mileage PONTIAC GRAND AM 2003 Owners Manual

Speedometer and Odometer Tachometer
Your speedometer
lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your odometer shows how far your vehicle has
been driven, in either miles (used in the United States)
or kilometers (used in Canada).
Your vehicle has a tamper resistant odometer. The
digital odometer will read 999,999
if someone tries to
turn it back.
You may wonder what happens
if your vehicle needs a
new odometer installed. If the new one can be set
to
the mileage total of the old odometer, then it must
be. But
if it can’t, then it’s set at zero and a label must
be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer can tell you how far you have driven
since you last reset it. The
tachometer shows your engine speed in revolutions
per minute
(rpm).
Notice: Do not operate the engine with the
tachometer in the red area,
or engine damage
may occur.
The reset button is located below the tachometer. To
reset the trip odometer
to zero, press and hold briefly the
ribbed side of the button while the trip odometer is
displayed.
Also, by pressing this button for less than one
second you can toggle between the odometer and the
trip odometer.
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You should keep a record with all parts receipts and list Adding Equipment to the Outside of
the mileage and the date of any service work you
perform. See Part E: Maintenance Record on page 6- 16. Your Vehicle
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about
it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle maintenance task.
Be sure to use the proper nuts, bolts and
other fasteners. “English” and “metric”
fasteners can be easily confused.
If you
use the wrong fasteners, parts can later
break or fall off. You could be
hurt.
Things you might add to the outside of your vehicle can
affect the airflow around it. This may cause wind
noise and affect windshield washer performance. Check
with your dealer before adding equipment
to the
outside
of your vehicle.
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As in the chart shown previously, SAE 5W-30 is the
only viscosity grade recommended for your vehicle. You
should look for and use only oils which have the API
Starburst symbol and which are also identified as
SAE 5W-30. If you cannot find such SAE 5W-30 oils,
you can use an SAE IOW-30 oil which has the API
Starburst symbol,
if it's going to be 0°F (-18°C)
or above. Do not use other viscosity grade oils, such as
SAE
IOW-40 or SAE 20W-50 under any conditions.
Notice: Use only engine oil with the American
Petroleum Institute Certified For Gasoline Engines
starburst symbol. Failure to use the recommended
oil can result in engine damage not covered by
your warranty.
GM Goodwrench@ oil meets all the requirements for
your vehicle.
If you are in an area of extreme cold, where the
temperature falls below -20°F
(-29"C), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE OW-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Don't add anything to your oil. The recommended oils
with the starburst symbol are ail you will need for
good performance and engine protection.
When to Change Engine Oil (GNI Oil
Life SystemTM)
Your vehicle has a computer system that lets you know
when to change the engine oil and filter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system
to work
properly, you must reset the system every time the oil
is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE OIL light will come on. Change
your oil as soon as possible within the next two
times you stop for fuel.
It is possible that, if you are
driving under the best conditions, the
oil life system may
not indicate that an
oil change is necessary for over a
year. However, your engine oil and filter must be
changed at least once a year and at this time the system
must be reset. It is also important to check vour oil
regularly and keep
it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles
(5 000 km) since your
last oil change. Remember
to reset the oil life system
whenever the oil
is changed.
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Part A: Scheduled Maintenance
Services
This part contains engine oil scheduled maintenance
which explains the engine oil life system and how
it indicates when to change the engine oil and filter.
Also, listed are scheduled maintenance services which
are to be performed at the mileage intervals specified.
Using Your Maintenance Schedule
We at General Motors want to keep your vehicle in good
working condition. But we don’t know exactly how
you’ll drive it. You may drive short distances only a few
times a week. Or you may drive long distances all
the time in very hot, dusty weather. You may use your
vehicle in making deliveries. Or you may drive it to
work, to do errands or in many other ways.
Because of the different ways people use their vehicles,
maintenance needs may vary. You may need more
frequent checks and replacements. So please read the
following and note how you drive. If you have
questions on how
to keep your vehicle in good condition,
see your dealer. This part tells
you the maintenance services you should
have done and when you should schedule them.
When you go to your dealer for your service needs,
you’ll know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper fluids and lubricants to use are listed in
Part
D. Make sure whoever services your vehicle uses
these.
All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
carry passengers and cargo within recommended
limits. You will find these on your vehicle’s
Tire-Loading Information label. See
Loading Your
Vehicle on page 4-35.
are driven on reasonable road surfaces within legal
driving limits.
use the recommended fuel. See Gasoline Octane
on page 5-5.
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Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(1 66 000 km) should be repeated after 100,000 miles
(1 66 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240
QQO km) should be repeated at the same interval
after
150,000 miles (240 000 km) for the life of this
vehicle.
See
Part B: Owner Checks and Services on page 6-9
and Part C: Periodic Maintenance Inspections on
page
6- 13.
Footnotes
t The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion
of the vehicle's useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page
6- 14.
Engine Oil Scheduled Maintenance
Change engine oil and filter as indicated by the GM
Oil Life SystemTM (or every 12 months, whichever
occurs first). Reset the system.
Your vehicle has a computer system that lets you know
when
to change the engine oil and filter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system
to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished,
it will indicate that an oil change is
necessary.
A CHANGE OIL light will come on. Change
your
oil as soon as possible within the next two
times you stop for fuel.
It is possible that, if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil and filter must be
changed at least once a year and at this time the svstem
must be reset.
It is also important to check your oil
regularly and keep it at the proper level.
6-5

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). We
encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first
if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required
to
resort to this informal dispute resolution program prior to
filing a court action, use of the program
is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program .- is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right
to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Pontiac by dialing: 1 -800-833-PONT (7668).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance. If a
US. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
7-3

We have quick, easy access to telephone numbers of
the following additional services depending
on your
needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information
to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN) Pontiac reserves the right to
limit services or
reimbursement
to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion
to use our
service, it
is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance:
1 -800-ROADSIDE
or 1-800-762-3743, text telephone
(TTY) users, call
1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering
of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud
to offer Courtesy Transportation, a customer
support program for new vehicles.
0 Vehicle license plate number
7-6

may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible
to provide a like-vehicle as a
courtesy rental.
Additional Program lnformation
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is
not
part of the New Vehicle Limited Warranty. A
separate booklet entitled
Warranty and Owner
Assistance lnformation
furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specific information about
availability.
All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel. Canadian
Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to terms and conditions described herein
at its sole discretion.
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition
to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
7-8