service Ram 3500 Chassis Cab 2017 Owner's Manual

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
If applicable, refer to the Diesel Supplement for diesel
related information.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing and
remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst operat-
ing procedures that could result in a collision, bodily injury
and/or death. It also contains CAUTIONSagainst proce-
dures that could result in damage to your vehicle. If you do
not read this entire Owner ’s Manual, you may miss impor-
tant information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer. Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder ’s Guide refer to
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
6 INTRODUCTION

SENTRY KEY
The Sentry Key Immobilizer System prevents unauthor-
ized vehicle operation by disabling the engine. The system
does not need to be armed or activated. Operation is
automatic, regardless of whether the vehicle is locked or
unlocked.
The system uses a key fob, an Ignition Node Module,
Keyless Push Button Ignition and a RF receiver to prevent
unauthorized vehicle operation. Therefore, only key fobs
that are programmed to the vehicle can be used to start and
operate the vehicle. The system will not allow the engine to
crank if an invalid key fob is used to start and operate the
vehicle. The system will shut the engine off in two seconds
if an invalid key fob is used to start the engine.
NOTE:A key fob that has not been programmed is also
considered an invalid key.
During normal operation, after placing the keyless ignition
in the ON/RUN position, the vehicle security light will
turn on for three seconds for a bulb check. If the light remains on after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light begins
to flash after the bulb check, it indicates that someone used
an invalid key fob to try to start the engine. Either of these
conditions will result in the engine being shut off after two
seconds.
If the vehicle security light turns on during normal vehicle
operation (vehicle running for longer than 10 seconds), it
indicates that there is a fault in the electronics. Should this
occur, have the vehicle serviced as soon as possible by an
authorized dealer.
CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
All of the key fobs provided with your new vehicle have
been programmed to the vehicle electronics.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Replacement Key Fobs
NOTE:Only key fobs that are programmed to the vehicle
electronics can be used to start and operate the vehicle.
Once a key fob is programmed to a vehicle, it cannot be
programmed to any other vehicle.
CAUTION!
• Always remove the key fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
• For vehicles equipped with Keyless Enter-N-Go —
Ignition, always remember to place the ignition in
the OFF position.
NOTE: Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of programming
a blank key fob to the vehicle electronics. A blank key fob
is one that has never been programmed.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
Customer Key Fob Programming
Programming key fobs may be performed at an authorized
dealer.
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in- cluding interference that may cause undesired opera-
tion.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user ’s authority to operate the equipment.
VEHICLE SECURITY ALARM
The vehicle security alarm monitors the vehicle doors and
ignition for unauthorized operation. When the vehicle
security alarm is activated, interior switches for door locks
are disabled. The system provides both audible and visible
signals for the first three minutes. The horn will sound, the
headlights will turn on, the park lamps and/or turn signals
will flash and vehicle security light will flash repeatedly.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19

In Automatic Locking Mode, the shoulder belt is automati-
cally pre-locked. The seat belt will still retract to remove
any slack in the shoulder belt. Use the Automatic Locking
Mode anytime a child restraint is installed in a seating
position that has a seat belt with this feature. Children 12
years old and under should always be properly restrained
in a vehicle with a rear seat.
WARNING!
•Never place a rear-facing child restraint in front of an
air bag. A deploying passenger front air bag can
cause death or serious injury to a child 12 years or
younger, including a child in a rear-facing child
restraint.
• Only use a rear-facing child restraint in a vehicle
with a rear seat.
How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward until the entire seat belt is extracted. 3. Allow the seat belt to retract. As the seat belt retracts,
you will hear a clicking sound. This indicates the seat
belt is now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency) lock-
ing mode.WARNING!
• The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the procedures
in the Service Manual.
• Failure to replace the seat belt assembly could in-
crease the risk of injury in collisions.
• Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is only
used to install rear-facing or forward-facing child
restraints that have a harness for restraining the
child.
54 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

The ORC also includes diagnostics that will illuminate the
instrument panel Air Bag Warning Light if a malfunction is
detected that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction. While the air
bag system is designed to be maintenance free, if any of the
following occurs, have an authorized dealer service the air
bag system immediately.
•The Air Bag Warning Light does not come on during the
four to eight seconds when the ignition switch is first in
the ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
NOTE: If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protection.
Have an authorized dealer service the air bag system
immediately.WARNING!
Ignoring the Air Bag Warning Light in your instrument
panel could mean you won’t have the air bag system to
protect you in a collision. If the light does not come on
as a bulb check when the ignition is first turned on,
stays on after you start the vehicle, or if it comes on as
you drive, have your authorized dealer service the air
bag system immediately.
Front Air Bags
This vehicle has front air bags and lap/shoulder belts for
both the driver and front passenger. The front air bags are
a supplement to the seat belt restraint systems. The driver
front air bag is mounted in the center of the steering wheel.
The passenger front air bag is mounted in the instrument
panel, above the glove compartment. The words “SRS
AIRBAG” or “AIRBAG” are embossed on the air bag
covers.
56 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

quickly. However, if you haven’t healed significantly
within a few days, or if you have any blistering, see your
doctor immediately.
• As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air bag
inflation. These airborne particles may irritate the skin,
eyes, nose, or throat. If you have skin or eye irritation,
rinse the area with cool water. For nose or throat
irritation, move to fresh air. If the irritation continues,
see your doctor. If these particles settle on your clothing,
follow the garment manufacturer ’s instructions for
cleaning.
Do not drive your vehicle after the air bags have deployed.
If you are involved in another collision, the air bags will
not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor assem-
blies replaced by your authorized dealer immediately.
Also, have the Occupant Restraint Controller System
serviced as well. NOTE:
•
Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
• After any collision, the vehicle should be taken to an
authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending
on the nature of the event, the ORC will determine whether
to have the Enhanced Accident Response System perform
the following functions:
• Cut off fuel to the engine.
• Flash hazard lights as long as the battery has power or
until the hazard light button is pressed. The hazard
lights can be deactivated by pressing the hazard light
button.
• Turn on the interior lights, which remain on as long as
the battery has power.
• Unlock the power door locks.
64 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident Response System
functions after an event, the ignition switch must be
changed from ignition START or ON/RUN to ignition OFF.
Carefully check the vehicle for fuel leaks in the engine
compartment and on the ground near the engine compart-
ment and fuel tank before resetting the system and starting
the engine.
Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system could
cause it to fail when you need it. You could be
injured if the air bag system is not there to protect
you. Do not modify the components or wiring, in-
cluding adding any kind of badges or stickers to the
steering wheel hub trim cover or the upper right side
of the instrument panel. Do not modify the front
bumper, vehicle body structure, or add aftermarket
side steps or running boards.
(Continued)
WARNING! (Continued)
•It is dangerous to try to repair any part of the air bag
system yourself. Be sure to tell anyone who works on
your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to your authorized dealer for any
air bag system service. If your seat, including your
trim cover and cushion, needs to be serviced in any
way (including removal or loosening/tightening of
seat attachment bolts), take the vehicle to your au-
thorized dealer. Only manufacturer approved seat
accessories may be used. If it is necessary to modify
the air bag system for persons with disabilities,
contact your authorized dealer.2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 65

Air Bag Warning Light
The Air Bag Warning Lightwill turn on for four to
eight seconds as a bulb check when the ignition is first
placed in the ON/RUN position. If the light is either not
on during starting, stays on, or turns on while driving,
have the system inspected at an authorized dealer as
soon as possible. This light will illuminate with a single
chime when a fault with the Air Bag Warning Light has
been detected, it will stay on until the fault is cleared. If
the light comes on intermittently or remains on while
driving, have an authorized dealer service the vehicle
immediately. Refer to “Occupant Restraints Systems”
for further information.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is
inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit the footwell of your
vehicle. Use only floor mats that leave the pedal area
unobstructed and that are firmly secured so that they
cannot slip out of position and interfere with the pedals or
impair safe operation of your vehicle in other ways.
WARNING!
An improperly attached, damaged, folded, or stacked
floor mat, or damaged floor mat fasteners may cause
your floor mat to interfere with the accelerator, brake,
or clutch pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
• ALWAYS securely attach
your floor mat using the
floor mat fasteners. DO NOT install your floor mat
upside down or turn your floor mat over. Lightly pull
to confirm mat is secured using the floor mat fasten-
ers on a regular basis.
• ALWAYS REMOVE THE EXISTING FLOOR MAT
FROM THE VEHICLE
before installing any other
floor mat. NEVER install or stack an additional floor
mat on top of an existing floor mat.
(Continued)
94 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫To Resume Speed ..................... .144
▫ To Vary The Speed Setting ................144
▫ To Accelerate For Passing .................146
 PARKSENSE REAR PARK ASSIST — IF
EQUIPPED ........................... .146
▫ ParkSense Sensors ..................... .147
▫ ParkSense Warning Display ................147
▫ ParkSense Display ..................... .147
▫ Enabling And Disabling ParkSense ..........150
▫ Service The ParkSense Rear Park Assist System. .151
▫ Cleaning The ParkSense System .............151
▫ ParkSense System Usage Precautions .........152
 PARKSENSE FRONT AND REAR PARK ASSIST —
IF EQUIPPED ......................... .154
▫ ParkSense Sensors ..................... .154
▫ ParkSense Warning Display ................155
▫ ParkSense Display ..................... .155▫
Enabling And Disabling Front And/Or Rear
ParkSense ........................... .157
▫ Service The ParkSense Park Assist System .....158
▫ Cleaning The ParkSense System .............159
▫ ParkSense System Usage Precautions .........159
 PARKVIEW REAR BACK UP CAMERA — IF
EQUIPPED ........................... .160
 OVERHEAD CONSOLE — IF EQUIPPED ......163
▫ Courtesy/Reading Lights .................164
 GARAGE DOOR OPENER — IF EQUIPPED . . . .164
▫ Before You Begin Programming HomeLink . . . .166
▫ Programming A Rolling Code ..............166
▫ Programming A Non-Rolling Code ..........168
▫ Canadian/Gate

Operator Programming .......169
▫ Using HomeLink ...................... .171
▫ Security ............................. .171
▫ Troubleshooting Tips ....................171
▫ General Information .....................172
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE 99