ECO mode Ram 3500 2020 Owner's Manual

RAM 2500/3500
2020 OWNER’S MANUAL
20_DJD2_OM_EN_USC
SECOND EDITION
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6
AUTOMATIC TRANSMISSION .......................... 233Ignition Park Interlock ...............................234
Brake/Transmission Shift Interlock
System .......................................................235 Eight-Speed Automatic Transmission —
If Equipped .................................................235 Six-Speed Automatic Transmission —
If Equipped .................................................239
AUXILIARY SWITCHES — IF EQUIPPED ........... 246
ACTIVE NOISE CANCELLATION ........................ 246
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 246
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped ........246 Electronically Shifted Transfer Case (Six
Speed Transmission) — If Equipped ........250 Manually Shifted Transfer Case —
If Equipped .................................................253
AIR SUSPENSION SYSTEM — IF EQUIPPED.... 256
Description .................................................256
Air Suspension Modes...............................256
Instrument Cluster Display Messages......257Operation....................................................258 AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED).......................... 258
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY ....................................................260
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY ...................................................................261
Off-Road Driving Tips And Vehicle
Characteristics ........................................... 261 Driving In Snow, Mud And Sand ............... 262
Crossing Obstacles (Rocks And Other
High Points) ................................................ 263 Hill Climbing ............................................... 264Driving Through Water............................... 266Airing Down For Off-Road Driving ............. 267Vehicle Recovery........................................ 268
After Driving Off-Road ................................ 270
LIMITED-SLIP DIFFERENTIAL ........................... 270
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED) .....................................................271
Things To Know Before Using
Your Winch ................................................. 271 Understanding The Features Of
Your Winch ................................................. 271 Winch Accessories .................................... 272
Operating Your Winch ............................... 273Rigging Techniques .................................. 279 FUEL SAVER TECHNOLOGY — GAS ENGINE
(IF EQUIPPED) .................................................... 279
SPEED CONTROL .............................................. 280
To Activate.................................................. 280
To Set A Desired Speed ............................ 280To Vary The Speed Setting ........................ 280
To Accelerate For Passing ........................ 281
To Resume Speed ..................................... 281
To Deactivate ............................................. 281 ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED
....................................................... 282

Adaptive Cruise Control (ACC) Operation ... 283
Activating Adaptive Cruise Control (ACC) ... 284

To Activate/Deactivate.............................. 284
To Set A Desired ACC Speed..................... 285
To Cancel ................................................... 285
To Turn Off ................................................. 285
To Resume ................................................. 285To Vary The Speed Setting ........................ 286
Setting The Following Distance In ACC .... 287
Overtake Aid............................................... 288
ACC Operation At Stop............................... 289Adaptive Cruise Control (ACC) Menu ........ 289
Display Warnings And Maintenance ........ 290
Precautions While Driving With ACC......... 291
General Information .................................. 294
Normal (Fixed Speed) Cruise Control
Mode .......................................................... 294

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8
BULB REPLACEMENT ....................................... 351 Replacement Bulbs ..................................351Replacing Exterior Bulbs ...........................353
FUSES .................................................................. 358
Power Distribution Center .........................358
JACKING AND TIRE CHANGING ...................... 365
Jack Location .............................................365Removal Of Jack And Tools .......................365
Removing The Spare Tire ..........................367
Preparations For Jacking...........................368
Jacking Instructions ...................................368
To Stow The Flat Or Spare ........................ 372Reinstalling The Jack And Tools ...............373
Hub Caps/Wheel Covers — If Equipped ...374
JUMP STARTING ................................................ 375
Preparations For Jump Start .....................375Jump Starting Procedure...........................376
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ................................................ 377
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ................................................ 378
IF YOUR ENGINE OVERHEATS ......................... 379
FREEING A STUCK VEHICLE ............................ 380 TOWING A DISABLED VEHICLE .......................381
Two-Wheel Drive Models ........................... 382
Four-Wheel Drive Models .......................... 383Emergency Tow Hooks — If Equipped ...... 384
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ................................................. 384
EVENT DATA RECORDER (EDR) .......................384
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE .......385
Maintenance Plan — Gasoline Engine...... 386
Heavy Duty Use Of The Vehicle................. 389
SCHEDULED SERVICING— DIESEL ENGINE .... 389
Oil Change Indicator System —
Cummins Diesel......................................... 390 Perform Service Indicator —
Cummins Diesel ........................................ 390 Maintenance Plan — Cummins Diesel
Engine ........................................................ 391
ENGINE COMPARTMENT .................................. 396
6.4L Engine ................................................ 396
6.7L Diesel Engine — Six-Speed 68RFE ... 397
6.7L Diesel Engine — Six-Speed AISIN
(AS69RC HD) .............................................. 398 Checking Oil Level — Gas Engine ............. 399
Checking Oil Level — Diesel Engine .......... 399
Adding Washer Fluid ................................. 399Maintenance-Free Battery ....................... 400Pressure Washing...................................... 400
DEALER SERVICE .............................................. 401
Engine Oil .................................................. 401
Engine Oil Filter ......................................... 403Engine Air Cleaner Filter ........................... 403
Air Conditioner Maintenance ................... 405
Accessory Drive Belt Inspection ............... 408Draining Fuel/Water Separator Filter —
Diesel Engine ............................................ 409 Engine Mounted Fuel Filter
Replacement — Diesel Engine .................. 410 Underbody Mounted Fuel Filter
Replacement — Diesel Engine .................. 412 Priming If The Engine Has Run Out Of
Fuel — Diesel Engine ................................. 412 Intervention Regeneration Strategy —
Message Process Flow ............................. 413 Diesel Exhaust Fluid .................................. 414
Body Lubrication ........................................ 414

20_DJD2_OM_EN_USC_t.book Page 8

10
MULTIMEDIA
UCONNECT SYSTEMS ....................................... 467
CYBERSECURITY ............................................... 467
UCONNECT SETTINGS ....................................... 468
Uconnect 3 Settings ..................................468Uconnect 4/4C/4C NAV Settings .............484
Uconnect 4C NAV With 12-inch
Display Settings .........................................505
SAFETY AND GENERAL INFORMATION .......... 524
Safety Guidelines .......................................524
UCONNECT 3 WITH 5-INCH DISPLAY .............. 525
Introduction ................................................525
Radio Mode ................................................526
Media Mode ...............................................529Phone Mode ...............................................531
STEERING WHEEL AUDIO CONTROLS —
IF EQUIPPED ...................................................... 537
Radio Operation .........................................538
Media Mode ...............................................538
IPOD®/USB/MP3 CONTROL — IF EQUIPPED .. 538

RADIO OPERATION AND MOBILE PHONES ...540
Regulatory And Safety Information........... 540
VOICE RECOGNITION QUICK TIPS ................... 541
Introducing Uconnect ................................ 541
Get Started ................................................. 541
Basic Voice Commands............................. 542Radio .......................................................... 543
Media.......................................................... 543
Phone ......................................................... 543Voice Text Reply — If Equipped ................. 543
Climate (4C/4C NAV) ................................. 544
Navigation (4C NAV) .................................. 544Siri® Eyes Free — If Equipped ................. 545
Using Do Not Disturb ................................ 545
Android Auto™ — If Equipped ................... 545
Apple CarPlay® — If Equipped ................. 546
General Information .................................. 546Additional Information ............................... 547
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 548
Prepare For The Appointment .................. 548Prepare A List............................................. 548
Be Reasonable With Requests ................. 548
IF YOU NEED ASSISTANCE .............................. 548
FCA US LLC Customer Center ................... 549
FCA Canada Inc. Customer Center ........... 549
In Mexico Contact ...................................... 549
Puerto Rico And US Virgin Islands ............ 549
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ................ 549 Service Contract ....................................... 549
WARRANTY INFORMATION .............................. 550
MOPAR PARTS................................................... 550
REPORTING SAFETY DEFECTS ........................ 550
In The 50 United States And
Washington, D.C. ....................................... 550 In Canada ................................................... 550
PUBLICATION ORDER FORMS ........................ 551

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11
INTRODUCTION
Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your
driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome
the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of
the services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its
validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,
recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that an authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts,
and cares about your satisfaction.1

20_DJD2_OM_EN_USC_t.book Page 11

GETTING TO KNOW YOUR VEHICLE15

The turn signal lights will flash to acknowledge the
unlock signal. The illuminated entry system will
also turn on.

NOTE:
All doors can be programmed to unlock on the
first push of the unlock button. Refer to “Ucon -
nect Settings” in “Multimedia” for further infor -
mation.
To Lock The Doors And Tailgate
Push and release the lock button on the key fob
to lock all doors, the tailgate, and the RamBox
(if equipped). The turn signal lights will flash and
the horn will chirp to acknowledge the signal.
Sound Horn With Remote Key Lock — If
Equipped
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off through
the Uconnect Settings. NOTE:
Pushing the lock button on the key fob while you
are in the vehicle will activate the vehicle secu
-
rity alarm system. Opening a door with the
vehicle security alarm system activated will
cause the alarm to sound. Push the unlock
button to deactivate the vehicle security alarm
system.
Refer to “Vehicle Security Alarm” in this chapter
for further information.
Using The Panic Alarm
To turn the Panic Alarm feature on or off, push
the Panic button on the key fob. When the Panic
Alarm is activated, the turn signals will flash, the
horn will pulse on and off, and the interior lights
will turn on.
The Panic Alarm will stay on for three minutes
unless you turn it off by either pushing the Panic
button a second time or drive the vehicle at a
speed of 15 mph (24 km/h) or greater. NOTE:
The interior lights will turn off if you place the
ignition in the ACC or ON/RUN position while
the Panic Alarm is activated. However, the
exterior lights and horn will remain on.
You may need to be less than 35 ft (11 m)
from the vehicle when using the key fob to
turn off the Panic Alarm due to the radio
frequency noises emitted by the system.
Replacing The Battery In The Key Fob With
Remote Control
The replacement battery model is one CR2450
battery.
NOTE:
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard
-
ouswaste/perchlorate for further informa -
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
2

20_DJD2_OM_EN_USC_t.book Page 15

20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Cancelled — Door Open
Remote Start Cancelled — Hood Open
Remote Start Cancelled — Fuel Low
Remote Start Cancelled — System Fault
Remote Start Disabled — Start Vehicle to
Reset
The instrument cluster display message stays
active until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the Remote Start
button on the key fob twice within five
seconds. The parking lights will flash,
vehicle doors will lock, and the horn
will chirp twice (if programmed). Once the
vehicle has started, the engine will run for
15 minutes. NOTE:
If your power door locks were unlocked,
Remote Start will automatically lock the
doors.
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down
in 10 seconds.
The park lamps will turn on and remain on
during Remote Start mode.
For security, power window and power
sunroof operation (if equipped) are disabled
when the vehicle is in the Remote Start
mode.
The engine can be started two consecutive
times (two 15 minute cycles) with the key
fob. However, the ignition must be placed in
the ON/RUN position before you can repeat
the start sequence for a third cycle.
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the remote start button one
time or allow the engine to run for the entire
15 minute cycle. NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
Before the end of the 15 minute cycle, push and
release the unlock button on the key fob to
unlock the doors and disarm the vehicle
security alarm system (if equipped). Then, prior
to the end of the 15 minute cycle, place the
ignition in the ON/RUN position.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When remote start is activated, the heated
steering wheel, and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of remote start or until the ignition
switch is placed in the ON/RUN position.

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22GETTING TO KNOW YOUR VEHICLE
HOW TO USE REMOTE START
All of the following conditions must be met
before the engine will remote start:
Transmission in PARK
Doors closed
Hood closed
Hazard switch off
Brake switch inactive (brake pedal not
pushed)
Battery at an acceptable charge level
PANIC button not pushed
Fuel meets minimum requirement
Water In Fuel Indicator Light is not illumi -
nated
Wait To Start Light Indicator Light is not illu -
minated
Malfunction Indicator Light is not illuminated
REMOTE START ABORT MESSAGE
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Aborted — Door Open
Remote Start Aborted — Hood Open
Remote Start Aborted — Fuel Low
Remote Start Aborted — System Fault
The instrument cluster display message is
stored until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the Remote Start button on
the key fob twice, within five seconds. The
parking lights will flash and the horn will chirp
twice (if programmed). In cold ambient
temperature conditions, the diesel vehicle may
delay crank up to 30 seconds for the Intake Air
Heater. Once the vehicle has started, the
engine will run for 15 minutes.
NOTE:
Crank may be delayed up to 75 seconds for
intake air heater operation at high altitudes,
and/or extreme cold.
The park lamps will turn on and remain on
during Remote Start mode.

For security, power window and power sunroof
operation (if equipped) are disabled when the
vehicle is in the Remote Start mode.

Additional features, such as windshield
wipers, will also not be available while the
vehicle is in the Remote Start mode.

The engine can be started two consecutive
times (two 15 minute cycles) with the key fob.
However, the ignition switch must be placed in
the ON/RUN position before you can repeat
the start sequence for a third cycle.

WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas
contains Carbon Monoxide (CO) which is
odorless and colorless. Carbon Monoxide is
poisonous and can cause serious injury or
death when inhaled.
Keep key fobs away from children. Opera -
tion of the Remote Start System, windows,
door locks or other controls could cause
serious injury or death.

20_DJD2_OM_EN_USC_t.book Page 22

GETTING TO KNOW YOUR VEHICLE23
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the Remote Start button one
time or allow the engine to run for the entire
15 minute cycle.
NOTE:
To avoid unintentional shut downs, the system
will disable for two seconds after receiving a
valid Remote Start request.
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
To exit Remote Start Mode and drive the vehicle
before the end of the 15 minute cycle, push and
release the unlock button on the key fob to
unlock the door and disarm the vehicle security
alarm System (if equipped). Then, prior to the
end of the 15 minute cycle, place the ignition in
the ON/RUN position. NOTE:
The ignition switch must be in the ON/RUN posi
-
tion in order to drive the vehicle.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When remote start is activated, the heated
steering wheel, and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of remote start or until the ignition
switch is placed in the ON/RUN position.
NOTE:
The Remote Start Comfort system can be acti -
vated and deactivated through the Uconnect
system under “Auto-On Comfort And Remote
Start”. Refer to “Uconnect Settings” in “Multi -
media” for further information on Remote Start
Comfort system operation.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
2

20_DJD2_OM_EN_USC_t.book Page 23

34GETTING TO KNOW YOUR VEHICLE
(Continued)
Manual Front Seat Recline Adjustment
The recline lever is located on the outboard side
of the seat. To recline the seat, lean forward
slightly, lift the lever, lean back to the desired
position and release the lever. To return the
seatback to its normal upright position, lean
forward and lift the lever. Release the lever
once the seat back is in the upright position.
Manual Recline Lever

40-20-40 Front Bench Seat — If Equipped
The seat is divided into three segments. The
outboard seat portions are each 40% of the
total width of the seat. On some models, the
back of the center portion (20%) easily folds
down to provide an armrest/center storage
compartment.
MANUAL REAR SEAT ADJUSTMENT
Reclining Rear Seats — If Equipped
The recliner handle is located on the outside of
the seat cushion. To adjust the seatback, lift
upward on the handle, lean back on the
seatback and when you reach the desired
position, release the handle.
Rear Seat Recliner Handle

WARNING!
Do not stand or lean in front of the seat
while actuating the handle. The seatback
may swing forward and hit you causing
injury.
To avoid injury, place your hand on the seat -
back and actuate the handle, then position
the seatback in the desired position.
WARNING!
Do not pile luggage or cargo higher than the
top of the seatback. This could impair
visibility or become a dangerous projectile in
a sudden stop or collision.
WARNING! (Continued)
WARNING!
Do not ride with the seatback reclined so that
the shoulder belt is no longer resting against
your chest. In a collision you could slide under
the seat belt, which could result in serious
injury or death.

20_DJD2_OM_EN_USC_t.book Page 34