key Ram 3500 2020 Owner's Guide

74GETTING TO KNOW YOUR VEHICLE
HOOD
TO OPEN THE HOOD
To open the hood, two latches must be
released.

1. Pull the hood release lever located below
the steering wheel at the base of the
instrument panel.

Hood Release

2. Reach into the opening beneath the center of the hood and push the safety latch lever
to the left to release it, before raising the
hood.
Safety Latch Location

TO CLOSE THE HOOD

Lower the hood to approximately 12 inches
(30 cm) from the engine compartment and
drop it. Make sure that the hood is completely
closed.

TAILGATE
OPENING
The power tailgate may be opened by pushing
the tailgate release pad located on the tailgate
door.
The tailgate damper strut will lower the tailgate
to the open position (if equipped).
Electronic Tailgate Release — If Equipped
The key fob may be equipped with an
electronic release feature for the
tailgate, allowing hands-free tailgate
opening. To activate, push and
release the Tailgate Release button on the key
fob twice within five seconds. The tailgate door
will unlatch, and slowly lower into the open
position.WARNING!
Be sure the hood is fully latched before
driving your vehicle. If the hood is not fully
latched, it could open when the vehicle is in
motion and block your vision. Failure to follow
this warning could result in serious injury or
death.
CAUTION!
To prevent possible damage, do not slam the
hood to close it. Use a firm downward push at
the front center of the hood to ensure that
both latches engage.

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86GETTING TO KNOW YOUR VEHICLE
CUPHOLDERS
Front Seat Cupholders
For vehicles equipped with a center console,
two cupholders are located in front of the
console storage bin.

Front Cupholders

NOTE:
If the vehicle is equipped with a premium center
console with double (tandem) doors, push the
front bin door to access the cupholders.
Vehicles Equipped With 40/20/40 Seats
The cupholders are located on the backside of
the center portion of the front seat (20). Fold
down the center section of the front seat to gain
access to the cupholders.
Front Cupholders With Bench Seat

Rear Cupholders — If Equipped
Some vehicles are equipped with rear
cupholders located in the center armrest.

Rear Armrest Cupholder

Some vehicles may be equipped with a rear
cupholder that consists of two cup wells for rear
passenger convenience.
Rear Cup Wells

ELECTRICAL POWER OUTLETS
The auxiliary 12 Volt (13 Amp) power outlet can
provide power for in-cab accessories designed
for use with the standard “cigar lighter” plug.
The 12 Volt power outlets and 5 Volt (2.5 Amp)
USB Port (Charge Only) have a cap attached to
the outlet indicating “12V DC”, together with
either a key symbol, battery symbol, or USB
symbol.
A key symbol indicates that the key must be in
the ON/RUN or ACC position for the outlet to
provide power. The battery symbol indicates
that the outlet is connected to the battery, and
can provide power at all times.

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GETTING TO KNOW YOUR VEHICLE89
If equipped, there may be a 115 Volt (400 Watts
maximum) inverter located to the right of the
center stack, just below the climate controls.
This inverter can power cellular phones,
electronics and other low power devices
requiring power up to 400 Watts. Certain
high-end video game consoles exceed this
power limit, as will most power tools.

Center Stack Power Inverter

To turn on the power outlet, simply plug in the
device. The outlet turns off when the device is
unplugged.
NOTE:
The Power Inverter only turns on if the igni -
tion is in the ACC or ON/RUN mode.
Due to built-in overload protection, the power
inverter shuts down if the power rating is
exceeded.
WIRELESS CHARGING PAD — IF
E
QUIPPED

Wireless Charging Pad Your vehicle may be equipped with a 15W 3A Qi
wireless charging pad located inside of the center
console. This charging pad is designed to
wirelessly charge your Qi enabled mobile phone.
Qi is a standard that uses magnetic induction to
transfer power to your mobile device.

Your mobile phone must be designed for Qi
wireless charging. If the phone is not equipped
with Qi wireless charging functionality, an
aftermarket sleeve or a specialized back plate
can be purchased from your mobile phone
provider or a local electronics retailer. Please
see your phone’s owner’s manual for further
information.

The wireless charging pad is equipped with an
anti-slip mat, an adjustable cradle to hold your
mobile phone in place and an LED indicator light.

WARNING!
To avoid serious injury or death:

Do not insert any objects into the receptacles.

Do not touch with wet hands.
Close the lid when not in use.
If this outlet is mishandled, it may cause an
electric shock and failure.
CAUTION!
The key fob should not be placed on the
charging pad or within 15 cm (150 mm) of it.
Doing so can cause excessive heat buildup
and damage to the fob. Placing the fob in
close proximity of the charging pad blocks the
fob from being detected by the vehicle and
prevents the vehicle from starting.
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GETTING TO KNOW YOUR VEHICLE93
(Continued)
To open a storage bin with the RamBox
unlocked, push and release the button located
on the lid. The RamBox lid will open upward to
allow hand access. Lift the lid to fully open.
NOTE:
RamBox will not open when the button is
pushed if the RamBox is locked.
RamBox Pushbutton And Lock
The interior of the RamBox will automatically
illuminate when the lid is opened. In addition to
the automatic illumination, there is a manual
on/off switch located at the rear of each storage
bin. Pushing the switch once will turn off the bin
lights, pushing the switch again will turn the
lights back on.

RamBox Light Switch
Cargo bins feature two removable drain plugs
(to allow water to drain from bins). To remove
plug, pull up on the edge. To install, push the
plug downward into drain hole.
NOTE:
Provisions are provided in the bins for cargo
dividers and shelf supports. These accessories
(in addition to other RamBox accessories) are
available from Mopar.Locking And Unlocking RamBox
Push and release the lock or unlock button on
the key fob to lock and unlock all doors, the
tailgate and the RamBox (if equipped). Refer to
“Keys” in this chapter for further details. The
RamBox storage bins can be locked using the
vehicle key. To lock and unlock the storage bin,
insert the key into the keyhole on the push
button and turn clockwise to lock or
counterclockwise to unlock. Always return the
key to the upright (vertical) position before
removing the key from the push button.
CAUTION!

Failure to follow the following items could
cause damage to the vehicle:
Assure that all cargo inside the storage bins
is properly secured.
Do not exceed cargo weight rating of 300 lbs
(136 kg) for 2500 and 3500 series vehicles
per bin.

CAUTION!
Leaving the lid open for extended periods of
time could cause the vehicle battery to
discharge. If the lid is required to stay open
for extended periods of time, it is
recommended that the bin lights be turned
off manually using the on/off switch.
CAUTION!
Ensure cargo bin lids are closed and
latched before moving or driving vehicle.
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GETTING TO KNOW YOUR VEHICLE95
Storage Position
The storage position for the bed divider is at the
front of the truck bed which maximizes the bed
cargo area when not in use.
To install the bed divider into the storage
position, perform the following:

1. Make sure the center handle is unlocked
using the vehicle key and rotate the center
handle vertically to release the divider side
gates.

Center Handle And Lock
2. With the side gates open, position the
divider fully forward in the bed against the
front panel.

Storage Position

3. Rotate the side gates closed allowing the outboard ends to be positioned in front of
the cargo tie-down loops.

Cargo Tie-Down Loop
4. Rotate the center handle horizontally to
secure the side gates in the closed position.

Side Gates Closed

5. Lock the center handle using the vehicle key to secure the panel into place.
Divider Position
The divider position is intended for managing
your cargo and assisting in keeping cargo from
moving around the bed. There are 11 divider
slots along the bed inner panels which allow for
various positions to assist in managing your
cargo.
1 — Center Handle Lock
2 — Handle
3 — Unlocked Position
4 — Locked Position
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96GETTING TO KNOW YOUR VEHICLE
To install the bed divider into a divider position,
perform the following:

1. Make sure the center handle is unlocked
using the vehicle key and rotate the center
handle vertically to release the divider side
gates.

2. With the side gates open, position the divider so the outboard ends align with the
intended slots in the sides of the bed.

Aligning Gate To Slots

3. Rotate the side gates closed so that the outboard ends are secured into the
intended slots of the bed.
4. Rotate the center handle horizontally to secure the side gates in the closed position.
Side Gates Closed

5. Lock the center handle to secure the panel into place.
BED RAIL TIE-DOWN SYSTEM — IF
E
QUIPPED
NOTE:
This feature is only available for vehicles
equipped with a RamBox.
There are two adjustable cleats on each side of
the bed that can be used to assist in securing
cargo.

Adjustable Cleats

Each cleat must be located and tightened down
in one of the detents, along either rail, in order
to keep cargo properly secure.
To move the cleat to any position on the rail,
turn the nut counterclockwise several turns.
Then pull out on the cleat and slide it to the
detent nearest the desired location. Make sure
the cleat is seated in the detent and tighten the
nut.
CAUTION!

The maximum load per cleat should not exceed
250 lbs (113 kg) and the angle of the load on
each cleat should not exceed 45 degrees
above horizontal, or damage to the cleat or
cleat rail may occur.

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98GETTING TO KNOW YOUR VEHICLE
SLIDE-IN CAMPERS
CAMPER APPLICATIONS
Certain truck models are not recommended for
slide-in campers. To determine if your vehicle is
excluded, please refer to the “Consumer
Information Truck-Camper Loading” document
at www.ramtrucks.com. For safety reasons,
follow all instructions in this important
document.
NOTE:
When a cap or pickup camper is installed on a
vehicle, an alternate Center High-Mounted Stop
Light (CHMSL) must be provided.
EASY-OFF TAILGATE
To simplify mounting of a camper unit with an
overhang, the tailgate can be removed.
NOTE:
The electric connector at the bottom of the tail -
gate must be disconnected prior to removing
the tailgate.
DISCONNECTING THE REAR CAMERA
A
ND REMOTE KEYLESS ENTRY

1. Open the tailgate to access the rear
camera or Remote Keyless Entry
connector bracket located on the rear sill.

Connector Bracket
2. Remove the connector bracket from the sill
by pushing inward in the locking tab.

Locking Tab

3. Disconnect the chassis wiring harness, ensuring the connector bracket does not
fall into the sill.
4. Connect the chassis plug and bracket (provided in the glove compartment) to the
chassis wiring harness and insert the
bracket back into the sill.
5. Connect the tailgate plug (provided in the glove compartment) to the tailgate wiring
harness to ensure that the terminals do not
corrode.WARNING!
To avoid inhaling carbon monoxide, which is
deadly, the exhaust system on vehicles
equipped with “Cap or Slide-In Campers”
should extend beyond the overhanging
camper compartment and be free of leaks.

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GETTING TO KNOW YOUR VEHICLE99
6. Tape the tailgate harness and bracket
against the forward-facing surface of the
tailgate. This will prevent damaging the
connector and bracket when storing or
reinstalling the tailgate.
REMOVING THE TAILGATE

1. Disconnect the wiring harness for the rear camera and or power locks (if equipped).

NOTE:
Refer to “Disconnecting The Rear Camera And
Remote Keyless Entry” in this section.
2. Unlatch the tailgate and remove the support cables by releasing the lock tang from the
pivot.
NOTE:
Make sure tailgate is supported when removing
support cables.
Locking Tang

3. Position the tailgate on a 45 degree angle.
4. Raise the right side of the tailgate until the right side pivot clears the hanger bracket.
5. Slide the entire tailgate to the right to free the left side pivot.
6. Remove the tailgate from the vehicle. NOTE:
Do not carry the tailgate loose in the truck
pickup box.
LOCKING TAILGATE
The tailgate can be locked using the key fob
lock button.
WARNING!
To avoid inhaling carbon monoxide, which is
deadly, the exhaust system on vehicles
equipped with “Cap or Slide-In Campers”
should extend beyond the overhanging
camper compartment and be free of leaks.2

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122GETTING TO KNOW YOUR INSTRUMENT PANEL
Headlights On with Wipers Lights w/ WipersOn; Off
Automatic Highbeams Auto HighbeamsOn; Off
Daytime Running Lights Daytime LightsOn; Off
Flash Lights with Lock Lights w/ LockOn; Off
Auto Lock Doors Auto Lock DoorsOn; Off
Auto Unlock Doors Auto Unlock DoorsOn; Off
Sound Horn with Remote Start Horn w/ Remote StartOn; Off
Sound Horn with Remote Lock Horn w/ Remote LockOff; 1st Press; 2nd Press
Remote Unlock Sequence Remote UnlockDriver Door; All Doors
Key Fob Linked to Memory Key in MemoryOn; Off
Passive Entry Passive EntryOn; Off
Remote Start Comfort System Remote Start ComfortOff; Remote Start; All starts
Easy Exit Seat Easy Exit SeatOn; Off
Key-off Power Delay Power Off DelayOff; 45 seconds; 5 minutes; 10 minutes
Setting NamesSetting Names Abbreviated
(Left Submenu Layer) Sub-Menus (Right Submenu Layer)

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SAFETY161
braking but has not applied sufficient brake
force, the system will compensate and provide
additional brake force as required. When towing
a trailer, the system will also respond to activate
the trailer brakes (if equipped).
If a FCW with Mitigation event begins at a speed
below 32 mph (52 km/h), the system may
provide the maximum braking possible to miti -
gate the potential forward collision. If the
Forward Collision Warning with Mitigation event
stops the vehicle completely, the system will
hold the vehicle at standstill for two seconds
and then release the brakes.

FCW Message

When the system determines a collision with
the vehicle in front of you is no longer probable,
the warning message will be deactivated. NOTE:
The minimum speed for FCW activation is
3 mph (5 km/h).
The FCW alerts may be triggered on objects
other than vehicles such as guard rails or
sign posts based on the course prediction.
This is expected and is a part of normal FCW
activation and functionality.
It is unsafe to test the FCW system. To
prevent such misuse of the system, after four
Active Braking events within a key cycle, the
Active Braking portion of FCW will be deacti
-
vated until the next key cycle.
The FCW system is intended for on-road use
only. If the vehicle is taken off-road, the FCW
system should be deactivated to prevent
unnecessary warnings to the surroundings.
FCW may not react to irrelevant objects such
as overhead objects, ground reflections,
objects not in the path of the vehicle,
stationary objects that are far away,
oncoming traffic, or leading vehicles with the
same or higher rate of speed.
FCW will be disabled like ACC, with the
unavailable screens.
During a FCW event when towing a trailer,
your Electronic Brake system will respond, to
activate the trailer brakes (if equipped).
Turning FCW On or Off
The FCW button is located in the Uconnect
display in the control settings. Refer to
“Uconnect Settings” in “Multimedia” for further
information.
To turn the FCW system on, press the forward
collision button once.
To turn the FCW system off, press the forward
collision button once.
WARNING!
Forward Collision Warning (FCW) is not
intended to avoid a collision on its own, nor
can FCW detect every type of potential
collision. The driver has the responsibility to
avoid a collision by controlling the vehicle via
braking and steering. Failure to follow this
warning could lead to serious injury or death.
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