steering wheel Ram 3500 2020 Owner's Guide

STARTING AND OPERATING239
gear. Once in ERS mode, tapping the GEAR – or
GEAR + switch will change the top available
gear.

ERS Control

To exit ERS mode, simply push and hold the
GEAR + switch until the gear limit display
disappears from the instrument cluster.When to Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent
transmission shifting occurs, push the TOW/
HAUL switch to activate TOW/HAUL mode. This
will improve performance and reduce the
potential for transmission overheating or failure
due to excessive shifting.

TOW/HAUL Switch

The “TOW/HAUL Indicator Light” will illuminate
in the instrument cluster to indicate that TOW/
HAUL mode has been activated. Pushing the
switch a second time restores normal
operation. Normal operation is always the
default at engine start-up. If TOW/HAUL mode is
desired, the switch must be pushed each time
the engine is started.
SIX-SPEED AUTOMATIC TRANSMISSION
— I
F EQUIPPED
Pickup models may use either AISIN (AS69RC
HD) transmission, or the 68RFE transmission
(which has no PTO access cover).
The transmission gear position display (located
in the instrument cluster) indicates the
transmission gear range. The gear selector is
mounted on the right side of the steering
column. You must press the brake pedal to
move the gear selector out of PARK; refer to
“Brake/Transmission Shift Interlock System” in
this section. To drive, move the gear selector
from PARK or NEUTRAL to the DRIVE position.
Pull the gear selector toward you when shifting
into REVERSE or PARK, or when shifting out of
PARK.
1 — GEAR + Switch
2 — GEAR – Switch
WARNING!
Do not downshift for additional engine
braking on a slippery surface. The drive
wheels could lose their grip and the vehicle
could skid, causing a collision or personal
injury.
WARNING!
Do not use the “TOW/HAUL” feature when
driving in icy or slippery conditions. The
increased engine braking can cause the rear
wheels to slide, and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.
5

20_DJD2_OM_EN_USC_t.book Page 239

240STARTING AND OPERATING
(Continued)
The electronically-controlled transmission
provides a precise shift schedule. The
transmission electronics are self-calibrating;
therefore, the first few shifts on a new vehicle
may be somewhat abrupt. This is a normal
condition, and precision shifts will develop
within a few hundred miles (kilometers).
Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and the
vehicle is stopped. Be sure to keep your foot on
the brake pedal when shifting between these
gears.
The transmission gear selector has only PARK,
REVERSE, NEUTRAL, and DRIVE shift positions.
Manual downshifts can be made using the
Electronic Range Select (ERS) shift control.
Pressing the ERS (-/+) switches (on the steering
wheel) while in the DRIVE position will select the
highest available transmission gear, and will
display that gear limit in the instrument cluster
as 1, 2, 3, etc. Refer to "Electronic Range Select
(ERS) Operation" in this section for further
information. Some models will display both the
selected gear limit, and the actual current gear,
while in ERS mode.Gear Ranges
Do not depress the accelerator pedal when
shifting from PARK or NEUTRAL into another
gear range.
NOTE:
After selecting any gear range, wait a moment
to allow the selected gear to engage before
accelerating. This is especially important when
the engine is cold.
PARK (P)
This range supplements the parking brake by
locking the transmission. The engine can be
started in this range. Never attempt to use
PARK while the vehicle is in motion. Apply the
parking brake when exiting the vehicle in this
range.
When parking on a level surface, you may shift
the transmission into PARK first, and then apply
the parking brake.
When parking on a hill, apply the parking brake
before shifting the transmission to PARK,
otherwise the load on the transmission locking
mechanism may make it difficult to move the
gear selector out of PARK. As an added precaution, turn the front wheels toward the
curb on a downhill grade and away from the
curb on an uphill grade.
When exiting the vehicle, always:
Apply the parking brake.
Shift the transmission into PARK.
Turn the engine off.
Remove the key fob.
NOTE:
On four-wheel drive vehicles be sure that the
transfer case is in a drive position.
WARNING!
Never use the PARK position as a substi -
tute for the parking brake. Always apply the
parking brake fully when exiting the vehicle
to guard against vehicle movement and
possible injury or damage.
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the gear selector out of PARK with the
brake pedal released. Make sure the trans -
mission is in PARK before exiting the
vehicle.

20_DJD2_OM_EN_USC_t.book Page 240

STARTING AND OPERATING259
The locking axles are controlled by the axle lock
buttons.
Under normal driving conditions, the vehicle
should be left in the AXLE UNLOCK position.
NOTE:
Even when the axles are in the AXLE UNLOCK
position, the limited slip differential in the rear
axle still provides torque biasing capability for
moderate low traction environments.
During the command to lock the axle, the
indicator light will flash until the axle is locked.
After the lock command has been successfully
executed, the light will remain on solid. To lock the rear axle, place the vehicle in 4WD
LOW, 4WD HIGH or 2WD. Refer to “Four Wheel
Drive Operation” in “Starting And Operating” for
further information. Push the REAR LOCK
button while traveling less than 10 mph
(16 km/h). The REAR LOCK indicator light will
remain on when the rear axle is locked.
NOTE:
Left to right wheel speed difference may be
necessary to allow the axle to fully lock. If the
indicator light is flashing after placing the
vehicle in the REAR LOCK or FRONT/REAR LOCK
position, drive the vehicle in a turn or on loose
gravel to expedite the locking action.
To lock the front axle, push the FRONT/REAR
LOCK button while traveling less than 10 mph
(16 km/h) in 4WD LOW. The FRONT/REAR
LOCK indicator light will be solid when the front
axle is locked.
NOTE:
The rear axle must be locked before the front
axle will lock.
When both the axles are locked, to unlock the
front axle, push the REAR LOCK button while in
4WD LOW. The FRONT/REAR LOCK indicator
light will go out when the axle is unlocked.
NOTE:
The axle lockers could be torque locked due to
side to side loads on the axle. Driving slowly
while turning the steering wheel from a left
hand turn to a right hand turn or driving in
REVERSE for a short distance may be required
to release the torque lock and unlock the axles.
To unlock the rear axle, push the AXLE UNLOCK
button. The REAR LOCK indicator light will go
out when the rear axle is unlocked.
Do not try to lock the rear axle if the vehicle
is stuck and the tires are spinning. You can
damage drivetrain components. Lock the
rear axle before attempting situations or
navigating terrain, which could possibly
cause the vehicle to become stuck.
CAUTION!
(Continued)
WARNING!
Do not use the locked axle position for normal
driving. A locked front axle is intended for
off-road driving only. Locking the front axle
during on-road driving will reduce the steering
ability. This could cause a collision and you
may be seriously injured.
5

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STARTING AND OPERATING261
SAFE OFF-ROAD DRIVING — POWER
WAGON ONLY
OFF-ROAD DRIVING TIPS AND VEHICLE
C
HARACTERISTICS
Your vehicle has excellent on and off-road
capabilities. These off-road capabilities will
allow you to explore those wilderness trails
where few travel, providing a source of exciting
and satisfying recreation. Before you venture
out, you should contact your local governmental
agency to determine the designated Off-Road
Vehicle (ORV) trails or recreation areas. You
should always tread lightly and only use
established roads, trails or ORV recreational
areas. The National Forest Service, Bureau of Land
Management, or local Department of Natural
Resources are a wealth of information and
usually have maps with marked trails.
Skid Plates And Underbody Protection
Steel skid plates protect the major driveline
components of the truck including the fuel tank,
transfer case and steering damper. In addition,
this vehicle is equipped with boxed cross
members and fore/aft rails. This additional
protection allows the vehicle to be utilized in
severe off-road situations that would be
considered impassable by a normal truck.
Ramp Travel Index (RTI)

The RTI is the distance, in inches, that you can
drive your vehicle with one wheel on a 20-degree
ramp without lifting any other wheel off the
ground. This distance up the ramp divided by the
wheelbase of the vehicle and multiplied by 1,000
is the RTI. This vehicle has an RTI of 429
(connected sway bar) or an RTI of 538
(disconnected sway bar), which means you can
articulate one front wheel 22 inches (56 cm) or
27.5 inches (70cm) in the air while the other
three wheels remain in contact with the ground.

Water Fording Characteristics

Water fording characteristic is the vehicle's ability
to cross a body of still water, where the
powertrain and drivetrain are safe from water
ingestion. This vehicle has high water fording
characteristics with the ability to cross a pool of
water, without stopping, 24 inches (60 cm) deep
at a maximum speed of 10 mph (16 km/h) and a
pool of water 30 inches (76 cm) deep at a
maximum speed of 5 mph (8 km/h), both with an
entrance ramp angle of 1.3 degrees.

Simultaneous Brake And Throttle
Operation
Many off-road driving conditions require the
simultaneous use of the brake and throttle (two
footed driving). When climbing rocks, logs, or
other stepped objects, using light brake
pressure with light throttle will keep the vehicle
from jerking or lurching. This technique is also
used when you need to stop and restart a
vehicle on a steep incline.
WARNING!
If the stabilizer/sway bar will not return to
On-Road mode, vehicle stability is reduced.
Do not attempt to drive the vehicle over
18 mph (29 km/h). Driving faster than
18 mph (29 km/h) may cause loss of control
of the vehicle, which could result in serious
injury or death. Contact your local service
center for assistance.
CAUTION!
The door sill height is 25 inches (63.5 cm).
Water may intrude into the interior of the
vehicle at greater depths.
5

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262STARTING AND OPERATING
The Basics Of Off-Road Driving
You will encounter many types of terrain driving
off-road. You should be familiar with the terrain
and area before proceeding. There are many
types of surface conditions: hard packed dirt,
gravel, rocks, grass, sand, mud, snow and ice.
Every surface has a different effect on your
vehicle's steering, handling and traction.
Controlling your vehicle is one of the keys to
successful off-road driving, so always keep a
firm grip on the steering wheel and maintain a
good driving posture. Avoid sudden
accelerations, turns or braking. In most cases
there are no road signs, posted speed limits or
signal lights. Therefore you will need to use your
own good judgment on what is safe and what
isn't. When on a trail you should always be
looking ahead for surface obstacles and
changes in terrain. The key is to plan your future
driving route while remembering what you are
currently driving over.
When To Use Low Range
When driving off-road, shift into 4WD LOW for
additional traction or to improve handling and
control on slippery or difficult terrain. Due to the
lower gearing, low range will allow the engine to
operate in a higher power range. This will allow
you to idle over obstacles and down hills, with
improved control and less effort. Also, use 4WD
LOW in rain, ice, snow, mud, and sand to get
heavy loads rolling, improve traction, or
whenever 4WD HIGH traction will not do the job.
DRIVING IN SNOW, MUD AND SAND
There is a drastic reduction in traction when
driving in snow, mud or sand. The vehicle will be
less responsive to steering, acceleration and
braking inputs. Therefore you should accelerate
slowly, leave greater stopping distances and
avoid abrupt vehicle maneuvers. You want to
keep a slow constant steady pace. The key is to
maintain the vehicle's momentum.
Snow – In heavy snow or for additional
control and traction at slower speeds, shift
the transmission to a low gear and shift the
transfer case to 4WD LOW if necessary. Do
not shift to a lower gear than necessary to
maintain headway. Over-revving the engine
can spin the wheels and traction will be lost.
If you start to slow to a stop, try turning your
steering wheel no more than a quarter turn
quickly back and forth, while still applying
throttle. This will allow the tires to get a fresh
"bite" and help maintain your momentum.
Mud – Deep mud creates a great deal of
suction around the tires and is very difficult to
get through. You should use 4WD LOW with a
gear low enough to maintain your momentum
without shifting. If you start to slow to a stop,
try turning your steering wheel no more than
a quarter turn quickly back and forth for addi -
tional traction. Mud holes pose an increased
threat of vehicle damage and getting stuck.
WARNING!
Always wear your seat belt and firmly tie down
cargo. Unsecured cargo can become
projectiles in an off-road situation.
CAUTION!
Never park your vehicle over dry grass or
other combustible materials. The heat from
your vehicle exhaust system could cause a
fire.
CAUTION!
On icy or slippery roads, do not downshift at
high engine RPMs or vehicle speeds because
engine braking may cause skidding and loss
of control.

20_DJD2_OM_EN_USC_t.book Page 262

STARTING AND OPERATING263
They are normally full of debris from previous
vehicles getting stuck. As a good practice
before entering any mud hole, get out and
determine how deep it is, if there are any
hidden obstacles and if the vehicle can be
safely recovered if stuck.
Sand – Soft sand is very difficult to travel
through with full tire pressure. When crossing
soft sandy spots in a trail, maintain your
vehicle's momentum and do not stop. The
key to driving in soft sand is using the appro -
priate tire pressure, accelerating slowly,
avoiding abrupt maneuvers and maintaining
the vehicle's momentum. If you are going to
be driving on large soft sandy areas or dunes,
reduce your tire pressure to a minimum of
15 psi (103 kPa) to allow for a greater tire
surface area. Reduced tire pressure will dras -
tically improve your traction and handling,
while driving on the soft sand, but you must
return the tires to normal air pressure before
driving on pavement or other hard surfaces.
Be sure you have a way to air the tires back
up prior to reducing the pressure.
CROSSING OBSTACLES (ROCKS AND
O
THER HIGH POINTS)
While driving off road, you will encounter many
types of terrain. These varying types of terrain
bring different types of obstacles. Before
proceeding review the path ahead to determine
the correct approach and your ability to safely
recover the vehicle if something goes wrong.
Keeping a firm grip on the steering wheel, bring
the vehicle to a complete stop and then inch the
vehicle forward until it makes contact with the
object. Apply the throttle lightly while holding a
light brake pressure and ease the vehicle up
and over the object.
Using A Spotter
There are many times where it is hard to see the
obstacle or determine the correct path.
Determining the correct path can be extremely
difficult when you are confronting many
obstacles. In these cases have someone guide
you over, through, or around the obstacle. Have
the person stand a safe distance in front of you
where they can see the obstacle, watch your
tires and undercarriage, and guide you through.
Crossing Large Rocks
When approaching large rocks, choose a path
which ensures you drive over the largest with
your tires. This will lift your undercarriage over
the obstacle. The tread of the tire is tougher and
thicker than the side wall and is designed to
take the abuse. Always look ahead and make
every effort to cross the large rocks with your
tires.
CAUTION!
Reduced tire pressures may cause tire
unseating and total loss of air pressure. To
reduce the risk of tire unseating, while at a
reduced tire pressure, reduce your speed and
avoid sharp turns or abrupt maneuvers.
WARNING!
Crossing obstacles can cause abrupt steering
system loading which could cause you to
loose control of your vehicle.
CAUTION!
Never attempt to straddle a rock that is
large enough to strike your axles or under -
carriage.
Never attempt to drive over a rock which is
large enough to contact the door sills.
5

20_DJD2_OM_EN_USC_t.book Page 263

STARTING AND OPERATING265
case into 4WD LOW and proceed with
caution. You should use first gear and 4WD
LOW for very steep hills.
Driving Uphill – Once you have determined
your ability to proceed and have shifted into
the appropriate gear, line your vehicle up for
the straightest possible run. Accelerate with
an easy constant throttle and apply more
power as you start up the hill. Do not race
forward into a steep grade, the abrupt
change of grade could cause you to lose
control. If the front end begins to bounce,
ease off the throttle slightly to bring all four
tires back on the ground. As you approach
the crest of the hill ease off the throttle and
slowly proceed over the top. If the wheels
start to slip as you approach the crest of a
hill, ease off the accelerator and maintain
headway by turning the steering wheel no
more than a quarter turn quickly back and
forth. This will provide a fresh "bite" into the
surface and will usually provide enough trac -
tion to complete the climb. If you do not make
it to the top, place the vehicle in REVERSE
and back straight down the grade using
engine resistance along with the vehicle
brakes.
Driving Downhill – Before driving down a
steep hill you need to determine if it is too
steep for a safe descent. What is the surface
traction? Is the grade too steep to maintain a
slow controlled descent? Are there obsta -
cles? Is it a straight descent? Is there plenty
of distance at the base of the hill to regain
control if the vehicle descends too fast? If
you feel confident in your ability to proceed
then make sure you are in 4WD LOW with the
transmission in FIRST gear (manually select
FIRST gear on automatic transmissions) and
proceed with caution. Allow engine braking to
control the descent and apply your brakes if
necessary, but do not allow the tires to lock.
Driving Across An Incline – If at all possible
avoid driving across an incline. If it is neces -
sary, know your vehicle's abilities. Driving
across an incline places more weight on the
downhill wheels, which increases the possi -
bilities of a downhill slide or rollover. Make
sure the surface has good traction with firm
and stable soils. If possible transverse the
incline at an angle heading slightly up or
down.
WARNING!
Never attempt to climb a hill at an angle or
turn around on a steep grade. Driving across
an incline increases the risk of a roll over,
which may result in severe injury or death.
WARNING!

Do not descend a steep grade in NEUTRAL. Use
vehicle brakes in conjunction with engine
braking. Descending a grade too fast could
cause you to lose control and be seriously
injured or killed.

WARNING!
Driving across an incline increases the risk of
a rollover, which may result in severe injury.
5

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268STARTING AND OPERATING
VEHICLE RECOVERY
If you drive off-road, you may encounter a
situation where you will need to recover your
vehicle. Vehicle recovery should always be
given consideration before attempting a
questionable obstacle. You should never go
off-road driving without the ability to recover
your vehicle from a situation. Having another
vehicle with you usually works best for most
situations. The first thing to do is assess the
situation. Why are you stuck? Are you hung up
on something? Would it be easier to go forward
or to go backward? Can you still move the
vehicle? Is there an anchor point to winch to?
Are you alone or do you have another vehicle to
help? Is there high risk of vehicle damage
during the recovery process? Answering these
questions will help you determine the best
method of recovery. If you can still move the
vehicle slightly and the only issue is slick
ground, then rock cycling your vehicle would be
the first choice. If you have ample room, an
additional vehicle and there is low risk of
vehicle impact on the surroundings, then using
a tow strap to the vehicle tow hooks would be
fast and easy. If the vehicle is severely hung up or in a situation where great care needs to be
taken during the recovery, then nothing can do
the job better than a winch. If you are severely
hung up on something you should jack the
vehicle up and stack something under the
wheels to allow the vehicle to roll off the object
without causing further damage. This should be
tried before attempting any recovery method.
Rock Cycling Your Vehicle – Rock cycling your
vehicle is one of the easiest, fastest and
most commonly used methods. This simply
involves shifting your vehicle from DRIVE to
REVERSE, while applying throttle after each
shift. During this process, for additional trac
-
tion, try turning your steering wheel quickly
left and right no more than a quarter turn. If
you are stuck in mud, sand, or snow try spin -
ning your tires during this process to clean
the debris from the tread and improve the
traction. You want to create a rocking motion
with the vehicle. This helps build vehicle momentum, which hopefully gets you out.
Remember to ease off and on the accelerator
before and after the shift. If after a few rock
cycles your vehicle is not free, stop and try
another method of recovery. Continuous rock
cycling will only cause unnecessary damage
to your vehicle and the environment.Using The Tow Hooks With A Tow Strap
– Tow
straps are a quick and easy way to recover
your vehicle from minor situations if you have
a secondary vehicle which is not stuck. The
tow hooks on your vehicle are designed to
take the abusive force generated during
vehicle recovery. Do not use the bumper or
any other vehicle component as an attach -
ment point. Using tow straps requires coordi -
nation between the two drivers. Good
communication and line of sight are required
for a safe recovery. First connect the tow
strap to the correct attachment points on
both vehicles. There should be a least 20 to
CAUTION!
Pulling the vehicle off an obstacle, without
first clearing the object, may result in
additional underbody damage.
CAUTION!
Damage can occur when spinning your tires
at an excessive high speed. Do not spin your
tires faster than an indicated 30 mph
(48 km/h).

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270STARTING AND OPERATING
AFTER DRIVING OFF-ROAD
Off-road operation puts more stress on your
vehicle than does most on-road driving. After
going off-road, it is always a good idea to check
for damage. That way you can get any problems
taken care of right away and have your vehicle
ready when you need it.
Completely inspect the underbody of your
vehicle. Check tires, body structure, steering,
suspension, and exhaust system for damage.
Inspect the radiator for mud and debris and
clean as required.
Check threaded fasteners for looseness,
particularly on the chassis, drivetrain compo -
nents, steering, and suspension. Retighten them, if required, and torque to the values
specified in the Service Manual.
Check for accumulations of plants or brush.
These things could be a fire hazard. They
might hide damage to fuel lines, brake hoses,
axle pinion seals, and propeller shafts.
After extended operation in mud, sand,
water, or similar dirty conditions, have the
radiator, fan, brake rotors, wheels, brake
linings, and axle yokes inspected and
cleaned as soon as possible.
If you experience unusual vibration after
driving in mud, slush or similar conditions,
check the wheels for impacted material.
Impacted material can cause a wheel imbal-
ance and freeing the wheels of it will correct
the situation.
LIMITED-SLIP DIFFERENTIAL
The limited-slip differential provides additional
traction on snow, ice, mud, sand and gravel,
particularly when there is a difference between
the traction characteristics of the surface under
the right and left rear wheels. During normal
driving and cornering, the limited-slip unit
performs similarly to a conventional differential.
On slippery surfaces, however, the differential
delivers more of the driving effort to the rear
wheel having the better traction.

The limited-slip differential is especially helpful
during slippery driving conditions. With both rear
wheels on a slippery surface, a slight application
of the accelerator will supply maximum traction.
When starting with only one rear wheel on an
excessively slippery surface, slight momentary
application of the parking brake may be
necessary to gain maximum traction.

WARNING!
Winch cables are under high tension when in
use and can become a projectile if they fail.
Never stand over or straddle the winch cable.
Never jerk or overload the winch cable. Never
stand in front of the vehicle while winching.
Failure to follow these instructions can result
in serious or fatal injury.
WARNING!
Abrasive material in any part of the brakes
may cause excessive wear or unpredictable
braking. You might not have full braking
power when you need it to prevent a collision.
If you have been operating your vehicle in
dirty conditions, get your brakes checked and
cleaned as necessary.
WARNING!
On vehicles equipped with a limited-slip
differential never run the engine with one rear
wheel off the ground since the vehicle may
drive through the rear wheel remaining on the
ground. You could lose control of the vehicle.

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280STARTING AND OPERATING
SPEED CONTROL
When engaged, the Speed Control takes over
accelerator operations at speeds greater than
20 mph (32 km/h), or 25 mph (40 km/h),
depending on the powertrain used.
The Speed Control buttons are located on the
right side of the steering wheel.

Speed Control Buttons

NOTE:
In order to ensure proper operation, the Speed
Control system has been designed to shut down if multiple speed control functions are operated
at the same time. If this occurs, the Speed
Control system can be reactivated by pushing
the Speed Control on/off button and resetting
the desired vehicle set speed.
TO ACTIVATE
Push the on/off button to activate the Speed
Control. The cruise indicator light in the
instrument cluster display will illuminate. To
turn the system off, push the on/off button a
second time. The cruise indicator light will turn
off. The system should be turned off when not in
use.
TO SET A DESIRED SPEED
Turn the Speed Control on. When the vehicle
has reached the desired speed, push the SET (-)
button and release. Release the accelerator and the vehicle will operate at the selected
speed.
NOTE:
The vehicle should be traveling at a steady
speed and on level ground before pushing the
SET (-) button.
TO VARY THE SPEED SETTING
To Increase Speed
When the Speed Control is set, you can increase
speed by pushing the RES (+) button.

The driver’s preferred units can be selected
through the instrument panel settings (if
equipped). Refer to “Getting To Know Your
Instrument Panel” for more information. The
speed increment shown is dependent on the
chosen speed unit of U.S. (mph) or Metric (km/h):

U.S. Speed (mph)

Pushing the RES (+) button once will result in
a 1 mph increase in set speed. Each subse -
quent tap of the button results in an increase
of 1 mph.
If the button is continually pushed, the set
speed will continue to increase until the
button is released, then the new set speed
will be established.
1 — On/Off Button
2 — RES (+)
3 — SET (-)
4 — CANCEL
WARNING!
Leaving the Speed Control system on when
not in use is dangerous. You could
accidentally set the system or cause it to go
faster than you want. You could lose control
and have an accident. Always leave the
system off when you are not using it.

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