Ram 3500 2017 Owner's Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .710
▫ Prepare For The Appointment ..............710
▫ Prepare A List ........................ .710
▫ Be Reasonable With Requests ..............710
 IF YOU NEED ASSISTANCE ................710
▫ FCA USA LLC Customer Center ............711
▫ FCA Canada Inc. Customer Center ...........711
▫ In Mexico Contact ......................711
▫ Puerto Rico And U.S. Virgin Islands ..........711▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................712
▫ Service Contract ...................... .712
 WARRANTY INFORMATION ...............713
 MOPARPARTS .........................713
 REPORTING SAFETY DEFECTS .............713
▫
In The 50 United States And Washington, D.C. . . .713
▫ In Canada ........................... .713
 PUBLICATION ORDER FORMS .............7149

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
710 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
9
IF YOU NEED CONSUMER ASSISTANCE 711

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer’s service contracts. If you purchased a manufacturer’s
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer’s Service ContractNational Customer Hotline at 1-800-521-9922 (Canadian resi-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
712 IF YOU NEED CONSUMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
9
IF YOU NEED CONSUMER ASSISTANCE 713

Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
714 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

Adding Engine Coolant (Antifreeze).............663
Adding Fuel ............................. .548
Additives, Fuel ........................... .544
Adjust Down .................................119
Forward ............................119,120
Rearward ...........................119,120
Up ...................................119
Adjustable Pedals ......................... .152
Air Bag Air Bag Operation .........................60
Enhanced Accident Response ..............66, 630
Event Data Recorder (EDR) .................630
If A Deployment Occurs ....................65
Knee Impact Bolsters .......................60
Maintaining Your Air Bag System ..............67
Side Air Bags ............................61
Air Bag Light .......................... .96, 241
Air Bag Maintenance .........................67
Air Cleaner, Engine (Engine Air Cleaner Filter) ......643
Air Conditioner Maintenance ..................649
Air Conditioning .......................... .330
Air Conditioning Controls ....................330
Air Conditioning Filter ...................347, 650
Air Conditioning, Operating Tips ............346, 348Air Conditioning Refrigerant
...............649, 650
Air Conditioning System ...............330, 345, 649
Air Pressure, Tires ......................... .519
Air Suspension ........................ .438, 444
Alarm, Panic ...............................24
Alarm (Security Alarm) ....................19, 244
Alarm System (Security Alarm) .................19
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................662, 697
Disposal .............................. .664
Anti-Lock Brake System (ABS) .................495
Appearance Care .......................... .672
Ashtray ................................ .189
Assist, Hill Start .......................... .498
Auto Down Power Windows ...................40
Automatic Door Locks ........................
34
Automatic Headlights ...................... .139
Automatic High Beams ..................... .141
Automatic Temperature Control (ATC) ...........345
Automatic Transmission ..................388, 672
Adding Fluid ....................... .671, 672
Fluid And Filter Changes ...................672
Fluid Change .......................... .672
Fluid Level Check .................669, 670, 671
Fluid Type ......................... .669, 701
716 INDEX

Shifting........................... .395, 405
Special Additives ........................ .670
Axle Fluid ........................... .668, 701
Axle Lubrication .......................... .668
Back-Up Camera .......................... .171
Bar, Stabilizer/Sway System ...................455
Battery .............................. .245, 648
Charging System Light ....................245
Keyless Key Fob Replacement ................25
Belts, Seat .................................95
Body Builders Guide ..........................6
Body Mechanism Lubrication ..................656
B-Pillar Location .......................... .513
Brake Assist System ........................ .497
Brake Control System, Electronic ................495
Brake Fluid .......................... .667, 701
Brake System ......................... .494, 667
Fluid Check ........................... .667
Master Cylinder ........................ .667
Parking .............................. .492
Warning Light .......................... .242
Brake/Transmission Interlock ..................387
Bulb Replacement ...................... .688, 690Bulbs, Light
........................... .98, 688
Cab Top Clearance Lights .....................694
Camera, Rear ............................ .171
Camper ................................ .220
Capacities, Fluid .......................... .697
Caps, Filler Oil (Engine) ........................... .642
Power Steering ......................... .492
Radiator (Coolant Pressure) .................664
Carbon Monoxide Warning .................95, 545
Cargo Light ............................. .146
Car Washes .............................. .673
Center High Mounted Stop Light ...............693
Center

Seat Storage Compartment ...............195
Certification Label ......................... .549
Chart, Tire Sizing .......................... .509
Check Engine Light (Malfunction Indicator Light). . . .637
Checking Your Vehicle For Safety ................94
Checks, Safety .............................94
Child Restraint .............................69
Child Restraints Booster Seats ............................73
Child Restraints ..........................69
Child Seat Installation ...................82, 85
10
INDEX 717

How To Stow An Unused ALR Seat Belt.........81
Infants And Child Restraints .................70
Locating The LATCH Anchorages ..............78
Lower Anchors And Tethers For Children ........75
Older Children And Child Restraints ...........72
Seating Positions ..........................74
Cigar Lighter ............................ .189
Clean Air Gasoline ........................ .542
Cleaning Wheels ............................... .674
Climate Control ........................... .330
Cold Weather Operation ..................... .384
Compact Disc (CD) Maintenance ................328
Compact Spare Tire ........................ .523
Console, Overhead ........................ .173
Contract, Service .......................... .712
Coolant Pressure Cap (Radiator Cap) .............664
Cooling System ........................... .662
Adding Coolant (Antifreeze) .................663
Coolant Capacity ........................ .697
Coolant Level ....................662, 665, 666
Disposal Of Used Coolant ..................664
Drain, Flush, And Refill ....................662
Inspection ......................... .665, 666
Points To Remember ..................... .666Pressure Cap
........................... .664
Radiator Cap .......................... .664
Selection Of Coolant (Antifreeze) .......662, 697, 698
Corrosion Protection ....................... .672
Cruise Light ....................... .263, 264, 265
Cupholders .............................. .191
Customer Assistance ....................... .710
Customer Programmable Features ...............307
Daytime Running Lights .....................140
Dealer Service ............................ .639
Defroster, Rear Window ..................... .200
Defroster, Windshield ........................96
Delay

(Intermittent) Wipers ...................148
Differential, Limited-Slip .....................470
Dipsticks Power Steering ......................... .492
Disabled Vehicle Towing .....................626
Disposal Antifreeze (Engine Coolant) .................664
Do Not Disturb ........................... .372
Door Ajar ............................... .248
Door Ajar Light ........................... .248
Door Locks Door Locks ..............................32
718 INDEX