WARRANTY Ram 2500 2020 Owner's Guide

440SERVICING AND MAINTENANCE
Tri-Fold Soft Tonneau Cover Care — If
Equipped
For cleaning and protecting the vinyl Tri-Fold
Tonneau cover, use Mopar Whitewall & Vinyl
Top Cleaner and Mopar Leather and Vinyl
Conditioner/Protectant.
Preserving The Bodywork
Washing
Wash your vehicle regularly. Always wash
your vehicle in the shade using Mopar Car
Wash, or a mild car wash soap, and rinse the
panels completely with clear water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar
Super Kleen Bug and Tar Remover to
remove.
Use a high quality cleaner wax, such as
Mopar Cleaner Wax to remove road film,
stains and to protect your paint finish. Take
care never to scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin
out the paint finish.
Bumper Care
The customer is responsible to clean and main -
tain the chrome components of the vehicle.
Washing away road debris and salt using an
automotive soap. Bumpers should be cleaned
regularly using mild (neutral Ph) soap and water
to maintain their luster and to prevent corro -
sion.
Your bumpers are susceptible to deterioration
caused by salt, sodium chloride, magnesium
chloride, calcium chloride, etc., and other road
chemicals used to melt ice or control dust on
dirt roads. Do not use harsh chemicals or a stiff
brush. They can stain or damage the protective
coating that helps keep them from corroding
and tarnishing.
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercar -
riage at least once a month.
It is important that the drain holes in the
lower edges of the doors, rocker panels, and
trunk be kept clear and open.
CAUTION!
Do not use abrasive or strong cleaning
materials such as steel wool or scouring
powder that will scratch metal and painted
surfaces.
Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or
removal of paint and decals.
CAUTION!
Do not use scouring pads, steel wool, a bristle
brush, metal polishes, or oven cleaner. These
products may damage the bumper’s
protective finish. Such damage is not covered
by the New Vehicle Limited Warranty. Only car
wash soap, Mopar Chrome Cleaner, or
equivalent is recommended.
Avoid products or automatic car washes that
use acidic solutions, strong alkaline additives,
or harsh brushes. Many aftermarket cleaners
and automatic car washes may damage the
bumper’s protective finish. Such damage is
not covered by the New Vehicle Limited
Warranty. Only car wash soap, Mopar Chrome
Cleaner, or equivalent is recommended.

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SERVICING AND MAINTENANCE441
If you detect any stone chips or scratches in
the paint, touch them up immediately. The
cost of such repairs is considered the respon -
sibility of the owner.
If your vehicle is damaged due to a collision
or similar cause that destroys the paint and
protective coating, have your vehicle repaired
as soon as possible. The cost of such repairs
is considered the responsibility of the owner.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
Spray-On Bedliner – If Equipped
During ownership, the shine and luster of the
Spray-On Bedliner can fade from oxidation, road
dirt, heavy-duty hauling and hard water stains. Weathering and UV exposure will lead to fading,
dulling, and loss of gloss over time.
To help maintain the appearance of your
Spray-On Bedliner, the manufacturer recom
-
mends you periodically rinse all loose dirt from
your truck bed and clean your truck at least
twice per year using the Mopar Spray-On
Bedliner Conditioner available at a local autho -
rized dealer.
To Help Maintain The Appearance Of Your
Spray-On Bedliner, Follow The Steps Below:

1. Rinse your truck bed out with water to remove any loose dirt and debris.

2. Mix a mild soap or detergent with water with a soft cloth or brush.
3. Rinse bedliner with water.
4. Once dry, apply a small amount of Mopar Spray-On Bedliner Conditioner to a moist
towel or sponge and wipe over the entire
surface of the truck bedliner. Spray-On Bedliners are chemically-resistant to
many different types of chemicals (including
gasoline, oil, hydraulic fluids) for short periods
of time. If a spill occurs on your Spray-On
Bedliner, rinse the truck out as soon as possible
to avoid permanent damage.
Repairing The Spray-On Bedliner
While extremely tough, it is possible to damage
a Spray-On Bedliner. One common condition is
when loading a heavy pallet and dragging that
pallet across the floor of the bed. If a nail or
sharp point is exposed under the weight of the
pallet a scratch or tear is possible. While not
covered by your new vehicle warranty, a
cosmetic fix to cover the metal exposed by the
scratch is required. To repair a tear or gouge,
follow the directions provided in the Mopar
Quick Repair Kit.
WARNING!
Do not use silicon-based protection products
to clean your bedliner. Silicon-based products
can become slippery and may result in
personal injury.
7

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442SERVICING AND MAINTENANCE
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric uphol -
stery and carpeting.
Stain Repel Fabric Cleaning Procedure — If
Equipped
Stain Repel seats may be cleaned in the
following manner:
Remove as much of the stain as possible by
blotting with a clean, dry towel.
Blot any remaining stain with a clean, damp
towel.
For tough stains, apply Mopar Total Clean, or
a mild soap solution to a clean, damp cloth
and remove stain. Use a fresh, damp towel to
remove soap residue.
For grease stains, apply Mopar Multi-Purpose
Cleaner to a clean, damp cloth and remove
stain. Use a fresh, damp towel to remove
soap residue.
Do not use any harsh solvents or any other
form of protectants on Stain Repel products.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chem -
ical solvents or abrasive cleaners. This will
weaken the fabric. Sun damage can also
weaken the fabric.
If the belts need cleaning, use a mild soap solu -
tion or lukewarm water. Do not remove the belts
from the vehicle to wash them. Dry with a soft
cloth.
Replace the belts if they appear frayed or worn
or if the buckles do not work properly.
NOTE:
If the belts retract slowly, inspect the upper
turning loop for soiling. If soiling is present,
clean with a wet soft cloth until all residue is
removed.
Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable,
and if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn belt could rip apart in a
collision and leave you with no protection.
Inspect the belt system periodically, checking
for cuts, frays, or loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system. Seat belt
assemblies must be replaced after a collision
if they have been damaged (i.e., bent
retractor, torn webbing, etc.).
CAUTION!
Direct contact of air fresheners, insect
repellents, suntan lotions, or hand sani -
tizers to the plastic, painted, or decorated
surfaces of the interior may cause perma -
nent damage. Wipe away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.

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446TECHNICAL SPECIFICATIONS
FUEL REQUIREMENTS — GAS ENGINE
6.4L Engine
Do not use E-85 flex fuel or ethanol blends
greater than 15% in this engine.
This engine is designed to meet all
emissions regulations and provide
satisfactory fuel economy and perfor -
mance when using high quality
unleaded gasoline having a posted octane
number range of 87 to 89 as specified by the
(R+M)/2 method. The use of 89 octane “Plus”
gasoline is recommended for optimum perfor -
mance and fuel economy.
While operating on gasoline with an octane
number of 87, hearing a light knocking sound
from the engine is not a cause for concern.
However, if the engine is heard making a heavy
knocking sound, see dealer immediately. Use of
gasoline with an octane number lower than 87
can cause engine failure and may void or not be
covered by the New Vehicle Limited Warranty.
Poor quality gasoline can cause problems such
as hard starting, stalling, and hesitations. If you
experience these symptoms, try another brand
of gasoline before considering service for the
vehicle.
Reformulated Gasoline
Many areas of the country require the use of
cleaner burning gasoline referred to as “Refor -
mulated Gasoline”. Reformulated gasoline
contains oxygenates and are specifically
blended to reduce vehicle emissions and
improve air quality.
The use of reformulated gasoline is recom -
mended. Properly blended reformulated gaso -
line will provide improved performance and
durability of engine and fuel system compo -
nents.
Materials Added To Fuel
Besides using unleaded gasoline with the
proper octane rating, gasolines that contain
detergents, corrosion and stability additives are
recommended. Using gasolines that have these
additives will help improve fuel economy,
reduce emissions, and maintain vehicle perfor -
mance.
Designated TOP TIER Detergent Gaso -
line contains a higher level of deter -
gents to further aide in minimizing
engine and fuel system deposits.
When available, the usage of TOP TIER Deter -
gent gasoline is recommended. Visit www.toptiergas.com
for a list of TOP TIER Deter -
gent Gasoline Retailers.
Indiscriminate use of fuel system cleaning
agents should be avoided. Many of these mate -
rials intended for gum and varnish removal may
contain active solvents or similar ingredients.
These can harm fuel system gasket and
diaphragm materials.
Gasoline/Oxygenate Blends
Some fuel suppliers blend unleaded gasoline
with oxygenates such as ethanol.
CAUTION!
DO NOT use E-85, gasoline containing
methanol, or gasoline containing more than
15% ethanol (E-15). Use of these blends may
result in starting and drivability problems,
damage critical fuel system components,
cause emissions to exceed the applicable
standard, and/or cause the Malfunction
Indicator Light to illuminate. Please observe
pump labels as they should clearly
communicate if a fuel contains greater than
15% ethanol (E-15).

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TECHNICAL SPECIFICATIONS447
Problems that result from using gasoline
containing more than 15% ethanol (E-15) or
gasoline containing methanol are not the
responsibility of the manufacturer and may void
or not be covered under New Vehicle Limited
Warranty.
Do Not Use E-85 In Non-Flex Fuel Vehicles
Non-Flex Fuel Vehicles (FFV) are compatible
with gasoline containing up to 15% ethanol
(E-15). Use of gasoline with higher ethanol
content may void the New Vehicle Limited
Warranty.
If a Non-FFV vehicle is inadvertently fueled with
E-85 fuel, the engine will have some or all of
these symptoms:
Operate in a lean mode.
OBD II Malfunction Indicator Light on.
Poor engine performance.
Poor cold start and cold drivability.
Increased risk for fuel system component
corrosion.
CNG And LP Fuel System Modifications
Modifications that allow the engine to run on
Compressed Natural Gas (CNG) or Liquid
Propane (LP) may result in damage to the
engine, emissions, and fuel system compo -
nents. Problems that result from running CNG
or LP are not the responsibility of the manufac -
turer and may void or not be covered under the
New Vehicle Limited Warranty.
MMT In Gasoline
Methylcyclopentadienyl Manganese Tricarbonyl
(MMT) is a manganese-containing metallic addi -
tive that is blended into some gasoline to
increase octane. Gasoline blended with MMT
provides no performance advantage beyond
gasoline of the same octane number without
MMT. Gasoline blended with MMT reduces
spark plug life and reduces emissions system
performance in some vehicles. The manufac -
turer recommends that gasoline without MMT
be used in your vehicle. The MMT content of
gasoline may not be indicated on the gasoline
pump; therefore, you should ask your gasoline
retailer whether the gasoline contains MMT.
MMT is prohibited in Federal and California
reformulated gasoline.
Fuel System Cautions
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni -
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor -
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.8

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TECHNICAL SPECIFICATIONS449
NOTE:
If you accidentally fill the fuel tank with gaso -
line on your diesel vehicle, do not start the
vehicle. If you restart your vehicle you risk
damaging the engine and fuel system. Please
call an authorized dealer for service.
A maximum blend of 5% biodiesel meeting
ASTM specification D-975 may be used with
your Cummins diesel engine. (Chassis Cab
models not configured with B20 capability.)
A maximum blend of 20% biodiesel meeting
ASTM specification D-7467 may be used with
your Cummins diesel engine. (Pickup models
and Chassis Cab models configured with
B20 Capability.)
In addition, commercially available fuel addi -
tives are not necessary for the proper opera -
tion of your Cummins diesel engine.
However, if seasonably adjusted fuel is not
available and you are operating below 20°F
(-6°C), Mopar Premium Diesel Fuel Treat -
ment (or equivalent) may be beneficial to
avoid fuel gelling.
No. 1 Ultra Low Sulfur diesel fuel should only
be used where extended arctic conditions
(0°F or -18°C) exist.
Biodiesel Fuel Requirements
Pickup Models And Chassis Cab Models
Ordered With B20 Option
Your vehicle has been validated and approved
for the use of biodiesel in blends up to 20%
(B20) provided that you comply with the require -
ments outlined below. It is important that you
understand and comply with these require -
ments. Failure to comply with Oil Change
requirements for vehicles operating on
biodiesel blends up to B20 will result in prema -
ture engine wear. Such wear is not covered by
the New Vehicle Limited Warranty.
Biodiesel is a fuel produced from renewable
resources typically derived from animal fat,
rapeseed oil (Rapeseed Methyl Ester (RME)
base), or soybean oil (Soy Methyl Ester (SME or
SOME) base). Biodiesel fuel has inherent limita-
tions which require that you understand and
adhere to the following requirements if you use
blends of biodiesel greater then 5% but not
greater than 20% (B6-B20). There are no
unique restrictions for the use of B5. Use of
blends greater than 20% is not approved. Use of
blends greater than 20% can result in engine
damage. Such damage is not covered by the
New Vehicle Limited Warranty.
Fuel Quality — Must Comply With ASTM
Standards
The quality of biodiesel fuel may vary widely.
Only fuel produced by a BQ9000 supplier to the
following specifications may be blended to
meet biodiesel blend (B6–B20) fuel meeting
ASTM specification D-7467:
Pretrodiesel fuel meeting ASTM specification
D-975 and biodiesel fuel (B100) meeting
ASTM specification D-6751.
Fuel Oxidation Stability — Must Use Fuel
Within Six Months Of Manufacture
Biodiesel fuel has poor oxidation stability which
can result in long term storage problems. Fuel
produced to approved ASTM standards, if
stored properly, provides for protection against
fuel oxidation for up to six months.
Fuel Water Separation — Must Use Mopar/
Cummins Approved Fuel Filter Elements
You must use Mopar/Cummins approved fuel
filter elements in both your engine mounted
filter and frame mounted filter.
Biodiesel fuel has a natural affinity to water and
water accelerates microbial growth. Your
Mopar/Cummins filtration system is designed
to provide adequate fuel water separation capa-
bilities.
8

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450TECHNICAL SPECIFICATIONS
Bio-Diesel Fuel Properties — Low Ambient
Temperatures
Biodiesel fuel may gel or solidify at low ambient
temperatures, which may pose problems for
both storage and operation. Precautions can be
necessary at low ambient temperatures, such
as storing the fuel in a heated building or a
heated storage tank, or using cold temperature
additives.
Fuel In Oil Dilution — Must Adhere To
Required Oil Change Interval
Fuel dilution of lubricating oil has been
observed with the use of biodiesel fuel. Fuel in
oil must not exceed 5%. To ensure this limit is
met your oil change interval must be main -
tained to the following schedule:
Ram PickUp 2500/3500 Only — 15,000 Miles*
(*unless otherwise notified with a oil service
message)
CAUTION!
Under no circumstances should oil change
intervals exceed 15,000 miles (24 000 km)
pickup or 12,500 miles (20 000 km)
chassis cab if operation occurs with greater
than 5% biodiesel blends. Oil change inter -
vals should not exceed 6 months in either
case. Failure to comply with these Oil
Change requirements for vehicles operating
on biodiesel blends up to B20 may result in
premature engine wear. Such wear is not
covered by the New Vehicle Limited
Warranty.
B20 Biodiesel capable: The engine may
suffer severe damage if operated with
concentrations of Biodiesel higher than
20%.

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536
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE537
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
10

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538CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

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