steering wheel RAM 1500 2021 Repair Manual

352SAFETY
Rollover Events
Side Air Bags and seat belt pretensioners are
designed to activate in certain rollover events.
The Occupant Restraint Controller (ORC)
determines whether deployment in a particular
rollover event is appropriate, based on the
severity and type of collision. Vehicle damage by
itself is not a good indicator of whether or not
Side Air Bags and seat belt pretensioners
should have deployed.
The Side Air Bags and seat belt pretensioners
will not deploy in all rollover events. The rollover
sensing system determines if a rollover event
may be in progress and whether deployment is
appropriate. In the event the vehicle
experiences a rollover or near rollover event,
and deployment is appropriate, the rollover
sensing system will deploy the side air bags and
seat belt pretensioners on both sides of the
vehicle.
The SABICs may help reduce the risk of partial
or complete ejection of vehicle occupants
through side windows in certain rollover or side
impact events.Air Bag System Components
NOTE:
The Occupant Restraint Controller (ORC) moni -
tors the internal circuits and interconnecting
wiring associated with electrical Air Bag System
Components listed below:
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags
Front and Side Impact Sensors
Seat Belt Pretensioners
Seat Track Position Sensors
Occupant Classification System
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment.
NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system.
If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu -
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.
As the air bags deflate, you may see some
smoke-like particles. The particles are a
normal by-product of the process that gener -
ates the non-toxic gas used for air bag infla -
tion. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or

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354SAFETY
(Continued)
Enhanced Accident Response System
Reset Procedure
In order to reset the Enhanced Accident
Response System functions after an event, the
ignition switch must be changed from ignition
START or ON/RUN to ignition OFF. Carefully
check the vehicle for fuel leaks in the engine
compartment and on the ground near the
engine compartment and fuel tank before
resetting the system and starting the engine.
After an accident, if the vehicle will not start
after performing the reset procedure, the
vehicle must be towed to an authorized dealer
to be inspected and to have the Enhanced
Accident Response System reset.
Maintaining Your Air Bag System
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel. Do
not modify the front fascia/bumper, vehicle
body structure, or add aftermarket side
steps or running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.
Do not attempt to modify any part of your
air bag system. The air bag may inflate acci-
dentally or may not function properly if
modifications are made. Take your vehicle
to an authorized dealer for any air bag
system service. If your seat, including your
trim cover and cushion, needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment
bolts), take the vehicle to an authorized
dealer. Only manufacturer approved seat
accessories may be used. If it is necessary
to modify the air bag system for persons
with disabilities, contact an authorized
dealer.
WARNING! (Continued)

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374IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú page 482.
The ASSIST and SOS buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network, which
comes as a built in function. Other Uconnect
services will only be operable if your SiriusXM
Guardian™ service is active and connected
to an operable LTE (voice/data) or 4G (data)
network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi
-
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a ten second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED lights located within the ASSIST
and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY375
(Continued)
NOTE:
Your vehicle may be transmitting data
Ú page 482 as authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi
-
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
7

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376IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console lights located within
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY391
(Continued)
3. Allow the tether to retract with the lever back to its original position.

Manual Park Release Tether

4. Verify the transmission is in PARK.
5. Confirm that the tether has retracted fully and re-install the access cover. If the access
cover cannot be reinstalled, repeat steps 1
through 4.
NOTE:
When the lever is locked in the released posi -
tion the access cover cannot be reinstalled.FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Then
shift back and forth between DRIVE (D) and
REVERSE (R), while gently pressing the
accelerator. Use the least amount of
accelerator pedal pressure that will maintain
the rocking motion, without spinning the wheels
or racing the engine.
NOTE:
Shifts between DRIVE and REVERSE can only be
achieved at wheel speeds of 5 mph (8 km/h) or
less. Whenever the transmission remains in
NEUTRAL (N) for more than two seconds, you
must press the brake pedal to engage DRIVE or
REVERSE.
Push the “ESC OFF” switch to place the
Electronic Stability Control (ESC) system in
“Partial OFF” mode, before rocking the vehicle
Ú page 312. Once the vehicle has been freed,
push the “ESC OFF” switch again to restore
“ESC On” mode.
WARNING!
Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause damage, or even failure, of the axle
and tires. A tire could explode and injure
someone. Do not spin your vehicle's wheels
faster than 30 mph (48 km/h) or for longer than 30 seconds continuously without
stopping when you are stuck and do not let
anyone near a spinning wheel, no matter
what the speed.
CAUTION!
Racing the engine or spinning the wheels
may lead to transmission overheating and
failure. Allow the engine to idle with the
transmission in NEUTRAL for at least one
minute after every five rocking-motion
cycles. This will minimize overheating and
reduce the risk of transmission failure
during prolonged efforts to free a stuck
vehicle.
7

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IN CASE OF EMERGENCY393
(Continued)
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow
bars and other equipment designed for this
purpose, following equipment FCA’s
instructions. Use of safety chains is mandatory.
Attach a tow bar or other towing device to main
structural members of the vehicle, not to
fascia/bumpers or associated brackets. State
and local laws regarding vehicles under tow
must be observed.
If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode, not the ACC
mode.
If the key fob is unavailable or the vehicle's
battery is discharged, find Instructions on
shifting the transmission out of PARK
Ú page 390.TWO-WHEEL DRIVE MODELS
FCA recommends towing your vehicle with all
four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be
towed (with rear wheels on the ground) under
the following conditions:
The transmission must be in NEUTRAL (N).
Instructions on shifting the transmission to
NEUTRAL (N) when the engine is off
Ú page 390.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed
30 miles (48 km).
If the transmission is not operable, or the
vehicle must be towed faster than 30 mph
(48 km/h) and farther than 30 miles (48 km), tow with the rear wheels OFF the ground.
Acceptable methods to tow the vehicle on a
flatbed are as follows:
The front wheels raised and the rear wheels
on a towing dolly
Using a suitable steering wheel stabilizer to
hold the front wheels in the straight position
with the rear wheels raised when and the
front wheels ON the ground.
FOUR-WHEEL DRIVE MODELS
FCA recommends towing with all wheels OFF
the ground. Acceptable methods are to tow the
vehicle on a flatbed or with one end of vehicle
raised and the opposite end on a towing dolly.
CAUTION!
Do not use sling type equipment when
towing. Vehicle damage may occur.
When securing the vehicle to a flat bed
truck, do not attach to front or rear suspen -
sion components. Damage to your vehicle
may result from improper towing.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
CAUTION!
Front or rear wheel lifts must not be used (if
the remaining wheels are on the ground).
Internal damage to the transmission or
transfer case will occur if a front or rear
wheel lift is used when towing.
7

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SERVICING AND MAINTENANCE433
F09––Spare
F10 40 Amp Green –HVAC Blower Motor
F11 –5 Amp Tan Output to Under-hood Power Distribution Center (UPDC) Run Coil
F12 –25 Amp Clear Mod Audio Amplifier / Active Noise Cancellation / SW Inverter
F13 –20 Amp Yellow Mod Seat Heater Front (Driver)
F14 –15 Amp Blue Mod Seat Heater Front (Steering Wheel)
F15 ––Spare
F16 ––Spare
F17 –20 Amp Yellow LT Spot Lamp — If Equipped
F18 30 Amp Pink –Motor Sunshade Sunroof
F19 ––Spare
F20 –20 Amp Yellow Comfort Rear Seat Module (CRSM) (Heat Rear RT)
F21 ––Spare
F22 ––Spare
F23 ––Spare
F24 –15 Amp Blue Mod RF Hub / Mod Ignition / Mod Cluster
F25 40 Amp Green –Mod Integrated Trailer Brake
F26 –15 Amp Blue Mod Cluster CCN / Mod Cyber Security
F27 –5 Amp Tan Mod Cluster CCN / Mod SGW
F28 –10 Amp Red Mod ORC
CavityCartridge Fuse Micro Fuse Description
8

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SERVICING AND MAINTENANCE453
(Continued)
NOTE:
Wheel Valve Stem must be replaced as well
when installing new tires due to wear and tear
in existing tires.
Keep dismounted tires in a cool, dry place with
as little exposure to light as possible. Protect
tires from contact with oil, grease, and gasoline.
Replacement Tires
The tires on your new vehicle provide a balance
of many characteristics. They should be
inspected regularly for wear and correct cold
tire inflation pressures. FCA strongly
recommends that you use tires equivalent to
the originals in size, quality and performance
when replacement is needed Ú page 452. Refer to the Tire and Loading Information
placard or the Vehicle Certification Label for the
size designation of your tire. The Load Index and
Speed Symbol for your tire will be found on the
original equipment tire sidewall.
For more information relating to the Load Index
and Speed Symbol of a tire Ú
page 444.
It is recommended to replace the two front tires
or two rear tires as a pair. Replacing just one tire
can seriously affect your vehicle’s handling. If
you ever replace a wheel, make sure that the
wheel’s specifications match those of the
original wheels.
It is recommended you contact an authorized
tire dealer or original equipment dealer with any
questions you may have on tire specifications or
capability. Failure to use equivalent
replacement tires may adversely affect the
safety, handling, and ride of your vehicle.
WARNING!
Tires and the spare tire should be replaced after
six years, regardless of the remaining tread.
Failure to follow this warning can result in sud -
den tire failure. You could lose control and have
a collision resulting in serious injury or death.
WARNING!
Do not use a tire, wheel size, load rating, or
speed rating other than that specified for
your vehicle. Some combinations of unap -
proved tires and wheels may change
suspension dimensions and performance
characteristics, resulting in changes to
steering, handling, and braking of your
vehicle. This can cause unpredictable
handling and stress to steering and
suspension components. You could lose
control and have a collision resulting in
serious injury or death. Use only the tire and
wheel sizes with load ratings approved for
your vehicle.
Never use a tire with a smaller load index or
capacity, other than what was originally
equipped on your vehicle. Using a tire with
a smaller load index could result in tire
overloading and failure. You could lose
control and have a collision.
8

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490
Seats
................................................. 34, 35, 36Adjustment........................................... 34, 36Easy Entry................................................... 37Head Restraints.......................................... 40Memory....................................................... 32Power.......................................................... 36Rear Folding................................................ 34Reclining Rear............................................. 36Tilting.......................................................... 34Security System...................................... 26, 127Selection Of Coolant (Antifreeze)...................475Send & Go........................................... 293, 302Sentry Key (Immobilizer).................................. 20Service Assistance......................................... 479Service Contract............................................ 480Service Manuals............................................ 482Settings, Audio.............................................. 266Shifting.......................................................... 154Automatic Transmission............................ 156Transfer Case, Shifting Into Transfer Case Neutral (N)................................... 232Transfer Case, Shifting Out Of TransferCase Neutral (N)................................... 233Shoulder Belts............................................... 336Side Steps, Power............................................ 28Signals, Turn..................................55, 136, 371Sirius Satellite Radio..................................... 261Favorites................................................... 264Replay....................................................... 262
SiriusXM Satellite RadioBrowse in SXM......................................... 264Favorites................................................... 264Replay...................................................... 262Sliding Rear Window, Power............................ 79Smart Watch................................................. 300Snow Chains (Tire Chains)............................ 458Snow Plow.................................................... 227Snow Tires.................................................... 454SOS Call............................................... 286, 301Spare Tires.......................................... 455, 456Spark Plugs................................................... 475Speed Control (Cruise Control)..................... 179Starting....................................... 140, 143, 144Automatic Transmission........................... 141Button......................................................... 21Cold Weather............................................ 146Engine Fails To Start................................. 144Starting And Operating......................... 143, 144Starting Procedures............................. 143, 144Starting Procedures (Gas Engines)............... 140SteeringPower....................................................... 174Tilt Column.................................................. 31Wheel, Heated...................................... 31, 32Wheel, Tilt.................................................... 31Steering Wheel Audio Controls..................... 259Steering Wheel Mounted Sound System...... 259
Steps, Power Side............................................28Stolen Vehicle Assistance.................... 297, 303Storage............................................................68Storage Compartment, Center Seat.................68Storage, Vehicle..................................... 66, 461Store Radio Presets...................................... 265Storing Your Vehicle...................................... 461Sun Roof..................................... 80, 81, 82, 84Sunglasses Storage.........................................70Sunshade Operation........................................81SuspensionAir.................................................... 165, 169Sway Control, Trailer..................................... 318Synthetic Engine Oil...................................... 410
T
Tailgate Removal.............................................86Tailgate, Electronic Lowering...........................85Telescoping Steering Column...........................31Temperature Control, Automatic (ATC).............65TiltDown...........................................................37Up................................................................37Tilt Steering Column.........................................31Tip Start........................................................ 143Tire And Loading Information Placard........... 447Tire Markings................................................ 443Tire Safety Information.................................. 443

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