor. This is your LONG-
TERM EMISSION CONTROL
SYSTEM DEFECTS WARRANTY.
Service and Warranty

18Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, DE, MA, MD, ME, NJ,
OR, PA, RI, VT and WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Line
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Integrated Vent Valve and Fill Neck) VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Systems/Sensors
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator Lamp)
Service and Warranty

19
Emission Warranties Required By Law
California Emission Warranty (cont’d)

Coverage
LONG-TERM EMISSION-RELATED
PARTS (CA, CT, DE, MA, MD, ME, NJ,
OR, PA, RI, VT and WA):
Part Description Models
Sprinter (Engine 651)
Sprinter (Engine 642)
Charge Air Distribution LineP
DEF Control ModuleP
DEF Delivery Pump (with Pressure Sensor)PP
DEF Tank (with Temperature Sensor and Fluid Level Gauge)PP
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)PP
EGR CoolerPP
EGR ValvePP
Electric Intake Air Throttle (with Throttle Valve Step Motor)PP
Engine Control ModulePP
Exhaust ManifoldPP
Exhaust Pipe (Front)P
Fuel InjectorPP
Fuel Pump (Electric)PP
Fuel RailPP
Fuel Tank (with Integrated Vent Valve and Fill Neck)PP
High Pressure PumpPP
Instrument Cluster (Malfunction Indicator Lamp)PP
Intake Port ShutoffPP
NOX SensorP
Selective Catalytic Reduction CatalystPP
Transmission Control ModulePP
TurbochargerPP
Service and Warranty

20Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where
an authorized Sprinter Dealer is not
available, certain warranty related repairs
may be performed by any available
repair location or by any individual
using any replacement parts. A part
not being available within 30 days or a
repair not being complete within 30 days
constitutes an emergency. The vehicle
warrantor will reimburse the owner for
expenses (including diagnosis), not to
exceed the vehicle warrantor’s suggested
retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of
reimbursement for emergency repairs
not performed by an authorized Sprinter
Dealer. Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from
what the vehicle warrantor determines to
be abuse or neglect, including, but not
limited to: operation without adequate
coolants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems;
improper storage, starting, warm-up, run-
in or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for
failures caused by incorrect oil or fuel or
by water, dirt or other contaminants in
the fuel or oil. The vehicle warrantor is
not responsible for failures resulting from
improper repair or the use of parts which
are not Genuine Mercedes-Benz approved
parts.
The vehicle warrantor is not responsible
for the material and labor costs of
emission control parts and assemblies
replaced during scheduled manitenance
of the vehicle as specified in the
Maintenance Booklet.
THIS WARRANTY, TOGETHER WITH
THE EXPRESS LIMITED WARRANTIES
ARE THE SOLE AND EXCLUSIVE
WARRANTIES MADE BY THE VEHICLE
WARRANTOR. THERE ARE NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, OR
OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE.
Service and Warranty

22How to Get Warranty Service
How To Get Tow Service - U.S. or
Canada Only
A. What To Do:
If your vehicle requires towing due
to a defect covered under the New
Vehicle Limited Warranty or the Diesel
Engine Limited Warranty, dial toll-free
1-877-762-8267. Provide your name,
vehicle identification number, model year
and color of vehicle, telephone number
where you can be reached, disabled
location of vehicle, and a description of
the problem.
You will be given the name of the service
provider and an estimated time of
arrival. If you feel you are in an “unsafe
situation”, please let us know. With your
consent, we will contact local police or
safety authorities. B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour
Towing Assistance and you obtain
towing services on your own, you may
submit your original receipts from the
licensed towing or service facility, for
services rendered within 30 days of the
occurrence. Be sure to include your
vehicle identification number, odometer
mileage at the time of service and
current mailing address. We will process
the claim based on vehicle and service
eligibility. If eligible, we will reimburse you
for the reasonable amounts you actually
paid, based on the usual and customary
charges for that service in the area
where they were provided. The vehicle
distributor’s determination relating to
reimbursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to
get a warranty repair made by someone
other than an authorized Sprinter Dealer,
follow the reimbursement procedure on
(
e Page 21) (C).
Service and Warranty