lock MERCEDES-BENZ SPRINTER 2020 MY20 with 7” screen

#
Turn DEF filler cap 1coun ter-clockwise and
re mo veit.
Opening theD EFfiller cap on loc kable filler
caps #
Open theh ood. #
Take tool 4 foru nlocking DEF filler cap 1
from thev ehicle tool kit. #
Pull co ver3on DEF filler cap 1up, turn
90° and release. #
Inser ttool 4in holes 2of DEF filler cap
1. #
Turn DEF filler cap 1coun ter-clockwise and
re mo veit. Preparing
theD EFrefill canis ter Va
riant 1 Va
riant 2 #
Unscr ewthec ap on DEFr efill canister1. #
Screw disposable hose 2ontothe opening
of DEF refill canis ter1 until hand-tight. 13 8
Driving and pa rking

Re
filling DEF Va
riant 1 Va
riant 2 #
Screwd isposable hose 2ontothe filler neck
of thev ehicle until hand-tight. #
Liftupa nd tip DEF refill canis ter1.
The filling proces sstops when theD EFtank is
comple tely full.
DEF refill canis ter1 can be remo vedw hen it
has been onl ypartiall yemp tied. #
Unscr ewdisposable hose 2and close DEF
and refill canis ter1 inreve rseo rder. #
Switc hont he ignition foratl east 60 seconds. #
Startt he vehicle.
% Av
oid storing DEF container spermanent lyin
th ev ehicle.
DEF refill bottle
Onl yscrew theD EF ref ill bottle hand-tigh tonto
th ef iller openin ginthe engine compartment. It
ma yotherwise be damaged. DEF
refill bottles 1can be obtained at man ygas
st ations or at aqualified specialis tworks hop.
Re fill bottles without athreadedc ap offerno
ove rfill pr otection .DEF mayleak out as aresult
of ove rfilling. Mercedes-Benz of fers special refill
bottles wit hathreadedc ap.Youc an obtain this
from an authorized Mercedes-Benz Center. #
Unscr ewthep rotectiv ecap from DEFr efill
bottle 1. #
Place DEFr efill bottle1as shown on filler
opening 2and scr ewit on clockwise until
hand-tight. #
Press DE Frefill bottle 1towa rdsf iller open‐
ing 2.
The DE Ftank is filled. This could takeupto
one minute.
% When
theD EFrefill bottle is no longer
pressed down, filling stops. The bottle can be
re mo vedw hen it has been onl ypartially emp‐
tied. #
LetgoofD EFrefill bottle 1. Driving and parking
13 9

#
Turn DEF refill bottle 1coun ter-clockwise
and remo veit. #
Screwt he pr otectiv ecap ont oDEFrefill bot‐
tle 1 again.
Fi lling procedur ewitht he pum pnozzle of an
DEF filling pump #
Inser tthe pum pnozzle int othe filler nec kand
add DE F.When doing so, do no toverfill the
DEF tank .You can also use an DEF filling
pum pfor truc ks.
Closing theD EFfiller cap on filler caps that
ar en otloc kable #
Afterf illing theD EFtank ,p lace DEF filler cap
1 onthef iller nec kand tigh tenitc lock wise. #
Turn theD EFfiller cap until thel ette ring is
legible and horizontal.
The filler nec kisonlyl oc kedc orrectly when
th is is thec ase. #
Close theh ood. Closing
theD EFfiller cap on loc kable filler
caps #
Afterf illing theD EFtank ,p lace DEF filler cap
1 onthef iller nec kand tigh tenitc lock wise. #
Remo vetool 4 from DEF filler cap 1and
st or eitint hevehicle tool kit. #
Pull co ver3on DEF filler cap 1upover
holes 2of DEF filler cap 1,turna nd
re lease. #
Turn DEF filler cap 1.
If DE Ffiller cap 1turns freel y,theD EFtank
is closed. Park
ing Pa
rking thev ehicle &
WARNING Risk offire caused byhot
ex haus tsystemp arts
Flammable material suc hasleaves, grass or
twigs ma yignit eift heyc ome int ocontact
wi th hotp arts of thee xhau stsystem or
ex haus tgas flow. #
Park thev ehicle so that no flammable
material can com eintoc ontact wi thhot
ve hicle components. 14 0
Driving and pa rking

Depending on
thev ehicle's equipment, ther adar
sensor sareintegrated behind theb umpers
and/or behind ther adiator grill. Keep these parts
free of dirt, ice and slush (/ page224). The sen‐
sor sm ustn otbe co vered, fore xamp leby bicycle
ra ck s, overhanging loads or sticke rs.A fter ac olli‐
sion, ha vethef unction of ther adar sensors
ch eckedataq ualified specialis tworks hop as
damag e(both visible or non-visible) ma yhave
occur redtot he bumper or radiator trim. Fu
nction of driving sy stems and driving
saf etys ystems In
this section, youw illfind information abou tthe
fo llowing driving sy stems and driving saf etys ys‐
te ms:
R ABS ( Anti-lock braking system)
(/ page146)
R ASR (acceleration skid control) (/ page147)
R BAS(Brake Assist System) (/ page146)
R ESP ®
(Electronic Stability Program)
(/ page147)
R EBD ( Electronic Brakeforce Distribution)
(/ page148)
R ActiveB rake Assi st (/ pag e149)
R Cruise control (/ page151 )
R ActiveD ista nce Assi stDISTRONIC
(/ page 152)
R Hill star ta ssis t(/pag e155)
R HOLD function (/ page155)
R Parking Assis tPARKTRONIC (/ page 156)
R Rear vie wcamer a(/pag e157)
R Surround vie wcamera (/ page159)
R ATTENTION ASSIS T(/ pag e162)
R Blind Spo tAssis t(/pag e163)
R ActiveL aneK eeping Assis t(/pag e166) Fu
nctions of ABS (Anti-loc kBraking Sy stem) Obser
vethei mp ortant sa fety guideline sfor the
driving saf etys ystem. ABS cont
rols theb rake pressur eincritical situa‐
tions:
R The wheels ar epreve nted from lo cking when
braking, e.g. during maximum full-s topb rak‐
ing or when ther eisi nsufficient tir etraction
R The steerability of thev ehicle in term sof
ph ysical possibilities is ensured when braking
R ABSisa ctivefroms peeds of appr ox.3m ph
(5 km/h). On aslipper yroad sur face, ABS
inter venes evenify ou onl ybrake gently.
Sy stem limits
If th er eisam alfunction and they ellow 0025 ABS
wa rning lam plight supc ontinuousl yinthe instru‐
ment displa yafter startin gthe engine, ABS may
be impaired or inoperative.
If ABS inter venes, youw illfeel ap ulsing in the
brak epedal. The pulsating brak epedal ma ybean
indication of hazardous road condition sand func‐
tions as areminder totake extrac arew hile driv‐
ing.
If ABS in terv enes: keep theb rake pedal firm ly
depressed until theb raking situation has passed.
To car ryout maximum full-s topb raking:
dep ress theb rake pedal wit hfull forc e. Fu
nction of BAS(Brak eAssis tSystem) &
WARNING Risk of an accident caused by
am alfunctio ninBAS (Brak eAssistSys‐
te m)
If BA Sism alfunctioning ,the braking dis tance
in an emergency braking situation is
increased. #
Depress theb rake pedal wit hfull force
in emer gency braking situations. ABS
pr eve nts thew heels from locking. BA
Ss uppo rtsy ou wit hadditional braking forc ein
an emer gency braking situation.
If yo ud epress theb rake pedal quickl y,BA Sis
acti vated:
R BASa utom atically boosts theb raking forc eof
th eb rakes
R BASc an sho rten theb raking dis tance
R ABS pr eventst he wheels from locking
When your elease theb rake pedal, theb rakes
function as usual again. BASisd eactivated. 14 6
Driving and pa rking

Information abou
tMercedes PR O(Mercedes
me)
Mercedes-Ben zVans vehicles suppor tthe follow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When youl og in wit hauser accoun ttothe
Mercedes PR OportalorM ercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Yo uc an checkt he availabilit yofMercedes me in
yo ur countr yatthefollowing page: http://
www.me rcedes.me
Fo rm orei nformation on Mercedes PR Oor
Mercedes me contact an authorized Mercedes-
Benz Center or visit theM ercedes PR OPortalor
Mercedes me Portal. Information abou
tMercedes PR Oconnect
(Mercedes me connect)
Among stothers, Mercedes PR Oconnect or
Mercedes me connect pr ovide thef ollowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection) as a
supplement tothee mer gency cal lsyst em
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page183).
Yo uc an also selec tamenue ntry inthem ulti‐
media sy stem (/ page182).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 183).
The Mercedes-Benz Cust omer Center andthe
Mercedes-Benze mergency cal lcenter are availa‐
ble fory ou around thec lockfor theu se of the
services.
Please no tethat Mercedes PR Oconnect, or
Mercedes me connect, is aMercedes-Benz service. In emer
gencies, al ways cal lthe national
emergency servic esfirs tu sing thes tandard
national emer gency service phone numbers. In
emergencies, youc an also use theE mer gency
Call Sy stem (/ page228). Obser vethel egal
requ irements fort he countr yinwhichyou are
st ay ing.
The following condition smustbem etto use
Mercedes PR Oconnec torMercedes me connect
services in thev ehicle:
R Youh avea ccess toaG SM network
R The contract partner' sGSM networ kcove r‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Calling
theM ercedes-Benz Cus tomer Center
using the multimedi asystem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Then, youc an selec taservic eand be connec ted
to as pecialis tatthe Mercedes-Benz Cus tomer
Center.
Yo uc an find information on thef ollowing topics:
R Activation of Mercedes PR Oconnect or
Mercede smeconnect
R Ope rating thev ehicle
R Neares tauthorized Mercedes-BenzC enter
R Other products and services from Mercedes-
Benz 18 2
Mercedes PRO

Multimedia sy
stem:
4 © 5
Phone
Sear ching foram obilephone #
Select í. #
Select Connect New Device.
Connectin gamobilephone (authorization
using Secur eSimpl ePairing) #
Select amobile phone. #
Acode is displa yedint he multimedia sy stem
and on them obile phone. #
Ifth ec odes match: confirm thec ode on the
mobil ephone.
% Fo
ro lde rm obil ephone models, enter aone
to sixteen-digit number code on them obile
phone and on them ultimedia sy stem for
authorization.
% Up
to15 mobil ephones can be authorized on
th em ultimedia sy stem.
Auth orized mobile phones ar ereconnec ted
au tomatical ly.
% The connected mobile phone can also be
used as Blue
tooth®
audio equipment
(/ page203).
Re placing amobile phone
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Noauthorized mobil ephone available:
select Connect New Device .#
Select amobile phone. #
Newlya uthorized mobile phone: confirm
th en umber code on them obile phone.
Switching mobile phones #
Select an authorized mobile phone.
The selected mobile phone is connected to
th em ultimedia sy stem.
% ForiPhone ®
:y ou can switc hbetwe en the
Apple CarPl ay®
and Blue tooth®
equipment
connection variants.
De-authorizin gamobile phone
Multimedi asystem:
4 © 5
Phone #
Select í. #
Select 0062inthel ine of them obile phone. #
Select Deauthorize . Information on
NearField Communication
(NFC)
NFC enable sshort- rang ew ireles sdatat ransfer
or (re)connection of amobile phon ewitht he mul‐
timedia sy stem.
Fu rther information can be obtained at :https://
www.mercedes-benz-mobile.com/
Using them obil ephone wit hNear Field Com‐
munication (NFC)
Re quirements:
R NFC is activated on them obile phone (see
th em anufacturer's operating instructions)
R The mobile phone's screen is switched on
and unloc ked( see them anufacturer's operat‐
ing instructions) #
Open thef lap of stowagec ompartment 1
abo vethem edia displa y. #
Toconnect amobile phone: holdtheN FC
area of them obile phone (see manufacturer's
operating instructions) on mat 2or place
th em obile phone on it. #
Followt he additional prom ptsont he media
sy stem displa ytoconnect them obile phone
(/ page194). #
Toreplac eam obile phone: holdthe NFC
area of them obile phone (see manufacturer's
operating instructions) on mat 2or place
th em obile phone on it. #
Followt he additional prom ptsont he media
sy stem displa ytoreplace them obile phone. #
Ifre qu ired, con firm thep romp ts on your
mobile phon e(see them anufacturer's operat‐
ing instructions).
If yo uw ish tocharge am obile phon ewithout con‐
nectin gittot he multimedia sy stem, place it on
th em at without firs tu nlocking thes creen.
Fu rther information can be found at :https://
www.mercedes-benz-mobile.com/ MBU
Xmultimedia sy stem 19 5

lation and an
yensuin gconsequences.
Obser vecountr y-specific la ws.
Mak esuret hat thel oad is secur ebefor eevery
jou rney and at regular inter vals during along
journe y.Ad jus tthe load securing as necessar y.
Information on ho wtosecureloads cor rectly can
be obtained from them anufacturer sofload
securing aids or tie downs forl oad-securing, for
ex ample.
When securing loads, obse rvet he following:
R Fill spaces between thel oad and thec argo
compartmen twalls or wheel wells. Forthis
purpose, use rigid load securing aids, suc has
we dges, wooden fixing sorp adding.
R Attach secured and stabilized loads in all
directions.
Use thec argo tie-down points or tie-down
ey es and thel oading rails in thec argo com‐
partmen toronthe load sur face.
Only use tie downs, suc haslashing rods, lock
ro ds or lashing nets and lashing stra ps, which
has been tested in accordance wit hcurrent
st andards (e.g. DI NEN). Alw aysu sethec argo
tie-down points closes ttothe load; pad sharp
edges.
Loads, and heavy loads in particular ,should
preferably be secured using thet ie-down
ey es.
% Yo
uc an obtain tie downs tested in accord‐
ance wit hcurrent standards (e.g. DI NEN)
from an yspecialis tcompan yorfromaq uali‐
fi ed specialis tworks hop.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill ISO
27 956, whi chdescribes thee quipment forp rop‐
erly securing aloa dind elivery vehicles. If the
ve hicle is used totranspo rtgoods, retrofitting the
partition is stro ng lyrecommended ,asprope rly
securing thel oad in vehicles without apartition
will alw aysbeac omplexoperation.
% Yo
um ustn otstor ea nything in thea rea
between theb ackoft he seats and thep arti‐
tion. Overvie
wofcargo tie-down points Cargo tie-down points (e
xample:Passenger
Va n)
1 Tie-down eyes Cargo tie-down points (e
xample: Cargo Van
without loadin grails)
1 Tie-down eyes
Secur eloose loads wit hanapprove dlashing net
or atarps.
Alw aysf astent he lashing ne tortarptoa llav aila‐
ble cargo tie-down points .Makes uret hat thef as‐
te ning hoo ksares ecured agains tacciden tal
opening.
If yo ur vehicle is equipped wit hloading rails in
th ec argo compartmen tfloor ,you can place lash‐
ing rods directly in front of and behind thel oad.
The lashing rods directly absorb thep otential
shifting forc es.
Securing loads on thec argo compartmen tfloor
by lashing them down is onl yrecommended for Tr
ansporting 209

light
weight loads. La yanti-slip mats underneath
th el oad tosecur ethe load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethet ie-down eyet hrough a
re cess in thel oading rail close tothel oad
until locking mechanism engages in the
re cess.
% Whe
nyou pull locking mechanism up and out
of ther ecess, thet ie-down eyeisa bleto
mo vewithin thel oading rail. Mak esuret hat
locking mechanism is alw ayse ngaged in a
re cess. #
Che ckthet ie-down eyef or firm seating. #
Toremo ve: pull lo cking mechanism up and
pull thet ie-down eyet ow ards thel ocking
mechanism and out of thel oading rail
th ro ugh arecess. Car
rier sy stems Information abou
tthe roof rack &
WARNING Risk of inju rydue tothem axi‐
mum roof load being exceeded
When youp laceal oad on ther oof as well as
all outer and inner attachments, thev ehicle's
center of gr avity will rise and thef amiliar driv‐
ing characteristic saswell asthes teering and
braking characteristic swillch ange. When
drivin garound bends, thev ehicle will tilt
mor eheavily and ma yreact mor esluggishly
to steering mo vements.
If yo ue xceed them aximum roof load, the
driving characteristics, as well as thes teering
and braking, will be greatl yimp aired. #
Nevere xceed them aximum roof load
and adjus tyour driving style. 1
Mountin grails
Informatio nabout them aximum roof load can be
fo und in the" Tech nical data" section
(/ page289).
Obser vethef ollowing points fora ssembling roof
ra ck s:
R Tighten ther oof rack 's scr ewstoat orque of
6.0 lb-f t(8N m)–7.4 lb-f t(10 Nm) in thed es‐
ignated groo vedp lates.
R The tightened scr ewsshould no ttouc hthe
ra ils.
R Ensur ethat theg roove dplates ar enotloca‐
te dint he areas around thep lastic caps.
R The groo vedp lates mus thave ther ight cross-
sectio n.
R The insides of them ounting rails mus tbefree
of dirt.
R Re-tigh tent he scr ewsu niformly af tera round
300 mile s(500 km).
Mercedes-Benz recommends that youu se on ly
ro of rack st hat ha vebeen tested and appr oved
fo rM ercedes-Benz. These help topreve ntvehicle
damage.
If yo uw ant toretrofit them ounting rails, ha ve
th em ins talled at aqualified specialis tworks hop.
Otherwise, youc oul dd amag ethe vehicle.
If yo ur vehicle is ins talled wit hmountin grails on
th er oof, youc an install aroof rack on ther oof.
Special fastener s(sliding bloc ks)a re available as
accesso ries fort his purpose.
These fastener sareavailable from an yauthorized
Mercedes-Ben zCenter. 210
Transporting

#
Tomo vether ackr ails: unscr ewstar knobs
7 coun ter-clockwise until they ares lightly
loose. #
Sliderackr ail 2 along roof rail1 tothe
desired position. #
Screw star knobs 7tight clo ckwise. #
Chec kthat ther ackr ail is seated securely.
Moving thes liders &
WARNING Risk of inju rydue toinade‐
qu atel ysecured loads
If th es lider of thei nterior roof rack system is
no te ngaged proper ly,t he load ma ycome
loose, fall down and injur epeople, for
ins tance when they enter or load and unload
th ec argo compartment. #
Alwayse ngag ethe slider properly. %
Ring
8of slider 4mus talway sbeatan
angle of 90° torack rail2,sot hat slider 4
is engaged proper ly. #
When ther ing of thes lider is at an angle
of 90° tother ackr ail: pullring 8of slider
4 down an dsimul taneously mo veslider 4
to thed esired position. #
Release ring 8 atthed esired position. #
Moveslider 4slightl yfurther along on rack
ra il2 until slider 4engages automaticall y. #
When ther ing of thes lider is pa rallel to
th er ackr ail: moveslider 4tothed esired
position. #
Position ring 8 of slider 4at an angle of
90° torack rail2.
Slider 4is engaged. Ad
justin gthe belt strap #
Press and hold thel ocking mechanism on
slider 9. #
Pull or release belt strap 5. #
Release thel ocking mechanism on slider 9.
% When securing or loosening
aload, be sure
to nots tand unde rthe load.
Securing and loosening thel oad #
Tosecur ethe load: placethel oad in theb elt
st ra ps of ther ackr ails. #
Fasten thel oad flush wit hthe partition. #
Secur ebelt strap 5. #
Chec kthat thel oad is seated securel y. #
Toloosen thel oad: press and hold thel ock‐
ing mechanism on slider 9. #
Pull ring 8 ofthes lider down and simultane‐
ously mo vethes lider away from thel oad. #
Loosen belt strap 5and at thes ame time
mak esuret hat thel oad does no tfall out of
th eb elt stra ps. #
Remo vethel oad from theb elt stra ps.
Installing cargo tie down rings 212
Transporting

#
Befor eopening theh ood, allo wthe
engine tocool down. #
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. If
yo uh ave tocar ryout an yworkint he engine
compartment, touc ho nlyt he following compo‐
nents:
R Hood
R Engine oil filler openin gcap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Risk offire and injur yfrom
engine oil
If engine oil comes int ocontact wi thhotc om‐
ponent parts in thee ngine compartment, it
ma yignite. #
Mak esuret hat no engine oil is spilled
next tothef iller opening. #
Allowthe engine tocool of fand thor‐
oughly clean thee ngine oil from compo‐
nent parts befor estartin gt he vehicle. *
NO
TEEngine damag eduetoincor rect oil
fi lter ,incor rect oil or additi ve #
Do no tuse engine oi loranoilfilter with
specifications deviatin gfromt hose
re qu ired fort he prescribed service
inter vals.
Mercedes-Benz recommends using original or
te sted replacement and service parts. #
Do no tchang ethe engine oil or oil filter
in order tosetc hang einter vals longer
th an those prescribed. #
Do no tuse an yadditive. #
Followt he instructions on thes ervice
inter vald ispla yfor changing thee ngine
oil. *
NO
TEDama gecaused byaddin gtoo
muc hengine oil To
om uche ngine oil can damag ethe engine
or thec atalytic con verter. #
Have excess engine oil remo vedata
qu alified specialis tworks hop. Engine OM651
Engine OM642
#
Turn cap 1counter-clockwise and remo veit. #
Adde ngin eoil. #
Replace cap 1and tur nitclockwise until it
engages. #
Chec kthe oil le vela ga in. Chec kusing theo n-
boar dcomputer (/ page217),ch eckw ith
th eo il dipstic k(/pag e216). Checking
thec oolant le vel &
WARNING Risk of bu rnsf romh otcom‐
ponent parts in thee ngine compartment
Cer tainc omponents in thee ngine compart‐
ment can be very hot, e.g. thee ngine, the
ra diator and parts of thee xhau stsystem. #
Allowthe engine tocool down and only
to uc hc omponent parts desc ribed in the
fo llowing. 218
Maintenance and care