dashboard NISSAN QUEST 2016 RE52 / 4.G Warranty Booklet

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satisfac-
tion with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always available to
assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd., Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you do not accept the decision,
it will not be legally binding on you or Nissan. However
in some states, if the decision is not accepted, it may be
introduced either by you or by Nissan, as evidence in
any potentially related court action.
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2 NISSAN’S CUSTOMER CARE PROGRAM

ROADSIDE ASSISTANCE
Included with your Nissan Vehicle purchase, Roadside
Assistance Benefits are available to you, 24 hours a day,
365 days a year, for emergency roadside assistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Flat Tire
●Accident/Collision
(One-way tow, loaner vehicle not included)
●Dead Battery
●Out of Gas
●Lock-out service
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-647-7261and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. The
VIN can be found imprinted on a plate affixed to the
upper dashboard on the driver’s side of your vehicle.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are
experiencing, the Roadside Assistance Representative
will determine the appropriate roadside assistance ser-
vice to be dispatched. In most cases, minor disablement
services such as lock-out service, out-of-gas delivery,
battery boost, etc., can be performed on-site so that you
can be on the road again as soon as possible. There is
no charge for the dispatch of on-site or towing service.
Any charges for the replacement of keys, or non-
warranty items will be your responsibility at the time of
the repair or service. There is no charge for the towing service. Roadside Assistance will arrange to transport
the vehicle to the nearest Nissan dealer. Warranty cov-
ered repairs will be provided for under the terms of the
applicable Nissan New Vehicle Limited Warranty. How-
ever, any non-warranty or accident/collision repairs will
be your responsibility.
Note: You may be required to sign a receipt at the time
of disablement to acknowledge receipt of the Roadside
Assistance service rendered.
EMERGENCY TRAVEL EXPENSE/TRIP INTER-
RUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after war-
ranty repairs have been completed
The Roadside Assistance Representative, (toll free
number 1-800-647-7261will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. In some situations
you may be required to pay for these benefits initially. If
so, the representative will provide instructions for reim-
bursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not avail-
able for accident/collision and/or other non-warrantable
disablements. COVERAGE
Roadside Assistance is provided for all Nissan
vehicles from the date the vehicle is delivered to
the first retail buyer or otherwise put into use,
whichever is earlier, for a period of
36 months/36,000 miles.
Roadside Assistance is available to anyone operating
the Nissan Commercial vehicle with the authorization of
the owner. (For purpose of Roadside Assistance ben-
efits, “owner” includes the lessee of a leased vehicle.)
These services are transferable with the resale of the
vehicle for the time remaining on the original Nissan
New Vehicle Limited Warranty coverage period. Road-
side Assistance is available throughout the lower 48
States and Hawaii.
TOWING
Roadside Assistance provides towing service for a pe-
riod of 60 months/60,000 miles, (whichever comes
first) .
EXCLUSIONS
Roadside Assistance is not a warranty and is not
provided under any Nissan warranty,
but is a ser-
vice which is provided to you as part of the purchase of
a Nissan Vehicle to minimize any unforeseen vehicle
operation inconvenience. Potential liability is expressly
limited to the cost of the listed benefits and does not
extend to incidental or consequential damages such as
loss of use inconvenience, loss of pay, or commercial
loss.
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72 ROADSIDE ASSISTANCE