ESP Mercury Villager 2002 Owner's Manuals

Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
BREAKING-IN YOUR VEHICLE
There are no particular guidelines for breaking-in your vehicle. During
the first 1 600 km (1 000 miles) of driving, vary speeds frequently. This is
recommended to give the moving parts a chance to break in.
SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner’s
Guide.
Introduction
6

WARNING LIGHTS AND CHIMES
Warning lights and gauges can alert you to a vehicle condition that may
become serious enough to cause expensive repairs. A warning light may
illuminate when a problem exists with one of your vehicle’s functions.
Many lights will illuminate when you start your vehicle to make sure the
bulb works.If any light remains on after starting the vehicle, have
the respective system inspected immediately.
Standard analog instrument cluster
Optional electronic instrument cluster
Service engine soon
Illuminates briefly to ensure the
system is functional. If it comes on
after the engine is started, one of
the engine’s emission control
systems may be malfunctioning. The light may illuminate without a
driveability concern being noted. The vehicle will usually be drivable and
will not require towing.
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Instrument Cluster
10

Pull lock control out to engage the
lock. Push control in to disengage
childproof locks.
REMOTE ENTRY SYSTEM
This device complies with part 15 of the FCC rules and with RS-210 of
Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
The remote entry system allows you to:
•lock or unlock all vehicle doors without a key.
•activate the panic alarm.
If there is any potential remote keyless entry problem with your vehicle,
ensureALL remote entry transmittersare brought to the dealership,
to aid in troubleshooting.
Locks and Security
109

Vehicle sensitive mode
The vehicle sensitive mode is the normal retractor mode, allowing free
shoulder belt length adjustment to your movements and locking in
response to vehicle movement. For example, if the driver brakes
suddenly or turns a corner sharply, or the vehicle receives an impact of
approximately 8 km/h (5 mph) or more, the combination safety belts will
lock to help reduce forward movement of the driver and passengers.
Automatic locking mode
In this mode, the shoulder belt is automatically pre-locked. The belt will
still retract to remove any slack in the shoulder belt.
The automatic locking mode is not available on the driver safety belt.
When to use the automatic locking mode
•Any timea child safety seat is installed in a passenger front or
outboard rear seating position (if equipped). Children 12 years old and
under should be properly restrained in the rear seat whenever
possible. Refer toSafety Restraints for ChildrenorSafety Seats for
Childrenlater in this chapter.
How to use the automatic locking mode
•Buckle the combination lap and
shoulder belt.
Seating and Safety Restraints
131

SAFETY RESTRAINTS FOR CHILDREN
See the following sections for directions on how to properly use safety
restraints for children. Also seeAir bag supplemental restraint system
(SRS)in this chapter for special instructions about using air bags.
Important child restraint precautions
You are required by law to use safety restraints for children in the U.S.
and Canada. If small children ride in your vehicle (generally children who
are four years old or younger and who weigh 18 kg [40 lbs] or less), you
must put them in safety seats made especially for children. Check your
local and state or provincial laws for specific requirements regarding the
safety of children in your vehicle.
Never let a passenger hold a child on his or her lap while the
vehicle is moving. The passenger cannot protect the child from
injury in a collision.
Always follow the instructions and warnings that come with any infant or
child restraint you might use.
When possible, always place children under age 12 in the rear
seat of your vehicle.Accident statistics suggest that children are safer
when properly restrained in the rear seating positions than in the front
seating positions.
Children and safety belts
If the child is the proper size, restrain the child in a safety seat.
Children who are too large for child safety seats (as specified by your
child safety seat manufacturer) should always wear safety belts.
Follow all the important safety restraint and air bag precautions that
apply to adult passengers in your vehicle.
If the shoulder belt portion of a combination lap and shoulder belt can
be positioned so it does not cross or rest in front of the child’s face or
neck, the child should wear the lap and shoulder belt. Moving the child
closer to the center of the vehicle may help provide a good shoulder belt
fit.
Do not leave children, unreliable adults, or pets unattended in
your vehicle.
Seating and Safety Restraints
141

•steering wheel is turned when getting in or out of the vehicle
Make sure the corresponding lights illuminate or illuminate briefly. If a
light fails to illuminate, have the vehicle serviced.
•If the driver’s safety belt is fastened, the
light may not illuminate.
Starting the engine
Note:Whenever you start your vehicle, release the key as soon as the
engine starts. Excessive cranking could damage the starter.
1. Turn the key to 4 (START)
without pressing the accelerator
pedal and release as soon as the
engine starts. The key will return to
3 (ON).
2. If the temperature is above–12°C
(10°F) and the engine does not
start within five seconds on the first
try, turn the key to OFF, wait 10
seconds and try again.
3. If the temperature is below -12°C (10°F) and the engine does not
start in 15 seconds on the first try, turn the key OFF and wait 10
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Driving
157

When parking, do not use the gearshift in place of the parking
brake. Always set the parking brake fully and make sure that the
gearshift is securely latched in Park (P). Turn off the ignition
whenever you leave your vehicle. Never leave your vehicle unattended
while it is running. If you do not take these precautions, your vehicle
may move unexpectedly and injure someone.
Driving with an automatic overdrive transaxle
Your automatic transaxle electronically controls the shift feel by using an
adaptive learning strategy. This feature is designed to optimize shift
smoothness.
Note:It is normal for your transaxle to shift firmly during the first few
hundred kilometers (miles) of operation until the adaptive strategy has
been learned. The adaptive learning strategy is maintained by power
from the battery. When the battery is disconnected or a new battery is
installed, the transaxle must relearn its adaptive strategy. Optimal
shifting will resume within a few hundred kilometers (miles) of
operation.
Your automatic overdrive transaxle
provides fully automatic operation in
either D (Overdrive) or with the
O/D OFF switch depressed. Driving
with the gearshift lever in D
(Overdrive) gives the best fuel economy for normal driving conditions.
For manual control, start in 1 (First) and then shift manually.
To put your vehicle in gear, start the
engine, depress the brake pedal,
then move gearshift lever out of P
(Park).
DRIVING THROUGH WATER
Do not drive quickly through standing water, especially if the depth is
unknown. Traction or brake capability may be limited and if the ignition
system gets wet, your engine may stall. Water may also enter your
engine’s air intake and severely damage your engine.
If driving through deep or standing water is unavoidable, proceed very
slowly. Never drive through water that is higher than the bottom of the
hubs.
OVERDRIVE
OFF/ON
P R N D 2 1
Driving
166

If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
196

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
Customer Assistance
200

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your
dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is“hot to the touch”or during exposure to
strong, direct sunlight.
•Always use a clean sponge or carwash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will“gray”or stain the parts over time.
Cleaning
203