MERCEDES-BENZ SPRINTER 2016 MY16 Operator’s Manual

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 26).
Key
Important safety notes
GWARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get
out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of park
position Por shift manual transmission into
neutral.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to the
SmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
Do not keep the key with remote control:
Rwith electronic devices, e.g. a mobile phone
or another key with remote control
Rwith metallic objects, e.g. coins or metal foil
Rin metallic objects, e.g. metal cases
This can affect the key's functionality.
Key functions of the remote control
General notes
The vehicle is equipped with either 2 or 4 remote
controls with a folding key, or 4 mechanical
keys. In this Operator's Manual, both the
mechanical keys and the keys with remote con-
trol are referred to as keys. The remote control
key has a range of up to 32 ft (10 m). Use the
remote control of the key only when in immedi-
ate proximity of the vehicle. This prevents theft.
Remote controls that are not included in the
scope of delivery for the vehicle must be pro-
grammed before use. Further information can
be obtained at any authorized Sprinter Dealer.
The key's remote control locks/unlocks the
driver's door and/or the following centrally if
the factory settings have not been changed:
Rthe driver's and the front-passenger door
Rthe sliding doors
Rthe rear doors
iIf the driver's or front-passenger door is not
closed, the corresponding door is not locked.
If a sliding door or a rear door is not closed
properly, none of the rear doors are locked.
If there is a key is in the ignition lock, the remote
control is inoperative. When locking or unlock-
ing the vehicle with the remote control, always
pay attention to the indicator lamp signaling.
Also check the locking knobs of the doors.
Key59
Opening and closing
Z

Unlocking/locking the vehicle with the
remote control
Remote control with an integrated folding key
:
5To unlock the sliding doors and the
rear door
;% To unlock the driver's door only or
unlock the vehicle centrally
=& To lock the vehicle centrally
?Key release button
ABattery check lamp
XTo unlock the driver's door: press the%
button.
The turn signals flash once. The theft deter-
rent locking system is deactivated.
XTo unlock the sliding doors and the rear
door: press the 5button.
The turn signals flash once.
XTo unlock centrally: unlock the driver's
door.
XPress the %button again within 2 sec-
onds.
The turn signals flash once.
iIf the surround lighting has been switched
on using the on-board computer
(
Ypage 172), it goes on when the vehicle is
unlocked.
If you do not open a Cargo Van or Passenger
Van within approximately 40 seconds of
unlocking:
Rthe vehicle is locked again.
Rthe theft deterrent locking system is armed
again.
XTo lock centrally: press the&button.
The indicator lamps flash three times when
the theft deterrent locking system has been
armed and all doors have been closed.
XCheck the locking knobs on all the doors.
The locking knobs must all be in the lowered
position.
Unlocking/locking the vehicle with the
mechanical key or the folding key
The anti-theft alarm system (ATA) is triggered if you unlock and open the driver's door or the rear
door with the mechanical key or the folding key.
The alarm can be disabled in the following two
ways:
XPress the %or& button on the remote
control.
Or
XInsert the key into the ignition lock.
Driver's door
Rear door
1
Locked
2Unlocked
60Key
Opening and closing

XTo unlock the driver's or rear door:press
the key release button on the remote control.
The key folds out.
XInsert the key fully into the door lock and turn it to position 2.
The door is unlocked.
XTo lock the vehicle: lock all doors except the
driver's door and, if necessary the rear door,
from inside. To do this, press down the door
locking buttons.
XPress the key release button on the remote
control.
The key folds out.
XInsert the key fully into the driver's door lock
and turn it to position 1.
The driver's door is locked.
Remote control battery
Important safety notes
GWARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatalinjury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention immediately.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separatelyand recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
The key batteries contain perchlorate material,
which may require special handling and regard for the environment. Check with your local gov-
ernment’s disposal guidelines. California resi-
dents, see
www.dtsc.ca.gov/
HazardousWaste/Perchlorate/index.cfm .
We recommend that you have batteries
changed at a qualified specialist workshop.
Checking the batteries
XPress the %or& button for longer than
two seconds.
If battery indicator lamp (
Ypage 59 )lights up
briefly, the batteries in the remote control still
have sufficient charge. Otherwise, change the
batteries immediately.
iIf the remote control is checked within the
signal reception range of the vehicle, pressing
the & or% button:
Rlock or
Runlock the vehicle
Changing batteries
You need a CR 2025 2 3 V cell battery, which can
be obtained from any qualified specialist work-
shop.
When changing the batteries, do not press any
of the buttons on the remote control.
XPress release button ;.
The key folds out.
XRemove battery compartment cover :in the
direction of the arrow.
Key61
Opening and closing
Z

XRemove thebatterie sfrom th ebattery tray.
XInser tth ene wbatterie sint oth ebattery tray
wit hth epositive pole facing upwards. Use a
lint-free cloth to do so.
XAlign battery compartmen tcover :and push
it on until it audibly engages.
XChec kth efunction of all th eremot econtrol
buttons on th evehicle.
62Key
Opening and closing

Problems with the key/remote control
ProblemPossible causes/consequences andMSolutions
It is no longer possible to
lock the vehicle using
the remote control.
The turn signals do not
flash when the vehicle is
locked.The doors are not closed properly.
XClose the doors properly and lock the vehicle again.
The central locking system has malfunctioned.
XLock the vehicle using the folding key (Ypage 59).
XHave the central locking system checked as soon as possible at a
qualified specialist workshop.
It is no longer possible to
lock or unlock the vehi-
cle using the remote
control.The key battery is weak or discharged.
XPoint the remote control at the driver's door handle from very close
range and press the %or& button.
If this does not work:
XReplace the key battery (Ypage 61).
or
XLock the vehicle using the folding key (Ypage 59).
The remote control is faulty.
XLock the vehicle using the folding key (Ypage 59).
XHave the key checked at a qualified specialist workshop.
The key cannot be
turned in the ignition
lock.The steering lock has jammed mechanically.
XRemove the key and insert it again into the ignition lock. Turn the
steering wheel from side to side while doing so.
The engine cannot be
started using the key.The on-board voltage is too low.
XSwitch off all non-essential consumers, such as interior lighting, and
try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 232).
or
XJump-start the vehicle (Ypage 242).
or
XConsult a qualified specialist workshop.
You have lost a key.XHave the key deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the mechanical locks replaced.
Key63
Opening and closing
Z

Central locking
Important safety notes
GWARNING
Activate the child-proof door locks if children are traveling in the vehicle. The children could
otherwise open the doors while the vehicle is
in motion, injuring themselves and others.
GWARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. Children could otherwise
injure themselves on parts of the vehicle.
They could be severely or even fatally injured by prolonged exposure to intense heat or
cold.
If children open a door, they could:
Rinjure other people
Rget out of the vehicle and thereby injure
themselves or be injured by a passing vehi-
cle
Rseverely injure themselves by falling down,
in particular due to the vehicle height
Always take the key with you when leaving the
vehicle, even if you are only leaving for a short time.
You can open a locked front door from the inside at any time. You can open a locked sliding door
or rear door from the inside if it has been previ-
ously unlocked from inside.
Locking and unlocking manually
Central lockin gbuttons
Use the central locking buttons to centrally
lock/unlock either the entire vehicle or just the
sliding doors and rear doors from the inside.
XTo lock/unlock the entire vehicle: press
the upper Ãcentral locking button when
the doors are closed.
When the entire vehicle is locked, the indica-
tor lamp in the Ãcentral locking button
lights up.
iIf the key has been removed or is in position
0 in the ignition lock, the indicator lamp in the
à central locking button remains lit for
5 seconds.
XTo lock/unlock the sliding doors and rear
doors: press the lower section of the Ä
central locking button when the doors are
closed.
When the sliding doors and rear doors are
locked, the indicator lamp in the upper Ã
central locking button lights up.
Automatic locking
General notes
The vehicle locks automatically as standard
once a speed of 9 mph (15 km/h) has been
reached. Depending on the vehicle's equip-
ment, the doors may be locked automatically
once the ignition is switched on. Information on
the functions of the automatic locking mecha-
nism of your vehicle can be obtained from any
authorized Sprinter Dealer.
If the automatic locking when driving function is
activated, there is a risk of being locked out
when the vehicle is pushed or towed.
64Central locking
Opening and closing

For this reason, deactivate the automatic lock-
ing when driving function:
Rbefore pushing the vehicle
Rbefore towing the vehicle
If activated, automatic locking is deactivated
when the vehicle is unlocked or locked using the
central locking button.
Automatic locking is reactivated after the igni-
tion is switched off or a door is opened with the
vehicle stationary.
Activating automatic locking when driv-
ing
XTurn the key to position 1or 2in the ignition
lock when the doors are closed.
XFor the entire vehicle: press the upperÃ
central locking button until the indicator lamp
in the button flashes four times.
XFor the sliding doors and rear doors only:
press the Älower central locking button
until the indicator lamp in the Ãupper
button flashes four times.
Deactivating automatic locking when
driving
XTurn the key to position 1or 2in the ignition
lock when the doors are closed.
XFor the entire vehicle: press theÃupper
central locking button until the indicator lamp in the button flashes twice.
XFor the sliding doors and rear doors only:
press the Älower central locking button
until the indicator lamp in the Ãupper
button flashes twice.
Driver's door and front-passenger
door
!
Only open the doors when road and traffic
conditions permit. Make sure that there is
sufficient clearance when opening the doors.
Otherwise, you could damage your vehicle or
other vehicles.
You can open the driver's or front-passenger
door from the inside at any time, even if it is
locked.
XPull door handle :.
Locking knob ;pops up.
The door opens.
Sliding door
Important safety notes
GWARNING
If the open sliding door is not engaged, it could
move on its own if the vehicle is on a slope.
This could trap you or other persons. There is a risk of injury.
Always make sure that the open sliding door is
engaged.
!Only open the doors when road and traffic
conditions permit. Make sure that there is
sufficient clearance when opening the doors.
Otherwise, you could damage your vehicle or other vehicles.
The sliding door of your vehicle can be equipped
with an electrical access step. Observe the
notes on the electrical step when opening and
closing the sliding door (
Ypage 66).
Sliding door65
Opening and closing
Z

Opening/closing from the outside
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
iYou can also lock the sliding door in place
around halfway when opening and closing.
The door does not have to be opened fully
when getting into or out of the vehicle. The
intermediate detent does not fully engage the
sliding door.
XTo open: pull door handle :.
The sliding door opens.
XPush back the sliding door using door han-
dle :until it engages.
XCheck the sliding door detent.
XTo close: slide the sliding door firmly for-
wards by handle :until it closes.
Opening/closing from the inside
Interior door handle on the sliding door
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
iYou can also lock the sliding door in place
around halfway when opening and closing. The door does not have to be opened fully
when getting into or out of the vehicle. The
intermediate detent does not fully engage the
sliding door.
XTo unlock:
pull locking knob =upwards.
Only this sliding door unlocks. The other
doors remain locked.
XTo open: press button :.
XSlide the sliding door by handle ;back to the
stop.
XCheck the sliding door detent.
The sliding door must be engaged.
XTo close: slide the sliding door firmly for-
wards by door handle ;until it engages.
XTo lock: press locking knob =down.
Only the sliding door is locked. All other doors that were previously unlocked remain
unlocked.
Electrical closing assist
If your vehicle is equipped with electrical closing
assist, you will require less force to close the
sliding door.
Electrical step
Important safety notes
!
Always observe the ground clearance of the
vehicle and avoid obstacles. On vehicles with a step, ground clearance is further restricted.
Obstacles can damage the vehicle.
If you must drive over obstacles, drive espe-
cially slowly and carefully. If necessary, have
another person direct you.
If you do not use the grab handle and the step,
you could injure yourself when getting in and out
of the vehicle.
In order to reduce risks:
Rdraw the passengers' attention to the electri-
cal step. Wait until the electrical step is fully
extended.
Rdo not jump out of the vehicle.
Ronly use the grab handle and step. Only they
are designed for such a load.
Rkeep grab handles, access steps and entry
sills free from dirt, e.g. mud, clay, snow and
ice.
66Electrical step
Opening and closing

Operation and obstacle detection
Electrical step
The sliding door of your vehicle can be equipped
with an electrical step.
XWhen getting in and out of the vehicle, use thegrab handles and electrical step :.
Electrical step :automatically extends when
the sliding door is opened and retracts when it is
closed.
Electrical step :is equipped with an obstruc-
tion detection device on the front side. If the
step comes into contact with an obstacle while
it is extending, it stops.
After you have removed the obstacle, you must
first close the sliding door and open it once
again so that the step can extend completely.
iIf the electrical step obstructs loading, you
can prevent the step from extending when
opening the sliding door via obstacle detec-
tion. The electrical step can then remain
retracted and a forklift or other lifting equip-
ment can be moved nearer to the cargo com-
partment.
Vehicles without steering-wheel buttons: if
the 1 indicator lamp in the instrument clus-
ter lights up and a warning tone sounds, elec-
trical step :is malfunctioning (
Ypage 203).
Vehicles with steering wheel buttons: if the
Electrical
Stepmessage is shown in the dis-
play and a warning tone sounds, electrical
step :is malfunctioning (
Ypage 192).
If electrical step :is malfunctioning, the step
may only partially extend/retract or may not
extend/retract at all. If a malfunction does
occur, you will have to retract and lock electrical
step :manually before continuing the journey
(
Ypage 67). Before passengers get out of the vehicle, let
them know that electrical step
:might not be
extended.
Emergency release
!
Driving with the step extended may result in
it being damaged.
If the electrical step does not retract auto-
matically, you will have to push it in and lock it
into place manually before continuing your
journey.
XPull R-clips ;on both rods :on the under-
side of the step out of their respective pins.
XRemove washers =and detach both rods :.
XFold rods:into the housing in the step.
XPush the step into its housing.
Electrical step67
Opening and closing
Z

iWhen securing the step for the first time,
you must pierce a film with the R-clips.
XInsert R-clips ;into the step as far as they
will go through the holes on both sides of the
housing.
The step is secured in its housing.
Rear doors
Important safety notes
GWARNING
If you open a rear door, you could:
Rendanger other people or road users
Rbe caught by oncoming traffic
This is particularly the case if you open the
rear door more than 90°. There is a risk of an
accident and injury.
Only open the rear doors when traffic condi-
tions permit. Always make sure that the rear
doors are properly locked.
GWARNING
If you open the rear doors to 90° (detent posi-
tion), the rear lamps are no longer visible.
The vehicle is no longer sufficiently visible
from the rear and will only be recognized as an
obstacle at a late stage by other road users.
This could lead to an accident.
Therefore, in such a situation, ensure that the vehicle is visible from the rear according to
the respective national regulations, e.g. with a
warning triangle.
!Make sure that there is sufficient clearance
when opening the rear doors. You could oth-
erwise damage the vehicle and objects in
close range of the rear doors.
You can lock the rear doors at an angle of 90°,
180° and 270°. Always make sure that the open
rear door is correctly engaged in the detent.
Opening/closing from the outside
Opening the right-hand rear door
XPull handle :.
XSwing the rear door to the side until it
engages.
Opening the left-hand rear door
XMake sure that the right-hand rear door is
open and engaged.
XPull release handle :in the direction of the
arrow.
XSwing the rear door to the side until it
engages.
68Rear doors
Opening and closing