PONTIAC BONNEVILLE 2003 Owners Manual

Customer Assistance information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you
to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject
it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available In all 50 states ana tne uistrict
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1 -800-833-PONT (7668). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit. MI 48232-51 72
1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
7-3

From Puerto Rico:
1-800-496-9992 (English)
1 -800-496-9993 (Span ish)
Fax Number: 31 3-381 -0022
From U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1-800-496-9994
Canada
General
Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
1-800-263-3777 (English)
1 -800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11 910, Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01 -800-508-0000
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
I I
7-4

This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800- ROA DSlD E (I -800- 762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer. We
will provide the following services for
3 years/36,000 miles (60
000 km), at no expense to you:
Fuel delivery
Lock-out service (identification required)
Tow to nearest dealership for warranty service
Change a flat tire
0 Jump starts
We have quick, easy access to telephone numbers of
the following additional services depending on your
needs:
Hotels
Glass replacement
0 Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
in many insiances, mecnanicai
iaiiures dre cuverei
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
7-5

For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance:
1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users, call
1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related.
If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do
so as early in
the work day as possible to allow for same day repair.
7-6

Transportation Options
Warranty service can generally be completed while you
wait. However,
if you are unable to wait Pontiac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to
10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to
$30 per day (five days maximum)
may be available for the use of public transportation
such as tax1 or bus. In
addition, snoulci you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of
$30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program lnformation
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is
A separate booklet entitled Warranty and Owner
Assistance lnformation
furnished with each new vehicle
provides detailed warranty coverage information.
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7-7

Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specific information about
availability.
All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to terms and conditions described herein
at its sole discretion.
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or
366-0123 in
the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario
K1A ON5
7-8

orting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at i-800-762-2737, or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit,
MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH
8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes; electrical; steering: body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specifications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE:
$50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1 -800-463-7483).
RETAIL SELL PRICE:
$120.00
7-9

Owner’s Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE:
$35.00
Without Portfolio: Owner’s Manual only
RETAIL SELL PRICE:
$25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles.
To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551 -41 23
Monday-Friday 8:OO AM - 6:OO PM
Eastern Time
For Credit Card Orders Only
(VISA-Mastercard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated P.
0. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in
U.S. funds. Canadian residents are to make
checks payable in
US. funds.
7-1 0

A
Accessory Inflator ........................................... 5-72
Accessory Power Outlets
................................. 3-23
Adding Washer Fluid
....................................... 5-41
Additional Program Information
........................... 7-7
Additives. Fuel
................................................. 5-6
Add-on Electrical Equipment
............................ 5-91
Adjusting the Speakers (Balance/Fade)
...... 3.75. 3-85
Air Bag
Readiness Light
.......................................... 3-40
Air Bag Systems
............................................. 1-47
How Does an Air Bag Restrain?
.................... 1-52
Servicing Your Air Bag-Equipped Vehicle
......... 1-55
What Makes an Air Bag Inflate? .................... 1-52
What Will You See After an Air Bag Inflates?
.. 1-53
When Should an Air Bag Inflate?
................... 1-51
Where
Are the Air Bags? .............................. 1-50
Air Cleaner/Filter, Engine
................................. 5-22
All Overseas Locations
...................................... 7-4
Aluminum or Chrome-Plated Wheels
.................. 5-86
Ar~ie~~~~a, ulversiiy a- IU I
Antenna, XM Satellite Radio System ................ 3-101
Anti-lock Brake System (ABS)
............................ 4-7
Anti-Lock Brake, System Warning Light
.............. 3-43
Appearance Care
............................................ 5-82
Care of Safety Belts
.................................... 5-85
Chemicai Paint Spotting
............................... 5-88
AM ............................................................... 3-99 R . 0 an* .........................................
Appearance Care (cont.)
Cleaning the Inside of Your Vehicle
................ 5-82
Cleaning the Outside of Your Vehicle
.............. 5-85
Finish Damage
............................................ 5-87
GM Vehicle Care/Appearance Materials
.......... 5-88
Sheet Metal Damage
................................... 5-87
Underbody Maintenance
............................... 5-87
Weatherstrips
.............................................. 5-85
Ashtrays
........................................................ 3-24
Audio System(s)
............................................. 3-71
Audio Systems
Audio Steering Wheel Controls
...................... 3-98
Care of Your Cassette Tape Player
............... 3-100
Care of Your CD Player
.............................. 3-101
Care of Your CDs
...................................... 3-100
Chime Levei Adjustment
............................. 3-101
Diversity Antenna System
............................ 3-1 01
Radio with Cassette and CD
......................... 3-82
Radio with CD
............................................ 3-72
Setting the Time
.......................................... 3-71
Theft-Deterrent Feature
................................ 3-98
Trunk-Mounted CD Chanuer
.......................... 3-94
Understanding Radio Reception
..................... 3-99
XM Satellite Radio Antenna System
.............. 3-101
Automatic Climate Control System
..................... 3-28
Automatic Door Locks
..................................... 3-64
Automatic Level Control
................................... 4-36
Automatic Operation
.................................... 3-28
1