steering MERCEDES-BENZ V-CLASS MPV 2021 Owner's Guide

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with manual
transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with auto‐
matic transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with all-wheel
drive (4MATIC) Ye
s, no fur ther than
50 km at 50 km/h No
No%
If
th e transmission cann otbe shif tedto posi‐
tion 005C, ha vetheve hicle transpor ted
( / page 245). A towing vehicle with lifting
equipment is requ ired forve hicle transport. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Make sure that the battery is connected and
ch arge d.
If th e battery is dischar ged, obser vethefo llowing
points:
R The ignition cannot be switched on.
R It is not possible torelease or apply the elec‐
tric parking brake.
R The transmission cann otbe shif tedto posi‐
tion 005C.
Ve hicles with manual transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Deactivate Active Brake Assi st (/ page 157). #
Shif tth e transmission toneutral. #
Release the parking brake (/ page152).
Ve hicles with automatic transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Do not activate the HOLD function. #
Deactivate Active Brake Assi st (/ page 157). #
Deactivate Active Dis tance Assi stDISTRONIC
(/ page 163). #
Shift the transmission to005C (/ page 143). #
Release the parking brake (/ page152).
Re covering a vehicle that is stuck
* NO
TEDama gedue topulling forc e being
to o high Pulling
away abruptly can damage theve hi‐
cles if the tractive forc es are too high. 244
Breakdown assis tance

#
Pull away as stra ight, slowly and
smoo thly as possible. If
th e drive wheels get trapped on loose or muddy
ground, reco verth eve hicle with the utmost care,
especially so if theve hicle is laden. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Never attem pttoreco ver a vehicle that is
st uck when a trailer is attached. #
If possible, pull theve hicle out backwards
using the trac ksit made before it became
st uc k. To
wing theve hicle with the axle raised &
WARNING Risk of accident when towing
with the ignition switched on
When towing away with the front axle raised
and the ignition switched on, ASR can brake
th ere ar axle wheels in an er ratic manner.
The vehicle can lose directional stabilit y. #
Switch off the ignition before towing the
ve hicle with the front axle raised. *
NO
TEDama getothe transmission due to
to wing with an axle raised on vehicles
with 4MATIC The transmission can be damaged
bytowing
with the front or rear axle raised. #
Vehicles with 4MATIC may be towed
with bo thaxles on the ground or loaded
and transpor ted. Wi
th th ere ar axle raised #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Swit chon the hazard warning lamps
(/ page 107). #
Deactivate tow- aw ay protection (/ page67). #
Movethe front wheels tothest ra ight-ahead
position. #
Fixthesteering wheel in the cent reposition
with a steering wheel loc k. #
Release the parking brake (/ page152). #
Turn theke yto position 005Ainthe ignition lock
and remo vetheke y from the ignition loc k. #
Take theke y with you when leaving theve hi‐
cle. Do not
exceed a towing speed of 50 km/h. Loading
theve hicle for transport *
NO
TEDama gedue toincor rect attach‐
ment The
vehicle may be damaged when lashing to
ch assis components. #
Only lash theve hicle at the wheels. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Toload theve hicle onto a trailer or trans‐
por ter,use the trailer tow hit chortheto wing
ey e.
Before loading theve hicle #
Switch on the ignition. #
Vehicles with manual transmission: shift
th e transmission toneutral. #
Vehicles with automatic transmission:
shift the transmission toposition 005C. #
Release the parking brake (/ page152). #
Load theve hicle onto the transpor ter.
* NO
TEDama getothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
Af ter loading the vehicle #
Vehicles with manual transmission:
engage firs t or reve rsege ar. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Deactivate tow- aw ay protection (/ page67). Breakdown assis
tance 245

Ve
hicles with manual transmission #
Obser vethe no tes on permissible towing
me thods (/ page242).
Be fore tow- starting, ensure thefo llowing:
R make sure that the battery is connected and
ch arge d. The ignition cannot be switched on
ot herwise and there will be no steering and
braking assis tance.
R use a towing bar and attach it tothe front
to wing eye (/ page246) on ly.
R ifth e engine does not start af ter a few sec‐
onds, try a jump-sta rting procedure using the
battery of ano ther vehicle (/ page 237).
To w- starting procedure #
Switch on the hazard warning lamps
(/ page 107). #
If necessar y,allow the engine and the
ex haust sy stem tocool down. #
Switch on the ignition. #
Shift to2nd or 3rd gear. #
Release the parking brake. #
Keep the clutch pedal fully depressed when
to w starting theve hicle. #
Release the clutch pedal slowl y.#
When the engine has star ted, shift toneutral
immedia tely. #
Stop in accordance with the tra ffic condi‐
tions. #
Use the parking brake tosecure theve hicle
against rolling away. #
Remo vetheto wing device. #
Remo vetheto wing eye. #
Switch off the hazard warning lamps
(/ page 107). Electrical fuses
Note
s on electrical fuses *
NO
TEElectrical fuses #
Obser vethe information in the supple‐
ment. You may otherwise failto recog‐
nise dangers. The fuse allocation
chart and the information on
th e fuses can be found in the "Fuse allocation
ch art" Supplement. Ve
hicle tool kit Information on
theve hicle tool kit The
vehicle tool kit is in there ar stow age com‐
partment.
Apart from some countr y-specific variants, vehi‐
cles without a spare wheel are not equipped with
a tyre-changing tool.
If yo ur vehicle is equipped with a tyre-change tool
kit, you can find it in theve hicle tool kit in the
re ar stow age compartment.
Some tools forch anging a wheel are specific to
th eve hicle. For more information on which tyre-
ch ange tool kits are requ ired and appr ovedfor
per form ing a wheel change on your vehicle, con‐
sult a qualified specialist workshop.
Re quired tyre-change tool kits may include the
fo llowing, forex ample:
R Jack
R Wheel spanner
R Ratchet ring spanner
% The jack has a maximum
weight of 7.5 kg
depending on theve hicle's equipment.
Yo u will find the maximum load capacity of
th e jack stated on the adhesive label
attached tothe jac k.
The jack is maintenance-free. If there is a
malfunction, please contact a qualified spe‐
cialist workshop. St
ow age comp artment in there ar Opening
thesto wage compa rtment St
ow age compartment in there ar on theright-
hand side of theve hicle Breakdown assis
tance 247

Maximum permissible
gross combination weight, trailer loads and nose weight
Pe rm issible gross mass of vehicle combination 4800 –5700 kg
Pe rm issible towing capacity, braked 2000 – 2500kg
Pe rm issible towing capacity, unbraked 750kg
Pe rm issible nos eweight 100kg Lashing points and car
rier sy stems Loading capacity of
the lashing points and
tie-down eyes Obser
vethe no tes on securing loads
(/ page 214).
Nominal tensile load is the maximum permissible
pulling forc e on the lashing point.
Guide rails
The nominal tensile load of the lashing points of a
guide rail is 350 daN if you obse rveth efo llowing:
R the load on the load compartment floor is
secured totwo lashing points on thera il
R the dis tance tothe nearest load-securing
point on the same rail is appr oximately 1 m Information about
roof luggage racks Obser
vethe no tes on the car rier sy stems
(/ page 219).
* NO
TERisk of accident if the maximum
permissible roof load is exceeded If
th ewe ight of thero of luggage, including the
ro of luggage rack ,exc eeds the maximum per‐
missible roof load, there is a risk of an acci‐
dent. #
Ensure that thewe ight of thero of lug‐
ga ge and roof luggage rack does not
exc eed the maximum permissible roof
load. #
Arrange the supporting feet of thero of
luggage rack at an even di stance from
each other. #
Installth e basic car rier bars forra il in
front of and behind the mid-section sup‐
port. Maximum
roof load / pairs of roof rack sup‐
ports Maximum
roof load Minimum number
of pairs of supports
15 0kg 3 This information applies if
the load is distributed
eve nly across the entire roof area.
If th ero of luggage rack is shor ter,re duce the
load proportionately. The maximum load per pair
of roof rack supports is 50 kg. The maximum load
of basic car rier bars forra il is 100kg.
The driving, braking and steering characteristics
of theve hicle will change with the type of load,
th ewe ight and the cent reof gravity of the load.
Comply with the loading guidelines and fur ther
information about load distribution
(/ page 213). 278
Tech nical da ta

Display messages
Int
roduction Note
s on display messages &
WARNING Risk of accident due toan
instrument clus ter malfunction
If th e instrument clus ter has failed or mal‐
functioned, you may not notice restrictions to
saf ety-re leva nt sy stem functions.
The operating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately
at a qualified specialist workshop. The on-board computer sho
wsmessages and
wa rnings from specific sy stems on the instru‐
ment clus ter displa y.Ensu rethat your vehicle is
operating safely at all times.
If yo u are uncer tain rega rding the operational
saf ety of your vehicle, park theve hicle safely as
soon as possible. Inform a qualified specialist
wo rkshop.
Display messages with graphic symbols are sim‐
plified in the Owner's Manual and may dif fer from
th e symbols on the displa y.
The display sho wshigh-priority display messages
in red. A warning tone will also sound for specific
display messa ges.
Please act in accordance with the display mes‐
sages and follow the additional no tes in this Own‐
er's Manual.
Yo u can hide lo w-priority display messages using
th e0076 or0038 steering-wheel button. The dis‐
play messages will be sa vedto the message
memor y.Re ctify the cause of a display message
as quickly as possible.
High-priority display messages cannot be hidden.
The display will show these display messages
permanently until the cause of the display mes‐
sage has been rectified.
Calling up sa ved displ aymessages
The on-boa rdcompu ter sa ves specific display
messages tothe message memor y.Yo u can call
up the sa ved display messages. Use the buttons
on thesteering wheel. #
Press the00E2 button tocall up the list of
menus. #
With th e0059 or0065 button, select the
Service menu. #
With th e0064 or0063 button, select
Announcements .
The bar will show the number of sa ved mes‐
sages. #
Press 0076toconfirm.
The firs t sa ved display message will be dis‐
pla yed.
If th ere are no display messages, the display
will show No messages . #
Press the0064 or0063 button toscroll
th ro ugh the display messages.
All sa ved display messages are numbered in
th e message memor y.The cur rent messa ge
number is shown on the lo westbar of the dis‐
play as a means of orientation, toget her with
th e number of sa ved display messages. #
Press 0038toexitth e display messages
screen. Display messages and
warning and indicator lamps 279

Saf
ety sy stems Display messages
Possible causes/consequences and 0050 0050Solutions
0025
00E5
inoperative See Owner's
Manual *
ABS, BAS, hill start assist and ESP ®
as well as its driving saf ety sys‐
te ms are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. &
WARNING Risk of skidding if ABS and ESP ®
are malfunc‐
tioning
The wheels may blo ckduring braking and ESP ®
does not per‐
fo rm any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified
specialist workshop. 0025
00E5
currently unavailable
See Owner's Manual *
ABS, BAS, hill start assist and ESP ®
as well as its driving saf ety sys‐
te ms are temp orarily una vailable.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The on-board electrical sy stem voltage may be insuf ficient, for
ex ample.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. &
WARNING Risk of skidding if ABS and ESP ®
are malfunc‐
tioning
The wheels may blo ckduring braking and ESP ®
does not per‐
fo rm any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified
specialist workshop. #
Drive on carefully and, on a suitable stre tch of road, make some
slight steering mo vements at a speed abo ve20 km/h. #
Che ckwhe ther the display message has disappeared and ESP ®
is operational.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a qualified specialist workshop immediatel y. 280
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
Limiter passive *Y
ou ha vethe accelerator pedal depressed be yond the point of
re sis tance. Whilst you are accelerating, the limiter does not cont rol
yo ur speed. #
Remo veyour foot from the accelerator pedal. The limiter will be
re activated and will limit your speed.
Cruise control - - - km/h *A
n acti vation condition for cruise control has not been met.
Fo rex ample, you are aiming tostore a speed below 30 km/h. #
If conditions permit, drive at a speed greater than 30 km/h and
st ore the speed. #
Obser vethe activation conditions for cruise control
(/ page 159).
Cruise co ntrol and Lim-
iter inoperative *A
warning tone also sounds. Cruise control and the limiter are mal‐
functioning. #
Consult a qualified specialist workshop.
Blind Spot Assist not
available when towing a
trailer See Owner's Man-
ual *B
lind Spot Assist is switched off during trailer operation. #
Acknowled gethe display message with the0076 steering wheel
button.
Blind Spot Assist inoper-
ative *B
lind Spot Assist is malfunctioning. #
Consult a qualified specialist workshop.
Blind Spot Assist cur-
rently unavailable See
Owner's Manual *B
lind Spot Assist is temp orarily non-operational.
The following causes are possible:
R The function is impaired due toheavy rain or sno w.
R The radar sensor sy stem is temp orarily non-operational, e.g. due
to electromagnetic radiation close toTV orradio transmitting
st ations or other sources of radiation.
R The sy stem is outside the operating temp erature range.
If th e causes mentioned abo veno longer apply, the display message
will disappear and Lane Keeping Assist will be operational again.
If th e display message does not disappear: #
Stop in accordance with the tra ffic conditions. #
Secure theve hicle against rolling away. #
Switch off the engine. #
Restart the engine.
00C6
--- km/h *D
SR has been switched on but is not acti veas you are driving at a
speed greater than 18 km/h. If you drive at a speed below 18km/h,
DSR will au tomatically brake again tothe set speed.
00C6
Off *D
SRwas deactivated.
If it was not deactivated bythe driver, e.g. due toa malfunction of
th e ESP ®
, a warning tone also sounds. 290
Display messa ges and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
00C6
inoperative *A
warning tone also sounds. DSR is una vailable due toa malfunc‐
tion. #
Consult a qualified specialist workshop.
Active Parking Assist
cancelled *A
n acoustic signal sounds as well. The active parking assis tance
sy stems ha vebeen cancelled and Active Parking Assist will auto‐
matically be abor ted. You ha vetouched thesteering wheel, for
ex ample, or ha vedriven at too high a speed. #
Steer and brake manuall y. #
Repeat the parking procedure if necessar y.Comply with the
deactivation conditions (/ page169).
Active Parking Assist
inoperative *P
ARKTRONIC is malfunctioning or defe ctive. #
Comply withthe instructions and aids in "Function of
PA RKTRONIC"( /page 166). #
Ifth e display message continues tobe displa yed, consult a
qu alified specialist workshop:
*A ctive Parking Assist is not available or is malfunctioning. #
Swit choff the ignition. #
Restart the engine.
If th e display message continues tobe displa yed, or if the display
does not show the005D symbol: #
Consult a qualified specialist workshop.
Lane Keeping Assist
inoperative *L
ane Keeping Assist is malfunctioning. #
Consult a qualified specialist workshop.
Lane Keeping Assist cur-
rently unavailable See
Owner's Manual *L
ane Keeping Assist has been switched off and is temp orarily non-
operational.
The following causes are possible:
R The windsc reen is dirty in the camera's field of vision.
R Visibility is impaired due toheavy rain, snow or fog.
R Lane markings are absent for a long period of time.
R The lane markings are worn, dark or co veredby dirt or sno w,for
ex ample.
If th e causes mentioned abo veno longer apply, the display message
will disappear and Lane Keeping Assist will be operational again.
If th e display message does not disappear: #
Stop in accordance with the tra ffic conditions. #
Secure theve hicle against rolling away. #
Clean the windscreen.
Traffic Sign Assist inoper-
ative *T
raffic Sign Assist is malfunctioning. #
Consult a qualified specialist workshop. Display messages and
warning and indicator lamps 291

Display messages
Possible causes/consequences and 0050 0050Solutions
Traffic Sign Assist cur-
rently unavailable See
Owner's Manual *T
raffic Sign Assist has been switched off and is temp orarily non-
operational.
The following causes are possible:
R The windsc reen is dirty in the camera's field of vision.
R Visibility is impaired due toheavy rain, snow or fog.
If th e causes mentioned abo veno longer apply, the display message
will disappear and Traf fic Sign Assi stwill be operational again.
If th e display message does not go out: #
Stop in accordance with the tra ffic conditions. #
Secure theve hicle against rolling away. #
Clean the windscreen.
00D9 Off *T
he HOLD function has been deactivated. The vehicle has star ted
skidding.
A wa rning tone also sounds. #
Switch the HOLD function on again later (/ page165).
*T he HOLD function has been deactivated. An activation condition
will no longer be met when the brake pedal is depressed.
A wa rning tone also sounds. #
Check the activation conditions of the HOLD function
(/ page 165).
00C5
Lowering *
The vehicle le vel may be lo weredfo rth efo llowing reasons:
R You ha veselected a dif fere nt drive program.
R You ha veexc eeded the speed limit.
00C4
Vehicle rising *
The vehicle le vel may be raised forth efo llowing reasons:
R You ha veselected a dif fere nt drive program.
R You ha vefallen below the speed limit.
00C4 Compressor is cooling *D
uetofrequent le velch anges within a short space of time, the com‐
pressor firs t needs tocool down toenable the selected driving le vel
to be set.
When the compressor has cooled down, theve hicle will continue
ri sing tothe selected vehicle le vel. #
Drive on in a manner appropriate forth e cur rent le vel. Make
sure that there is suf ficient ground cleara nce.
ä
Malfunction See Own-
er's Manual *A
IRMATIC is functioning only toa limited extent. The vehicle's han‐
dling characteristics may be af fected.
* NO
TEThe tyres on the front axle or thefe nde rscould be
damaged bylarge steering mo vements #
Avoid large steering mo vements while driving and lis tenfor
scraping sounds. 292
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions &
WARNING Risk of an accident due toinsuf ficient tyre pres‐
sure
R The tyres can burs t.
R The tyres can wearexcessi velyand/or une venly.
R The driving characteristics as well as thesteering and brak‐
ing may be greatly impaired.
Yo u could then lose cont rol of theve hicle. #
Obser vethere commended tyre pressu res. #
Adjust the tyre pressure if necessar y. #
Stop theve hicle without steering or braking suddenl y.Pa y atten‐
tion tothe tra ffic conditions. #
Secure theve hicle against rolling away. #
Check the tyres. If necessar y,replace the wheel (/ page 259). #
Check the tyre pressure. Cor rect the tyre pressure as neces‐
sary .
Warning tyre defect *T
he tyre pressure in one or more tyres has dropped suddenl y.&
WARNING Risk of an accident from driving wi thaflat tyre
R The tyres can overheat and cause a fire.
R The driving characteristics as well as thesteering and brak‐
ing may be greatly impaired.
Yo u could then lose cont rol of theve hicle. #
Do not drive on with a flat tyre. #
Obse rveth e no tes on flat tyres. #
Stop theve hicle without steering or braking suddenl y.Pa y atten‐
tion tothe tra ffic conditions. #
Secure theve hicle against rolling away. #
Check the tyres. If necessar y,replace the wheel (/ page 259).
Tyre press. monitor cur-
rently unavailable *D
uetoa source of radio inter fere nce, no signals from the tyre pres‐
sure sensors are being received. The tyre pressure monitoring sys‐
te m is temp orarily malfunctioning.
The tyre pressure monitoring sy stem will restart automatically as
soon as the cause has been rectified.
Wheel sensor(s) missing *T
here is no signal from the tyre pressure sensor of at least one tyre.
The display is not showing any pressure value forth e tyre in ques‐
tion. #
Have thefa ulty tyre pressure sensor replaced at a qualified spe‐
cialist workshop.
Tyre pressure monitor
inoperative No wheel
sensors *T
he wheels fitted do not ha vesuitable tyre pressure sensors. The
tyre pressure monitoring sy stem is deactivated. Display messages and
warning and indicator lamps 297