PONTIAC FIREBIRD 1994 Owners Manual

Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1 -800-PM-CARES.
[n Canada, contact GM of Canada
Customer Assistance Center
in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico,
call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call 1-809-763- 13 15.
[n all other overseas locations, contact
GM North American Export Sales in
Canada by calling 1-905-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However, if you wish to write Pontiac, write to:
mileage United
States
Pontiac Division
Customer Assistance Center
3ne Pontiac Plaza
Pontiac, MI 48340-2952
Canada
Seneral Motors of Canada Limited
Zustomer Assistance Center, 163-005
1908 Colonel Sam Drive
Dshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner
4ssistance Information booklet for
2ddresses
of Canadian and GM Overseas
3ffices.
When contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why
we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center. Any hearing or speech
. . .260
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impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1 -800-TDD-PONT (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
BBB AUTO LINE
-Alternative Dispute
Resolution Program
*
Both Pontiac and your Pontiac dealer are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if
a situation arises where you feel
your concern has not been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at
a solution to a disagreement regarding
vehicle repairs or interpretation
of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements Pontiac
voluntarily participates in BBB AUTO
LINE. BBB AUTO LINE
is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary between you
and Pontiac.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require
you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5 100 or the
Pontiac Customer Assistance Center at
1 -800-PM-CARES. 1.
* This program may not be available
in all states, depending
on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
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Customer Assistance Information
Reporting Safety
Defects to the United
States Government
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or General
Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reporting Safety
Defects to the Canadian
Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited. You may
write to:
Transport Canada
Box
8880
Ottawa, Ontario KlG 352
w Reporting Safety
Defects to General
Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like this,
we certainly hope you’ll notify us. Please
call us at 1-800-PM-CARES, or write:
Pontiac Division Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340-2952
In Canada, please call us at 1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
. . .262
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Pontiac Roadside
Assistance
Security While You Travel
1-800-ROADSI~( 1-800-762-3743)
As the proud owner of a new Pontiac
vehicle, you are automatically enrolled
in the Pontiac Roadside Assistance
Program*. This value-added service is
intended to provide you with peace of
mind as you drive in the city or travel the
open road. Pontiac’s Roadside
Assistance toll-free
number is staffed by a team of trained
technical advisors who are available
24 hours a day,
365 days a year. We take
the anxiety out
of uncertain situations by
providing minor repair information over
the phone or making arrangements to tow
your vehicle to the nearest Pontiac dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to
you:
Vehicle out of fuel
Keys locked in car
Tow to the nearest dealer for warranty
Change a flat tire
0 Jump starts
We have quick easy access to telephone
numbers of the following services
depending on your needs:
Hotels
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals In many instances, mechanical
failures are
covered under Pontiac’s comprehensive
warranty. However, when other services
are utilized, our advisors will explain any
payment obligations you might incur.
Pontiac reserves the right to limit services
or reimbursement to an owner or driver
when in Pontiac’s judgment the claims
become obsessive in frequency or type
of occurrence.
While we hope you never have the
occasion to use our service, it is added
security while traveling for you and
your family. Remember, we’re only ,a
phone call away. Pontiac Roadside
Assistance-1 -800-ROADSIDE or
1-800-762-3743.
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
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Customer Assistance Information
w Pontiac Courtesy Transportation
For warranty repairs during the BUMPER
TO BUMPER coverage period, interim
transportation may be available under the
Pontiac Courtesy Transportation Program.
Please consult your dealer for details.
In Canada, please consult your GM
Dealer for information on courtesy
transportation.
Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below is applicable only in the
fifty
US. states (and the District of
Columbia) and only for cars and light
trucks with
GVWR less than 10,000
pounds
(4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7 Pontiac
regularly sends its dealers useful
service bulletins about Pontiac products.
Pontiac monitors product performance in
the field. We then prepare bulletins for
servicing our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how to
repair a new or unexpected condition.
Others describe a quicker way to fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or trucks.
Your Pontiac dealer or a qualified
technician may have to determine if a
specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Pontiac for all car or truck
models in the model year, you can buy
individual PSP’s, such as those which
may pertain to a particular model.
To do
this, you will first need to see our index
of PSP’s. It provides a variety of
information. Here’s what you’ll find
in
the index and how you can get one:
What You’ll Find in the Index:
A list of all PSP’s published by
Pontiac
in a model year (1 990 or
later). PSP’s covering all models of
Pontiac vehicles are listed
in the same
index.
Ordering information
so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most
of the PSP’s which could potentially
apply
to the most recent Pontiac models
will be listed in the most recent
publication for that model year. This
means you may want to wait until the end
of the model year before ordering an
index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
. . .264
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Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that
is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form, fill
it out, and
mail it in. We will then see to
it that an
index is mailed to you. There is no charge
for indexes for the 1990- 1994 model
years.
roll-Free Telephone Number
[f you want an additional ordering form
For an index, just call toll-free and we’ll
Je happy to send you one. Automated
:ecording equipment will take your name
and mailing address. The number to call
4 VERY IMPORTANT REMINDER:
rhese PSP’s are meant for technicians.
rhey are not meant for the “do-it-
yourselfer.’’ Technicians have the
:quipment, tools, safety instructions, and
mow-how to do a job quickly and safely.
IS 1-800-551-4123.
Pontiac Service Publications
You can get these by using the order
form. Pontiac Division Service Manuals
are intended for use by professional
qualified technicians. Attempting repairs
or service without the appropriate
training, tools, and equipment could
cause injury to you or others and damage
to your vehicle that may cause it not to
operate properly.
265 . I ..
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Customer Assistance Information
PONTIAC SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE
1-800-782-4356
(Monday-Friday 8:OO A.M.-6:00 P.M. EST)
NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (ATENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
(CITY) (STATE) (ZIP CODE) DAYTIME TELEPHONE NO. CODE
- TOTAL MATERIAL
Check or Money Michigan Purchasers Order payable to add 4% sales tax Helm, Inc. (USA Handling Charge $4.00 funds only - do not
send cash.) Canadian Postage (See Note Below) 0 MasterCard GRAND TOTAL
[7 VISA [7 Card
Account Number:
ml ml
Expiration ml 171 Check here if your billing Date molyr: address is different from your
shipping address shown.
(CUSTOMER SIGNATURE)
'
Discover
*Prices are subject to change without notice and without incurring obligation. NOTE TO
CANADIAN CUSTOMERS: All listed prices are quoted in U.S. funds. Canadian residents are
**Price to be announced at a later date. Call ,-800=182-4356 for further to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the U.S. Handling Charge.
Orders cannot
be returned without prior authorization. A restocking fee may apply. Please allow adequate time for postal service. Requests for manuals printed in French should be directed to Canadian General Motors dealerships.
. . .266
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1994 PONTIAC SERVICE PUBLtCATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information to Helm, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1994 PONTIAC FIREBIRD
PRODUCT SERVICE PUBLICATIONS SERVICE MANUALS
Product Service Publications(PSP’s), are bulletins, letters and articles Service Manuals have the diagnosis, repair and overhaul information
published for trained dealer service personnel. See Service Publica- on engines, transmission, axle, suspension, brakes, electrical, steer-
tions listed previously in this section.
ing, body, etc.
A cumulative index is published quarterly during the current model Model
year. The indexes list all PSP’s published by Pontiac in the model year.
1994 Pontiac Firebird .........
Form Number Price
S-9410-F
TBA*
PSP Index NOTE:
Please specify special body or engine types on order form.
Year Form Number Price Write information in the Form Number column. For example: Turbo,
1994 PSPI-94-P
................ Free Convertible.
1993 PSPI-93-P
..... Free ‘Price to be announced at a later date. Call 1-800-782-4356 for further info\
rmation.
1992 PSPI-92-P .......
1991 PSPI-91-P .......
... ...
............
............
. Free OWNER’S INFORMATION
. Free Owner publications are written directly for owners and intended to pro:
vide basic operational information about the vehicle. The Ownerk
PSP Bound Bulletin Book (Complete Year Bulletins) Manual includes the Maintenance Schedule for all models.
Year Description Form Number Price
1992 All PSP’S .................... S-92-PSP-4 15.00 1994 Pontiac Firebird Owner’s Manual I,
15.00 In Portfolio: Includes Portfolio, Owner’s Manualand Warranty Booklet
1991 All PSP’S .................... S-91-PSP-4
For subscription information call Helm, Incorporated. 1994 Pontiac Firebird ln-Portfolio .lo260930 $15.00
Without Portfolio: Includes Owner’s Manual.
1994 Pontiac Firebird Without Portfolio
..... .lo260939 $10.00
,; .
..........
CURRENT 81 PAST MODEL ORDER FORMS
Service Publications are available for current and past model Pontiac Detroit, MI 48207
vehicles.
To request an order form, please specify year and model
name of vehicle.
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130
For information and inquiries call: 1-800-782-4356
267. ..
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Notes
. . .268
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ABS ........................ 129
Accessory Power. Retained
....... 52
Add-on Electrical Equipment
..... 228
Adding Coolant
................ 202
Additives. Engine Oil
............ 194
AirBags
...................... 23
How the System Works
........ 24
Servicing Your Air Bag-Equipped
Pontiac
................... 27
Readiness Light
.............. 24
Air Cleaner
.................... 195
Air Conditioner Controls
......... 106
Air Control
Knob ............... 104
Air Filter Replacement
........... 196
Alignment and Tire Balance.
Wheel
...................... 220
Aluminum Wheels
.............. 225
A"M Stereo
With Cassette Tape Player
...... 109
With Cassette Tape Player and
Graphic Equalizer
.......... 1 12
With Compact Disc Player
...... 115
With Compact Disc Player and
Graphic Equalizer
.......... 1 18
Antenna. Fixed Mast
............ 123
Anti-Lock Brakes
.............. 129
To Use ..................... 130
System Warning Light ......... 91
Appearance Care
............... 221
Appearance Care and Materials
.... 227 Appearance Care.
Service and
..... 183
Ashtray and Lighter
............. 85
Ashtray. Front
................. 85
Audio Systems ................. 108
Audio Systems. Comfort
Controls and
................. 103
Automatic Transmission
................ 56
Transmission Fluid
............ 198
Axle. Limited-Slip Rear
.......... 62
Axle. Rear
.................... 201
Babies. Smaller Children
and (Safety Belts)
............. 30
Balance. Wheel Alignment
and Tire
.................... 220
Battery
....................... 208
Battery Replacement. Remote Lock
Control
..................... 45
BBB Auto Line
- Alternative Dispute
Resolution Program.
GM Participation in
......... 261
Before Leaving on a Long Trip
.... 140
Belt Routing
................... 237
Belt. Lap-Shoulder
.............. 19
Bi-Level Heating
............... 105
Blizzard. If You're Caught in a
... 143
Box. Glove
.................... 83
Brakes Adjustment
.................. 208
Anti-Lock
(ABS) ............. 129 Brakes
Fluid
....................... 207
Master Cylinder
.............. 206
Parking
..................... 63
Pedal Travel ................. 207
System Parts. Replacing
........ 208
System Warning Light
......... 90
Trailer ...................... 147
Wear
...................... 207
Braking (Control of a Vehicle)
..... 128
Braking
in Emergencies ........... 132
"Break.In,
.. New Vehicle ........ 50
Brightness Control .............. 76
Bulb Replacement .............. 209
Center High-Mounted
Stoplight
.................. 210
Front Turn Signal
............. 211
Headlights
............. .' .... 209
Rear Lights
.................. 211
Rear Sidemarker
.............. 212
Bulbs, Halogen
................. 209
Bulbs. Replacement
............. 232
Canadian Roadside Assistance
... 263
Capacities and Specifications
...... 233
Carbon Monoxide
.............. 48
Care
Appearance
................. 221
Cassette Tape Player
.......... 122
Compact Discs
............... 122
Safety Belts
................. 224
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