warning Ram 3500 2020 Owner's Manual

STARTING AND OPERATING251
When additional traction is required, the
transfer case 4WD HIGH and 4WD LOW
positions can be used to maximize torque to the
front driveshaft, forcing the front and rear
wheels to rotate at the same speed. This is
accomplished by rotating the 4WD Control
Switch to the desired position.
Refer to “Shifting Procedure” in this section for
specific shifting instructions.
The 4WD HIGH and 4WD LOW positions are
designed for loose, slippery road surfaces only.
Driving in the 4WD HIGH and 4WD LOW
positions on dry hard surfaced roads may cause
increased tire wear and damage to the driveline
components.
NOTE:
The transfer case NEUTRAL button is located on
the lower left hand corner of the 4WD Control
Switch. The transfer case NEUTRAL position is
to be used for recreational towing only. Refer to
“Recreational Towing” in “Starting And Oper -
ating” for further information. Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights
(4WD and 4LOW) are located in the instrument
cluster and indicate the current and desired
transfer case selection. When you select a
different transfer case position, the indicator
lights will do the following:
If All Of The Following Shift Conditions Are Met:


1. The current position indicator light will turn OFF.

2. The selected position indicator light will flash until the transfer case completes the
shift.
3. When the shift is complete, the indicator light for the selected position will stop
flashing and remain ON.
If One Or More Of The Following Shift Conditions
Are Not Met:

1. The indicator light for the current position will remain ON.

2. The newly selected position indicator light will continue to flash.
3. The transfer case will not shift. NOTE:
Before retrying a selection, make certain that all
the necessary requirements for selecting a new
transfer case position have been met. To retry
the selection, turn the control switch back to the
current position, wait five seconds, and retry
selection. To find the shift requirements, refer
to the "Shifting Procedure" for your transfer
case, located in this section.
The “SVC 4WD Warning Light” monitors the
electronic shift four-wheel drive system. If this
light remains on after engine start up or
illuminates during driving, it means that the
four-wheel drive system is not functioning
properly and that service is required.
NOTE:
Do not attempt to make a shift while only the
front or rear wheels are spinning, as this can
cause damage to driveline components.
When operating your vehicle in 4WD LOW, the
engine speed is approximately three times that
of the 2WD or 4WD HIGH positions at a given
road speed. Take care not to overspeed the
engine and do not exceed 25 mph (40 km/h).
5

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254STARTING AND OPERATING
met. Refer to “Shifting Procedure – Manually
Shifted Transfer Case” in this section for further
information.
The 4H and 4L positions are intended for loose,
slippery road surfaces only. Driving in the 4H
and 4L positions on dry, hard surfaced roads
may cause increased tire wear and damage to
the driveline components.
The “Transfer Case Position Indicator Light” in
the instrument cluster will alert the driver that
the vehicle is in four-wheel drive and that the
front and rear driveshafts are locked together.
This light will illuminate when the transfer case
is shifted into either the 4H or 4L position. There
is no light for the 2H or NEUTRAL positions on
some models.
When operating your vehicle in 4L, the engine
speed is approximately three times that of the
2H or 4H positions at a given road speed. Take
care not to overspeed the engine and do not
exceed 25 mph (40 km/h).
Proper operation of four-wheel drive vehicles
depends on tires of equal size, type and
circumference on each wheel. Any difference
will adversely affect shifting and can cause
damage to the drivetrain. NOTE:
Do not attempt to make a shift while only the
front or rear wheels are spinning, as this can
cause damage to driveline components.
Because four-wheel drive provides improved
traction, there is a tendency to exceed safe
turning and stopping speeds. Do not go faster
than road conditions permit.
NOTE:
Delayed shifts out of four-wheel drive may be
experienced due to uneven tire wear, low or
uneven tire pressures, excessive vehicle
loading, or cold temperatures.Two-Wheel Drive High Range (2H)
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
Four-Wheel Drive High Range (4H)
Four-Wheel Drive High Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction for loose, slippery
road surfaces only.
N (Neutral)
N (Neutral) — This range disengages the front
and rear driveshafts from the powertrain. To be
used for flat towing behind another vehicle.
Refer to “Recreational Towing” in “Starting And
Operating” for further information.
Four-Wheel Drive Low Range (4L)
Four-Wheel Drive Low Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction and maximum pulling
power for loose, slippery road surfaces only. Do
not exceed 25 mph (40 km/h).
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL position without first
fully engaging the parking brake. The transfer
case NEUTRAL position disengages both the
front and rear drive shafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.

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256STARTING AND OPERATING
AIR SUSPENSION SYSTEM — IF EQUIPPED
DESCRIPTION
This air suspension system is a rear leveling ride
height system. The main purpose of this system
is to maintain the truck’s rear ride height level.
There are two selectable heights that can be
chosen based on your operating conditions.
The system requires that the ignition be in the
ON/RUN position or the engine running with
zero vehicle speed for all user requested
changes and load leveling.

Rear Leveling Ride Height Switch
Normal Ride Height (NRH)
– This is the standard
position of the suspension and is meant for
normal driving. It will automatically adjust to
maintain the rear ride height as conditions
change.
Alternate Trailer Height (ATH) – Lowers the
vehicle approximately 1 inch (25 mm) for a level
truck, to be used as required while trailer
towing. It will automatically adjust to maintain
the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air
suspension system will continue to load level
after the vehicle has been turned off for
10 minutes without compressor activation. This
allows for easy removal of a trailer and/or load
from the back of the truck by maintaining the
ride height. After 10 minutes you will need to
turn the ignition to the run position for the air
suspension to re-level due to addition/removal
of load in the vehicle. If the air suspension
system is disabled using the settings menu (Tire
Jack Mode, Transport Mode, Alignment Mode,
or Bed Lowering Mode) the system will remain
disabled when the vehicle is turned off.
Reactivating the air suspension can be
accomplished via the settings menu or driving the vehicle above 5 mph (8 km/h) for Tire Jack
Mode, Alignment Mode, Transport Mode and
Bed Lowering Mode.
NOTE:
Most 3500 models will not lower to Alternate
Trailer Height (ATH) when unloaded.
Refer to “Trailer Towing” in “Starting And
Operating” for further information.
AIR SUSPENSION MODES
The air suspension system has multiple modes
to protect the system in unique situations:
Tire/Jack Mode
To assist with changing a tire, the air
suspension system has a feature which allows
the automatic leveling to be disabled. This
mode is intended to be enabled with the engine
running. Refer to “Instrument Cluster Display”
WARNING!
The air suspension system uses a high
pressure volume of air to operate the system.
To avoid personal injury or damage to the
system, see an authorized dealer for service.

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STARTING AND OPERATING259
The locking axles are controlled by the axle lock
buttons.
Under normal driving conditions, the vehicle
should be left in the AXLE UNLOCK position.
NOTE:
Even when the axles are in the AXLE UNLOCK
position, the limited slip differential in the rear
axle still provides torque biasing capability for
moderate low traction environments.
During the command to lock the axle, the
indicator light will flash until the axle is locked.
After the lock command has been successfully
executed, the light will remain on solid. To lock the rear axle, place the vehicle in 4WD
LOW, 4WD HIGH or 2WD. Refer to “Four Wheel
Drive Operation” in “Starting And Operating” for
further information. Push the REAR LOCK
button while traveling less than 10 mph
(16 km/h). The REAR LOCK indicator light will
remain on when the rear axle is locked.
NOTE:
Left to right wheel speed difference may be
necessary to allow the axle to fully lock. If the
indicator light is flashing after placing the
vehicle in the REAR LOCK or FRONT/REAR LOCK
position, drive the vehicle in a turn or on loose
gravel to expedite the locking action.
To lock the front axle, push the FRONT/REAR
LOCK button while traveling less than 10 mph
(16 km/h) in 4WD LOW. The FRONT/REAR
LOCK indicator light will be solid when the front
axle is locked.
NOTE:
The rear axle must be locked before the front
axle will lock.
When both the axles are locked, to unlock the
front axle, push the REAR LOCK button while in
4WD LOW. The FRONT/REAR LOCK indicator
light will go out when the axle is unlocked.
NOTE:
The axle lockers could be torque locked due to
side to side loads on the axle. Driving slowly
while turning the steering wheel from a left
hand turn to a right hand turn or driving in
REVERSE for a short distance may be required
to release the torque lock and unlock the axles.
To unlock the rear axle, push the AXLE UNLOCK
button. The REAR LOCK indicator light will go
out when the rear axle is unlocked.
Do not try to lock the rear axle if the vehicle
is stuck and the tires are spinning. You can
damage drivetrain components. Lock the
rear axle before attempting situations or
navigating terrain, which could possibly
cause the vehicle to become stuck.
CAUTION!
(Continued)
WARNING!
Do not use the locked axle position for normal
driving. A locked front axle is intended for
off-road driving only. Locking the front axle
during on-road driving will reduce the steering
ability. This could cause a collision and you
may be seriously injured.
5

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260STARTING AND OPERATING
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY
Your vehicle is equipped with an electronic
disconnecting stabilizer/sway bar. This system
allows greater front suspension travel in
off-road situations.
Due to the use of taller springs, this vehicle has
an increased ride height of approximately
1.9 inches (48.3 mm) in the front and
1.5 inches (38.1 mm) in the rear. A major advantage to increasing ride height is the
positive effect it has on approach/departure
and break over angles.
This system is controlled by the electronic
control sway bar switch located below the
instrument panel.

Sway Bar Disconnect Button
Push the SWAY BAR switch to activate the
system. Push the switch again to deactivate the
system. The “Sway Bar Indicator Light” (located
in the instrument cluster) will illuminate when
the bar is disconnected. The “Sway Bar
Indicator Light” will flash during activation
transition, or when activation conditions are not
met. The stabilizer/sway bar should remain in
on-road mode during normal driving conditions.
To disconnect the stabilizer/sway bar, shift to
either 4WD HIGH or 4WD LOW and push the
SWAY BAR button to obtain the Off-Road
position. Refer to “Four Wheel Drive Operation”
in “Starting And Operating” for further
information. The “Sway Bar Indicator Light” will
flash until the stabilizer/sway bar has been fully
disconnected.
NOTE:
The stabilizer/sway bar may be torque locked
due to left and right suspension height differ
-
ences. This condition is due to driving surface
differences or vehicle loading. In order for the
stabilizer/sway bar to disconnect/reconnect,
the right and left halves of the bar must be
aligned. This alignment may require that the
vehicle be driven onto level ground or rocked
from side to side.
To return to the On-Road mode, push the SWAY
BAR button again.
WARNING!
Do not disconnect the stabilizer bar and drive
on hard surfaced roads or at speeds above
18 mph (29 km/h), you may lose control of
the vehicle, which could result in serious
injury or death. The front stabilizer bar
enhances vehicle stability and assists in
maintaining control of the vehicle. The system
monitors vehicle speed and will attempt to
reconnect the stabilizer bar at speeds over
18 mph (29 km/h). This is indicated by a
flashing off road light and solid on road light.
Once vehicle speed is reduced below 14 mph
(22 km/h), the system will attempt to return
to the Off-Road mode.

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STARTING AND OPERATING261
SAFE OFF-ROAD DRIVING — POWER
WAGON ONLY
OFF-ROAD DRIVING TIPS AND VEHICLE
C
HARACTERISTICS
Your vehicle has excellent on and off-road
capabilities. These off-road capabilities will
allow you to explore those wilderness trails
where few travel, providing a source of exciting
and satisfying recreation. Before you venture
out, you should contact your local governmental
agency to determine the designated Off-Road
Vehicle (ORV) trails or recreation areas. You
should always tread lightly and only use
established roads, trails or ORV recreational
areas. The National Forest Service, Bureau of Land
Management, or local Department of Natural
Resources are a wealth of information and
usually have maps with marked trails.
Skid Plates And Underbody Protection
Steel skid plates protect the major driveline
components of the truck including the fuel tank,
transfer case and steering damper. In addition,
this vehicle is equipped with boxed cross
members and fore/aft rails. This additional
protection allows the vehicle to be utilized in
severe off-road situations that would be
considered impassable by a normal truck.
Ramp Travel Index (RTI)

The RTI is the distance, in inches, that you can
drive your vehicle with one wheel on a 20-degree
ramp without lifting any other wheel off the
ground. This distance up the ramp divided by the
wheelbase of the vehicle and multiplied by 1,000
is the RTI. This vehicle has an RTI of 429
(connected sway bar) or an RTI of 538
(disconnected sway bar), which means you can
articulate one front wheel 22 inches (56 cm) or
27.5 inches (70cm) in the air while the other
three wheels remain in contact with the ground.

Water Fording Characteristics

Water fording characteristic is the vehicle's ability
to cross a body of still water, where the
powertrain and drivetrain are safe from water
ingestion. This vehicle has high water fording
characteristics with the ability to cross a pool of
water, without stopping, 24 inches (60 cm) deep
at a maximum speed of 10 mph (16 km/h) and a
pool of water 30 inches (76 cm) deep at a
maximum speed of 5 mph (8 km/h), both with an
entrance ramp angle of 1.3 degrees.

Simultaneous Brake And Throttle
Operation
Many off-road driving conditions require the
simultaneous use of the brake and throttle (two
footed driving). When climbing rocks, logs, or
other stepped objects, using light brake
pressure with light throttle will keep the vehicle
from jerking or lurching. This technique is also
used when you need to stop and restart a
vehicle on a steep incline.
WARNING!
If the stabilizer/sway bar will not return to
On-Road mode, vehicle stability is reduced.
Do not attempt to drive the vehicle over
18 mph (29 km/h). Driving faster than
18 mph (29 km/h) may cause loss of control
of the vehicle, which could result in serious
injury or death. Contact your local service
center for assistance.
CAUTION!
The door sill height is 25 inches (63.5 cm).
Water may intrude into the interior of the
vehicle at greater depths.
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262STARTING AND OPERATING
The Basics Of Off-Road Driving
You will encounter many types of terrain driving
off-road. You should be familiar with the terrain
and area before proceeding. There are many
types of surface conditions: hard packed dirt,
gravel, rocks, grass, sand, mud, snow and ice.
Every surface has a different effect on your
vehicle's steering, handling and traction.
Controlling your vehicle is one of the keys to
successful off-road driving, so always keep a
firm grip on the steering wheel and maintain a
good driving posture. Avoid sudden
accelerations, turns or braking. In most cases
there are no road signs, posted speed limits or
signal lights. Therefore you will need to use your
own good judgment on what is safe and what
isn't. When on a trail you should always be
looking ahead for surface obstacles and
changes in terrain. The key is to plan your future
driving route while remembering what you are
currently driving over.
When To Use Low Range
When driving off-road, shift into 4WD LOW for
additional traction or to improve handling and
control on slippery or difficult terrain. Due to the
lower gearing, low range will allow the engine to
operate in a higher power range. This will allow
you to idle over obstacles and down hills, with
improved control and less effort. Also, use 4WD
LOW in rain, ice, snow, mud, and sand to get
heavy loads rolling, improve traction, or
whenever 4WD HIGH traction will not do the job.
DRIVING IN SNOW, MUD AND SAND
There is a drastic reduction in traction when
driving in snow, mud or sand. The vehicle will be
less responsive to steering, acceleration and
braking inputs. Therefore you should accelerate
slowly, leave greater stopping distances and
avoid abrupt vehicle maneuvers. You want to
keep a slow constant steady pace. The key is to
maintain the vehicle's momentum.
Snow – In heavy snow or for additional
control and traction at slower speeds, shift
the transmission to a low gear and shift the
transfer case to 4WD LOW if necessary. Do
not shift to a lower gear than necessary to
maintain headway. Over-revving the engine
can spin the wheels and traction will be lost.
If you start to slow to a stop, try turning your
steering wheel no more than a quarter turn
quickly back and forth, while still applying
throttle. This will allow the tires to get a fresh
"bite" and help maintain your momentum.
Mud – Deep mud creates a great deal of
suction around the tires and is very difficult to
get through. You should use 4WD LOW with a
gear low enough to maintain your momentum
without shifting. If you start to slow to a stop,
try turning your steering wheel no more than
a quarter turn quickly back and forth for addi -
tional traction. Mud holes pose an increased
threat of vehicle damage and getting stuck.
WARNING!
Always wear your seat belt and firmly tie down
cargo. Unsecured cargo can become
projectiles in an off-road situation.
CAUTION!
Never park your vehicle over dry grass or
other combustible materials. The heat from
your vehicle exhaust system could cause a
fire.
CAUTION!
On icy or slippery roads, do not downshift at
high engine RPMs or vehicle speeds because
engine braking may cause skidding and loss
of control.

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STARTING AND OPERATING263
They are normally full of debris from previous
vehicles getting stuck. As a good practice
before entering any mud hole, get out and
determine how deep it is, if there are any
hidden obstacles and if the vehicle can be
safely recovered if stuck.
Sand – Soft sand is very difficult to travel
through with full tire pressure. When crossing
soft sandy spots in a trail, maintain your
vehicle's momentum and do not stop. The
key to driving in soft sand is using the appro -
priate tire pressure, accelerating slowly,
avoiding abrupt maneuvers and maintaining
the vehicle's momentum. If you are going to
be driving on large soft sandy areas or dunes,
reduce your tire pressure to a minimum of
15 psi (103 kPa) to allow for a greater tire
surface area. Reduced tire pressure will dras -
tically improve your traction and handling,
while driving on the soft sand, but you must
return the tires to normal air pressure before
driving on pavement or other hard surfaces.
Be sure you have a way to air the tires back
up prior to reducing the pressure.
CROSSING OBSTACLES (ROCKS AND
O
THER HIGH POINTS)
While driving off road, you will encounter many
types of terrain. These varying types of terrain
bring different types of obstacles. Before
proceeding review the path ahead to determine
the correct approach and your ability to safely
recover the vehicle if something goes wrong.
Keeping a firm grip on the steering wheel, bring
the vehicle to a complete stop and then inch the
vehicle forward until it makes contact with the
object. Apply the throttle lightly while holding a
light brake pressure and ease the vehicle up
and over the object.
Using A Spotter
There are many times where it is hard to see the
obstacle or determine the correct path.
Determining the correct path can be extremely
difficult when you are confronting many
obstacles. In these cases have someone guide
you over, through, or around the obstacle. Have
the person stand a safe distance in front of you
where they can see the obstacle, watch your
tires and undercarriage, and guide you through.
Crossing Large Rocks
When approaching large rocks, choose a path
which ensures you drive over the largest with
your tires. This will lift your undercarriage over
the obstacle. The tread of the tire is tougher and
thicker than the side wall and is designed to
take the abuse. Always look ahead and make
every effort to cross the large rocks with your
tires.
CAUTION!
Reduced tire pressures may cause tire
unseating and total loss of air pressure. To
reduce the risk of tire unseating, while at a
reduced tire pressure, reduce your speed and
avoid sharp turns or abrupt maneuvers.
WARNING!
Crossing obstacles can cause abrupt steering
system loading which could cause you to
loose control of your vehicle.
CAUTION!
Never attempt to straddle a rock that is
large enough to strike your axles or under -
carriage.
Never attempt to drive over a rock which is
large enough to contact the door sills.
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264STARTING AND OPERATING
Crossing A Ravine, Gully, Ditch, Washout
Or Rut
When crossing a ravine, gully, ditch, washout or
a large rut, the angled approach is the key to
maintaining your vehicle's mobility. Approach
these obstacles at a 45-degree angle and let
each tire go through the obstacle
independently. You need to use caution when
crossing large obstacles with steep sides. Do
not attempt to cross any large obstacle with
steep sides at an angle great enough to put the
vehicle at risk of a rollover. If you get caught in
a rut, dig a small trench to the right or left at a
45-degree angle ahead of the front tires. Use
the removed dirt to fill the rut ahead of the
turnout you just created. You should now be
able to drive out following the trench you just
created at a 45-degree angle.
Crossing Logs
To cross a log, approach it at a slight angle
(approximately 10 to 15 degrees). This allows
one front tire to be on top of the log while the
other just starts to climb the log. While climbing
the log, modulate your brake and accelerator to
avoid spinning the log out from under your tires.
Then ease the vehicle off the log using your
brakes.
Getting High Centered
If you get hung up or high centered on an object,
get out of the vehicle and try to determine what
the vehicle is hung up on, where it is contacting
the underbody and what is the best direction to
recover the vehicle. Depending on what you are
in contact with, jack the vehicle up and place a
few rocks under the tires so the weight is off of
the high point when you let the vehicle down.
You can also try rocking the vehicle or winching
the vehicle off the object.
HILL CLIMBING
Hill climbing requires good judgment and a
good understanding of your abilities and your
vehicle's limitations. Hills can cause serious
problems. Some are just too steep to climb and
should not be attempted. You should always
feel confident with the vehicle and your abilities.
You should always climb hills straight up and
down. Never attempt to climb a hill on an angle.
Before Climbing A Steep Hill – As you
approach a hill consider its grade or steep -
ness. Determine if it is too steep. Look to see
what the traction is on the hill side trail. Is the
trail straight up and down? What is on top
and the other side? Are there ruts, rocks,
branches or other obstacles on the path?
Can you safely recover the vehicle if some -
thing goes wrong? If everything looks good
and you feel confident, then change trans-
mission into a lower gear, shift the transfer
WARNING!
There is an increased risk of rollover when
crossing an obstacle, at any angle, with steep
sides.
CAUTION!
Do not attempt to cross a log with a greater
diameter than the running ground clearance
or the vehicle will become high centered.
CAUTION!
Winching or rocking the vehicle off hard
objects increases the risk of underbody
damage.

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STARTING AND OPERATING265
case into 4WD LOW and proceed with
caution. You should use first gear and 4WD
LOW for very steep hills.
Driving Uphill – Once you have determined
your ability to proceed and have shifted into
the appropriate gear, line your vehicle up for
the straightest possible run. Accelerate with
an easy constant throttle and apply more
power as you start up the hill. Do not race
forward into a steep grade, the abrupt
change of grade could cause you to lose
control. If the front end begins to bounce,
ease off the throttle slightly to bring all four
tires back on the ground. As you approach
the crest of the hill ease off the throttle and
slowly proceed over the top. If the wheels
start to slip as you approach the crest of a
hill, ease off the accelerator and maintain
headway by turning the steering wheel no
more than a quarter turn quickly back and
forth. This will provide a fresh "bite" into the
surface and will usually provide enough trac -
tion to complete the climb. If you do not make
it to the top, place the vehicle in REVERSE
and back straight down the grade using
engine resistance along with the vehicle
brakes.
Driving Downhill – Before driving down a
steep hill you need to determine if it is too
steep for a safe descent. What is the surface
traction? Is the grade too steep to maintain a
slow controlled descent? Are there obsta -
cles? Is it a straight descent? Is there plenty
of distance at the base of the hill to regain
control if the vehicle descends too fast? If
you feel confident in your ability to proceed
then make sure you are in 4WD LOW with the
transmission in FIRST gear (manually select
FIRST gear on automatic transmissions) and
proceed with caution. Allow engine braking to
control the descent and apply your brakes if
necessary, but do not allow the tires to lock.
Driving Across An Incline – If at all possible
avoid driving across an incline. If it is neces -
sary, know your vehicle's abilities. Driving
across an incline places more weight on the
downhill wheels, which increases the possi -
bilities of a downhill slide or rollover. Make
sure the surface has good traction with firm
and stable soils. If possible transverse the
incline at an angle heading slightly up or
down.
WARNING!
Never attempt to climb a hill at an angle or
turn around on a steep grade. Driving across
an incline increases the risk of a roll over,
which may result in severe injury or death.
WARNING!

Do not descend a steep grade in NEUTRAL. Use
vehicle brakes in conjunction with engine
braking. Descending a grade too fast could
cause you to lose control and be seriously
injured or killed.

WARNING!
Driving across an incline increases the risk of
a rollover, which may result in severe injury.
5

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