NISSAN VERSA HATCHBACK 2009 1.G Warranty Booklet
Manufacturer: NISSAN, Model Year: 2009, Model line: VERSA HATCHBACK, Model: NISSAN VERSA HATCHBACK 2009 1.GPages: 55, PDF Size: 2.24 MB
Page 21 of 55
18CONDITIONS and EXCLUSIONSTo the extent permitted by law, Bridgestone Firestone North
American Tire, LLC disclaims all other warranties, including
but not limited to the implied warranties of merchantability
and fi tness for a particular purpose and any liability for
incidental consequential damages, loss of time, loss of
vehicle use or, inconvenience. Some states do not allow
the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For war-
ranty conditions outside the United States and Canada,
see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone.
In accordance with Federal Law, this Limited Warranty
has been designated as a "Limited Warranty.” Nothing in
this Limited Warranty is intended to be a representation
that tire failures cannot occur. This Limited Warranty is
given in the United States by Bridgestone Firestone North
American Tire, LLC, 535 Marriott Dr., Nashville, TN 37214
and in Canada by Bridgestone Firestone Canada Inc.,
5770 Hurontario St., Suite 400, Mississauga, Ontario,
Canada L5R 3G5.OWNER'S OBLIGATIONSIn order to keep this Limited Warranty valid, we require you
to have your tires regularly inspected and rotated per the
vehicle Owner's Manual and to furnish proof of same in
order to receive an adjustment. Such proof should show
the date, mileage, and servicing location. A sales receipt
containing this information will suffi ce. It is your obligation
to maintain proper tire infl ation pressures as specifi ed by
the vehicle manufacturer and to operate the vehicle within
tire/vehicle load capacity and speed limitations. It is also your obligation to maintain proper wheel alignment and
tire/wheel assembly balance. To request an adjustment, you
must present the tire to an authorized Bridgestone Firestone
retailer. Complete and sign the customer section of the
Bridgestone Firestone North American Tire, LLC Limited
Warranty adjustment form and pay appropriate replacement
price, taxes, disposal fee, and service charges, if any.
ARBRITRATIONYou and Bridgestone Firestone North American Tire, LLC
agree that all claims, disputes, and controversies between
you and it, including any of its agents, employees, suc-
cessors, or assigns, arising out of or in connection with
this Limited Warranty, or any other warranties, express or
implied, including a failure of warranty and the validity of
this arbitration clause, but excluding claims for personal
injury or property damage, shall be resolved by binding
arbitration between you and it, according to the formal
dispute resolution procedures of the National Arbitration
Forum, under the Code of Procedure then in effect. This
arbitration will be conducted as a document hearing. If
you request any procedures beyond a document hearing,
you will be responsible for all fees, including fi ling and
administrative fees, above and beyond the fees required
for document hearings. The arbitration between you and
Bridgestone Firestone North American Tire, LLC shall not
include any other customers, be combined or consolidated
in any fashion with arbitrations involving other customers, or
proceed in any form of class action in which the claims of
numerous customers are considered together. Any award
of the arbitrator(s) may be entered as a judgment in any
court of competent jurisdiction. The arbitrators will have no
authority to award punitive or other damages not measured
by the prevailing party’s actual damages, except as may be
required by statute. Information may be obtained and claims
may be fi led at any offi ce of the National Arbitration Forum
or at P.O. Box 50191, Minneapolis, MN 55405.THE WARRANTOR
The warrantor of Bridgestone and Firestone tires is:
Bridgestone Firestone North American Tire LLC
535 Marriott Dr.
Nashville, TN 37214
Please contact Bridgestone Firestone for a copy of their
“Tire Maintenance, Safety and Warranty Manual”
For Customer Assistance:
1-800-847-3272
SAFETY INFORMATIONAny tire, no matter how well constructed, may fail in
use as a result of punctures, impact damage, improper
infl ation, overloading, or other conditions resulting
from use or misuse. Tire failure may create a risk
of serious personal injury or property damage. To
reduce risk of tire failure, we strongly recommend you
read and follow all safety information contained in the
Important Tire Safety Information section contained
in this booklet, the tire placard in the vehicle or the
Owner’s Manual.
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
Page 22 of 55
19
HIGHWAY AUTO AND LIGHT TRUCK TIRE
REPLACEMENT AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR
UNISTEEL
® RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?You are eligible for the benefi ts of this Limited Warranty
if you meet all the following criteria:
• You are the owner or authorized agent of the owner of
new Goodyear or Dunlop highway auto or light truck
tires supplied as Original Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed
tire identifi cation numbers.
• Your tires have been used only on the vehicle on which
they were originally installed according to the vehicle
manufacturer or Goodyear’s recommendations.
• Your tires were purchased on or after January 01,
2004.
Light truck tires are defi ned as all tires identifi ed with the
“LT” designation in the sidewall stamping plus the 8-19.5
and 8R19.5 sizes which do not carry the “LT” designa-
tion.WHAT IS COVERED AND FOR HOW
LONG?FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial
light truck tire, covered by this policy, removed from service
due to a covered warranty condition during the fi rst 2/32” of
usable treadwear or twelve months from date of purchase,
whichever comes fi rst, will be replaced with a comparable
new Goodyear or Dunlop tire at no charge, including mount-
ing and balancing. (Without proof of purchase the date of
manufacture will be used to determine age.)
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK
TIRES
Any new Goodyear or Dunlop highway auto or light truck
tire, other than radial auto, radial light truck tires, removed
from service due to a covered warranty condition during
the fi rst 1/32” of usable treadwear will be replaced with
a comparable new Goodyear or Dunlop tire at no charge,
including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed
from service due to a covered warranty condition during
the fi rst 50% of usable treadwear (1/32”) will be replaced
with a comparable new Goodyear or Dunlop temporary
spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed
from service due to a covered warranty condition will be
replaced with a comparable new Goodyear or Dunlop tire
on a prorated basis for up to six (6) years from the date of
original new tire purchase or when the treadwear indicators
become visible (worn to 2/32”) , whichever occurs fi rst.
(Without proof of purchase the date of manufacture will
be used to determine age.)HOW WILL PRORATED CHARGES BE
CALCULATED?Replacement price will be calculated by multiplying the
tire’s advertised retail selling price at the time of adjust-
ment by the percentage of usable original tread that has
been worn off. You pay for mounting and balancing, and
an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) and any other applicable taxes.EXAMPLE: If your disabled tire had an original 8/32” of us-
able treadwear and is worn to 4/32” usable tread remaining,
you have used 50%, and therefore must pay 50% of the
advertised retail selling price of the comparable tire.
In addition, you must pay an amount equal to the full cur-
rent Federal Excise Tax (U.S. only) or any other applicable
taxes for the comparable new replacement tire at the time
of adjustment. If the price of the new comparable tire is
$80, the cost to you would be $40 plus F.E.T. (U.S. only)
plus any other applicable taxes.
WHAT IS A COMPARABLE TIRE?A “comparable” new Goodyear or Dunlop tire will be the
same brand tire and may either be the same line of tire or,
in the event that the tire is not available, the same brand
tire with the same basic construction and quality with a
different sidewall or tread confi guration. If a higher priced
tire is accepted as replacement, the difference in price will
be at an additional charge to you.
Any replacement tire provided pursuant to this warranty
will be covered by the Goodyear or Dunlop warranty in
effect at the time of replacement.ADDITIONAL PROVISIONSA tire has delivered its full original tread life and the cov-
erage of this limited warranty ends when the treadwear
indicators become visible (worn to 2/32”) , or six (6) years
from the date of new tire purchase, whichever occurs fi rst.
(Without proof of purchase the date of manufacture will
be used to determine age.)LIMITATIONSThis limited warranty is applicable only in the United States
and Canada.(Continued on page 20)
Page 23 of 55
20
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
WHAT IS NOT COVERED BY THIS
WARRANTY?This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that
are worn beyond the fi rst two thirty-seconds of an inch
(2/32”) tread depth or 6 months from date of new vehicle
purchase, whichever occurs fi rst, or tires submitted for
ride disturbance due to damaged wheels or any vehicle
condition.
• Goodyear & Dunlop do not warrant or give credit in any
adjustment transaction for any kind of material added to
a tire (e.g., tire fi llers, sealants, balancing substances)
after the tire leaves a factory producing Goodyear or
Dunlop tires, nor will it adjust any tire that has failed as
a result of adding such material.
• Irregular wear or damage due to mechanical condition of
the vehicle, improper infl ation, overloading, high speed
spin-up, misapplication, misuse, negligence, racing,
use of tire chains, improper mounting or demounting,
improper repair, wreck, collision or fi re.
• Road hazards (includes, but not limited to, punctures,
cuts, snags, impact breaks, etc.) .
• Any tire that, after leaving a factory producing Good-
year or Dunlop tires, has been intentionally altered to
change its appearance (e.g., white inlay on a black tire
or regrooved) .
• Tires with weather-cracking that were purchased more
than four (4) years prior to presentation for adjustment or,
if purchase date cannot be verifi ed, manufactured more
than four years prior to presentation for adjustment.
• Temporary spare tires used on vehicles used in racing
and on passenger cars in special applications such as
police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck
Tires.• Loss of time, inconvenience, loss of vehicle use, inci-
dental or consequential damages.
• Tires supplied as Original Equipment are not eligible
for any tread life warranty consideration.
WHAT ARE YOUR LEGAL RIGHTS?Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
No Representative or Dealer has authority to make any rep-
resentation, promise, or agreement on behalf of Goodyear
or Dunlop except as stated herein.
Any tire, no matter how well constructed, may fail in
service or otherwise become unserviceable due to con-
ditions beyond the control of the manufacturer. Under no
circumstances is this warranty a representation that a tire
failure cannot occur.
This warranty gives you specifi c legal rights and you may
also have other rights that vary from state to state or
province to province.HOW DO YOU OBTAIN AN ADJUSTMENT?A. You must present the tire to be adjusted to an authorized
Goodyear or Dunlop service facility. Tires replaced on an
adjustment basis become the property of The Goodyear
Tire & Rubber Company, Goodyear Dunlop Tires North
America, Ltd. or Goodyear Canada Inc.
B. You must pay for taxes and any additional services you
order at the time of adjustment.
C. You must submit your claim on an approved claim form
supplied by an authorized Goodyear or Dunlop service
facility. The form must be fi lled out completely and
signed, where you the owner or your authorized agent
presented the tire for adjustment.
SAFETY WARNINGSProperty damage, serious injury or death may result
from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVER-
LOADING.
Follow the vehicle owner’s manual, tire placard or vehicle
certifi cation label on vehicle.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO
IMPROPER MOUNTING.
Only specially-trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED
RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEM-
BLIES COMPLETELY BEFORE DEMOUNTING.
• TIRE SPINNING ON SLIPPERY SURFACES SUCH
AS SNOW, MUD, ICE, ETC. DO NOT SPIN TIRES
IN EXCESS OF 35 MPH (55 KPH) , AS INDICATED
ON THE SPEEDOMETER. PERSONAL INJURY AND
SEVERE DAMAGE MAY RESULT FROM EXCESSIVE
WHEEL SPINNING, INCLUDING TIRE DISINTEGRA-
TION OR AXLE FAILURE.
WARNING: Vehicle handling, traction, ride comfort
and other performance parameters may be signifi cantly
affected by a change in tire size or type. Before replacing
tires, always consult and follow the vehicle owner’s manual
because some vehicle manufacturers prohibit changing
tire size. When selecting tires that are different from the
original equipment size make certain: (1) The tires have
adequate load carrying capacity based on the vehicle
placard, (2) The tires have suffi cient infl ation pressure
to carry the load and (3) There is proper clearance with
no interference points between the tire and vehicle. The
consumer must be aware to always drive safely and obey (Continued on page 21)
Page 24 of 55
21
all traffi c laws. Avoid sudden, sharp turns or lane changes.
Failure to follow any of these warnings may result in loss of
control of the vehicle, leading to an accident and serious
injury or death.TIRE CARE AND MAINTENANCE GUIDEThe easiest way to help ensure satisfactory mileage and
performance from your Goodyear or Dunlop tires is to give
them a simple but frequent (at least monthly) inspection
for proper infl ation, even treadwear, and the presence of
any damage.DO MAINTAIN PROPER INFLATION
PRESSURE IN YOUR TIRESProper infl ation pressure is necessary for optimum tire
performance, safety and fuel economy. To maintain
proper infl ation pressure, frequently (at least monthly)
check tires (when they are cool) with an accurate tire
pressure gauge.*
For example, it is diffi cult to tell just by looking at radial
tires whether they are underinfl ated.
Furthermore, when operating a vehicle equipped with
radial tires, it is diffi cult to notice when a tire has gone
fl at or nearly fl at since the “feel” of the vehicle does not
change signifi cantly.
*Evidence of air loss or repeated underinfl ation
always requires expert inspection to determine
the source of leakage and tire removal to deter-
mine repairability. To avoid injury, NEVER attempt to
reinfl ate a tire that has been run severely underinfl ated.Progressive air loss may result from punctures, cuts,
curbing, impacts or partial bead unseating. Some fi tment
causes for air loss are (1) incomplete bead seating, (2)
bead tearing caused by a machine tool due to insuf-
fi cient lubrication or improper adjustment, (3) leaking
valve core or rubber valve components. These should
be replaced when problems are detected and whenever
tires are replaced.
Always maintain infl ation pressure at the level
recommended by the vehicle manufacturer as
shown on the vehicle placard, vehicle certifi cation
label or in the vehicle owner’s manual:
Underinfl ation is the leading cause of tire failure and
may result in severe cracking, component separation or
“blowout.” It reduces tire load capacity, allows excessive
sidewall fl exing and increases rolling resistance, result-
ing in heat and mechanical damage. Maintaining proper
infl ation pressure is the single most important thing you
can do to ensure tire durability and maximum tread life.
Overinfl ation increases stiffness, which may deteriorate
ride and generate unwanted vibration. Overinfl ation also
increases the chances of impact damage.
DON’T OVERLOAD YOUR VEHICLECheck your vehicle owner’s manual to determine the load
limits. Overloading your vehicle places stress on your tires
and other critical vehicle components. Overloading a vehicle
can cause poor handling, increased fuel consumption and
may cause tire failure.
Never fi t your vehicle with new tires that have less load
capacity than shown on the vehicle tire placard and re-
member that optimum rim width is important for proper tire
load distribution and function.
The maximum load capacity stamped on the sidewalls of
P-Metric tires is reduced by 10% when used on a light
truck, utility vehicle or trailer. Never fi t P-Metric tires to light
trucks that specify LT-type replacement tires.
DON’T SPIN YOUR TIRES EXCESSIVELYAvoid excessive tire spinning when your vehicle is stuck in
snow, ice, mud or sand. The centrifugal forces generated
by a free-spinning tire/ wheel assembly may cause sudden
tire explosion resulting in vehicle damage and/or serious
personal injury to you or a bystander. Never exceed 35
mph/55 km/h, as indicated on your speedometer. Use a
gentle backward and forward rocking motion to free your
vehicle for continued driving. Never stand near or behind a
tire spinning at high speeds. For example, while attempting
to push a vehicle that is stuck or when an on-the-car spin
balance machine is in use.DO CHECK YOUR TIRES FOR WEARAlways remove tires from service when they reach two
thirty-seconds of an inch (2/32") remaining tread depth.
All new tires have treadwear indicators which appear as
smooth banks in the tread grooves when they wear to
the two thirty-seconds of an inch (2/32") level. Many wet
weather accidents result from skidding on bald or nearly
bald tires. Excessively worn tires are also more susceptible
to penetrations.DO CHECK YOUR TIRES FOR DAMAGEFrequent (at least monthly) inspection of your tires for
signs of damage and their general condition is important
for safety. If you have any questions, have your tire Dealer
inspect them. Impacts, penetrations, cracks, knots, bulges
or air loss always require tire removal and expert inspection.
Never perform a temporary repair or use an inner tube as
a substitute for a proper repair. Only qualifi ed persons
should repair tires.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
(Continued on page 22)
Page 25 of 55
22PROPER TIRE REPAIRNOTE: Goodyear and Dunlop do not warrant any inspection
or repair process. The repair is entirely the responsibility
of the repairer and should be made in accordance with
established Rubber Manufacturers Association (RMA)
procedures.THE CONVENIENCE (TEMPORARY)
SPAREThe Convenience (Temporary) Spare is designed, built,
and tested to the high engineering standards set by North
America’s leading car manufacturers and to Goodyear
and Dunlop’s own high standards of quality control. It is
designed to take up a minimum of storage space and, at the
same time, fulfi ll the function of a spare tire when needed.
The spare is kept in its storage space, fully infl ated at 60
psi. To be sure it is always ready for use, the air pressure
should be checked on a regular basis.
The Convenience (Temporary) Spare can be used in
combination with the original tires on your vehicle. You
can expect a tire tread life of up to 3,000 miles (4,800
kilometers) , depending on road conditions and your driv-
ing habits. To conserve tire tread life, return the spare to
the storage area as soon as it is convenient to have the
standard tire repaired or replaced.
The Convenience (Temporary) Spare weighs less than a
standard tire so it’s easier to handle. It also helps reduce
the total car weight which contributes to fuel economy.
The wheels used with the Convenience (Temporary) Spare
are specifi cally designed for use with high pressure spares
and should never be used with any other type tire.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
DON’T ATTEMPT TO MOUNT YOUR OWN
TIRESSerious injury or Death may result from explosion of tire/rim
assembly due to improper mounting procedures. Follow
tire manufacturer’s instructions and match tire diameter to
rim diameter. Mount light truck radials on rims approved for
radial service. Do not apply bead sealer. This can inhibit
bead seating. Lubricate beads and tire rim (including tube or
fl ap) contact surfaces. Lock assembly on mounting machine
or place in safety cage. STAND BACK and never exceed
40 psi to seat beads. Never use a volatile substance or
a rubber “donut” (also known as a bead expander or “O-
Ring”) to aid bead seating. Only specially-trained persons
should mount tires.DON’T MIX TIRES OF DIFFERENT SIZES
AND TYPES ON THE SAME AXLEFor optimum handling and control, Goodyear and Dunlop
recommend fi tment of four (4) tires of the same type and size
unless otherwise specifi ed by the vehicle manufacturer.
WARNING: Before you replace your tires, always consult
the vehicle owner’s manual and follow the vehicle manufac-
turer’s replacement tire recommendations. Vehicle handling
may be signifi cantly affected by a change in tire size or type.
When selecting tires that are different than the Original
Equipment size, see a professional installer in order to make
certain that proper clearance, load carrying capacity and
infl ation pressure is selected. Never exceed the maximum
load capacity and infl ation pressure listed on the sidewall of
the tire. Always drive safely and obey all traffi c laws. Avoid
sudden, sharp turns or lane changes. Failure to follow this
warning may result in loss of control of the vehicle, leading
to an accident and serious injury or death. When replacing tires, you must maintain the outside diam-
eter and load carrying capacity of the Original Equipment
tire. Infl ation pressure may need to be adjusted to avoid
overloading the tire. Consult the Tire & Rim Association
Load and Infl ation Tables, ETRTO or JATMA standards for
correct load and infl ation information.
NEVER FIT TIRES TO A VEHICLE THAT
HAVE LESS LOAD CARRYING CAPACITY
THAN AS REQUIRED BY THE ORIGINAL
EQUIPMENT MANUFACTURERExamples: Many vehicles, such as large passenger vans,
require Load Range E tires as designated by the vehicle
manufacturer. Fitment of a tire, such as a Load Range D,
with less carrying capacity is not allowed.
In other cases, tires of the same size may carry different
load indexes in the service description. You must make
certain the replacement tires fi tted to the vehicle have a
load carrying capacity equal to or greater than what the
Original Equipment manufacturer specifi es.FOLLOW THESE ADDITIONAL
GUIDELINESFit newest tires on rear axle. If radials and non-radials must
be fi tted to the same vehicle, fi t radials on rear axle. Never
mix radials and non-radials on the same axle. When fi tting
snow tires or all-season tires to performance vehicles,
always fi t in sets of four. It is not recommended to fi t tires
with different speed ratings. If tires with different speed
ratings are installed on a vehicle, they should be installed
with like pairs on the same axle. The speed capability of
the vehicle will become limited to that of the lowest speed
rated tires. It is also recommended that the lower speed
rated tires be placed on the front axle regardless of which
axle is driven to help prevent potential oversteer.(Continued on page 23)
Page 26 of 55
23
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
Use of lift kits with some vehicle/tire combinations can
cause instability. When changing tire sizes, always consult
Dealer for optimum rim width and carefully check vehicle/
tire clearances.RETREADED TIRESRetreaded passenger and light truck tires are not war-
ranted by Goodyear and Dunlop for any reason. Good-
year and Dunlop speed ratings and U.S. Department of
Transportation test compliance certifi cations are voided
for retreaded tires.DO MAINTAIN VEHICLE SUSPENSION,
WHEEL ALIGNMENT AND BALANCE AND
ROTATE YOUR TIRESLack of rotation, worn suspension parts, underinfl ation/
overinfl ation, wheel imbalance and misalignment can cause
vibration or irregular tire wear. Rotate your tires according
to your vehicle manufacturer’s recommendations or at
maximum intervals of 6,000 miles/10,000 km.
FOR ADDITIONAL INFORMATION, SEE THE “CON-
SUMER TIRE GUIDE” PUBLISHED BY THE TIRE
INDUSTRY SAFETY COUNCIL, P.O. BOX 1801,
WASHINGTON, DC 20013-1801, OR WRITE THE
GOODYEAR CONSUMER RELATIONS, DEPT. 728,
1144 E. MARKET ST., AKRON, OH 44316. IN CANADA
YOU CAN WRITE TO GOODYEAR CUSTOMER
ASSISTANCE CENTRE, 450 KIPLING AVENUE,
TORONTO, ONT. M8Z 5E1. YOU MAY ALSO CALL
GOODYEAR AT 1-800-321-2136 IN THE UNITED
STATES OR AT 1-800-387-3288 IN CANADA.
You must go to an authorized Goodyear or Dun-
lop outlet for replacement tires and all warranty
service.
TIRE SERVICE LIFETires are designed and built to provide many thousands of
miles of excellent service. For maximum benefi t, tires must
be maintained properly to avoid tire damage that may result
in removal from service before the tread is worn down to
minimum depth.
It is not practical to accurately predict the service life of
any specifi c tire in chronological time since service condi-
tions vary widely. The serviceability of a tire over time is
a function of the storage and service conditions (infl ation
pressure, load, speed, road hazard injury, etc.) to which
a tire is subjected. Consumers should not rely solely on
the appearance of the tire, but should be aware of any
change in dynamic performance such as increased air
loss, noise or vibration, which could be a sign to remove
the tire. Therefore, it is essential to have tires, including
spares, inspected regularly (at least monthly) for proper
infl ation pressure, damage and treadwear.
FOR SERVICE ASSISTANCE OR INFORMATION, FIRST
CONTACT THE NEAREST GOODYEAR OR DUNLOP
RETAILER.
1) For assistance in locating the nearest Goodyear
or Dunlop Retailer, look in the Yellow Pages under
Tire Dealers – New.
2) If additional assistance is required:
In U.S.A., call the Customer Assistance Center
at 1-800-321-2136 or write to:
Customer Assistance Center
Dept 728
1144 East Market Street
Akron, OH 44316-0001
In Canada, call the Customer Assistance Centre
at 1-800-387-3288 or write to:
Customer Assistance Centre
450 Kipling Avenue
Toronto, Ont. M8Z 5E1
SAFETY WARNINGS Serious injury or property damage may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/
OVERLOADING:
Follow the owner’s manual, tire placard in vehicle,
or Important Tire Safety Information located in this
booklet.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO
IMPROPER MOUNTING:
Only specially trained persons should mount
tires.
• FAILURE TO MOUNT RADIAL TIRES ON AP-
PROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL AS-
SEMBLIES COMPLETELY BEFORE DEMOUNT-
ING.
• TIRE SPINNING ON SLIPPERY SURFACES
SUCH AS SNOW, MUD, ICE, ETC. DO NOT
SPIN TIRES IN EXCESS OF 35 MPH (55 KPH) ,
AS INDICATED ON THE SPEEDOMETER. PER-
SONAL INJURY AND SEVERE DAMAGE MAY
RESULT FROM EXCESSIVE WHEEL SPINNING,
INCLUDING TIRE DISINTEGRATION OR AXLE
FAILURE.
Page 27 of 55
24GENERAL TIRE LIMITED WARRANTY
AND ADJUSTMENT POLICYThis Limited Warranty and Adjustment (the “Policy”)
is issued by Continental Tire North America, Inc. (the
“Company”) and is applicable for General-brand original
equipment tires and is a promise of replacement under
certain specifi ed conditions. This Policy applies to tires in
normal service displaying adjustable conditions (see Section
4) and does not require the existence of a workmanship or
material related condition in order to qualify for adjustment.
THIS POLICY IS NOT A WARRANTY THAT YOUR TIRE
WILL NOT FAIL OR BECOME UNSERVICEABLE IF
NEGLECTED OR MISTREATED.1. ELIGIBILITY
a. This Policy applies to the owner of Passenger
Car, Light Truck and Serva-Spare tires bearing
the General brand name and serial numbers, and
operated in normal service.
b. Eligible tires must be the original equipment tires,
used on the vehicle on which they were originally
installed by the vehicle manufacturer.
c. Tires branded “used” are not eligible under this
Policy.
2. WHAT IS THE ADJUSTMENT POLICY
AND FOR HOW LONG?Limited warranty coverage is for a maximum period of 72
months from the date of purchase*, determined by the
new vehicle registration date or new vehicle sales invoice
showing date of purchase.
If an eligible Passenger or Light Truck or Serva-Spare tire,
used in normal service, becomes unserviceable from a
condition other than those listed under Section 4, during
or after the time or treadwear periods shown below, it will
be replaced with a comparable** new General brand tire
according to (A) and (B)below.
(A) Free Replacement Policy:
Time* Treadwear
Passenger Tire First 12 Months or First 2/32nds,
(whichever comes fi rst) .
Mounting & balancing included
free of charge. Owner pays all
applicable taxes.
Light Truck Tire First 12 Months or First 3/32nds,
(whichever comes fi rst) .
Mounting & balancing included
free of charge. Owner pays all
applicable taxes. (Excluding F.E.T.)
Serva-Spare No Time Limit First 1/32nd
Tires Mounting & balancing included
free of charge. Owner pays all
applicable taxes.
(B) Pro Rata Replacement Policy:
Passenger/Light Truck Tires
After the "Free Replacement Policy" expires (set forth in
section 2A) , and the tire is still within 72 months from
the date of purchase*, you will pay, on a pro rata basis,
for a comparable** new General brand replacement tire.
A tire is eligible for an adjustment on a pro rata basis
until the tread is worn down to the tread wear indicators
(2/32nds of an inch of tread remaining) . The tire tread is worn out at this point and this Policy ends regardless of
time period. Owner pays all applicable taxes (including
F.E.T.) , mounting and balancing charges.
Serva-Spare Tires
After the “Free Replacement Policy” expires (set forth
in section 2A) , no adjustment will be made.
* At the time of claim, you need to present your new vehicle
registration or new vehicle sales invoice showing date of
purchase. If satisfactory proof-of-purchase date is not
provided, the D.O.T. certifi cation date of manufacture (tire
serial number) will be used.
** A “comparable” new General brand tire may be either the
same tire line or the same basic construction but with a
different sidewall or tread confi guration. If a higher-priced
tire is accepted as replacement, the owner will pay the
difference in price. Any tire replaced under this Policy will
be covered by the current General Tire Limited Warranty
and Adjustment Policy
3. HOW A PRO RATA PRICE IS
CALCULATEDThe replacement tire price will be determined by multiplying
the percentage of the usable tread worn by the Dealers
Selling Price (excluding all applicable taxes) at the time
of the adjustment or the General brand current published
Adjustment Base Price, whichever is lower. The usable
tread is the original tread down to the tread wear indicators
(2/32nds of an inch of tread remaining) . The Ajustment
Base Price is intended to fairly represent a Dealer's Selling
Price for the same or comparable tire.
GENERAL TIRE LIMITED WARRANTY
(Continued on page 25)
Page 28 of 55
25
4. WHAT IS NOT COVERED BY THE
ADJUSTMENT POLICY
a. The following conditions are not covered:
Road Hazard: Cuts, snags, punctures, bruises or
impact breaks and any damage caused by puncture
or tire repair.
Ride/Vibration: After “Free Replacement Policy”
(set forth in section 2A) expires.
Tire Damage or Failure Resulting From Improper
Operation or Maintenance: Load, speed, and
infl ation practices causing excessive operational
temperatures to exceed the tire capabilities.
Tire damage (including irregular treadwear) or failure
resulting from: improper mounting or demounting,
damaged rim, wheel alignment, tire trueing, chain
damage, brakes or any similar mechanical problem,
extreme temperature exposure, misuse, negligence,
and abusive driving such as tire spinning, racing or
accident damage.
Tire failure resulting from intentional alterations: such
as adding a white inlay on a blackwall or sealant
materials.
Age Conditions: Weather checking/cracking
coverage is for a maximum period of 48 months
from the date of purchase.b. General Exclusions -
Tire(s) submitted for an adjustment in service for
longer than 72 months from date of purchase*, are
not covered by this policy.
Tire(s) on any vehicle registered and normally
operated outside the United States and Canada are
not covered under this Policy. For tires on vehicles
normally operated outside the United States and
Canada, see the nearest General Tire dealer or
distributor for local coverage.
Tire(s) transferred from the vehicle on which they
were originally installed are not covered under this
Policy.
Company does not offer tread wearout coverage
up to a predetermined mileage under this Policy.
Tire(s) used in racing related activities or competitive
events are not covered by this Policy.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. NO
OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE MADE OR INTENDED BY COMPANY.
COMPANY DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION
TO THE DURATION OF THIS WRITTEN WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
NO COMPANY EMPLOYEE, RETAILER OR DEALER
HAS THE AUTHORITY TO MAKE ANY WARRANTY,
REPRESENTATION, PROMISE OR AGREEMENT ON
BEHALF OF COMPANY EXCEPT AS STATED IN THIS
LIMITED WARRANTY.
TO THE EXTENT PERMITTED BY LAW, COMPANY
DISCLAIMS LIABILITY FOR ALL CONSEQUENTIAL AND
INCIDENTAL DAMAGES. THE REMEDIES SET FORTH
IN THIS LIMITED WARRANTY ARE THE SOLE AND
EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES SO THE ABOVE LIMITATIONS OR
EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
GENERAL TIRE LIMITED WARRANTY
(Continued on page 26)
Page 29 of 55
26
GENERAL TIRE LIMITED WARRANTY
5. COMPANY'S OBLIGATIONSAny replacement qualifying under this Adjustment Policy
will be made by any General brand authorized dealer or
vehicle dealer authorized to handle General brand tire
adjustments. Company will replace the tire pursuant to
the terms of this Adjustment Policy.6. OWNER’S OBLIGATIONSTo make a claim under this Policy concerning any tire which
is covered by this Policy, you must present your claim with
the tire to any General brand tire dealer or vehicle dealer
authorized to handle General brand tires. For the nearest
General brand tire dealer, check the Yellow Pages, or use
the General brand Internet address, or one of the “800”
numbers shown under “For Customer Assistance.” To be
eligible for the terms of this Policy, you need to present
your new vehicle registration form or new vehicle sales
invoice showing date of purchase. Tires replaced on an
adjustment basis become the property of Company. You
will be required to sign the Company Limited Warranty
Claim Form or dealer replacement sales receipt.
You are responsible for payment of all applicable taxes
demounting, mounting and balancing charges set forth
under this Policy. You are also responsible for payment of
local tire-disposal fees and any parts or service regardless
of mileage or months of service. This includes payment for
tire rotation, alignment, towing, road service, valve stems
and tire repairs.
Owner is responsible for maintaining proper tire air pressure
and for proper maintenance of the tire.
THE WARRANTORThe warrantor of General brand tires is Continental
Tire North America, Inc., 1800 Continental Blvd.,
Charlotte, NC 28273.
For Customer Assistance:
1-800-847-3349 (Nationwide)
1-800-461-1776 (In Canada)
http://www.generaltire.com
SAFETY WARNINGDisregarding any of the safety precautions and
instructions contained in the Owner’s Manual or the
Important Tire Safety Information in this booklet may
result in tire failure or explosion causing serious personal
injury or death.
Page 30 of 55
27
WHO IS COVEREDThe owner of a Michelin Passenger or Light Truck tire which
bears the Michelin name and complete DOT identifi cation
number.
WHAT IS COVERED AND FOR HOW LONG
Michelin Passenger and Light Truck tires, used in normal
service on the vehicle on which they were originally fi tted
and in accordance with the maintenance recommendations
and safety warnings contained in the owner’s manual and
in the Important Tire Safety Information Section of this
booklet, are covered by this warranty against defects in
workmanship and material for the life of the original usable
tread, or 6 years from the date of purchase, whichever
comes fi rst. At that time, all warranties, express or implied,
are terminated. The usable tread is the original tread
down to the level of the tread wear indicators - 2/32nds
of an inch (1.6mm) of tread remaining. Date of purchase
is documented by new vehicle registration or tire sales
invoice. If no proof of purchase, coverage will be based
on date of manufacture.
WHAT IS NOT COVEREDTires which become unserviceable due to:
• Road hazard injury (e.g., a cut, snag, bruise, impact
damage, puncture, whether repairable or not);
• Incorrect mounting of the tire, tire/wheel imbalance, or
improper repair;
• Underinfl ation, overinfl ation, improper maintenance or
other abuse;
• Mechanical irregularity in the vehicle such as wheel
misalignment resulting in uneven or rapid wear;
• Accident, fi re, chemical corrosion, tire alteration, or
vandalism;
• Ozone or weather cracking.
WHAT MICHELIN WILL DOPASSENGER AND LIGHT TRUCK TIRES
A tire which becomes unserviceable due to a condition
covered by this warranty will be replaced with a comparable
new Michelin tire, free of charge, when 2/32nds of an inch
(1.6mm) or less of the original tread is worn, (or 25% or
less, whichever is most benefi cial to the user) and within 12
months of the date of purchase. Mounting and balancing
of tires is included. The cost of any other service charges
or applicable taxes are payable by the user.
When more than 2/32nds of an inch of original tread has
been worn (or more than 25%, whichever is most benefi cial
to the user) or after 12 months from date of purchase,
the user must pay the cost of a comparable new Michelin
passenger or light truck replacement tire on a pro-rata basis.
The dealer shall determine the charge by multiplying the
percentage of the original usable tread worn by the current
actual selling price at the adjustment location or the price
on the current Michelin Base Price List, whichever is lower.
This List is based on a predetermined price intended to
fairly represent the actual selling price of the tire. The cost
of mounting, balancing and any other service charges or
applicable taxes are payable by the user.
MICHELIN TIRE LIMITED WARRANTY
(Continued on page 28)