ESP PONTIAC G8 2009 Service Manual

Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identication before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7

Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested
either with the most direct route
or the most scenic route.
There is a limit of six requests
per year. Additional travel
information is also available.
Allow three weeks for delivery.
Trip Interruption Benets
and Assistance:Must be
over 250 kilometres from
where your trip was started to
qualify. General Motors ofCanada Limited requires
pre-authorization, original detailed
receipts, and a copy of the repair
orders. Once authorization has
been received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
12-8 Customer Information

Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right
to unilaterally modify, change
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at
its sole discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle was
originally built. Genuine GM Collision
parts are your best choice to ensure
that your vehicle’s designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain your
GM New Vehicle Warranty.
12-10 Customer Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and modelyear, Vehicle Identication
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
12-12 Customer Information

GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if the
vehicle is leased, with the consent
of the lessee; in response to an
official request of police or similar
government office; as part of GM’s
defense of litigation through the
discovery process; or, as required
by law. Data that GM collects or
receives may also be used for GM
research needs or may be made
available to others for research
purposes, where a need is shown
and the data is not tied to a specic
vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 4-35in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may result
in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Customer Information 12-17