mil PONTIAC FIREBIRD 1998 Repair Manual

Long Tripmighway Maintenance Schedule
90,000 Miles (150 000 km) (Continued)
0 Inspect fuel tank, cap and lines for damage or leaks. Inspect fuel cap gasket
for any damage. Replace
parts as needed.
An Emission Control Service. (See footnote?.)
rotation pattern and additional information. (See footnote
+.)
0 Rotate tires. See “Tire Inspection and Rotation” in the Index for proper
97,500 Miles (162 500 km)
0 Change engine oil and filter (or every 12 months, whichever occurs first).
0 Rotate tires. See “Tire Inspection and Rotation” in the Index for proper
An Emission Control Service.
rotation pattern and additional information. (See footnote +.)
100,000 Miles (166 000 km)
0 Inspect spark plug wires.
An Emission Control Service.
0 Replace spark plugs.
0 If you haven’t used your vehicle under severe service conditions lis\
ted
An Emission Control Service.
previously and, therefore, haven’t changed your automatic tran\
smission
fluid, change both the fluid and filter. Manual transmission fl\
uid doesn’t
require change.
DATE I
MILEAGE
I DATE I
7-30

150,000 Miles (240 000 km)
0 Drain, flush and refill cooling system (or every 60 months since last service,
whichever occurs first). See “Engine Coolant” in the Index for what to use.
DATE 1
MILEAGE ACTUAL I SERVICED BY:
Inspect hoses. Clean radiator, condenser, pressure cap and neck.\
Pressure test I I I
the cooling system and pressure cap.
An Emission Control Service.
7-31

What Makes Up Pontiac Cares?
0 A 3 year/36,000 mile (60 000 km) Bumper to
Bumper Warranty
0 Customer Assistance
Roadside Assistance
Courtesy Transportation
All
of these elements combine to make your driving
experience an enjoyable one, and
are discussed in
greater detail further in your owner’s manual. Pontiac is
focusing on the changing needs of our customers and
is committed to giving you an exceptional level
of
customer care throughout your ownership experience.
Our
goal is to create total customer enthusiasm in our
product and our services, and make you the most
satisfied customer in the world.
Customer Satisfaction Procedure
A
8-3

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or
title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address your inquiry to:
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac,
MI 48343-6008 In
Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of
GM Overseas offices.
When contacting Pontiac, please remember that your
concern
will likely be resolved in the dealership, using the
dealer’s fadities, equipment and personnel. That is why we
suggest you follow
Step One first if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with
Pontiac by dialing: 1-800-833-PONT. (TTY users in
Canada can dial
1-800-263-3830.)

Pontiac Roadside Assistance Program
Security While You Travel
1-800-ROADSIEE (1-800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled
in the Pontiac Roadside Assistance
program. This value-added service is
intended to provide
you with peace of mind as you
drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team
of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out
of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
0 Fuel delivery
0 Keys locked in vehicle
0 Tow to nearest dealership for warranty service
Change a flat tire
0 Jumpstarts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details

We have quick, easy access to telephone numbers of the
following additional services depending
on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
0 Police, fire department or hospitals
In many instances, mechanical failures
are covered
under Pontiac’s comprehensive warranty. However,
when other services
are utilized, our advisors will
explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
0 Telephone number of your location
Vehicle model, year and color
0 Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves the right
to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to
use
our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIDD
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
8-7

Pontiac Courtesy Transportation
Pontiac strives to give you a worry-free ownership of
your vehicle, and we realize the inconvenience of being
without a car.
So Pontiac has come up with a way to
eliminate any frustrations you might have when trying
to get a ride to work,
or wondering how you will get
home. Well, your worries are over. Pontiac provides
no-cost transportation when you bring your
1998 Pontiac in for warranty service.
It applies to any repair covered under the
3 year/36,000
mile (60 000 km) limited warranty, and to
any 1998 Pontiac requiring repair as a result of product
recall or special policy situations. For
same day service,
you are entitled to one-way shuttle service of up to
10 miles (16
km). If the vehicle requires multiple day
repairs, you’re entitled
to either a Pontiac loaner or
reimbursement for a rental car, up to $30/day, for up
to five days.
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under 21 and have difficulty renting a vehicle, Pontiac
will reimburse you, up to $30/day, for any documented
transportation you receive.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new vehicle. Our experience has shown that, if
a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide y8 our name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving
as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to
an impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use
this program
before filing a claim
with a state-run arbitration program
or in the courts. For further information, contact
the
BBB at 1-800-955-5 100 or the Pontiac Customer
Assistance Center at 1-800-PM-CARES.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury
or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it fiids that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10

Bumper-to+
s-years/36,000 mil