PONTIAC BONNEVILLE 1994 Owners Manual

Maintenance Schedule
Section C: Periodic Maintenance
Inspections
Listed below are inspections and services which should be
performed at least twice
a year (for instance, each spring and
fall).
You should let your GM dealer’s service department or
other qualified service center do these jobs. Make sure any
necessary repairs are completed at once.
CHECK OR
SERVICE
Restraint Systems
WHAT TO DO
Now and then, make sure all your belts,
buckles, latch plates, retractors,
anchorages and reminder systems are
working properly.
Look for any loose
parts or damage. If you see anything
that might keep a restraint system from
doing its job, have
it repaired.
CHECK OR
SERVICE
Steering,
Suspension and
Front-Wheel-Drive
Axle Boot and Seal
Inspection
Exhaust System Inspection
Throttle Linkage
Inspection
WHAT TO DO
Inspect the front and rear suspension and steering system for damaged, loose or
missing parts, signs of wear, or lack of
lubrication. Inspect the power steering
lines and hoses for proper hookup,
binding, leaks, cracks, chafing, etc.
Clean and then inspect the drive axle
boot seals for damage, tears or leakage. Replace seals
if necessary.
Inspect the complete exhaust system. Inspect the body near the exhaust
system. Look for broken, damaged,
missing or out-of-position parts as well
as open seams, holes,
loose connections,
or other conditions which could cause a heat build-up
in the floor pan or could let
exhaust fumes
into the vehicle. See
“Engine Exhaust”
in the Index.
Inspect the throttle linkage for interference or binding, and for
damaged or missing parts. Replace
parts as needed.
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~~
~~ CHECK OR
SERVICE
Brake System
[nspection
WHAT TO DO
Inspect the complete system. Inspect
brake lines and hoses for proper
hookup, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for
wear and rotors for surface condition.
Also inspect drum brake linings for
wear and cracks. Inspect other brake
parts, including drums, wheel
cylinders, calipers, parking brake, etc.
Check parking brake adjustment. You
may need to have your brakes inspected
more often
if your driving habits or
conditions result
in frequent braking.
NOTE: A low brake fluid level can
indicate worn disc brake pads which
may need to be serviced.
Also, if the
brake system warning light stays on or
comes on, something may be wrong with the brake system. See “Brake
System Warning Light”
in the Index. If
your anti-lock brake system warning
light stays on or comes on, something
may be wrong with the anti-lock brake
system. See “Anti-Lock
Brake System
Warning Light”
in the Index.
Section D: Recommended Fluids and
Lubricants
NOTE: Fluids and lubricants identified below by name, part
number or specification may be obtained from your GM dealer.
USAGE
Engine Oil
Engine Coolant
Hydraulic Brake System
FLUID/LUBRICANT
API service SH or SG Energy
Conserving
I1 oils of the proper viscosity.
The
“SH’ or “SG’ designation may be
shown alone or in combination with
others, such as “SH/CD,” “SH,SG,CD,”
“SG/CD,” etc.
To determine the preferred
viscosity for your vehicle’s engine,
see
“Engine Oil” in the Index.
50/50 mixture of water (preferably
distilled) and good quality ethylene
glycol base antifreeze (GM Part
No.
1052753 or equivalent) conforming to
GM Specifications 1825M or approved
recycled coolant conforming
to GM
Specification 1825M.
Delco Supreme ll@ Brake Fluid (GM
Part
No. 1052535 or equivalent DOT-3
brake fluid).
261 ...
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Maintenance Schedule
USAGE
Parking Brake
Guides
Power Steering
System
Automatic
Transaxle
Key Lock
Cylinders
Supercharger
Automatic
Transaxle Shift Linkage
Floor Shift
Linkage
Chassis
Lubrication
FLUIDILUBRICANT
Chassis lubricant (GM Part No.
1052497 or equivalent) or lubricant
meeting requirements of NLGI Grade
2, Category LB or GC-LB.
GM Hydraulic Power Steering Fluid
(GM Part
No. 1052884 or equivalent).
DEXRONa- IIE or DEXRONs- I11
Automatic Transmission Fluid.
Lubricate with Multi-Purpose Lubricant
(GM Part
No. 12345 120) or synthetic
SAE
5W-30 engine oil.
Supercharger Oil (GM Part No.
12345982).
Engine oil.
Engine
oil.
Chassis lubricant (GM Part No.
1052497 or equivalent) or lubricant
meeting requirements
of NLGI Grade
2, Category LB or GC-LB.
USAGE
Windshield
Washer Solvent
Hood Latch
Assembly
a. Pivots and
Spring Anchor
b. Release Pawl
Hood and Door
Hinges, Fuel Door
Hinge, Rear
Compartment Lid
Hinges
Weatherstrips
FLUIDlLUBRICANT
GM Optikleenm Washer Solvent (GM Part
No. 1051515) or equivalent.
a. Engine oil.
b. Chassis lubricant
(GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements of
NLGI Grade
2, Category LB or
GC-LB.
Engine oil or Lubriplate Lubricant
(GM Part No. 1050109).
Dielectric Silicone Grease (GM Part
No. 12345579 or equivalent).
See “Replacement Parts”
in the Index for recommended
replacement filters, valves and spark plugs.
. . .262
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I Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service
in the
columns indicated. When completing the Maintenance Performed
column, insert the numbers from the Schedule
I or
Schedule
I1 maintenance charts which correspond to the
maintenance performed.
Also, you should re,tain all
maintenance receipts. Your owner infomation
portfolio is a
convenient place
to store them.
Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
I
I I I
I I 1
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Maintenance Schedule
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
. . .264
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Here you will find out how to contact
Pontiac if you need assistance
. This
part also tells you how to obtain
service publications and
how to report
any safety defects
.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure ...................................... 266
BBB Auto Line . Alternative Dispute Resolution Program ................... 267
Customer
Assistance for the Hearing or Speech Impaired
.................. 267
Reporting Safety Defects
.......
Roadside Assistance ...........
Service Publications ...........
................................... 269
................................... 270
................................... 271
E
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Customer Assistance Information
1 Customer Satisfaction
Procedure
'our satisfaction and goodwill are
nportant to your dealer and Pontiac.
iormally, any hncern
with the sales
.ansaction or the operation of your
ehicle
will be resolved by your dealer's
)ales or Service Departments.
ometimes, however, despite the best
-dentions
of all concerned,
lisunderstandings can occur.
If your
oncern has not been resolved
to your
atisfaction, the following steps should be
iken:
.266
STEP ONE -- Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP
TWO -- If after contacting a
member of dealership management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1-800-PM CARES. In
Canada, contact GM
of Canada Customer
Assistance Center
in Oshawa by calling
1-800-263-3777 (Engiish) or
1-800-263-7854(French).
In Mexico, call (525) 254-3777 . In
Puerto Kico or U.S. Virgin Islands, call
1-809-763- 13
15. In all other overseas
locations, contact GM North American
Export Sales
in Canada by calling
1-905-644-41 12. For
prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
0 Your name, address, home and
business telephotie numbers
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present
mileage
0 Nature of concern
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We encourage you to call the toll free
number listed previously
in order to give
your inquiry prompt attention. However,
if you wish to write Pontiac, write to:
United States
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340
Canada
General Motors of Canada Limited
Customer Assistance Centre 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Pontiac, please
remember
that your concern will likely be
resolved
in the dealership, using the
dealership's facilities, equipment and
personnel. That is
why we suggest you
follow Step One first
if you have a
concern.
Customer Assistance
for the Hearing or
Speech Impaired
(TDO
To assist owners who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for the
Deaf) equipment at its Customer
Assistance Center. Any hearing
or speech
impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing:
1 -800-TDD-PONT. (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
Alternative Dispute Resolution Program*
BBB AUTO LINE -
"This program may not be available in all
states, depending on state law. Canadian
owners refer to your Warranty and Owner
Assistance Information booklet. General
Motors reserves the right to change
eligibility limitations and/or to
discontinue its participation
in this
program.
Both Pontiac and your Pontiac dealer are
committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction
Procedure described earlier
in this section
is very successful. E
267 . . .
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Customer Assistance Information
GM Participation in
Alternative Dispute Resolution Program
(CONT.)
BBB AUTO LINE -
There may be instances where an
impartial third-party can assist
in arriving
at a solution to
a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty.
To assist
in resolving these disagreements Pontiac voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge
to customers who currently
own
or lease a GM vehicle.
If you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your Vehicle Identification Number (VIN), and
3 statement of the nature of your
:omplaint. Eligibility is limited by vehicle
ige and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before
you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and Pontiac. If
this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision,
GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time
you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5100 or the
Pontiac Customer Assistance Center at
1 -800-PM CARES.
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REPORTZNG SAFETY
DEFECTS TO THE
UNITED STATES
GOVERNMENT
If you believe that your vehicle has a
defect which could cause
a crash or could
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open
an investigation, and if it finds
that a safety defect exists in
a group of
vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot
become involved
in individual problems
between you, your dealer, or General
Motors. To
contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393
(or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
1 REPORTZNG SAFETY
DEFECTS
TO THE
CANADIAN
GOVERNMENT
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada,
in addition to notifying General
Motors of Canada Limited.
You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352.
269..
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