NISSAN ALTIMA COUPE 2010 D32 / 4.G Navigation Manual

10-20General system information
MEMO

11 Troubleshooting guide
Customer assistance.............................11-2
Basic operations.................................11-3
Vehicle icon......................................11-4
Route calculation and visual guidance..............11-6Voice guidance...................................11-8
Voice recognition.................................11-9
Traffic information................................11-10

For assistance or inquiries about the NISSAN
Navigation System, please contact the NISSAN
NAVIGATION HELPDESK. See the contact in-
formation on the inside front cover of this
manual.
CUSTOMER ASSISTANCE
11-2Troubleshooting guide

Symptom Possible cause Possible solution
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
The system in the video mode. Press DISC-AUX to change the mode. Refer to the vehicle Owner’s Manual.
The display is turned off.
Press and hold the
button to turn on the display.
No voice guidance is available.
or
The volume is too high or too low.The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets
(roads displayed in gray) .This is not a malfunction.
No map is displayed on the screen. A screen other than map screen is displayed. Press the MAP button.
The screen is too dim. The movement is slow. The temperature in the interior of the vehicle is low. Wait until the interior of the vehicle has warmed up.
Some pixels in the display are darker or
brighter than others.This condition is an inherent characteristic of liquid
crystal displays.This is not a malfunction.
Some menu items cannot be selected. Some menu items become unavailable while the
vehicle is driven.Park the vehicle in a safe location, and then operate the navigation system.
BASIC OPERATIONS
Troubleshooting guide11-3

Symptom Possible cause Possible solution
Names of roads and locations differ between Plan
view and Birdview™.This is because the quantity of the displayed information is
reduced so that the screen does not become too crowded.
There is also a chance that names of the roads or locations
may be displayed multiple times, and the names appearing
on the screen may be different because of a processing
procedure.This is not a malfunction.
The vehicle icon is not displayed in the correct
position.The vehicle was transported after the ignition switch was
pushed off, for example, by a ferry or car transporter.Drive the vehicle for a while on a road where GPS signals can
be received.
The position and direction of the vehicle icon may be incor-
rect depending on the driving environments and the levels of
positioning accuracy of the navigation system.This is not a malfunction. Drive the vehicle for a while to auto-
matically correct the position and direction of the vehicle icon.
“Current vehicle location” (page 10-4)
When the vehicle is traveling on a new road, the
vehicle icon is located on another road nearby.Because the new road is not stored in the map data, the sys-
tem automatically places the vehicle icon on the nearest road
available.Updated road information will be included in the next version of
the map data.
The screen does not switch to the night screen
even after turning on the headlights.The daytime screen was set the last time the headlights were
turned on.Set the screen to the night screen mode using the
but-
ton when turning on the headlights.
“Display settings” (page 8-3)
The map does not scroll even when the vehicle is
moving.The current location map screen is not displayed. Press the MAP button.
The vehicle icon is not displayed. The current location map screen is not displayed. Press the MAP button.
VEHICLE ICON
11-4Troubleshooting guide

Symptom Possible cause Possible solution
The GPS indicator on the screen remains gray. GPS signals cannot be received under certain conditions,
such as in a parking garage, on a road with many tall
buildings, etc.Drive on an open, straight road for a while.
GPS signals cannot be received because objects are placed
on the instrument panel.Remove the objects from the instrument panel.
A sufficient number of GPS satellites is not available. Wait for the satellites to move to locations available for the navi-
gation system.
The location of the vehicle icon is misaligned from
the actual position.When using tire chains or replacing the tires, speed calcula-
tions based on the speed sensor may be incorrect.Drive the vehicle for a while (at approximately 19 MPH [30 km/h]
for about 30 minutes) to automatically correct the vehicle icon
position. If this does not correct the vehicle icon position, con-
tact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle
icon position is always misaligned in the same area) .Updated road information will be included in the next version of
the map data.
Troubleshooting guide11-5

Symptom Possible cause Possible solution
Waypoints are not included in the auto reroute
calculation.Waypoints that have been already passed are not included in the
auto reroute calculation.To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray) .This is not a malfunction.
The auto reroute calculation (or detour calculation) sug-
gests the same route as the one previously suggested.Route calculations took priority conditions into consideration, but
the same route was calculated.This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the
vehicle has already passed.A maximum of 5 waypoints can be set on the route.
To go to 6 or more waypoints, perform route calcula-
tions multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road, and
recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two intermediate
destinations, and perform route calculations multiple
times.
There are time restricted roads (by the day of the week, by time)
near the current vehicle location or destination.Set “Use Time Restricted Roads” to off.
“Setting conditions for the route calcula-
tion” (page 5-33)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in
gray) .This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE
11-6Troubleshooting guide

Symptom Possible cause Possible solution
The part of the route that the vehicle has already passed
is deleted.A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on the
area) .This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to
the starting point or destination, the system may suggest an indirect
route.Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads) .Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not correspond to the
actual information.This may be caused by insufficient or incorrect map data. Updated information will be included in the next ver-
sion of the map data.
The suggested route does not exactly connect to the
starting point, waypoints, or destination.There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on
a main road, and perform route calculation.
Troubleshooting guide11-7

Symptom Possible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections
marked with a
. In some cases, voice guidance is not
available even when the vehicle should make a turn.This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route calculation
again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond to the
actual condition.The content of voice guidance may vary, depending on the
types of intersections at which turns are made.Follow all traffic rules and regulations.
VOICE GUIDANCE
11-8Troubleshooting guide

Symptom Possible cause Possible solution
The system does not recognize the voice command.
or
The system accepts the voice command incorrectly.The interior of the vehicle is too noisy. Close the windows or have other occupants be quiet.
The volume of the voice is too low. Speak louder.
The volume of the voice is too loud. Speak softer.
Pronunciation is unclear. Speak clearly.
The voice command is given before the voice recognition sys-
tem is ready.Press and release the
button on the steering
wheel switch, and speak a command after the tone
sounds.
8 seconds or more have passed after pressing and releasing
the
button on the steering wheel switch.Make sure to speak a command within 8 seconds after the
beep tone sounds.
Only a limited range of voice commands is usable for each
screen.Use a correct voice command appropriate for the current
screen.
INFO:
For the best recognition, speak appropriate commands. Command lists are available earlier in this manual.
Standard Mode:
“Command List” (page 9-7)
Alternate Mode:
“Command List” (page 9-19)
VOICE RECOGNITION
Troubleshooting guide11-9