wheel Ram 2500 2020 Owner's Manual

340IN CASE OF EMERGENCY
(Continued)
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the SOS operator until the SOS operator termi
-
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle infor -
mation and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)

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IN CASE OF EMERGENCY341
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact your dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard
-
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
6

20_DJD2_OM_EN_USC_t.book Page 341

342IN CASE OF EMERGENCY
(Continued)
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer
-
ence, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouil -
lage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada. NOTE:
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user’s authority to operate
the equipment.
JACKING AND TIRE CHANGING
WARNING!
Do not attempt to change a tire on the side
of the vehicle close to moving traffic. Pull
far enough off the road to avoid the danger
of being hit when operating the jack or
changing the wheel.
Being under a jacked-up vehicle is
dangerous. The vehicle could slip off the
jack and fall on you. You could be crushed.
Never put any part of your body under a
vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service
center where it can be raised on a lift.
Never start or run the engine while the
vehicle is on a jack.

20_DJD2_OM_EN_USC_t.book Page 342

346IN CASE OF EMERGENCY
4. Lift the spare tire with one hand to give
clearance to tilt the retainer at the end of
the cable.

Gaining Access To The Retainer

5. Pull the retainer through the center of the wheel.

Pulling The Retainer Through The Center Of The Wheel
NOTE:
The winch mechanism is designed for use with
the extension tubes only. Use of an air wrench
or other power tools is not recommended and
can damage the winch.
Preparations For Jacking

1. Park the vehicle on a firm, level surface.
Avoid ice or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Shift the transmission into Park (P).
5. Turn the ignition OFF. 6. Block both the front and rear of the wheel
diagonally opposite the jacking position. For
example, if the driver’s front wheel is being
changed, block the passenger’s rear wheel.

Wheel Blocked

NOTE:
Passengers should not remain in the vehicle
when the vehicle is being raised or lifted.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.

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IN CASE OF EMERGENCY347
(Continued)
Jacking Instructions

Jack Warning Label Lug Wrench Adapter Shown In Jack And Tools Assembly

1. Remove the spare wheel, jack, and tools
from storage.

2. Using the lug wrench, loosen, but do not remove, the wheel nuts by turning them
counterclockwise one turn while the wheel
is still on the ground. Changing a dually tire
requires the lug wrench adapter.
WARNING!
Carefully follow these tire changing warnings
to help prevent personal injury or damage to
your vehicle:
Always park on a firm, level surface as far
from the edge of the roadway as possible
before raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the
vehicle on a jack.
Do not let anyone sit in the vehicle when it
is on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised
vehicle, take it to a service center where it
can be raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire
change.
If working on or near a roadway, be
extremely careful of motor traffic.
To assure that spare tires, flat or inflated,
are securely stowed, spares must be
stowed with the valve stem facing the
ground.
WARNING! (Continued)
CAUTION!
Do not attempt to raise the vehicle by jacking
on locations other than those indicated in the
Jacking Instructions for this vehicle.
6

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348IN CASE OF EMERGENCY
NOTE:
If your vehicle is equipped with hub caps/wheel
covers they must be removed before raising the
vehicle off the ground. Refer to ”Hub Caps/
Wheel Covers — If Equipped” in this section.

Lug Wrench Adapter
Lug Wrench Adapter And Wrench
3. Placement of the jack is critical:

Jack / Extensions Placement

Front Jacking Location
When changing the front wheel, assemble
the jack driver to the jack and connect the
jack driver to the extension tubes. Place the
jack under the axle as close to the tire as
possible with the drive tubes extending to
the front. Connect the extension tubes and
lug wrench.
Front Lifting Point
Front Jacking Location

Rear Jacking Location
When changing a rear wheel, assemble the
jack driver to the jack and connect the jack
driver to the extension tubes. Place the jack

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IN CASE OF EMERGENCY349
under the axle between the spring and the
shock absorber with the extension tubes ex -
tending to the rear.

Rear Lifting Point
Rear Jacking Location

Connect the extension tubes and lug
wrench. NOTE:
If the bottle jack will not lower by turning the dial
(thumbwheel) by hand, it may be necessary to
use the jack driver in order to lower the jack.
4. By rotating the lug wrench clockwise, raise
the vehicle until the wheel just clears the
surface.
5. Remove the lug nuts and pull the wheel off. On Single Rear Wheel (SRW) trucks, install
the spare wheel and lug nuts with the cone
shaped end of the wheel nuts toward the
wheel. On 3500 Dual Rear Wheel models
(DRW) trucks, if the outer tire is being replaced then leave the inner wheel on the
vehicle. If the inner wheel is being replaced
remove the outer wheel and replace the
inner wheel. The wheel nuts are a two-piece
assembly with a flat face. Lightly tighten the
lug nuts. To avoid the risk of forcing the
vehicle off the jack, do not fully tighten the
lug nuts until the vehicle has been lowered.

Rear Inner Wheel Proper Placement (Dual Rear Wheel Equipped)
CAUTION!
Before raising the wheel off the ground, make
sure that the jack will not damage
surrounding truck parts and adjust the jack
position as required.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off
the jack and hurt someone near it. Raise the
vehicle only enough to remove the tire.
6

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350IN CASE OF EMERGENCY

Dual Rear Wheel Jack Placement

6. Finish tightening the lug nuts. Push down on the lug wrench while at the end of the handle
for increased leverage. Tighten the lug nuts in
a star pattern until each nut has been tight -
ened twice. For the correct lug nut torque refer
to “Wheel And Tire Torque Specifications” in
“Technical Specifications”. If in doubt about
the correct tightness, have them checked with
a torque wrench by an authorized dealer or
service station. 7. Install the wheel center cap and remove the
wheel blocks. Do not install chrome or
aluminum wheel center caps on the spare
wheel. This may result in cap damage.
8. Lower the jack to its fully closed position. Stow the replaced tire, jack, and tools as
previously described.
NOTE:
The bottle jack will not lower by turning the dial
(thumbwheel) by hand, it may be necessary to
use the jack driver in order to lower the jack.
9. Adjust the tire pressure when possible.
NOTE:
Do not oil wheel studs. For chrome wheels, do
not substitute with chrome plated lug nuts.
To Stow The Flat Or Spare
NOTE:
Have the flat tire repaired or replaced immedi -
ately.

1. Turn the wheel so that the valve stem is facing the ground and toward the rear of
the vehicle for convenience in checking the
spare tire inflation. Slide the wheel retainer
through the center of the wheel.

Reinstalling The Retainer

WARNING!
A loose tire or jack thrown forward in a
collision or hard stop, could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided.
WARNING!
A loose tire or jack thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided. Have the deflated (flat) tire repaired
or replaced immediately.

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IN CASE OF EMERGENCY351
2. Lift the spare tire with one hand to give
clearance to tilt the retainer at the end of
the cable and position it properly across the
wheel opening.

Pushing The Retainer Through The Center Of The Wheel And Positioning It
3. Attach the lug wrench to the extension
tubes with the curved angle facing away
from the vehicle. Insert the extensions
through the access hole between the lower
tailgate and the top of the bumper and into
the winch mechanism tube.

Lug Wrench And Extension Tubes Assembled And In Position
4. Rotate the lug wrench handle clockwise
until the wheel is drawn into place against
the underside of the vehicle. Continue to
rotate until you feel the winch mechanism
slip, or click three or four times. It cannot be
overtightened. Push against the tire several
times to ensure it is firmly in place.

Rotating The Lug Wrench Handle

NOTE:
The winch mechanism is designed for use with
the jack extension tube only. Use of an air
wrench or other power tools is not recom-
mended and can damage the winch.
6

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352IN CASE OF EMERGENCY
Reinstalling The Jack And Tools

1. Tighten the jack all the way down by
turning the jack turn-screw counterclock-
wise until the jack is snug.

2. Position the jack and tools into bracket assembly. Make sure the lug wrench is
under the jack near the jack turn-screw.
Snap tools into bracket assembly clips.
Install the jack into bracket assembly and
turn the jack turn-screw clockwise until jack
is snug into bracket assembly.

Jack And Tools Bracket Assembly
3. Place the jack and tool bracket assembly in
the storage position holding the jack by the
jack turn-screw, slip the jack and tools
under the seat so that the bottom slot
engages into the fastener on the floor.

Jack Hold Down Fastener

NOTE:
Ensure that the jack and tool bracket assembly
slides into the front hold down location.
4. Turn the wing bolt clockwise to secure to the floor pan. Reinstall the plastic cover.
Wing Bolt/Jack And Tools

Hub Caps/Wheel Covers — If Equipped
The hub caps must be removed before raising
the vehicle off the ground.
CAUTION!
Use extreme caution when removing the front
and rear wheel covers. Damage can occur to
the center cap and/or the wheel if
screwdriver type tools are used. A pulling
motion, not a pry off motion, is recommended
to remove the caps.

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