service MERCEDES-BENZ SPRINTER 2020 MY20 with 7” screen

Electroni
cleve lcontrol starts automaticall yifthe
ignition is switched on. Operation is only possible
af te rt he parking brak ehas been applied.
Elect ronic le velc ontrol per form sas elf-chec kreg‐
ularly when it is activated and while in use. Indi‐
cator lamp 7onther emo tecontrol lights up for
about one second when yous wit ch on thei gni‐
tion.
Ther eisam alfunction if indicator lamp 7
beha vesint hefollowing ways:
R The indicator lam pdoes no tlight up when you
switc hont he ignition.
or
R The indicator lam pthen lights up again or
fl ashes.
In addition ,awarning tone is emitted from the
re mo tecontrol fora pproxima tely 30 seconds.
Th ef ault that has been de tected can be shown
using thei ndicator lamps (signaling of fault
codes). #
Park thev ehicle, leaving thei gnition switched
on. #
Appl ythe parking brake. #
Toraise or lo werthe vehicl elevel: press
and hold button 4or5 until thev ehicle
le ve lreaches ther equired height.
The indicator lam pinbutton 4or5 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4or5 lights up. #
Tolowe rautomatical ly:brie flyp ress but ton
5 .
Electroni cleve lcontrol automaticall ylow ers
th ev ehicle tothen extlow er position:
R From theh ighes tposition todriving le vel
R From driving le veltot he lo west position
The indicator lam pinbutton 5flashes as
lon gast hevehicle le velisb eing changed. When
thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 5lights up.
% By pressing button
4during them ovement,
th eo riginal position will be reset. #
Toraise automaticall y:briefly press button
4.
Elect ronic le velc ontrol automaticall yraises
th ev ehicle tothen exth igher position:
R From thel owest position todriving le vel
R From driving le veltot he highes tposition
The indicator lam pinbutton 4flashes as
lon gast hevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4lights up.
% By pressing button
5during them ovement,
th eo riginal position will be reset. #
Toraise or lo werautomatical lyto driving
le ve l(center position): press and hold but‐
ton 6.
Electroni cleve lcontrol automaticall yraises or
lo we rsthev ehicle todriving le vel. #
Tosave thes etvehicl eleve l:se tthe
re qu ired vehicle le vel. #
Press and hold button 1or2 until youh ear
at one.
The vehicle le vels et has been sa vedonc orre‐
sponding button 1or2. #
Tocall up thes ave dvehicle le vel:briefly
press button 1or2.
Electronic le velc ontrol automaticall yraises or
lo we rsthev ehicle tothes ave ddriving le vel.
The indicator lam pinbutton 1or2 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 1or2 lights up.
% Service mode ma
yonlybea ctivated or deac‐
tivated at aqualified specialis tworks hop by
trained pe rsonnel. In service mode, thea ir
suspension sy stem is deactivated form ainte‐
nance or fault de tection. #
Toactivat eservic emode: press button 3.
Service mode is activ eand thei ndicator lamp
in button 3lights up continuousl y. #
Todeactivat eservic emode: press button
3.
Service mode is deactivated and thei ndicator
lam pinb utton 3goes out. 13 0
Driving and pa rking

Callin
gupt he DEF le velg auge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF le vela nd theD EFrang ea ppea r. Instrument Displa
ywithc olo rdisplay
1 DEF le vel Instrument Displa
ywithb lack and whit edis‐
play
1 DEFlevel
Re filling DEF
* NO
TEEngine damag eduetoDEF being
in thef uel #
DEFm ustn otbe used tofill th ef uel
ta nk. #
Only us eDEFtofill th eD EFtank. #
Do no toverfill theD EFtank. *
NO
TEContamination of thev ehicle inte‐
ri or due toDEF leakage #
Aftera dding, careful lyclos ethe DEF
re fill con tainer. #
Avoid car rying DE Frefill container sper‐
manentl yinthevehicle. Re
quirements:
R The ignition is switched off.
The following messages that appear in succes‐
sion in them ultifunction displa yindicat ethat you
need torefill th eD EFtank:
R Refil lAdditive See Operator's Manual
The DEF tankhasfallen belo wthe firs tw arn‐
ing thre shold.
R Refill Additive Starts until Emerg. Op.: XXX
See Operator's Manual
The DEF supply has fallen belo wthe reser ve
mar k.
Af tert he messag eappear sfor thef irst time,
th er emaining DEF suppl ywill las tfor appr ox‐
ima tely 1,200 mi (1,900 km) and youc an
st ar tt he engine afurther 16 times. The num‐
be rofr emaining engine starts XX(16to1)is
shown in them essag eevery time thee ngine
is star ted.
R Refill Additiv eEmergenc yOp.: XXX mph See
Operator's Manual
Yo uc an only driv ethe vehicle at amaximum
speed of 5mph (8 km/h).
Re fill qu antity:
Wi th ap romp tint he displa ya tlea st 2l
Wi thout apromp tint he displa yatlea st 8l Yo
uc an also ha vetheD EFleve ld ispla yed
( / pag e137).
Opening theD EFfiller cap on filler caps that
ar en otloc kable #
Open theh ood. Driving and parking
137

#
In particula r,do no tparkond rygrass‐
land or har vested grain fields. &
WARNING Risk of accident and inju ry
due tochildren lef tunat tende dint he
ve hicle
If ch ildren ar eleftu nat tende dint hevehicle,
th ey could:
R Ope ndoors,t hereb yendangering other
persons or road users.
R Getout and be stru ck byoncomin gtraf‐
fi c.
R Ope rate ve hicle equipment and become
trapped, fore xamp le.
In addition ,the children could also se tthe
ve hicle in motion, fore xamp leby:
R Releasing thep arking brake.
R Changing thet ransmission position.
R Startin gthe vehicle. #
Neverlea ve children unat tende dint he
ve hicle. #
When leaving thev ehicle, alw ayst ake
th ek eywit hyou and loc kthe vehicle. #
Keep thev ehicle keyo ut of reac hof
ch ildren. *
NO
TEDama getothev ehicle or thed rive‐
train due torolling away #
Alwaysp arky our vehicle safely and
according tolegal requirements. #
Alwaysp roper lysecur ethe vehicle
agains trolling away. &
WARNING Risk of accident and inju ryif
parkin gbrake is no tapplied
If yo up arkt he vehicle wit hthe transmission
in par kposition 005Dand thep arking brak eis
no te ngaged, thev ehicle ma yroll away.
Engaging pa rkposition 005Dis no tafully ade‐
qu ater eplacement fort he parking brake.
Ther eisar isk of accident and injur y.#
Secu rethev ehicle agains trolling away
as desc ribed belo w. Obser
vethef ollowing points toensur ethat the
ve hicle is properly secured agains trolling away
unin tentionally: #
alwa ys appl ythe parking brake. #
Vehicles with automatic transmission:
engag etransmission position 005D. #
On uphill or downhill inclines: turnthe
front wheels towa rdst he curb. #
On uphill or downhill inclines: securethe
re ar axle wit hachockorano bject without
shar pedges.
% Yo
uc an operat ethe side windo wsforf ive
minutes af tery ou ha veswitched of fthe vehi‐
cle. Manual parking brake
Applying/releasing
theh andbrak elever &
WARNING Risk of skidding or an acci‐
dent bybraking wit hthe parking brake
If yo uh ave tobrak eyour vehicle wit hthe
parking brake, theb raking dis tance is consid‐
erab lylonger and thew heels ma yloc k. There
is an increased risk of skidding and/or acci‐
dent. #
Only brak ethe vehicle wit hthe parking
brak eift he service brak ehasfailed. #
Inthis case, do no tappl ythe parking
brak ewitht oo muc hforce. #
Ifth ew heels loc k,immediately release
th ep arking brak easmuchasr equired
fo rt he wheels totur na gain. &
WARNING Risk offire and an acciden tif
th ep arking brak eisnotreleased
If th ep arking brak eisnotfull yreleased when
driving, thef ollowing situations can occur:
R The parking brak ecan overheat and cause
af ire
R The parking brak ecan lose its holding
function #
Comple tely release thep arking brake
befor edriving off. The brak
elights do no tlight up when youb rake
th ev ehicle wit hthe parking brake. Driving and parking
141

#
Method 2: interrupt thep owe rsupply byacti‐
va ting standb ymode (/ page145). #
Method 3: disconnect all batteries. In this
case, please con tact aq ualified specialist
wo rkshop.
% Charg
ethe star terb atter yevery 6m onths,
eve nifith asbeen disconnected or in
st andb ymode.
The charge leve loft hestar terb atter ymustbe
ch eckede very four we eksifnom easures are
ta ke ntom aintain theb atter ycharge. #
Voltag eoft hestar terb atter ybelow
12 .2 V: charge thes tarter batter ytopreve nt
deep discha rged amage.
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. St
andb ymode Ac
tivating/deactivatin gstandb ymode
Re quirements:
R The engin eisswitched off.
When youa ctivat estandb ymode ,the energy loss
is minimized if thev ehicle is par kedf or an exten‐
de dp eriod.
St andb ymode has thef ollowing characteristics:
R The star terb atter yisp rotected.
R The maximum non-operational time is shown
inthem edia displa y.
R The connection toonline services is inter rup‐
te d.
R The ATA (anti-thef talarms ystem) is no tavail‐
able.
R The interior motio nsensor and tow- aw ay
alar mfunction sarenota vailable.
If th ef ollowing condition saremet, standb ymode
can be activated or deactivated usin gthe multi‐
media sy stem:
R The engine is switched off.
R The ignition is switched on.
If th ed ispla yedn on-operational time of thev ehi‐
cle is exceeded, ther ec ould be aloss of comfort
and thes tarter batter ycan no longer be guara n‐
te ed toreliably star tt he engine. The
star terb atter ymustfirst be charge dint he
fo llowing situations:
R The non-operational tim eofthevehicle is to
be extended.
R The messa gethat theb atter ycharg eisn ot
suf ficient fors tandb ymode appear sinthe
media displa y.
% St
andb ymode is automaticall ydeactivated
when thei gnition is switched on.
On-boar dcomputer:
4 Settings 5
Vehicle
5 Ruhezustand (Stan dby) #
Toactivate/deactivate: selectYesorNo.
% If
th eo ptions ar egraye do ut, then theb attery
ch arge is no tsufficient fors tandb ymode. Driving and driving saf
etys ystems Note
on driving sy stems and your responsibil‐
ity Yo
ur vehicle is equipped wit hdriving sy stems
whic hassis tyou in driving, parking and maneu‐
ve ring thev ehicle. The driving sy stems ar eaids
and do no trelie veyouofy ourresponsibility.
Alw aysp ayattention tothet raffic and inter vene
if necessa ry.Bea wareofthel imitations rega rd‐
ing thes afeu se of these sy stems. Information about sensors
Cer
tain driving and driving saf etys ystems use
sensors 1tomonitor thea reainf ront of, behind
or next tothev ehicle (depending on thev ehicle's
equipment). Driving and parking
14 5

The on-boar
dcomputer is operated via left-hand
To uc hC ontrol 2and bac kbutton on thel eft 1. The on-boar
dcomputer is operated using thef ol‐
lowing buttons:
R Backbutton on thel eft 1
R Left-hand Touc hC ontrol 2
R Main men ubutton on thel eft 3
The following menus ar eavailable depending on
th ee quipment:
R Service
R Assistance
R Trip
R Radio
R Media
R Phone
R Settings #
Tocall up them ainm enu: press bac kbut‐
to nont he left 1repeatedly ,orpress and
hold it.
% Ve
hicles without Activ eD ista nce Assist
DISTRO NIC:youc an call up them ain menu
of theo n-boar dcomputer wit hthe 00E2 but‐
to n. #
Tobrows ethrough them enu bar: swipeto
th el eftorr ight on left-han dTouc hControl
2. #
Tocall up amenuorc onfirmas election:
press left-han dTouc hControl 2. #
Tobrows ethrough displa ysor lists in the
menu: swipe upwards or down wardsonl eft-
hand Touc hC ontrol 2. #
Tocall up asubmenu or confir maselec‐
tion: press left-han dTouc hControl 2. #
Toexitas ubmenu: press backbutton on the
left 1.
If yo ua reinas ubmenu and press and hold back
button on thel eft 1,t he main menu will appear. Overvie
wofthe displa yson them ultifunc‐
tion display In
stru ment Displa ywithc olor display
1 Outsid etemperature
2 Transmission position
3 Time
4 Displa ysection 176
Instrument Displa yand on-boar dcomputer

Instrument Displa
ywithb lack and whit edis‐
play
1 Outside temp erature
2 Displa ysection
3 Time
4 Transmission position
Fu rther displa yson them ultifunction display:
0097 Gearshif
trecommendation
é Parking Assis tPARKTRONIC switched
off
00B2 Cruise control (/
page 151)
ç ActiveD ista nce Assi stDISTRONIC
(/ page 152)
z DSR (/page126)
00D9 HOLD function (/
page155)
00CE Ad
aptiv eHighbeam Assist
(/ page86)
Û ATTENTION ASSIS Tswitched off
003E Ad
oor is no tfully closed.
00C5 Re
ar wind owwiper swit ched on
(/ page95)
002E LO
WR ANGE activ e(/pag e126)
SOS
NOT
READY Emergency call sy
stem no tactive
h ActiveL aneK eeping Assis tswitched
of f(/pag e166)
00D4 Ac
tiveB rake Assi stswitched off
(/ page149)
e Blind SpotAssistswitched off
(/ page163) Setting
thei nstrument lighting #
Turn brightness control knob 1upwards or
down wards.
The lighting on theI nstrument Displa yand
th ec ont role lements in thev ehicle interior is
set.
% In
vehicles without brightness contro lknob
1 ,the instrument lighting can be se tviathe
on-boar dcomputer (/ page181). Menu
sand submenus Calling up function
sonthe servic emenu On-boar
dcomputer:
4 Service #
Selec tand con firm ther equired function.
The following function sareavailable on the
service menu:
R Announcements:m essagememory
(/ page291 )
R DEF:d isplaythe DEF fill le vel(/pag e137)
R Tires :
- Che ck th etirep ressur ewitht he tir epres‐
sur em onitor (/ page252)
- Restar tt he tir epressur emonitor
(/ page252)
R ASSYST PLUS:c all upthes ervice due date
(/ page214 )
R Engine Oil Level :measur ethe engine oil le vel Instrument Displa
yand on-boar dcomputer 17 7

Information abou
tMercedes PR O(Mercedes
me)
Mercedes-Ben zVans vehicles suppor tthe follow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When youl og in wit hauser accoun ttothe
Mercedes PR OportalorM ercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Yo uc an checkt he availabilit yofMercedes me in
yo ur countr yatthefollowing page: http://
www.me rcedes.me
Fo rm orei nformation on Mercedes PR Oor
Mercedes me contact an authorized Mercedes-
Benz Center or visit theM ercedes PR OPortalor
Mercedes me Portal. Information abou
tMercedes PR Oconnect
(Mercedes me connect)
Among stothers, Mercedes PR Oconnect or
Mercedes me connect pr ovide thef ollowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection) as a
supplement tothee mer gency cal lsyst em
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page183).
Yo uc an also selec tamenue ntry inthem ulti‐
media sy stem (/ page182).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 183).
The Mercedes-Benz Cust omer Center andthe
Mercedes-Benze mergency cal lcenter are availa‐
ble fory ou around thec lockfor theu se of the
services.
Please no tethat Mercedes PR Oconnect, or
Mercedes me connect, is aMercedes-Benz service. In emer
gencies, al ways cal lthe national
emergency servic esfirs tu sing thes tandard
national emer gency service phone numbers. In
emergencies, youc an also use theE mer gency
Call Sy stem (/ page228). Obser vethel egal
requ irements fort he countr yinwhichyou are
st ay ing.
The following condition smustbem etto use
Mercedes PR Oconnec torMercedes me connect
services in thev ehicle:
R Youh avea ccess toaG SM network
R The contract partner' sGSM networ kcove r‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Calling
theM ercedes-Benz Cus tomer Center
using the multimedi asystem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Then, youc an selec taservic eand be connec ted
to as pecialis tatthe Mercedes-Benz Cus tomer
Center.
Yo uc an find information on thef ollowing topics:
R Activation of Mercedes PR Oconnect or
Mercede smeconnect
R Ope rating thev ehicle
R Neares tauthorized Mercedes-BenzC enter
R Other products and services from Mercedes-
Benz 18 2
Mercedes PRO

Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theb reakd owna ssistance
call via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theb reakdown assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified tech nician car ries out repair son
sit ea nd/or thev ehicle will be towe dtot he
neares tauthorize dMercedes-Ben zCenter
Thes eservices ma yrequir epayment.
Dat aist ransmit tedd uring thec onnection tothe
Mercedes-BenzC ustomer Center (/ page183). Giving permission
ford atat rans fer
Re quirements:
R Ther eisana ctivebreakdown assis tance call
(/ page 183).
The Do yo uconsent to the transfe rofyourv ehi-
cle data and the vehicle's positio ntothe
Mercedes-Benz Customer Center in order to
improv ethe processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer redd ata during aservic ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
The dat atransfer redw hen calling depends on the
services activated and thet ype of call made.
R General information about thev ehicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following dat aistransmitted if thed atap ro‐
te ction queryh as been confirmed in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Vehicle identification number
R Reason fort he initiation of thec all
R Languag esetinthem ultimedia sy stem
R Confirmation of thed atap rotection prom pt
If ac all is made foras ervice appointment via the
service reminder ,the following dat amaybe
transmitte d:
R Current milea geand main tenance da ta
Tr ans ferisp ossible assuming ther equired
dat atransfer tech nology is suppor tedbyt he Mercedes PRO
18 3

mobil
eservice operator and theq uality of the
mobil econnection is suf ficient.
If accident and breakdown assis tance is called
via thev oice control sy stem, and thed atap rotec‐
tion queryh as been confirmed, thef ollowing data
can also be called up from thev ehicle bythe
Mercedes-BenzC ustomer Center:
R Current vehicle location
The following dat aistransmit tedift he dat apro‐
te ction queryh as been declined in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Reason fort he initiation of thec all
R Rejection of thed atap rotection prom pt 184
Mercedes PRO

If
th eP BAPB luetooth ®
profile is no tsuppor ted,
th ee ffects ar easfollows:
R The multimedia sy stem generates acalllist
independentl yassoon as calls ar emade in
th ev ehicle.
R The call lis tisnotsynchronized wit hthe call
lists in them obile phone.
Making acall from thec all list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select an entry.
The call is made.
Calling up additional options in thec all list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Forp reviousl ystore dc ontacts: select 0048in
th el ine of an entry.
The sear chresults ar edispla yed. Apple CarPlay
® Overvie
wofApple CarPlay ® &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating them ultimedia sy stem.
iPhone ®
functions can be used via them ultime‐
dia sy stem using Apple CarPlay ®
.T he ya reoper‐
ated using thet ouchscreen, Touc hC ontrol or the
Siri ®
vo ice-operated control sy stem. Youc an acti‐
va te thev oice-operated control sy stem bypress‐ ing and holding
the£ button on them ultifunc‐
tion steering wheel.
Onl yone mobile phone at atime can be connec‐
te dv ia Apple CarPlay ®
to them ultimedia sy stem.
The availabilit yofApple CarPlay ®
ma yvary
according tothec ount ry.
The service pr ovider is responsible fort his appli‐
cation and thes ervices and content connected to
it.
Apple CarPlay ®
is ar egis tere dt rademar kof
Apple Inc.
Information on Apple CarPlay ®
When Apple CarPlay ®
is being used, thei Pod ®
media source is no tavailable fort he respective
iPhone ®
.
Connecting an iPhone ®
via Apple CarPlay ®
(with cable)
Requ irements:
R The multimedia sy stem is equipped wit hthe
function.
R The cur rent version of your device's operating
sy stem is being used (see them anufacturer's
operating instructions).
R The full rang eoff unctions forA pple CarPlay ®
is only available wit hanInterne tconnection. #
Connect thei Phone ®
to the ç USB port
on them ultimedia sy stem using asuitable
cable (/ page203). #
If no other device is connected wit hthe sys‐
te mv ia Blue tooth®
:c onfir mthe dat aprotec‐
tion pr ovisions. #
If ano ther device is connected via Blue tooth®
or Apple CarPlay ®
(wireless) wit hthe sy stem:
ta pont heTap here to start Apple CarPlay
for: message.
or #
Select thei Phone ®
in the í device list
under thea pplication.
The pr evious connection via Blue tooth®
or
Apple CarPlay ®
(wireless) is disconnected.
The device newl yconnected via cable is
active.
Ac cepting/rejecting thed atap rotection pro‐
visions
Am essag ewitht he dat aprotection pr ovisions
appears. #
Select Accept &Start. 19 8
MBUX multimedia sy stem