Ram 3500 Chassis Cab 2020 Owner's Manual

MULTIMEDIA499
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouil -
lage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. Android™ is a trademark of Google Inc.
SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
US residents visit www.DriveUconnect.com
or call: 1-877-855-8400 (24 hours a day 7
days a week)
Canadian residents visit www.DriveUcon-
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visit www.siriusxm.com/
guardian or call: 1-844-796-4827
Canadian residents visit www.siriusxm.ca/
guardian or call: 1-877-324-9091
9

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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi -
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho -
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an autho
-
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE501
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
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502CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

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CUSTOMER ASSISTANCE503
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles.
A complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and drivability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
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INDEX
A
Accessories..........................................413Mopar.............................................413Adaptive Cruise Control (ACC) (Cruise
Control)...............................................232Adding Engine Coolant (Antifreeze)............364Adding Fuel..........................................269Additives, Fuel......................................400AdjustDown................................................31Forward.............................................31Rearward...........................................31Up....................................................31Adjustable Pedals....................................39Air BagAir Bag Operation...............................153Air Bag Warning Light..........................151Enhanced Accident Response.......158, 328Event Data Recorder (EDR)...................328If Deployment Occurs..........................157Knee Impact Bolsters..........................154Maintaining Your Air Bag System............158Maintenance.....................................158Transporting Pets...............................179Air Bag Light......................... 108, 151, 181Air Cleaner, Engine (Engine Air
Cleaner Filter)............................... 349, 371
Air Conditioner Maintenance.................... 351Air Conditioner Refrigerant............... 351, 352Air Conditioner System............................ 351Air Conditioning................................. 52, 62Air Conditioning Filter....................... 64, 352Air Conditioning System............................ 62Air Conditioning, Operating Tips.................. 63Air Filter.............................................. 349Air PressureTires............................................... 383AlarmPanic................................................ 14Security Alarm............................. 24, 110Alterations/ModificationsVehicle.............................................. 11Android Auto........................................ 496Antifreeze (Engine Coolant)...................... 364Capacites......................................... 405Disposal.......................................... 365Anti-Lock Brake System (ABS)................... 120Anti-Lock Warning Light........................... 114Apple CarPlay....................................... 497Assist, Hill Start..................................... 122Audio Systems (Radio)............................ 414Auto Down Power Windows........................ 65Auto Unlock, Doors................................ 216Automatic Door Locks............................... 29
Automatic Headlights............................... 46Automatic Temperature Control (ATC).......... 62Automatic Transmission................. 213, 370Adding Fluid..................................... 370Fluid And Filter Change....................... 370Fluid Change.................................... 370Fluid Level Check.............................. 368Fluid Type........................ 368, 409, 412Shifting........................................... 207Special Additives............................... 368Automatic Transmission Limp Home Mode.. 216AUX Camera................................. 261, 267Auxiliary Driving Systems........................ 129Axle Fluid.....................370, 371, 409, 412Axle Lubrication............................ 370, 371
B
Back-Up.............................................. 258Back-Up Camera................................... 258Battery....................................... 110, 346Blanket........................................... 196Charging System Light........................ 110Keyless Key Fob Replacement................ 14Battery Saver Feature.............................. 48Belts, Seat........................................... 180Body Builders Guide................................ 11Body Mechanism Lubrication................... 360

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B-Pillar Location
....................................379Brake Assist System...............................121Brake Control System.............................121Brake Fluid...................................367, 409Brake System............................... 367, 397Fluid Check.......................................367Master Cylinder.................................367Parking............................................204Warning Light....................................109Brake/Transmission Interlock...................206Bulb Replacement.................................300Bulbs, Light.................................. 182, 300
C
Cab Top Clearance Lights........................305Camera...............................................258Camera, AUX................................ 261, 267Camera, Rear............................... 258, 261Capacities, Antifreeze (Engine Coolant).......405Capacities, Fluid....................................405Caps, Filler Oil (Engine)............................... 343, 348Power Steering..................................229Radiator (Coolant Pressure)..................365Car Washes..........................................394Carbon Monoxide Warning............... 180, 401Cargo Light.............................................47Cellular Phone......................................483Center High Mounted Stop Light................304Center Seat Storage Compartment..............73
Changing A Flat Tire............................... 314Charge Air Cooler................................... 366Chart, Tire Sizing................................... 376Check Engine Light (Malfunction Indicator Light)119Checking Your Vehicle For Safety.............. 180Checks, Safety...................................... 180Child Restraint...................................... 160Child RestraintsBooster Seats................................... 164Child Seat Installation................. 172, 174How To Stow An unused ALR Seat Belt.... 171Infant And Child Restraints................... 162Locating The LATCH Anchorages............ 169Lower Anchors And Tethers For Children.. 165Older Children And Child Restraints........ 163Seating Positions............................... 165Clean Air Gasoline................................. 399CleaningWheels............................................ 389Climate Control....................................... 51Automatic.......................................... 55Manual.............................................. 52Cold Weather Operation.......................... 187Compact Spare Tire............................... 387Contract, Service................................... 501Cooling Pressure Cap (Radiator Cap).......... 365Cooling System..................................... 363Adding Coolant (Antifreeze).................. 364Coolant Level............................ 363, 366
Cooling Capacity................................ 405Disposal Of Used Coolant.................... 365Drain, Flush, And Refill........................ 364Inspection........................................ 366Points To Remember.......................... 366Pressure Cap.................................... 365Radiator Cap.................................... 365Selection Of Coolant(Antifreeze)................... 364, 407, 410Corrosion Protection.............................. 393Cruise Control (Speed Control)......... 230, 232Cruise Light......................................... 117Cupholders............................................ 77Customer Assistance............................. 500Cybersecurity....................................... 414
D
Daytime Running Lights............................ 45Dealer Service...................................... 347Defroster, Rear Window............................ 52Defroster, Windshield....................... 52, 181Delay (Intermittent) Wipers........................ 50Diagnostic System, Onboard.................... 118Diesel Exhaust Brake............................. 203Diesel Fuel.......................................... 402Diesel Fuel Requirements....................... 402Bulk Storage Of................................. 269Diesel Fuel System, Re-Priming................ 358Differential, Limited Slip......................... 228
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Dipsticks Power Steering
..................................229Disabled Vehicle Towing..........................326DisposalAntifreeze (Engine Coolant)...................365Do Not Disturb......................................496Door Ajar.............................................111Door Ajar Light......................................111Door LocksAutomatic...........................................29Doors....................................................25Draining Fuel/Water Separator Filter..........354Driver’s Seat Back Tilt...............................30DrivingThrough Flowing, Rising, Or Shallow Standing Water
..........................................292Dual Rear Wheels.................. 317, 391, 398
E
Electric Brake Control System...................121Anti-Lock Brake System.......................120Electronic Roll Mitigation..............124, 127Electrical Power Outlets.............................78Electronic Range Select (ERS)........... 211, 217Electronic Stability Control (ESC)...............124Electronic Throttle Control Warning Light.....110Electronically Shifted Transfer Case...219, 222Emergency Braking................................204Emergency, In Case OfFreeing Vehicle When Stuck..................324
Hazard Warning Flasher...................... 294Jacking............................................ 314Jump Starting................................... 319Emission Control System Maintenance....... 119Engine........................................ 343, 344Air Cleaner....................................... 349Block Heater..................................... 190Break-In Recommendations................. 202Compartment.................................... 344Compartment Identification.................. 343Coolant (Antifreeze).................... 407, 410Exhaust Gas Caution.................. 180, 401Fails To Start.................................... 186Flooded, Starting............................... 186Fuel Requirements............................. 399Identifcation..................................... 344Idling.............................................. 197Jump Starting................................... 319Oil.................................. 347, 407, 410Oil Filler Cap............................. 343, 348Oil Filter........................................... 349Oil Reset............................................ 93Oil Selection..................................... 347Oil Synthetic..................................... 349Overheating...................................... 321Runaway.......................................... 267Starting........................................... 184Engine Oil Viscosity................................ 348Enhanced Accident Response
Feature....................................... 158, 328
Entry System, Illuminated.......................... 49Ethanol............................................... 400Exhaust Brake...................................... 203Exhaust Gas Cautions.................... 180, 401Exhaust System.................... 180, 362, 371Exterior Lighting...................................... 44Exterior Lights................................ 44, 182
F
FiltersAir Cleaner
....................................... 349Air Conditioning........................... 64, 352Engine Fuel.............................. 354, 407Engine Oil........................ 349, 407, 410Engine Oil Disposal............................ 349FlashersTurn Signals....................... 47, 117, 182Flash-To-Pass......................................... 46Flat Tire Stowage.................................. 318Fluid Capacities.................................... 405Fluid Leaks.......................................... 182Fluid Level ChecksBrake............................................. 367Power Steering.................................. 229Fluids And Lubricants..................... 407, 410Fog Lights..................................... 47, 303Fold Flat Load Floor................................. 76Fold-Flat Seats....................................... 30Forward Collision Warning....................... 129Four Wheel Drive.................................. 218

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Four-Way Hazard Flasher
.........................294Freeing A Stuck Vehicle...........................324Front Axle (Differential)...........................370Fuel.................................... 269, 399, 402Adding.............................................268Additives..........................................400Capacity...........................................405Clean Air..........................................399Diesel.............................. 269, 402, 410Ethanol............................................400Filler Cap (Gas Cap)............................268Filter....................................... 354, 407Gasoline..........................................399Light...............................................113Materials Added.................................400Methanol.........................................400Octane Rating...................................399Requirements........................... 399, 402Specifications....................................402Tank Capacity....................................405Fuses..................................................305
G
Garage Door Opener (HomeLink).................67Gas Cap (Fuel Filler Cap).........................268Gasoline, Clean Air.................................399Gasoline, Reformulated...........................399Gauges Voltage............................................194Gear Ranges.........................................207
Gear Selector Override............................ 322General Information....................... 132, 140Glass Cleaning...................................... 396Gross Axle Weight Rating......................... 274Gross Vehicle Weight Rating.................... 274GuideBody Builders...................................... 11GVWR................................................. 273
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
.............................. 292Hazard Warning Flashers........................ 294Head Restraints...................................... 36Head Rests............................................ 36Headlights........................................... 301Automatic High Beam........................... 45Cleaning.......................................... 394High Beam......................................... 45Lights On Reminder.............................. 47Passing............................................. 46Switch............................................... 44Heated Mirrors....................................... 43Hill Descent Control............................... 128Hill Descent Control Indicator................... 128Hill Start Assist..................................... 122HitchesTrailer Towing................................... 278Hoisting.............................................. 374
HomeLink (Garage Door Opener)................ 67Hood Prop............................................. 66Hood Release......................................... 66Hub Caps............................................ 318
I
Idle-Up Feature..................................... 198Ignition................................................. 17Switch............................................... 17Illuminated Entry..................................... 49In Vehicle HelpVehicle User Guide............................... 12Inside Rearview Mirror...................... 40, 294Instrument Cluster.................87, 88, 90, 91Descriptions..................................... 117Display.............................................. 92Engine Oil Reset.................................. 93Instrument Panel Lens Cleaning............... 396Integrated Trailer Brake Control................ 281Interior Appearance Care........................ 395Interior Lights......................................... 48Intermittent Wipers (Delay Wipers).............. 50Intervention Regeneration Strategy... 103, 359Inverter Outlet (115V).............................. 80iPod/USB/MP3 Control........................... 481
J
Jack Location....................................... 314Jack Operation..................................... 314Jacking And Tire Changing....................... 314
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Jump Starting
.......................................319
K
Key Fob Panic Alarm
........................................14Programming Additional Key Fobs...... 16, 23Key Fob Battery Service (Remote
Keyless Entry).........................................14Key Fob Programming (Remote
Keyless Entry).........................................16Keyless Enter-N-Go.................. 26, 184, 188Lock The Vehicle’s Doors..... 423, 438, 458Passive Entry......................................26Passive Entry Programming..........438, 458Keys.....................................................13Replacement......................................23
L
Lane Change And Turn Signals....................47Lane Change Assist..................................47LaneSense...........................................256Latches...............................................182Hood.................................................66Lead Free Gasoline................................399Leaks, Fluid..........................................182Life Of Tires..........................................385Light Bulbs...................................182, 300Lights..................................................182Air Bag............................. 108, 151, 181Automatic High Beam............................45
Brake Assist Warning.......................... 126Brake Warning.................................. 109Bulb Replacement............................. 300Cab Top Clearance............................. 305Cargo................................................ 47Center Mounted Stop.......................... 304Courtesy/Reading................................ 48Cruise............................................. 117Daytime Running................................. 45Electronic Stability Program(ESP)Indicator...................................... 110Engine Temperature Warning................ 110Exterior...................................... 44, 182Fog................................................. 303Four Wheel Drive Indicator................... 228Hazard Warning Flasher...................... 294Headlights.................................... 44, 46High Beam......................................... 45Hill Descent Control Indicator................ 128Illuminated Entry................................. 49Interior.............................................. 48Lights On Reminder.............................. 47Low Fuel.......................................... 113Malfunction Indicator (Check Engine)..... 112Park................................................ 117Passing............................................. 46Seat Belt Reminder............................ 108Security Alarm................................... 110Service............................................ 300Traction Control................................. 126
Transfer Case................................... 228Turn Signals................47, 117, 182, 301Warning Instrument ClusterDescriptions......................... 110, 117Limited-Slip Differential.................. 228, 371Load Shed Battery Saver Mode................ 107Load Shed Battery Saver On.................... 107Load Shed Electrical Load Reduction......... 107Load Shed Intelligent Battery Sensor......... 107Loading Vehicle.................................... 273Tires............................................... 379LocksAutomatic Door................................... 29Child Protection................................... 29Power Door........................................ 26Low Tire Pressure System....................... 132Lubrication, Body.................................. 360Lug Nuts/Bolts..................... 317, 397, 398
M
Maintenance Free Battery....................... 346Maintenance Plan................................. 336Maintenance Schedule....329, 331, 334, 336Malfunction Indicator Light
(Check Engine)............................. 112, 119ManualPark Release.................................... 323Service............................................ 503Media Hub........................................... 481Memory Seat......................................... 32

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