tow MERCEDES-BENZ V-CLASS MPV 2021 Manual Online

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with manual
transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with auto‐
matic transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with all-wheel
drive (4MATIC) Ye
s, no fur ther than
50 km at 50 km/h No
No%
If
th e transmission cann otbe shif tedto posi‐
tion 005C, ha vetheve hicle transpor ted
( / page 245). A towing vehicle with lifting
equipment is requ ired forve hicle transport. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Make sure that the battery is connected and
ch arge d.
If th e battery is dischar ged, obser vethefo llowing
points:
R The ignition cannot be switched on.
R It is not possible torelease or apply the elec‐
tric parking brake.
R The transmission cann otbe shif tedto posi‐
tion 005C.
Ve hicles with manual transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Deactivate Active Brake Assi st (/ page 157). #
Shif tth e transmission toneutral. #
Release the parking brake (/ page152).
Ve hicles with automatic transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Do not activate the HOLD function. #
Deactivate Active Brake Assi st (/ page 157). #
Deactivate Active Dis tance Assi stDISTRONIC
(/ page 163). #
Shift the transmission to005C (/ page 143). #
Release the parking brake (/ page152).
Re covering a vehicle that is stuck
* NO
TEDama gedue topulling forc e being
to o high Pulling
away abruptly can damage theve hi‐
cles if the tractive forc es are too high. 244
Breakdown assis tance

#
Pull away as stra ight, slowly and
smoo thly as possible. If
th e drive wheels get trapped on loose or muddy
ground, reco verth eve hicle with the utmost care,
especially so if theve hicle is laden. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Never attem pttoreco ver a vehicle that is
st uck when a trailer is attached. #
If possible, pull theve hicle out backwards
using the trac ksit made before it became
st uc k. To
wing theve hicle with the axle raised &
WARNING Risk of accident when towing
with the ignition switched on
When towing away with the front axle raised
and the ignition switched on, ASR can brake
th ere ar axle wheels in an er ratic manner.
The vehicle can lose directional stabilit y. #
Switch off the ignition before towing the
ve hicle with the front axle raised. *
NO
TEDama getothe transmission due to
to wing with an axle raised on vehicles
with 4MATIC The transmission can be damaged
bytowing
with the front or rear axle raised. #
Vehicles with 4MATIC may be towed
with bo thaxles on the ground or loaded
and transpor ted. Wi
th th ere ar axle raised #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Swit chon the hazard warning lamps
(/ page 107). #
Deactivate tow- aw ay protection (/ page67). #
Movethe front wheels tothest ra ight-ahead
position. #
Fixthesteering wheel in the cent reposition
with a steering wheel loc k. #
Release the parking brake (/ page152). #
Turn theke yto position 005Ainthe ignition lock
and remo vetheke y from the ignition loc k. #
Take theke y with you when leaving theve hi‐
cle. Do not
exceed a towing speed of 50 km/h. Loading
theve hicle for transport *
NO
TEDama gedue toincor rect attach‐
ment The
vehicle may be damaged when lashing to
ch assis components. #
Only lash theve hicle at the wheels. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Toload theve hicle onto a trailer or trans‐
por ter,use the trailer tow hit chortheto wing
ey e.
Before loading theve hicle #
Switch on the ignition. #
Vehicles with manual transmission: shift
th e transmission toneutral. #
Vehicles with automatic transmission:
shift the transmission toposition 005C. #
Release the parking brake (/ page152). #
Load theve hicle onto the transpor ter.
* NO
TEDama getothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
Af ter loading the vehicle #
Vehicles with manual transmission:
engage firs t or reve rsege ar. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Deactivate tow- aw ay protection (/ page67). Breakdown assis
tance 245

#
Turn theke yto position 005Ainthe ignition lock
and remo veit from the ignition loc k. #
Use the parking brake tosecure theve hicle
against rolling away. #
Secu retheve hicle bythe wheels. To
wing eyesto rage location The
towing eye is located in theve hicle tool kit
(/ page 247). Fi
tting/ removing the towing eye Fi
tting and removing the front towing eye
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. Fixture
forth e front towing eyeinthe bumper #
Take theto wing eye and scr ewdriver from the
ve hicle tool kit (/ page247).
Fi tting #
Press the ar row on co ver1 and remo ve
co ver1 from the opening.
Yo u will see thefixture forth eto wing eye. #
Screw intheto wing eye clockwise tothe
st op. #
Insert the scr ewdriver into theto wing eyeand
tighten theto wing eye. #
Stow th e screwdriver in theve hicle tool kit.
Re moving #
Remo vethe scr ewdriver from theve hicle tool
kit. #
Insert the scr ewdriver into theto wing eyeand
turn theto wing eye anti-clockwise. #
Unscr ewand remo vetheto wing eye. #
Insert co ver1 with the lug at theto p and
press it in at the bottom until it engages. #
Stow th eto wing eye and the scr ewdriver with
th eve hicle tool kit.
Re ar towing eye Re
ar towing eye under the bumper #
When towing away ortow- starting a vehicle,
attach theto wing device torear towing eye
2 . #
Ifth eve hicle is equipped with a trailer tow
hitch, attach theto wing device tothe trailer
to w hit ch (/page 277). #
Obse rveth e no tes on permissible towing
me thods (/ page242). To
w starting vehicle (eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to tow-starting The automatic transmission may be damaged
in
the process of tow- starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow- star ted. #
Obser vethe no tes and information on start‐
ing assis tance (/ page 237). 246
Breakdown assis tance

Ve
hicles with manual transmission #
Obser vethe no tes on permissible towing
me thods (/ page242).
Be fore tow- starting, ensure thefo llowing:
R make sure that the battery is connected and
ch arge d. The ignition cannot be switched on
ot herwise and there will be no steering and
braking assis tance.
R use a towing bar and attach it tothe front
to wing eye (/ page246) on ly.
R ifth e engine does not start af ter a few sec‐
onds, try a jump-sta rting procedure using the
battery of ano ther vehicle (/ page 237).
To w- starting procedure #
Switch on the hazard warning lamps
(/ page 107). #
If necessar y,allow the engine and the
ex haust sy stem tocool down. #
Switch on the ignition. #
Shift to2nd or 3rd gear. #
Release the parking brake. #
Keep the clutch pedal fully depressed when
to w starting theve hicle. #
Release the clutch pedal slowl y.#
When the engine has star ted, shift toneutral
immedia tely. #
Stop in accordance with the tra ffic condi‐
tions. #
Use the parking brake tosecure theve hicle
against rolling away. #
Remo vetheto wing device. #
Remo vetheto wing eye. #
Switch off the hazard warning lamps
(/ page 107). Electrical fuses
Note
s on electrical fuses *
NO
TEElectrical fuses #
Obser vethe information in the supple‐
ment. You may otherwise failto recog‐
nise dangers. The fuse allocation
chart and the information on
th e fuses can be found in the "Fuse allocation
ch art" Supplement. Ve
hicle tool kit Information on
theve hicle tool kit The
vehicle tool kit is in there ar stow age com‐
partment.
Apart from some countr y-specific variants, vehi‐
cles without a spare wheel are not equipped with
a tyre-changing tool.
If yo ur vehicle is equipped with a tyre-change tool
kit, you can find it in theve hicle tool kit in the
re ar stow age compartment.
Some tools forch anging a wheel are specific to
th eve hicle. For more information on which tyre-
ch ange tool kits are requ ired and appr ovedfor
per form ing a wheel change on your vehicle, con‐
sult a qualified specialist workshop.
Re quired tyre-change tool kits may include the
fo llowing, forex ample:
R Jack
R Wheel spanner
R Ratchet ring spanner
% The jack has a maximum
weight of 7.5 kg
depending on theve hicle's equipment.
Yo u will find the maximum load capacity of
th e jack stated on the adhesive label
attached tothe jac k.
The jack is maintenance-free. If there is a
malfunction, please contact a qualified spe‐
cialist workshop. St
ow age comp artment in there ar Opening
thesto wage compa rtment St
ow age compartment in there ar on theright-
hand side of theve hicle Breakdown assis
tance 247

#
If necessar y,fold up there ar seat. #
Turn topro tary catch 1clockwise and bot‐
to m rotary catch 1anti-clockwise. #
Remo vecover2.
Re moving the vehicle tool kit and ja ckfrom
th eto ol holder St
ow age compartment with tool holder #
Remo vecla mp ing stra p4. #
Lift off tool holder co ver3. #
Carefully pull theve hicle tool kit and jack
upwards out of thestow age compartment.
Lift the jack slightly before removing it and
turn it toa diagonal position in thestow age
compartment.
St ow ing theve hicle tool kit and the ja ck #
Before stowing, wind the jack tothe fully
closed position and place it so that the hand‐
wheel is facing forw ards and the plate is
fa cing in wards. #
Place the jack and vehicle tool kit into the
to ol holder. #
Replace co ver3 oftheto ol holder. #
Tighten clamping stra p4.
Closing thesto wage compa rtment #
Put on co ver2. #
Turn topro tary catch 1anti-clockwise and
bottom rotary catch 1clockwise. #
Fold down there ar seat. 248
Breakdown assis tance

Fi
tting a new wheel Re
quirements
R The wheel is remo ved (/ page 260). &
WARNING Risk of accident from losing a
wheel
Oiled or greased wheel bolts can cause the
wheel bolts tocome loose, as too can dam‐
aged wheel bolts or wheel hub thre ads. #
Never oil or grease theth re ads. #
Intheeve nt of damage totheth re ads,
con tact a qualified specialist workshop
immediatel y. #
Have the damaged wheel bolts or dam‐
aged hub thre ads replaced. #
Do not continue driving. &
WARNING Risk of injury from tightening
wheel bolts and nuts
If yo u tighten the wheel bolts or wheel nuts
when theve hicle is raised, the jack could tip. #
Only tighten wheel bolts or wheel nuts
when theve hicle is on the ground. #
Obser vethe information on thech oice of
tyres (/ page 256). #
Obser vethe instructions and saf ety no tes on
ch anging a wheel (/ page 256).#
For saf etyre asons, only use wheel bolts or
wheel nuts which ha vebeen appr ovedby
Mercedes-Benz and forth e wheel in question. #
Clean the wheel and wheel hub contact sur fa‐
ces. Lo
weri ngtheve hicle af ter a wheel change &
WARNING Risk of accident due toincor‐
re ct tigh tening torque
The wheels could come loose if the wheel
bolts or wheel nuts are not tightened tothe
prescribed torque. #
Ensu rethat the wheel bolts or wheel
nuts are tightened tothe prescribed
tightening torque. #
Ifyo u are not sure, do not mo vethe
ve hicle. Contact a qualified specialist
wo rkshop and ha vethe tightening tor‐
qu ech ecked immediately. Re
quirements:
R The new wheel has been fitted (/ page 261). #
Place the adap ter and thera tchet on the hex‐
agon head nut of the jack such that the letter‐
ing AB/DOWN is visible. #
Tolowe r the vehicle: turnthera tchet of the
jack anti-clo ckwise. #
Steel wheels: tightenth e wheel bolts or
wheel nuts evenly in a crosswise pattern in
th e sequence indicated (1 to5 ) and to a
maximum of 200 Nm. #
Light-alloy wheels: tightenthe wheel bolts
or wheel nuts evenly in a crosswise pattern in
th e sequence indicated (1 to5 ) and to a
maximum of 180 Nm. #
Che ckthe tyre pressure of the newly fitted
wheel and adjust it if necessa ry.
Ve hicles with the tyre pressure monitor sys‐
te m: allfitted wheels mu stbe equipped with
functioning sensors. #
Retighten the wheel bolts tothe specified
tightening torque af terth eve hicle has been
driven 50 km.
% When using a wheel or spare wheel with a
new or newly painted disk wheel, ha
vethe
wheel bolts or wheel nuts retightened again
af te r appro ximately 1,000 to5,000 km.
Obser vethe specified tightening torque. Infor
mation on wheel and tyre combinations
Gene ral no tes
Information on tyres, wheels and permissible
combinations can be obtained at a qualified spe‐
cialist workshop.
The smaller the cross-section of a tyre of a spe‐
cific wheel size, thewo rseth e driving comfort on
poor road sur faces. Ride and damp ing comfort
are reduced and therisk increases that when you
drive over obs tacles, damage towheels and tyres
may result. Wheels and tyres
261

#
Pull the spare wheel out from under theve hi‐
cle. #
Press cable 6down wards and hold spring
8 at an angle against wheel gripper 7.
Wheel gripper 7isreleased. #
Pull wheel gripper 7out of the wheel brace.
Fi tting the spare wheel under the rear of the
ve hicle
% Light-alloy wheels cannot be transpor
ted
under theve hicle. In this case, transpo rtthe
light-alloy wheel in the load compartment,
and only turn up cable 6.#
Take wheel wrench 3and auxiliary tool 2
fo rth e spare wheel lif ter out of theve hicle
to ol kit (/ page247). #
Place the wheel on the ground with the wheel
brace pointing upwards. #
Guide wheel gripper 7at an angle on wire
6 from abo veinto the wheel brace. #
Slide the wheel slightly under theve hicle. #
Attach wheel wrench 3toauxiliary tool 2
fo rth e spare wheel lif ter. #
Turn wheel wrench 3inthe direction of
ar row 4until youfe el resis tance and the
friction clutch of the winch overwinds in
jer ks.
The wheel is firm lysecured tothe underside
of theve hicle. #
Pull wheel wrench 3and auxiliary tool 2
fo rth e spare wheel lif ter out of the opening
fo rth e winch. #
Close the winch opening with co vering cap
1. #
Stow wheel wrench 3and auxiliary tool 2
fo rth e spare wheel lif ter in theve hicle tool
kit. 266
Wheels and tyres

Information on
thetech nical data
The tech nical da tawa s de term ined in acco rdance
with EU Directives. The given data only applies to
ve hicles with standard equipment. You can obtain
fur ther information at a qualified specialist work‐
shop.
Only for ce rtain countries: you can find vehicle-
specific vehicle data in the COC documents (CER‐
TIFIC ATE OF CONFORMITY). These documents
are supplied when theve hicle is delivered. On-board electronics
Note
s onworkon the engine electronics *
NO
TEPremature wearthro ugh improper
main tenance Improper maintenance may cause
vehicle
components towe ar more quickly and the
ve hicle's operating permit may be in validated. #
Always ha vewo rkon the engine elec‐
tronics and related components car ried
out at a qualified specialist workshop. Tw
o-w ayradios In
stallation no tesfo r two-w ayradios &
WARNING Risk of accident due to
improper workon two-w ayradios
If two-w ayradios are manipulated or retrofit‐
te d incor rectl y,the electromagnetic radiation
from the two-w ayradios can inter fere with
th eve hicle electronics and jeopardise the
operating saf ety of theve hicle. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. &
WARNING Risk of accident from incor‐
re ct ope ration of two-w ayradios
If yo u use two- wayra dios in theve hicle
improperly, their electromagnetic radiation
can disrupt theve hicle's electronics. This is
true in thefo llowing situations, in particular:
R The two-w ayradio is not connected toan
ex terior aerial.
R The exterior aerial is fitted inco rrectly or
is not a lo w-reflection aerial. This could jeopardise
the operating saf ety of
th eve hicle. #
Have the lo w-reflection exterior aerial
fi tted at a qualified specialist workshop. #
When operating two-w ayradios in the
ve hicle, alw ays connect them tothe
lo w- reflection exterior aerial. *
NO
TEInva lidation of the operating per‐
mit due tofailure tocomply wi th the
instructions for ins tallation and use The operating permit may be in
validated if the
instructions for ins tallation and use of two-
wa yra dios are not obser ved. #
Only use appr oved frequency bands. #
Obser vethe maximum permissible out‐
put po wer in these frequency bands. #
Only use appr oved aerial positions. Use
Tech nical Specification ISO/TS 21609 (Road
Ve hicles - EMC guidelines for ins tallation of af ter‐
mar ketra dio frequency transmitting equipment)
when retrofitting two-w ayradios. Comply with the
legal requirements for de tach able parts.
If yo ur vehicle has fittings for two-w ayradio
equipment, use the po wer supp lyor aerial con‐
nections intended for use with thefittings.
Obser vethe manufacturer's supplements during
ins tallation.
Tw o-w ayradio transmission output
The maximum transmission outputs (PEAK) at the
base of the aerial must not exceed theva lues in
th efo llowing table:
Fr equency band and maximum transmission
output Fr
equency band Maximum transmis‐
sion output
Sho rtwa ve
3 – 54MHz 10
0 W
4 m waveband
74 – 88 MHz 30 W
2 m waveband
14 4 – 174 MHz 50 W
Tr unked radio sys‐
te m/T etra
380 – 460 MHz 10 W Te
ch nical da ta267

St
andard. The sulphur con tent of the diesel fuel
may not exceed the limit values forth e sulphur
content of diesel fuel stated abo ve. Only
appr ovedfatty acid me thyl es ter with this fuel
qu ality can avoid damage being caused due to
re sidue build-up and/or cor rosion.
Pure fatty acid me thyl es ter and diesel fuel that
has a higher percentage of fatty acid me thyl
es ter,fo rex ample, B20, could damage the fuel
sy stem and the engine.
The identification of thefa tty acid me thyl es ter on
th e fuel dispenser must clear lyindicate that it ful‐
fi ls thest andard for lo w-sulphur diesel fuel. If the
identification is not clear, do not refuel.
Sulphur con tent by weight
* NO
TEDama getothe emission cont rol
sy stem forve hicles with diesel particu‐
late filters If
yo u use diesel fuel with a sulphur con tent
th at is too high, the emission cont rol sy stem
may be damaged. #
In count ries without sulphur-free diesel
fuel, refuel using only lo w-sulphur diesel
fuel with a sulphur content less than
50 ppm. Ve
hicle without diesel particulate filter: In
countries in which only diesel fuel with a higher
sulphur con tent is available, theve hicle's engine
oil change is car ried out at shor ter inter vals. Fur‐
th er information on oil change inter vals can be
obtained at a qualified specialist workshop.
Information about cur rent countr y-specific sul‐
phur content is available:
R Atany Mercedes-Benz service centre
R Athttps://be vo.mercedes-benz.comunder
th e specifications on Sheet Number 136.2
Note s on low outside temperatures
Re fuel your vehicle with as much winter diesel
fuel as possible at the beginning of winter.
Before switching towinter diesel fuel, the fuel
ta nk should be as em pty as possible. When first
re fuelling with winter diesel fuel, only refuel using
a small amount, forex ample, toreser veleve l. The
next time youre fuel, fill th e fuel tank again nor‐
mal ly.
Fu rther information on fuel is available:
R Atafilling station
R Ataqu alified specialist workshop Ta
nk content and reser vefuel
The total capacity of the fuel tank may vary,
depending on theve hicle equipment.
Capacity Model
Total capacity
Ve hicles with a diesel
engine: Appr
ox.57 litres
or
Appr ox. 70 litres
Ve hicles with a petrol
engine Appr
ox. 70 litres Mode
lO f whichreser ve
fuel
Ve hicles with a diesel
engine: Appr
ox.10 litres
Ve hicles with a petrol
engine Appr
ox.13 litres Ad
Blue ® Note
s onAdBlue ®
Obser vethe no tes on operating fluids
(/ page 269).
Ad Blue ®
is a wate r-soluble fluid forth eex haust
ga s af tertre atment of diesel engines.
It may be improper or punishable in some coun‐
tries tooperate a vehicle that uses no AdBlue ®
or
one that does not comply with the specifications
of these operating instructions.
* NO
TEDama gecaused byadditives in
Ad Blue ®
or by diluting AdBlue ® The
AdBlue ®
ex haust gas af tertre atment sys‐
te m could be destr oyed bythefo llowing:
R additives in AdBlue ®
R diluting AdBlue ® #
Only use AdBlue ®
in accordance with
ISO 222 41 . #
Do not mix additives. #
Do not dilu teAd Blue ®
. 272
Tech nical da ta

All models
Loading height
Compact
version
Long version
Extra-long body 13
27 mm
13 26 mm
12 97 mm
Wheelbase
Compact version
Long version
Extra-long body 3200 mm
3200 mm
3430 mmTr
ailer hitch Note
s onthe trailer hit ch &
WARNING Risk of accident due toimper‐
missible attachment of a trailer tow hit ch
If yo u ins tall a trailer tow hit chorother com‐
ponents, the longitudinal frame member is
we akened and can break. The trailer may
become de tach ed from theve hicle.
There is a risk of an accident.
Only retrofit a trailer tow hit chif permissible. Obser
vethe no tes on trailer operation
(/ page 176).
Re trofitting a trailer hitch is only pe rmissible if a
to wing capacity is specified in your vehicle docu‐
ments.
Only use a trailer hitch which has been tested
and specially appr ovedby Mercedes-Benz for
yo ur vehicle. Overview of mounting dimensions
1
Fastening points
2 Distance from road sur face
The dis tance between the trailer hitch and the
ro ad sur face on an unladen vehicle depends on
th eve hicle type and theve hicle's equipment.
Thus, it cannot be specified. The dis tance tothe
ro ad sur face of a laden vehicle is between 350
mm and 420 mm. Tr
ailer loads When
towing a trailer, the permissible gross vehi‐
cle weight is inc reased by100kg forve hicles
with passenger vehicle appr oval. The maximum
permissible rear axle load may be exceeded by
15 0kg when towing a trailer.
The road speed of theve hicle must be limited to
a maximum of 100 km/h in accordance with
Directive 92/21/EEC.
The permissible weights and loads which must
not be exceeded can also be obtained from the
fo llowing sources of information:
R Vehicle documents
R The type plates of the trailer hitch, trailer and
ve hicle
If th eva lues dif fer, th e lo west value applies.
When driving in moun tainous areas, no tethat the
engine po wer output, and with it the gradient
climbing capability of theve hicle, decrease with
increasing ele vation.
The following values apply for a minimum start-
off gradeability of 12%. Te
ch nical da ta277