transmission Ram 3500 2020 Owners Manual

422SERVICING AND MAINTENANCE
AUTOMATIC TRANSMISSION
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission
performance and life. Use only the
manufacturer’s specified transmission fluid.
Refer to “Fluids And Lubricants” in “Technical
Specifications”. It is important to maintain the
transmission fluid at the correct level using the
recommended fluid. No chemical flushes
should be used in any transmission; only the
approved lubricant should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the
transmission. Automatic Transmission Fluid
(ATF) is an engineered product and its
performance may be impaired by supplemental
additives. Therefore, do not add any fluid
additives to the transmission. The only
exception to this policy is the use of special dyes
for diagnosing fluid leaks in six-speed
transmissions. Avoid using transmission
sealers as they may adversely affect seals.
Fluid Level Check — Eight-Speed
Transmission
The fluid level is preset at the factory and does
not require adjustment under normal operating
conditions. Routine fluid level checks are not
required, therefore the transmission has no
dipstick. An authorized dealer can check your
transmission fluid level using special service
tools.
If you notice fluid leakage or transmission
malfunction, visit an authorized dealer
immediately to have the transmission fluid level
checked. Operating the vehicle with an
improper fluid level can cause severe
transmission damage.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING! (Continued)CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
(for six-speed transmissions) will require
more frequent fluid and filter changes. Refer
to “Fluids And Lubricants” in “Technical
Specifications” for fluid specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.

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SERVICING AND MAINTENANCE423
Fluid Level Check — Six-Speed
Transmission
It is best to check the fluid level when the
transmission is at normal operating
temperature (158-176°F / 70-80°C). This
normally occurs after at least 15 miles (25 km)
of driving. At normal operating temperature the
fluid cannot be held comfortably between the
fingertips. You can read the transmission sump
temperature in the instrument cluster screen
refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” for further
information.
Use the following procedure to check the
transmission fluid level properly:

1. Monitor the transmission temperature using the instrument cluster display, and
operate the vehicle as required to reach
the normal operating temperature. If the transmission is not functioning properly, or
the vehicle cannot be driven, see the NOTE
and CAUTION below about checking the
fluid level at colder temperatures.

2. Park the vehicle on level ground.
3. Run the engine at normal idle speed for at least 60 seconds, and leave the engine
running for the rest of this procedure.
4. Fully apply the parking brake, and press the brake pedal.
5. Place the gear selector momentarily into each gear position (allowing time for the
transmission to fully engage in each
position), ending with the transmission in
PARK.
6. Remove the dipstick, wipe it clean and reinsert it until seated.
7. Remove the dipstick again and note the fluid level on both sides. The fluid level
reading is only valid if there is a solid
coating of oil on both sides of the dipstick.
Note that the holes in the dipstick will be full
of fluid if the actual level is at or above the
hole. The fluid level should be between the
“HOT” (upper) reference holes on the dipstick at normal operating temperature. If
the fluid level is low, add fluid through the
dipstick tube to bring it to the proper level.
Do not overfill.
Use ONLY the specified fluid
refer to "Fluids And Lubricants" in
“Technical Specifications” for fluid specifi -
cations. After adding any quantity of oil
through the dipstick tube, wait a minimum
of two minutes for the oil to fully drain into
the transmission before rechecking the
fluid level.
NOTE:
If it is necessary to check the transmission
below the operating temperature, the fluid level
should be between the two “COLD” (lower)
holes on the dipstick with the fluid at 60-70°F /
16-21°C. Only use the COLD region of the
dipstick as a rough reference when setting the
fluid level after a transmission service or fluid
change. Re-check the fluid level, and adjust as
required, once the transmission reaches
normal operating temperature.
CAUTION!
If a transmission fluid leak occurs, visit an
authorized dealer immediately. Severe
transmission damage may occur. An
authorized dealer has the proper tools to
adjust the fluid level accurately.
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424SERVICING AND MAINTENANCE
8. Reinsert the dipstick. Check for leaks.
Release the parking brake.
NOTE:
If it is necessary to check the transmission
below the operating temperature, the fluid level
should be between the two COLD (lower) holes
on the dipstick with the fluid at 68-86°F /
20-30°C. Only use the COLD region of the
dipstick as a rough reference when setting the
fluid level after a transmission service or fluid
change. Re-check the fluid level, and adjust as
required, once the transmission reaches
normal operating temperature.
Fluid And Filter Changes — Eight-Speed
Transmission
Under normal operating conditions, the fluid
installed at the factory will provide satisfactory
lubrication for the life of the vehicle.
Routine fluid and filter changes are not
required. However, change the fluid and filter if
the fluid becomes contaminated (with water,
etc.), or if the transmission is disassembled for
any reason.
Fluid And Filter Changes — Six Speed
Transmission
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
In addition, change the fluid and filters if the
fluid becomes contaminated (with water, etc.),
or if the transmission is disassembled for any
reason.
REAR AXLE AND 4X4 FRONT DRIVING
A
XLE FLUID LEVEL
For normal service, periodic fluid level checks
are not required. When the vehicle is serviced
for other reasons the exterior surfaces of the
axle assembly should be inspected. If gear oil
leakage is suspected inspect the fluid level. Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information. This
inspection should be made with the vehicle in a
level position.
For all 2500/3500 Model axles, the fluid level
should be 1/4 in ± 1/4 in (6.4 mm ± 6.4 mm)
below the fill hole on the 9.25 in front, 11.5 in
rear axle, and 12.0 in rear axle.
Drain And Refill
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
Lubricant Selection
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
NOTE:
The presence of water in the gear lubricant will
result in corrosion and possible failure of differ -
ential components. Operation of the vehicle in
water, as may be encountered in some
off-highway types of service, will require
draining and refilling the axle to avoid damage.
Limited-Slip Differentials DO REQUIRE limited
slip oil additive (friction modifiers).
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.

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TECHNICAL SPECIFICATIONS463
CHASSIS
Component Fluid, Lubricant, or Genuine Part
Automatic Transmission – Eight-Speed Automatic Use only Mopar ZF 8&9 Speed ATF Automatic Transmission Fluid, or
equivalent. Failure to use the correct fluid may affect the function or
performance of your transmission.
Transfer Case We recommend you use Mopar Transfer Case Lubricant for Borg Warner
44-44 and 44-45.
Front and Rear Axle We recommend you use SAE 75W-85 HD Ram GL-5 Synthetic Axle
Lubricant in 9.25 Front, 11.5 and 12.0 (Single Rear Wheel) Rear Axles.
Use Mopar GL-5 Synthetic Gear Lubricant SAE 75W-140 in 12.0 (Dual
Rear Wheel) Rear axles. Limited slip additive is required for limited slip
axles.
Brake Master Cylinder We recommend you use Mopar DOT 3.
Power Steering Reservoir We recommend you use Mopar Power Steering Fluid +4 or Mopar ATF+4
Automatic Transmission Fluid.
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466TECHNICAL SPECIFICATIONS
CHASSIS
Component Fluid, Lubricant, or Genuine Part
Automatic Transmission – 6.7L Diesel with 68RFE Only use ATF+4 Automatic Transmission Fluid. Failure to use ATF+4 fluid
may affect the function or performance of your transmission. We
recommend Mopar ATF+4 fluid.
Automatic Transmission – 6.7L Diesel with AISIN (AS69RC) Only use Mopar ASRC Automatic Transmission Fluid or equivalent.Failure
to use the proper fluid may affect the function or performance of your
transmission
Transfer Case We recommend you use Mopar BW44–44 Transfer Case Fluid.
Front and Rear Axle Fluid (2500/3500) We recommend you use SAE 75W-85 HD Ram GL-5 Synthetic Axle
Lubricant in 9.25 Front, 11.5 and 12.0 (Single Rear Wheel) Rear Axles.
Use Mopar GL-5 Synthetic Gear Lubricant SAE 75W-140 in 12.0 (Dual
Rear Wheel) Rear axles. Limited slip additive is required for limited slip
axles.
Brake Master Cylinder We recommend you use Mopar DOT 3.

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472MULTIMEDIA
Tilt Side Mirrors In Reverse —
If Equipped On
Off
NOTE:
When the “Tilt Side Mirrors In Reverse” feature is selected, the exterior side-view mirrors tilt downward when the ignition is in the ON/RUN position
and the transmission gear selector is in the REVERSE position. The mirrors move back to their previous position when the transmission is shifted out
of REVERSE. Surround View Camera — If Equipped On
Off
NOTE:
The “Surround View Camera” feature displays a complete 360 degree view of the vehicle's exterior environment while backing up. Surround View Camera Delay — If Equipped On
Off
NOTE:
The “Surround View Camera Delay” setting determines whether or not the screen will display the 360 degree view image with guidelines for up to
10 seconds after the vehicle is shifted out of REVERSE. This delay will be canceled if the vehicle’s speed exceeds 8 mph (13 km/h), the transmission
is shifted into PARK, or the ignition is switched to the OFF position.
Surround View Camera Guidelines — If Equipped On
Off
NOTE:
The “Surround View Camera Guidelines” feature allows you to see active guidelines over the Surround View camera display whenever the gear
selector is put into REVERSE or the Surround View button on the touchscreen is pressed. The image will be displayed on the radio touchscreen display.
Setting Name Selectable Options

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MULTIMEDIA473
ParkView Backup Camera Active
Guidelines On
Off
NOTE:
Your vehicle may be equipped with the ParkView Backup Camera Active Guidelines that allows you to see active guidelines over the ParkView Backup
camera display whenever the gear selector is put into REVERSE. The image will be displayed on the radio touchscreen display along with a caution
note to “check entire surroundings” across the top of the screen. After five seconds, this note disappears. Fixed Guidelines On Off
ParkView Backup Camera Delay On Off
NOTE:
When the vehicle is shifted out of REVERSE (with camera delay turned OFF), the rear camera mode is exited and the navigation or audio screen
appears again. When the vehicle is shifted out of REVERSE (with camera delay turned ON), the rear view image with dynamic grid lines will be
displayed for up to 10 seconds after shifting out of REVERSE unless the forward vehicle speed exceeds 8 mph (12 km/h), the transmission is shifted
into PARK or the ignition is switched to the OFF position. Forward Facing Camera Guidelines — If Equipped On
Off
NOTE:
The “Forward Facing Camera Guidelines” feature is an off-road type of feature that shows the path of the tires based on the steering wheel input. CHMSL (Center High Mounted Stop Lamp) Camera Dynamic Centerline — If Equipped On
Off
NOTE:
When the “CHMSL Camera Dynamic Centerline” feature is selected, it will assist in backing up for trailer alignment and hook up. This feature is only
available if your vehicle is equipped with Surround View Camera.
Setting Name Selectable Options
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476MULTIMEDIA
Doors & Locks
After pressing the Doors & Locks button on the touchscreen, the following settings will be available:
Setting Name Selectable Options
Auto Door Locks — If EquippedOn Off
NOTE:
When the “Auto Door Locks” feature is selected, all doors lock automatically when the vehicle reaches a speed of 15 mph (24 km/h). Auto Unlock On Exit On Off
NOTE:
When the “Auto Unlock On Exit” feature is selected, all doors unlock when the vehicle is stopped, the transmission is in the PARK or NEUTRAL position
and the driver's door is opened. Sound Horn With Lock Off1st Press 2nd Press
Remote Door Unlock All Driver
NOTE:
The “Remote Door Unlock” feature allows you to program your remote door locks to open “All doors” or only the “Driver door” with the first push of
the key fob or grabbing the Passive Entry door handle. Sound Horn With Remote Start On Off
NOTE:
When the “Sound Horn With Remote Start” feature is selected, the horn sounds when the remote start is activated.

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488MULTIMEDIA
Camera
After pressing the Camera button on the touchscreen, the following settings will be available: Time Format
12 hrs
24 hrs
AM PM
Show Time In Status Bar — If Equipped OnOff
NOTE:
The “Show Time In Status Bar” feature allows you to turn on or shut off the digital clock in the status bar.
Setting Name Selectable Options
Setting NameSelectable Options
Surround View Camera — If Equipped OnOff
NOTE:
The “Surround View Camera” feature displays a complete 360 degree view of the vehicle's exterior environment while backing up. Surround View Camera Delay — If Equipped OnOff
NOTE:
The “Surround View Camera Delay” setting determines whether or not the screen will display the 360 degree view image with guidelines for up to
10 seconds after the vehicle is shifted out of REVERSE. This delay will be canceled if the vehicle’s speed exceeds 8 mph (13 km/h), the transmission
is shifted into PARK, or the ignition is switched to the OFF position.
Surround View Camera Guidelines — If Equipped OnOff
NOTE:
The “Surround View Camera Guidelines” feature allows you to see active guidelines over the Surround View camera display whenever the gear
selector is put into REVERSE, or the Surround View button on the touchscreen is pressed. The image will be displayed on the radio touchscreen
display.

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MULTIMEDIA489
ParkView Backup Camera Delay OnOff
NOTE:
The “ParkView Backup Camera Delay” setting determines whether or not the screen will display the rear view image with dynamic grid lines for up to
10 seconds after the vehicle is shifted out of REVERSE. This delay will be canceled if the vehicle’s speed exceeds 8 mph (13 km/h), the transmission
is shifted into PARK, or the ignition is switched to the OFF position.
Active Parkview Backup Camera Guidelines OnOff
NOTE:
The “Active ParkView Backup Camera Guidelines” feature overlays the Rear Backup Camera image with active, or dynamic, grid lines to help illustrate
the width of the vehicle and its projected backup path, based on the steering wheel position when the option is checked. A dashed center line overlay
indicates the center of the vehicle to assist with parking or aligning to a hitch/receiver. Fixed Parkview Backup Camera Guidelines OnOff
Forward Facing Camera Guidelines — If Equipped On
Off
NOTE:
The “Forward Facing Camera Guidelines” feature is an off-road type of feature that shows the path of the tires based on the steering wheel input. CHMSL (Center High Mounted Stop Lamp)
Camera Dynamic Centerline — If Equipped On
Off
NOTE:
When the “CHMSL Camera Dynamic Centerline” feature is selected, it will assist in backing up for trailer alignment and hook up. This feature is only
available if your vehicle is equipped with Surround View Camera.
Setting Name Selectable Options
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