mileage Ram 2500 2020 User Guide

SERVICING AND MAINTENANCE421
Maintenance Log and Service Chart (Diesel Engines)
Noise Systems Maintenance Chart and Service Log — Insert Month, Day, Year under column mileage closest to the mileage at which
service was performed.
MILES 7,500 15,000 22,500 30,000 37,500 45,000 52,500 60,000
KILOMETERS 12,000 24 ,000 36,000 48,000 60,000 72,000 84,000 96,000Exhaust
system-inspect
Air cleaner
assembly-
inspect
ODOMETER
READING
PERFORMED
BY
PERFORMED AT
MILES 67,500 75,000 82,500 90,000 97,500 105,000 112,500 120,000KILOMETERS 108,000 120,000 132,000 144,000 156,000 168,000 180,000 192,000Exhaust
system-inspect
Air cleaner
assembly-
inspect
7

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422SERVICING AND MAINTENANCE
HOISTING
A conventional floor jack may be used at the
jacking locations. However, a floor jack or frame
hoist must never be used on any other parts of
the underbody.
TIRES
Tire Safety Information
Tire safety information will cover aspects of the
following information: Tire Markings, Tire Identi -
fication Numbers, Tire Terminology and Defini -
tions, Tire Pressures, and Tire Loading.
Tire Markings

Tire Markings

NOTE:
P (Passenger) — Metric tire sizing is based on
US design standards. P-Metric tires have the
letter “P” molded into the sidewall preceding
the size designation. Example: P215/65R15
95H.
European — Metric tire sizing is based on
European design standards. Tires designed
to this standard have the tire size molded
into the sidewall beginning with the section
width. The letter "P" is absent from this tire
size designation. Example: 215/65R15 96H.
ODOMETER
READING
PERFORMED
BY
PERFORMED AT
Noise Systems Maintenance Chart and Service Log — Insert Month, Day, Year under column mileage closest to the mileage at which
service was performed.
CAUTION!
Never use a floor jack directly under the
differential housing of a loaded truck or
damage to your vehicle may result.
1 — US DOT Safety Standards Code
(TIN)
2 — Size Designation
3 — Service Description
4 — Maximum Load
5 — Maximum Pressure
6 — Treadwear, Traction and Tempera
-
ture Grades

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536
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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