mileage Mercury Sable 2002 Owner's Manuals

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
178

•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
200

octane rating ...................167, 185
quality ......................................167
running out of fuel .................168
safety information relating to
automotive fuels .....................164
Fuses ..................................125–126
G
Gas cap (see Fuel cap) ............166
Gas mileage
(see Fuel economy) .................168
Gauges .........................................13
GAWR (Gross Axle Weight
Rating) .......................................118
definition .................................118
driving with a heavy load ......118
location ....................................118
GVWR (Gross Vehicle Weight
Rating) .......................................118
calculating ...............................118
definition .................................118
driving with a heavy load ......118
location ....................................118
H
Headlamps ...................................26
aiming ........................................28
autolamp system .......................26
bulb specifications ....................31
daytime running lights .............26
flash to pass ..............................27
high beam .................................27
replacing bulbs .........................33
turning on and off ....................26
Heating
heating and air conditioning
system .......................................23
Hood ..........................................150I
Ignition ...............................107, 185
Infant seats (see Safety seats) ..99
Inspection/maintenance (I/M)
testing ........................................172
Instrument panel
cleaning ...................................146
cluster ........................................10
lighting up panel and
interior .......................................27
J
Jack ............................................131
positioning ...............................131
storage .....................................131
Jump-starting your vehicle ......135
K
Keyless entry system .................64
Keys
positions of the ignition .........107
L
Lamps
autolamp system .......................26
bulb replacement
specifications chart ..................31
cargo lamps ...............................27
daytime running light ...............26
fog lamps ...................................26
headlamps .................................26
headlamps, flash to pass ..........27
instrument panel, dimming .....27
interior lamps .....................29–32
replacing
bulbs ..................31, 33, 35–38, 40
Index
237