service Ram 3500 2011 Manual Online

† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform
a service job, take your vehicle to a competent
mechanic.
•Failure to properly inspect and maintain your
vehicle could result in a component malfunction
and effect vehicle handling and performance. This
could cause an accident.
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SMAINTENANCE SCHEDULES 589

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle.............................. 593
▫Prepare For The Appointment........... 593
▫Prepare A List...................... 593
▫Be Reasonable With Requests............ 593
If You Need Assistance................. 593
▫Chrysler Group LLC Customer Center..... 594
▫Chrysler Canada Inc. Customer Center..... 594
▫In Mexico Contact.................... 594▫Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)............ 595
▫Service Contract..................... 595
Warranty Information.................. 596
MOPARParts....................... 596
Reporting Safety Defects................ 596
▫In The 50 United States And Washington,
D.C............................... 596
▫In Canada......................... 597
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 593

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
594 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922 (Canadian residents, call 1-800-485-
2001).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 595

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safetydefect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
9
IF YOU NEED CONSUMER ASSISTANCE 597

LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists toacquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
598 IF YOU NEED CONSUMER ASSISTANCE

in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop onwet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
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IF YOU NEED CONSUMER ASSISTANCE 599

Power Steering........................ 386
Radiator (Coolant Pressure)............... 536
Car Washes............................ 547
Carbon Monoxide Warning...............83,440
Cargo Light............................ 126
Cellular Phone.......................100,285
Center High Mounted Stop Light............ 564
Center Lap Belts......................... 48
Center Seat Storage Compartment............ 171
Certification Label....................... 446
Chart, Tire Sizing........................ 403
Check Engine Light
(Malfunction Indicator Light).............219,520
Checking Your Vehicle For Safety............. 82
Checks, Safety........................... 82
Child Restraint........................68,69
Child Restraint Tether Anchors.............73,76
Child Seat............................69,75
Cigar Lighter........................... 163Cleaning
Wheels............................. 548
Climate Control......................... 285
Clock.............................246,256
Compact Disc (CD) Maintenance............. 285
Compass.............................. 236
Compass Calibration..................... 237
Compass Variance....................... 237
Computer, Trip/Travel.................... 233
Connector
UCI .............................270,276
Universal Consumer Interface (UCI)......270,276
Conserving Fuel......................231,233
Console, Overhead....................... 149
Contract, Service........................ 595
Coolant Pressure Cap (Radiator Cap).......... 536
Cooling System......................... 534
Adding Coolant (Antifreeze).............. 535
Coolant Capacity...................... 569
604 INDEX

Coolant Level......................534,537
Disposal of Used Coolant................ 537
Drain, Flush, and Refill.................. 534
Inspection........................... 537
Points to Remember.................... 538
Pressure Cap......................... 536
Radiator Cap......................... 536
Selection of Coolant (Antifreeze)......535,569,571
Cruise Control (Speed Control).............. 135
Cupholders............................ 166
Customer Assistance..................... 593
Data Recorder, Event...................... 67
Daytime Running Lights................... 127
Dealer Service.......................... 522
Defroster, Rear Window................... 176
Defroster, Windshield................84,288,294
Delay (Intermittent) Wipers................. 130
Differential, Limited-Slip.................. 360Dipsticks
Automatic Transmission................. 544
Power Steering........................ 386
Disabled Vehicle Towing................... 508
Disposal
Antifreeze (Engine Coolant)............... 537
Door Locks............................. 29
Door Opener, Garage..................... 151
Driving
Off-Pavement......................... 343
Off-Road............................ 343
Through Flowing, Rising, or Shallow
Standing Water........................ 362
Driving to Achieve Maximum Fuel Economy.... 231
Dual Rear Wheels.....................423,498
DVD Player (Video Entertainment System™).... 282
E-85 Fuel............................. 440
Electric Rear Window Defrost............... 176
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INDEX 605