service Ram 1500 2019 Owner's Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
674 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
676 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
678 CUSTOMER ASSISTANCE

Chart, Tire Sizing.......................... .524
Check Engine Light (Malfunction Indicator Light). . . .195
Checking Your Vehicle For Safety ...............284
Checks, Safety ............................ .284
Child Restraint ........................... .263
Child Restraints Booster Seats ........................... .267
Child Seat Installation ..................277, 278
How To Stow An unused ALR Seat Belt ........276
Infant And Child Restraints .................265
Locating The LATCH Anchorages .............273
Lower Anchors And Tethers For Children .......269
Older Children And Child Restraints ...........266
Seating Positions ........................ .268
Clean Air Gasoline ........................ .559
Cleaning Wheels ............................... .542
Climate Control ............................80
Automatic ..............................84
Manual ................................80
Cold Weather Operation ..................... .299
Compact Disc (CD) Maintenance ................671
Compact Spare Tire ........................ .540
Contract, Service .......................... .676
Cooling Pressure Cap (Radiator Cap) ............516Cooling System
........................... .513
Adding Coolant (Antifreeze) .................515
Coolant Level ....................513, 516, 517
Cooling Capacity ........................ .563
Disposal Of Used Coolant ..................516
Drain, Flush, And Refill ....................514
Inspection ......................... .516, 517
Points To Remember ..................... .518
Pressure Cap ........................... .516
Radiator Cap .......................... .516
Selection Of Coolant (Antifreeze) .......514, 563, 564
Corrosion Protection ....................... .547
Cr

uise Control (Speed Control) .................343
Cruise Light .......................... .192, 193
Cupholders .............................. .125
Customer Assistance ....................... .674
Cybersecurity ............................ .570
Daytime Running Lights ......................69
Dealer Service ............................ .498
Defroster, Rear Window .......................80
Defroster, Windshield .....................80, 286
Delay (Intermittent) Wipers ....................77
Diagnostic System, Onboard ...................194
Differential, Limited Slip .....................335
682 INDEX

iPod/USB/MP3 Control..................... .642
Jack Location ............................ .459
Jump Starting ............................ .474
Key Fob Panic Alarm .............................21
Programming Additional Key Fobs ..........26, 32
Key Fob Battery Service (Remote Keyless Entry) .....23
Key Fob Programming (Remote Keyless Entry) ......26
Keyless Enter-N-Go ..................... .38, 294
Lock The Vehicle’s Doors ............580, 604, 628
Passive Entry ............................38
Passive Entry Programming ..............604, 628
Keys ....................................20
Replacement .............................33
Lane Change And Turn Signals .................73
Lane Change Assist ..........................73
LaneSense ............................... .391
Lap/Shoulder Belts ........................ .234
Latches ................................. .288
Hood ................................ .106
Lead Free Gasoline ........................ .558
Leaks, Fluid ............................. .288Life Of Tires
............................. .536
Light Bulbs .......................... .287, 441
Lights .................................. .287
AirBag .........................179, 243, 285
Brake Assist Warning ..................... .206
Brake Warning ......................... .180
Bulb Replacement ....................... .441
Cargo .................................73
Center Mounted Stop ..................... .448
Courtesy/Reading .........................75
Cruise ............................ .192, 193
Daytime Running .........................69
Engine Temperature Warning ................181
Exterior .............................. .287
Fog ................................. .446
Hazard Warning Flasher ...................435
Headlights .......................... .68, 71
High Beam ..............................69
High

Beam/Low Beam Select .................69
Hill Descent Control Indicator ...............208
Illuminated Entry .........................76
Interior ............................. .74, 75
Low Fuel ............................. .186
Malfunction Indicator (Check Engine) ..........184
Park ................................. .191
686 INDEX

Passing................................71
Seat Belt Reminder ...................... .179
Security Alarm ......................... .181
Service ............................... .441
Traction Control ........................ .206
Turn Signals ................73, 192, 287, 442, 447
Warning Instrument Cluster Descriptions . . . .181, 192
Limited-Slip Differential ..................335, 521
Loading Vehicle ........................... .406
Tires................................. .528
Load Shed Battery Saver Mode .................177
Load Shed Battery Saver On ...................177
Load Shed Electrical Load Reduction .............177
Load Shed Intelligent Battery Sensor .............177
Locks Automatic Door ..........................41
Child Protection ..........................42
Power Door .............................37
Low Tire Pressure System .....................225
Lubrication, Body ......................... .509
Lug Nuts ............................ .556, 557
Maintenance Free Battery .....................497
Maintenance Schedule ...................... .489
Malfunction Indicator Light (Check Engine) . . . .184, 195 Manual
Service ............................... .678
Manual Transmission Fluid Level Check ....................... .522
Lubricant Selection ...................... .566
Media Hub .............................. .642
Memory Feature (Memory Seats) ................43
Memory Seat ........................... .43, 49
Memory Seats And Radio .....................43
Methanol ............................... .560
Mirrors ..................................61
Electric Powered ..........................63
Heated .................................66
Memory ................................49
Outside ................................62
Rearview ........................... .61, 436
Trailer Towing ...........................66
Modifications/Alterations V

ehicle .................................6
Monitor, Tire Pressure System ..................225
Mopar Parts ............................. .677
MP3 Control ............................. .642
Multi-Function Control Lever ...................69
Navigation System (Uconnect GPS) ..............396
12
INDEX 687

Safety Checks Inside Vehicle...................285
Safety Checks Outside Vehicle .................287
Safety Defects, Reporting .....................677
Safety, Exhaust Gas ........................ .285
Safety Information, Tire ..................... .522
Safety Tips .............................. .284
Schedule, Maintenance ...................... .489
Seat Belt Reminder ........................ .179
Seat Belts ............................ .233, 285
Adjustable Shoulder Belt ...................238
Adjustable Upper Shoulder Anchorage .........238
Adjustable Upper Shoulder Belt Anchorage ......238
Automatic Locking Retractor (ALR) ...........241
Child Restraints ........................ .263
Energy Management Feature ................240
Extender .............................. .239
Front Seat ...................... .233, 234, 236
Inspection ............................. .285
Lap/Shoulder Belt Operation ................236
Lap/Shoulder Belts ...................... .234
Lap/Shoulder Belt Untwisting ...............238
Operating Instructions .....................236
Pregnant Women ........................ .240
Pretensioners .......................... .240
Rear Seat ............................. .234Reminder
............................. .233
Seat Belt Extender ....................... .239
Seat Belt Pretensioner .....................240
Seat Belt Reminder ...................... .233
Untwisting Procedure .....................238
Seat Belts Maintenance ...................... .551
Seats .............................. .43, 45, 47
Adjustment .......................... .43, 47
Easy Entry ..............................51
Head Restraints ..........................
55
Memory ................................49
Power .................................46
Rear Folding .............................43
Reclining Rear ...........................46
Tilting .................................43
Security Alarm ......................... .33, 181
Selection Of Coolant (Antifreeze) ...............564
Sentry Key Key Programming .........................32
Sentry Key (Immobilizer) ......................32
Sentry Key Replacement ......................33
Service Assistance ......................... .674
Service Contract .......................... .676
Service Manuals .......................... .678
Shifting ................................ .304
690 INDEX