towing RAM 1500 2023 Service Manual

MULTIMEDIA249
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the door?

Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.

2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will lock/unlock the door more
quickly, however its range is limited and your Vehicle
Branded App comes in handy for these and other
situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Vehicle Branded
App? The Vehicle Branded App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future. 5.
Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE (voice/
data), 4G (data), or 5G (data) network connection. If
either your device or your vehicle is in an area with
below average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside assistance
call? The phone number is:
 US: 1-800-521-2779
 Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED

1.
How long does it take to send the route and
destination to my vehicle?
Depending on various
conditions, it can take up to three minutes for the
request to get through to your vehicle.

2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up that
will cancel the route if selected. 3.
Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a “Locations” option. Once “Locations” is
selected, you can choose from a list of recently sent
destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S

1.
Can someone else locate my vehicle?
Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
SiriusXM Guardian™ terms of service for more
information.

2. How long does it take to sound my horn and flash the
lights? Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle.
3. How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pushing the red Panic button.
5

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266SAFETY
The ESC Activation/Malfunction Indicator Light starts to
flash as soon as the tires lose traction and the ESC system
becomes active. The ESC Activation/Malfunction Indicator
Light also flashes when TCS is active. If the ESC
Activation/Malfunction Indicator Light begins to flash
during acceleration, ease up on the accelerator and apply
as little throttle as possible. Be sure to adapt your speed
and driving to the prevailing road conditions.
The ESC OFF Indicator Light indicates that the
Electronic Stability Control (ESC) is in a reduced
mode.
NOTE:
The ESC Activation/Malfunction Indicator Light and the
ESC OFF Indicator Light come on momentarily each
time the ignition is placed in the ON/RUN mode.
 Each time the ignition is placed in the ON/RUN mode,
the ESC system will be on even if it was turned off previ -
ously.
 The ESC system will make buzzing or clicking sounds
when it is active. This is normal; the sounds will stop
when ESC becomes inactive following the maneuver
that caused the ESC activation.
Hill Start Assist (HSA)
HSA is designed to mitigate roll back from a complete stop
while on an incline. If the driver releases the brake while
stopped on an incline, HSA will continue to hold the brake
pressure for a short period. If the driver does not apply the
throttle before this time expires, the system will release
brake pressure and the vehicle will roll down the hill as
normal. The following conditions must be met in order for HSA to
activate:

The feature must be enabled.
 The vehicle must be stopped.
 The parking brake must be off.
 The driver door must be closed.
 The vehicle must be on a sufficient grade.
 The gear selection must match vehicle uphill direction
(i.e., vehicle facing uphill is in forward gear; vehicle
backing uphill is in REVERSE gear).
 HSA will work in REVERSE gear and all forward gears.
The system will not activate if the transmission is in
PARK or NEUTRAL.
Disabling And Enabling HSA
This feature can be turned on or turned off. To change the
current setting, proceed as follows:
If disabling HSA using Uconnect Settings
Úpage 191.
Towing With HSA
HSA will also provide assistance to mitigate roll back while
towing a trailer.
WARNING!
There may be situations where the Hill Start Assist
(HSA) will not activate and slight rolling may occur, such
as on minor hills or with a loaded vehicle, or while
pulling a trailer. HSA is not a substitute for active driving
involvement. It is always the driver’s responsibility to be
attentive to distance to other vehicles, people, and
objects, and most importantly brake operation to
ensure safe operation of the vehicle under all road
conditions. Your complete attention is always required
while driving to maintain safe control of your vehicle.
Failure to follow these warnings can result in a collision
or serious personal injury.
WARNING!
If you use a trailer brake controller with your trailer,
the trailer brakes may be activated and deactivated
with the brake switch. If so, there may not be enough
brake pressure to hold both the vehicle and the
trailer on a hill when the brake pedal is released. In
order to avoid rolling down an incline while resuming
acceleration, manually activate the trailer brake or
apply more vehicle brake pressure prior to releasing
the brake pedal.
 HSA is not a parking brake. Always apply the parking
brake fully when exiting your vehicle. Also, be certain
to place the transmission in PARK.
 Failure to follow these warnings can result in a colli -
sion or serious personal injury.

23_DT_OM_EN_USC_t.book Page 266

268SAFETY
Driver Override
The driver may override SSC activation with throttle or
brake application at any time.
Deactivating SSC
SSC will be deactivated but remain available if any of the
following conditions occur:
The driver overrides SSC set speed with throttle or
brake application.
 The vehicle speed exceeds 20 mph (32 km/h) but
remains below 40 mph (64 km/h).
 The vehicle is shifted into PARK.
Disabling SSC
SSC will deactivate and be disabled if any of the following
conditions occur:
 The driver pushes the SSC switch.
 The driveline is shifted out of the 4WD Low.
 The parking brake is applied.
 The driver door opens.
 The vehicle is driven greater than 20 mph (32 km/h)
for greater than 70 seconds.
 The vehicle is driven greater than 40 mph (64 km/h).
SSC will exist immediately. Feedback To The Driver
The instrument cluster has an SSC icon and the SSC
switch has a lamp which offers feedback to the driver
about the state SSC is in.

The cluster icon and switch lamp will illuminate and
remain on solid when SSC is enabled or activated.
These are the normal operating conditions for SSC.
 The cluster icon and switch lamp will flash for several
seconds then extinguish when the driver pushes the
SSC switch but enabled conditions are not met.
 The cluster icon and switch lamp will flash for several
seconds then extinguish when SSC disables due to
excess speed.
 The cluster icon and switch lamp will flash then extin -
guish when SSC deactivates due to overheated brakes.
Traction Control System (TCS)
The TCS monitors the amount of wheel spin of each of the
driven wheels. If wheel spin is detected, the TCS may apply
brake pressure to the spinning wheel(s) and/or reduce
engine power to provide enhanced acceleration and
stability. A feature of the TCS, Brake Limited Differential (BLD)
functions similarly to a limited slip differential and controls
the wheel spin across a driven axle. If one wheel on a
driven axle is spinning faster than the other, the system
will apply the brake of the spinning wheel. This will allow
more engine torque to be applied to the wheel that is not
spinning. BLD may remain enabled even if TCS and
Electronic Stability Control (ESC) are in reduced modes.
Trailer Sway Control (TSC)
TSC uses sensors in the vehicle to recognize an
excessively swaying trailer and will take the appropriate
actions to attempt to stop the sway.
NOTE:TSC cannot stop all trailers from swaying. Always use
caution when towing a trailer and follow the trailer tongue
weight recommendations
Úpage 173.
When TSC is functioning, the ESC Activation/Malfunction
Indicator Light will flash, the engine power may be reduced
and you may feel the brakes being applied to individual
wheels to attempt to stop the trailer from swaying. TSC is
disabled when the ESC system is in the “Partial Off” or
“Full Off” modes.
WARNING!
SSC is only intended to assist the driver in controlling
vehicle speed when driving in off road conditions. The
driver must remain attentive to the driving conditions
and is responsible for maintaining a safe vehicle speed.
WARNING!
If TSC activates while driving, slow the vehicle down,
stop at the nearest safe location, and adjust the trailer
load to eliminate trailer sway.

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330IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled vehicles may also be towed as described on
Úpage 186.
NOTE:Vehicles equipped with the Active-Level Four Corner Air Suspension System must be placed in Transport mode, before tying them down (from the body) on a trailer or flatbed truck Úpage 134. If the vehicle cannot be placed in Transport mode (for example, engine will not run), tie-downs must be fastened to the axles (not to the body). Failure to follow these
instructions may cause fault codes to be set and/or cause loss of proper tie-down tension.
Towing Condition Wheels OFF The Ground Two-Wheel Drive Models Four-Wheel Drive Models
Flat TowNONENOT ALLOWED See Instructions
 Transmission in PARK
 Transfer case in N (Neutral)
 Tow in forward direction
Dolly Tow Front
NOT ALLOWED NOT ALLOWED
Rear OK NOT ALLOWED
On Trailer ALLOK OK

23_DT_OM_EN_USC_t.book Page 330

IN CASE OF EMERGENCY331
Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other
equipment designed for this purpose, following equipment
per FCA US LLC instructions. Use of safety chains is
mandatory. Attach a tow bar or other towing device to
main structural members of the vehicle, not to fascia/
bumpers or associated brackets. State and local laws
regarding vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
mode, not the ACC mode.
If the key fob is unavailable or the vehicle's battery is
discharged, find Instructions on shifting the transmission
out of PARK in order to move the vehicle
Úpage 328.
TWO-WHEEL DRIVE MODELS
FCA US LLC recommends towing your vehicle with all four
wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the transmission
is operable, the vehicle may be towed (with front wheels
on the ground) under the following conditions:
 The transmission must be in NEUTRAL (N). Instructions
on shifting the transmission to NEUTRAL (N) when the
engine is OFF
Úpage 328.
 The towing speed must not exceed 30 mph (48 km/h).
 The towing distance must not exceed 30 miles
(48 km).
If the transmission is not operable, or the vehicle must be
towed faster than 30 mph (48 km/h) and farther than 30 miles (48 km), tow with the rear wheels OFF the
ground. An acceptable method to tow the vehicle on a
flatbed are as follows:
 Using a suitable steering wheel stabilizer to hold the
front wheels in the straight position with the rear
wheels raised and the front wheels ON the ground.
FOUR-WHEEL DRIVE MODELS
FCA US LLC recommends towing with all wheels OFF the
ground.
CAUTION!
 Do not use sling type equipment when towing.
Vehicle damage may occur.
 When securing the vehicle to a flatbed truck, do not
attach to front or rear suspension components.
Damage to your vehicle may result from improper
towing.
CAUTION!
Towing this vehicle in violation of the approved
requirements can cause severe transmission damage.
Damage from improper towing is not covered under the
New Vehicle Limited Warranty.
CAUTION!
Front or rear wheel lifts must not be used (if the
remaining wheels are on the ground). Internal
damage to the transmission or transfer case will
occur if a front or rear wheel lift is used when towing.
 Towing this vehicle in violation of the approved
requirements can cause severe transmission and/or
transfer case damage. Damage from improper
towing is not covered under the New Vehicle
Limited Warranty.
7

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332IN CASE OF EMERGENCY
EMERGENCY TOW HOOKS —
I
F EQUIPPED
Your vehicle may be equipped with emergency tow hooks.

Emergency Tow Hooks

NOTE:
For off-road recovery, it is recommended to use both of the
front tow hooks to minimize the risk of damage to the
vehicle.
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced Accident
Response System.
This feature is a communication network that takes effect
in the event of an impact
Úpage 297.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record data that
will assist in understanding how a vehicle’s systems
performed under certain crash or near crash-like
situations, such as an air bag deployment or hitting a road
obstacle
Úpage 298.
WARNING!
 Do not use a chain for freeing a stuck vehicle. Chains
may break, causing serious injury or death.
 Stand clear of vehicles when pulling with tow hooks.
Tow straps may become disengaged, causing
serious injury.
CAUTION!
Tow hooks are for emergency use only, to rescue a
vehicle stranded off road. Do not use tow hooks for tow
truck hookup or highway towing. You could damage your
vehicle.

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SERVICING AND MAINTENANCE335
Mileage Or Time Passed (Whichever Comes
First)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Inspections
Inspect the CV/Universal joints. X X X X X X X X X X X X X X
Inspect front suspension, tie rod ends, and
replace if necessary. X
X X XX XX
Inspect the front and rear axle surfaces. If gear
oil leakage is suspected, check the fluid level.
If using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing, change
axle fluid. X
X XXX
Inspect the brake linings, replace as necessary. X XX XX XX
Inspect transfer case fluid. X
Additional Maintenance
Replace cabin air filter. To be replaced every 12,000 miles (19,000 km).
For severe dusty driving conditions, inspect and
replace the Evaporative System Fresh Air Filter
as necessary; replacement may be more
frequent depending on conditions. X X X X X X X X X X X X X X
Replace engine air cleaner filter. XX XXX
If equipped with Stop/Start, replace accessory
drive belt with OEM grade Mopar® belt. X
8

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336SERVICING AND MAINTENANCE
Replace spark plugs. 1X
Flush and replace the engine coolant at
10 years or 150,000 miles (240,000 km)
whichever comes first. X
X
Inspect the transfer case fluid, change for any
of the following: police, taxi, fleet, or frequent
trailer towing. X
X
Change the transfer case fluid. X
Inspect and replace PCV valve if necessary. X
1. The spark plug change interval is mileage-based only; yearly intervals do not apply.
Mileage Or Time Passed (Whichever Comes
First)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
WARNING!
 You can be badly injured working on or around a motor vehicle. Do only service work for which you have the knowledge and the right equipment. If you have any doubt about your
ability to perform a service job, take your vehicle to a competent mechanic.
 Failure to properly inspect and maintain your vehicle could result in a component malfunction and affect vehicle handling and performance. This could cause an accident.

23_DT_OM_EN_USC_t.book Page 336

SERVICING AND MAINTENANCE349
Under normal operating conditions, the catalytic converter
will not require maintenance. However, it is important to
keep the engine properly tuned to assure proper catalyst
operation and prevent possible catalyst damage.
NOTE:Intentional tampering with emissions control systems can
result in civil penalties being assessed against you.
In unusual situations involving grossly malfunctioning
engine operation, a scorching odor may suggest severe
and abnormal catalyst overheating. If this occurs, stop the
vehicle, turn off the engine and allow it to cool. Service,
including a tune-up to manufacturer's specifications,
should be obtained immediately. To minimize the possibility of catalytic converter damage:

Do not interrupt the ignition when the transmission is
in gear and the vehicle is in motion.
 Do not try to start the vehicle by pushing or towing the
vehicle.
 Do not idle the engine with any ignition components
disconnected or removed, such as when diagnostic
testing, or for prolonged periods during very rough idle
or malfunctioning operating conditions.
COOLING SYSTEM
Engine Coolant Checks
Check the engine coolant (antifreeze) protection every
12 months (before the onset of freezing weather, where
applicable). If the engine coolant is dirty or rusty in
appearance, the system should be drained, flushed and
refilled with fresh coolant. Check the front of the A/C
condenser (if equipped) or radiator for any accumulation
of bugs, leaves, etc. If dirty, clean by gently spraying water
from a garden hose vertically down the face of the A/C
condenser (if equipped) or the back of the radiator core.
Check the engine cooling system hoses for brittle rubber,
cracking, tears, cuts and tightness of the connection at
the coolant recovery bottle and radiator. Inspect the entire
system for leaks.
DO NOT REMOVE THE COOLANT PRESSURE CAP WHEN
THE COOLING SYSTEM IS HOT.
Cooling System — Drain, Flush And Refill
NOTE:Some vehicles require special tools to add coolant
properly. Failure to fill these systems properly could
lead to severe internal engine damage. If any coolant
is needed to be added to the system please contact
an authorized dealer.
If the engine coolant (antifreeze) is dirty or contains visible
sediment, have an authorized dealer clean and flush with
OAT coolant (conforming to MS.90032).
For the proper maintenance intervals
Úpage 334.
CAUTION!
The catalytic converter requires the use of unleaded
fuel only. Leaded gasoline will destroy the effective -
ness of the catalyst as an emissions control device
and may seriously reduce engine performance and
cause serious damage to the engine.
 Damage to the catalytic converter can result if your
vehicle is not kept in proper operating condition. In
the event of engine malfunction, particularly
involving engine misfire or other apparent loss of
performance, have your vehicle serviced promptly.
Continued operation of your vehicle with a severe
malfunction could cause the converter to overheat,
resulting in possible damage to the converter and
vehicle.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator has had
time to cool. Never open a cooling system pressure
cap when the radiator or coolant bottle is hot.
 Keep hands, tools, clothing, and jewelry away from
the radiator cooling fan when the hood is raised. The
fan starts automatically and may start at any time,
whether the engine is running or not.
 When working near the radiator cooling fan, discon -
nect the fan motor lead or turn the ignition to the OFF
mode. The fan is temperature controlled and can
start at any time the ignition is in the ON mode.
8

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374SERVICING AND MAINTENANCE
Tire Loading And Tire Pressure
NOTE:The proper cold tire inflation pressure is listed on the
driver’s side B-pillar or the rear edge of the driver's side
door.
Check the inflation pressure of each tire, including the
spare tire (if equipped), at least monthly and inflate to the
recommended pressure for your vehicle.

Example Tire Placard Location (Door) Example Tire Placard Location (B-pillar)

Tire And Loading Information Placard

Tire And Loading Information Placard

This placard tells you important information about the:

1. Number of people that can be carried in the vehicle.

2. Total weight your vehicle can carry.
3. Tire size designed for your vehicle.
4. Cold tire inflation pressures for the front, rear, and
spare tires.
Loading
The vehicle maximum load on the tire must not exceed the
load carrying capacity of the tire on your vehicle. You will
not exceed the tire's load carrying capacity if you adhere to
the loading conditions, tire size, and cold tire inflation
pressures specified on the Tire And Loading Information
Placard in Vehicle Loading
Úpage 172.
NOTE:Under a maximum loaded vehicle condition, Gross Axle
Weight Rating (GAWR) for the front and rear axles must
not be exceeded.
For further information on GAWR, vehicle loading, and
trailer towing
Úpage 172.
To determine the maximum loading conditions of your
vehicle, locate the statement “The combined weight of
occupants and cargo should never exceed XXX kg or XXX
lbs” on the Tire And Loading Information Placard. The
combined weight of occupants, cargo/luggage and trailer
tongue weight (if applicable) should never exceed the
weight referenced here.

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