PONTIAC GRAND-AM 1995 Owners Manual

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Pontiac.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If
you accept the decision, GM will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you
file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Pontiac Customer
Assistance Center at
1 -800-PM CARES.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order
a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this,
we certainly hope you'll notify
us. Please call us at 1-800-PM CARES, or write:
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2950
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
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Pontiac Roadside Assistance Program
Security While You Travel
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance Program. This value-added service
is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors who are
available
24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest Pontiac
dealer.
We will provide the following services for
3 years/36,000 miles, at no expense to you:
Vehicle out of fuel
0 Keys locked in vehicle
0 Tow to nearest dealer for warranty
1-800-ROADSIDE 1-800-762-3743
0
0
0
Change a flat tire
Jump starts Courtesy Transportation. For warranty repairs during
the Bumper-to-Bumper coverage period, interim
transportation may be available under the Pontiac
Courtesy Transportation Program. Please consult
your dealer for details.
In Canada, please consult
your
GM dealer for information on Courtesy
Transportation.
We have quick, easy access to telephone numbers of the
following services depending on your needs:
Hotel
0 Glass replacement
0 Rental vehicles or taxis
0 Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other outside services are utilized, our advisors
will explain any payment obligations you might incur.
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For prompt and efficient assistance when calling, please
provide the following information to the advisor:
0 Location of vehicle
Telephone number of your location
Vehicle model, year, and color
Mileage of vehicle
Vehicle identification number
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become obsessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use
our service, it is added security while travelling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance-- 1-800-ROADSIDE or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for
all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States 1-800-55 1-4 123
Canada 1-800-668-5539
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Service Manuals
Service manuals contain diagnosis and repair
information for all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealershipshetail facilities.
GM monitors product performance in the field. When
service methods are found which promote better service
on GM vehicles, bulletins are created to help the
technician perform better service. Service bulletins may involve any number of vehicles. Some will describe
inexpensive service, others will describe expensive
service. Some will advise new
or unexpected conditions,
and others may help avoid future costly repairs. Service
bulletins are meant for qualified technicians.
In some
cases they refer to service manuals, specialized tools,
equipment and safety procedures necessary to service the vehicle. Since these bulletins
are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or ask a GM
dealerhetailer to see
an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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