TABLE OF CONTENTS
41 GENUINE NISSAN ORIGINAL EQUIPMENT
MUFFLER, GENUINE NISSAN SHOCK
ABSORBER AND STRUT LIFETIME LIMITED
43 REPLACEMENT BATTERY
44 GENUINE NISSAN PARTS AND
45 CORROSION PROTECTION GUIDELINES
46 NISSAN’S SECURITY+PLUS
VEHICLE PROTECTION PLAN 27 MICHELIN TIRE LIMITED WARRANTY
29 TOYO TIRE LIMITED WARRANTY
32 ORIGINAL EQUIPMENT TIRE
33 IMPORTANT TIRE SAFETY INFORMATION
38 LIMITED WARRANTY ON GENUINE NISSAN
REPLACEMENT PARTS, GENUINE NISMO
S-TUNE PARTS, AND GENUINE NISSAN
40 SUMMARY OF THE NISSAN LIFETIME
REPLACEMENT PANEL CORROSION
Corrosion Coverage (Perforation)
Federal Emission Performance
Federal Emission Defect
Federal Emission Long Term Defect
California Emission Performance
California Emission Defect
California Emission Long Term Defect
Seat Belt 36 months / 36,000 miles..
60 months / UNLIMITED MILEAGE..
60 months / 60,000 miles..
24 months / 24,000 miles..
36 months / 36,000 miles..
96 months / 80,000 miles..
36 months / 50,000 miles**.
36 months / 50,000 miles**..
84 months / 70,000 miles** ..
120 months/unlimited mileage.. Summary of Warranty Coverage*
0 miles 90,000 miles * See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conﬂ ict with this chart.
**California Emissions for Altima-SULEV, Rogue-SULEV, Versa-SULEV and Sentra-SULEV ONLY: Warranty coverage is 15 years/150,000 miles, whichever occurs ﬁ rst.
WARRANTY COVERAGE AT A GLANCE
The BBB will, in most cases, send you a ﬁ nal decision within
forty (40) days (plus 7 if you have not contacted the proper
person from the dealership or Nissan) unless you delay the
process. If you accept the decision, it will be legally binding
on you and Nissan. If you do not accept the decision, it will
not be legally binding on you or Nissan. However in some
states, if the decision is not accepted, it may be introduced
either by you or by Nissan, as evidence in any potentially
related court action.BBB AUTO LINE is an informal dispute settlement mechanism
operated to comply with applicable Federal law and regulations.
In states where BBB AUTO LINE is available, you are required to
use BBB AUTO LINE before exercising rights or seeking remedies
under Title I of the Federal Magnuson-Moss Warranty Act, 15
U.S.C. §2301, et. seq. If you choose to seek remedies other than
those created by Title I of the Magnuson-Moss Warranty Act, (for
example, under state law) , that Federal Act does not require you
to ﬁ rst use BBB AUTO LINE. The program is still available to you,
however, and may be of considerable assistance. Some states specify
that informal dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-operated complaint
resolution processes, before you may ﬁ le a lawsuit under state
law, and/or before you may have certain other rights or remedies
available under state law. In accordance with those states' laws,
Nissan requires the prior use of BBB AUTO LINE in good faith
before you resort to such other processes, ﬁ le a lawsuit, or seek
other remedies provided by state law. Please see the "Supplement to
2009 Nissan Warranty Information Booklet & 2009 Nissan Owner's
Manual" for additional information.BBB AUTO LINE may not be available in all states. We, Nissan,
would be pleased to provide you with information about the
availability of BBB AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
For additional information on the Auto Line program, please refer
particularly to the information on your state in the "Supplement
to 2009 Nissan Warranty Information Booklet, and 2009 Nissan
Or you can write to Nissan with the above information
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a special
automotive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Business
Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number (1-
800-NISSAN-1) . We will be happy to provide you with
information about BBB AUTO LINE. Or, you may contact
the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of
your complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If
a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
NISSAN CARES...Both Nissan and your Nissan dealer are dedicated to serving
all your automotive needs. Your complete satisfaction
with your vehicle and your Nissan dealer are our primary
concerns. Your Nissan dealer is always available to assist
you with all your automobile service requirements.
If, however, a situation arises that you believe has not been
addressed to your satisfaction, we ask that you take the
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer Affairs
Department using our toll free number:
The Consumer Affairs Department will ask for the following
information: Your name, address, and telephone number Vehicle identiﬁ cation number (on dashboard) Date of purchase Current odometer reading Your Nissan dealer’s name Details of the concern
NISSAN’S CUSTOMER CARE PROGRAM
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION
ASSISTANCE OUTSIDE OF WARRANTYIn our continuing effort to convey our commitment
to service and customer satisfaction, Nissan may
occasionally offer to pay or reimburse for part or all of
the cost of making certain, speciﬁ c repairs beyond or
outside of the terms of the warranty for some speciﬁ c
vehicle models. (Some states refer to such programs as
“adjustment programs”) . In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
Please review the "Supplement to the
2009 Nissan Warranty
Information Booklet &
2009 Nissan Owner's
Manual" for important
consumer rights in your
Nissan may occasionally offer special assistance that may
pay for part or all of vehicle repairs beyond the expiration
of the limited warranty period on a case by case basis.
Should you experience unusual difﬁ culties with your vehicle
please discuss the situation with your dealer. If your dealer
is unable to assist you, you may call the Nissan Consumer
Affairs Department at 1-800-NISSAN-1 to discuss your
concern. You will need to provide the Model, Model Year,
VIN (Vehicle Identiﬁ cation Number) , mileage, maintenance
history, a detailed explanation of the concern, and why you
believe that Nissan should be responsible for the repair.
Your request will be individually investigated and you will
be informed of Nissan’s decision.