phone PONTIAC FIREBIRD 1994 Owners Manual

How to Use This
Manual
Many people read their owner’s manual
from beginning to end when they first
receive their new vehicle. This will help you learn about the features and controls
for your vehicle. In this manual, you’ll
find that pictures and words work
together to explain things quickly.
~ Index: A good place to look for what
you need is the Index
in back of the
manual. It’s an alphabetical list of all
that’s in the manual, and the page
number where you’ll find it.
Parts 1-8: Each part of this manual
begins with a brief list of its contents,
so
you can often find at a glance if a part
contains the information you want.
How to Use This Manual: This part
tells you how to use your manual and
includes safety and vehicle damage
warnings and symbols.
Part 1 - Seats & Restraint Systems:
This part tells you how to use your seats
and safety belts properly.
It also
explains the air bag system.
Part 2 - Features & Controls: This
part explains how to start and operate
your Pontiac.
Part 3 - Comfort Controls & Audio
Systems:
This part tells you how to
adjust the comfort controls and how
to
operate your sound system.
Part 4 - Your Driving and the Road:
Here you’ll find helpful information
and tips about the road and how to drive
under different conditions.
Part 5 - Problems on the Road: This
part tells you what to do if you have a
problem while driving, such as a flat
tire or engine overheating, etc.
Part 6 - Service & Appearance
Care:
Here the manual tells you
how to keep your Pontiac running
properly and looking good.
Part 7 - Maintenance Schedule:
This part tells when to perform vehicle
maintenance and what fluids and
lubricants to use.
Part 8 - Customer Assistance
Information:
This part includes
important information about reporting
safety defects and gives
you details
about the “Roadside Assistance” program.
You will also find customer
satisfaction phone numbers (including
customer satisfaction numbers for the
hearing and speech impaired), as well
as the mediatiodarbitration procedure.
We’ve also included ordering
information for service publications in
this part.
Service Station Information: This is
a quick reference of service
information.
You can find it on the last
page of this manual.
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Comfort Controls and Audio Systems
/I
Ventilation Tips
Keep the hood and front air inlet free
of ice, snow, or any other obstruction
(such as leaves). The heater and
defroster will work far better, reducin
the chance of fogging the inside of
your windows.
When you enter a vehicle
in cold
weather, turn the fan control knob to
the right for a few moments before
driving off. This helps clear the intak
ducts of snow and moisture, and
reduces the chance of fogging the
inside
of your windows.
Keep the air path under the front seat
clear of objects. This helps air to
circulate throughout your vehicle.
Audio Systems
7
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four Delco@ audio system has been
lesigned to operate easily and give years
>f listening pleasure. But you will get the
nost enjoyment out of it if you acquaint
yourself with it first..Find out what your
Delco’ system can do and how to operate
111 its controls, to be sure you’re getting
he most out of the advanced engineering
:hat went into it.
[f you have power door locks, your
vehicle has a feature called Retained
Accessory Power
(RAP). With RAP you
:an play your audio system even after the
ignition is
off. See the Index under
“Retained Accessory Power.”
NOTICE:
Before you add any sound equipment
to your vehicle
- like a tape player,
CB radio, mobile telephone or
two-way radio
- be sure you can
add what you want. If you
can, it’s
very important to do it properly.
Added sound equipment may inter-
fere with the operation of your
vehicle’s engine, Delco@ radio or
other systems, and even damage them. And, your vehicle’s systems
may interfere with the operation of
sound equipment that has been added
improperly
So, before adding sound equipment,
check with your dealer and be sure to
check Federal rules covering mobile radio and telephone units.
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Your Driving and the Road
Hydroplaning
Hydroplaning is dangerous. So much
water can build up under your tires that
they can actually ride on the water. This
can happen if the road is wet enough and
you’re going fast enough. When your
vehicle is hydroplaning, it has little
or no
contact with the road.
Hydroplaning doesn’t happen often. But it can if your tires haven’t much tread or if
the pressure in one or more is low. It can
happen if a lot of water is standing on the
road. If you can see reflections from trees,
telephone poles, or other vehicles, and
raindrops “dimple” the water’s surface,
there could be hydroplaning. Hydroplaning usually happens at higher
speeds. There just isn’t a hard and fast
rule about hydroplaning. The best advice
is to slow down when it is raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights -
not just your parking lights - to help
make
you more visible to others.
Besides slowing down, allow some
extra following distance. And be
especially careful when you pass
another vehicle. Allow yourself more
clear room ahead, and be prepared to
have your view restricted by road
spray.
Have good tires with proper tread
depth. (See “Tires” in the Index.)
City Driving
One of the biggest problems with city
streets is the amount of traffic on them.
You’ll want to watch out for what the
other drivers are doing and pay attention
to traffic signals.
Here are ways to increase your safety in
city driving:
Know the best way to get to where
you are going. Get a city map and plan
your trip into an unknown part of the
city just as you would for a
cross-country trip.
Try to use the freeways that rim and crisscross most large cities. You’ll save time and energy. (See the next
section, “Freeway Driving.”)
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1 -800-PM-CARES.
[n Canada, contact GM of Canada
Customer Assistance Center
in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico,
call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call 1-809-763- 13 15.
[n all other overseas locations, contact
GM North American Export Sales in
Canada by calling 1-905-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However, if you wish to write Pontiac, write to:
mileage United
States
Pontiac Division
Customer Assistance Center
3ne Pontiac Plaza
Pontiac, MI 48340-2952
Canada
Seneral Motors of Canada Limited
Zustomer Assistance Center, 163-005
1908 Colonel Sam Drive
Dshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner
4ssistance Information booklet for
2ddresses
of Canadian and GM Overseas
3ffices.
When contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why
we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center. Any hearing or speech
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impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1 -800-TDD-PONT (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
BBB AUTO LINE
-Alternative Dispute
Resolution Program
*
Both Pontiac and your Pontiac dealer are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if
a situation arises where you feel
your concern has not been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at
a solution to a disagreement regarding
vehicle repairs or interpretation
of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements Pontiac
voluntarily participates in BBB AUTO
LINE. BBB AUTO LINE
is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary between you
and Pontiac.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require
you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5 100 or the
Pontiac Customer Assistance Center at
1 -800-PM-CARES. 1.
* This program may not be available
in all states, depending
on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
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Pontiac Roadside
Assistance
Security While You Travel
1-800-ROADSI~( 1-800-762-3743)
As the proud owner of a new Pontiac
vehicle, you are automatically enrolled
in the Pontiac Roadside Assistance
Program*. This value-added service is
intended to provide you with peace of
mind as you drive in the city or travel the
open road. Pontiac’s Roadside
Assistance toll-free
number is staffed by a team of trained
technical advisors who are available
24 hours a day,
365 days a year. We take
the anxiety out
of uncertain situations by
providing minor repair information over
the phone or making arrangements to tow
your vehicle to the nearest Pontiac dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to
you:
Vehicle out of fuel
Keys locked in car
Tow to the nearest dealer for warranty
Change a flat tire
0 Jump starts
We have quick easy access to telephone
numbers of the following services
depending on your needs:
Hotels
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals In many instances, mechanical
failures are
covered under Pontiac’s comprehensive
warranty. However, when other services
are utilized, our advisors will explain any
payment obligations you might incur.
Pontiac reserves the right to limit services
or reimbursement to an owner or driver
when in Pontiac’s judgment the claims
become obsessive in frequency or type
of occurrence.
While we hope you never have the
occasion to use our service, it is added
security while traveling for you and
your family. Remember, we’re only ,a
phone call away. Pontiac Roadside
Assistance-1 -800-ROADSIDE or
1-800-762-3743.
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
263 . .
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Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that
is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form, fill
it out, and
mail it in. We will then see to
it that an
index is mailed to you. There is no charge
for indexes for the 1990- 1994 model
years.
roll-Free Telephone Number
[f you want an additional ordering form
For an index, just call toll-free and we’ll
Je happy to send you one. Automated
:ecording equipment will take your name
and mailing address. The number to call
4 VERY IMPORTANT REMINDER:
rhese PSP’s are meant for technicians.
rhey are not meant for the “do-it-
yourselfer.’’ Technicians have the
:quipment, tools, safety instructions, and
mow-how to do a job quickly and safely.
IS 1-800-551-4123.
Pontiac Service Publications
You can get these by using the order
form. Pontiac Division Service Manuals
are intended for use by professional
qualified technicians. Attempting repairs
or service without the appropriate
training, tools, and equipment could
cause injury to you or others and damage
to your vehicle that may cause it not to
operate properly.
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Customer Assistance Information
PONTIAC SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE
1-800-782-4356
(Monday-Friday 8:OO A.M.-6:00 P.M. EST)
NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (ATENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
(CITY) (STATE) (ZIP CODE) DAYTIME TELEPHONE NO. CODE
- TOTAL MATERIAL
Check or Money Michigan Purchasers Order payable to add 4% sales tax Helm, Inc. (USA Handling Charge $4.00 funds only - do not
send cash.) Canadian Postage (See Note Below) 0 MasterCard GRAND TOTAL
[7 VISA [7 Card
Account Number:
ml ml
Expiration ml 171 Check here if your billing Date molyr: address is different from your
shipping address shown.
(CUSTOMER SIGNATURE)
'
Discover
*Prices are subject to change without notice and without incurring obligation. NOTE TO
CANADIAN CUSTOMERS: All listed prices are quoted in U.S. funds. Canadian residents are
**Price to be announced at a later date. Call ,-800=182-4356 for further to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the U.S. Handling Charge.
Orders cannot
be returned without prior authorization. A restocking fee may apply. Please allow adequate time for postal service. Requests for manuals printed in French should be directed to Canadian General Motors dealerships.
. . .266
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