OLDSMOBILE AURORA 1996 Owners Manual

Part D: Recommended Fluids and
Lubricants
NOTE: Fluids and lubricants identified below by name,
part number or specification may be obtained from your
GM retailer.
USAGE
Engine Oil
Engine Coolant
FLUIDlLUBRICANT I ~
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines “Starburst” symbol of the proper viscosity.
To determine the preferred
viscosity for your vehicle’s engine,
see “Engine Oil” in the Index.
50/50 mixture of water (preferably
distilled) and GM Goodwrench@
DEX-COOL
TM or Havoline@
DEX-COOL (orange-colored,
silicate-free) antifreeze
conforming to GM Specification
6277M. See “Engine Coolant” in
the Index.
USAGE
Coolant Supplement
Sealer
Hydraulic Brake
System
Parking Brake
Cable Guides
Power Steering System
Automatic
Transaxle
Key Lock
Cylinders
FLUID/LUBRICANT
GM Part No. 3634621 or
equivalent with a complete flush
and refill.
Delco Supreme 11
@ Brake Fluid
(GM Part
No. 1052535 or
equivalent
DOT-3 brake fluid).
Chassis Lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements of
NLGI Grade
2, Category LB or
GM Power Steering Fluid
(GM Part
No. 1052884 - 1 pt.,
1050017
- 1 qt., or equivalent).
DEXRON@-I11 Automatic
Transmission Fluid.
Multi-Pu ose Lubricant, Superlube
% (GM Part
No. 12346241 or equivalent).
GC-LB.
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F Floor Shift
Linkage Chassis
Lubrication
Windshield
Washer Solvent
FLUID/LUBRICANT
Lubriplate Lubricant aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI Grade 2
Category LB or GC-LB.
Chassis Lubricant (GM Part
No. 1052497
or equivalent) or
lubricant meeting requirements of
NLGI Grade 2, Category LB or
GM Optikleen@ Washer Solvent
(GM
Part No. 1051515) or
equivalent. GC-LB.
USAGE FLUIDlLUBRICANT
Hood
Latch
Lubriplate Lubricant aerosol (GM
Assembly Pivots, Part No. 12346293 or equivalent)
Spring Anchor or lubricant meeting requirements
and Release of NLGI Grade 2, Category LB or
Pawl GC-LB.
Hood and Multi-Pu ose Lubricant,
Door Hinges, Superlube
% (GM Part
Fuel Door No. 12346241 or equivalent).
Hinge, Rear
Compartment
Lid Hinges
Weatherstrip Dielectric Silicone Grease (GM
Conditioning Part No. 12345579 or equivalent).
See “Replacement Parts” in the Index for recommended
:eplacement filters and spark plugs.
I
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts.
Your owner information portfolio
is a convenient place to store them.
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,
Maintenance Record
ODOMETER SERVICED
BY MAINTENANCE PERFORMED
7-46 -
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@ Section 8 Customer Assistance Information
I 1
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally,
any concern you
8-1
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may have with your vehicle can be handled by your
selling or servicing retailer. Your retailer has the facility,
trained technicians, special tools and up-to-date
information to promptly address any issue which may
arise. Oldsmobile has empowered its retailers to make
decisions and repair vehicles, and they are eager to
resolve your concern to your complete satisfaction.
If
your concern has not been resolved to your satisfaction,
take the following steps:
STEP ONE -- Discuss your concern with a member of
retailer management. Normally, concerns can be quickly
resolved at that level.
If the matter has already been
reviewed with the Sales, Service, or Parts Manager,
contact the owner of the retail facility or the General
Manager.
STEP TWO -- If after contacting a member of retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537. In Canada, contact GM
of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). For
help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the
U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: 1-809-763-13 15
In other overseas locations, call
GM North American
Export Sales in Canada at: 1-905-644-4112
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For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
0
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However, if you wish
to write
Oldsmobile, write to:
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing,
MI 48909
Canada
Customer Assistance Center
General Motors
of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That
is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
- A- L
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call
to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate
the nearest Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is
fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers all
1996 Oldsmobile vehicles.”
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
“Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
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Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Court
-
sport: _.
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way to make sure you’re able
to get out even when your car is in. For same-day
service, we’ll give
you a one-way shuttle ride of up to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide a loaner car or reimburse you up
to
$30 a day for the cost of alternate transportation -- a
cab, a bus or even a rental car
if necessary. Having your
car serviced is rarely convenient, but with Courtesy
Transportation, at least you’ll be able to get where you
need to
go, whether it’s here, or there.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available
only in the United States and Canada.
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Oldsmobile and your Oldsmobile retailer are
committed
to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB AUTO LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature
of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
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