service interval RAM CHASSIS CAB 2021 Owners Manual

102GETTING TO KNOW YOUR INSTRUMENT PANEL
Your vehicle has the ability to alert you to
additional maintenance required on your
vehicle or engine. The following messages may
display in your instrument cluster display:

Perform Service — Your vehicle will require
emissions maintenance at a set interval.
To help remind you when this maintenance
is due, the instrument cluster display will
display “Perform Service”. When the “Perform
Service” message is displayed in the instru -
ment cluster display it is necessary to have the
emissions maintenance performed. Emissions
maintenance may include replacing the
Closed Crankcase Ventilation (CCV) filter
element. The procedure for clearing and reset -
ting the "Perform Service" indicator message is
located in the appropriate Service Information.
Exhaust System — Regeneration Required
Now — "Exhaust Filter XX% Full Safely Drive at
Highway Speeds to Remedy" will be displayed
in the instrument cluster display if the exhaust
particulate filter reaches 80% of its maximum
storage capacity. Under conditions of exclu -
sive short duration and low speed driving
cycles, your Cummins diesel engine and
exhaust after-treatment system may never
reach the conditions required to remove the
trapped PM. If this occurs, the “Exhaust Filter
XX% Full Safely Drive at Highway Speeds to
Remedy” message will be displayed in the
instrument cluster display. If this message is
displayed, you will hear one chime to assist in
alerting you of this condition

By simply driving your vehicle at highway
speeds for as little as 45 minutes, you can
remedy the condition in the particulate filter
system and allow your Cummins diesel
engine and exhaust after-treatment system
to remove the trapped PM and restore the
system to normal operating condition.Exhaust System — Regeneration In Process
Exhaust Filter XX% Full — Indicates that the
DPF is self-cleaning. Maintain your current
driving condition until regeneration is
completed.

Exhaust System — Regeneration Completed —
This message indicates that the DPF
self-cleaning is completed. If this message is
displayed, you will hear one chime to assist in
alerting you of this condition.
Exhaust Service Required — See Dealer
Now — This message indicates regeneration
has been disabled due to a system malfunc -
tion. At this point the engine Powertrain
Control Module (PCM) will register a fault code,
the instrument panel will display a MIL light.

WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do not
park or operate your vehicle in areas where
your exhaust system can contact anything
that can burn.
CAUTION!
See an authorized dealer, as damage to
the exhaust system could occur soon with
continued operation.

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104GETTING TO KNOW YOUR INSTRUMENT PANEL

refill the tank when this message is initially
displayed on pickup applications, and approxi-
mately 7 gallons (26 Liters) are required on
chassis-cab applications.
Speed Limited to 5 MPH in XXX mi Refill DEF —
This message will continuously display if the
“DEF Low Refill Soon” message is ignored, and
the frequency of occurrence of the chime will
increase unless up to 2 gallons (7.5 Liters) of
DEF is added to the tank.
5 MPH Max Speed on Restart, Long Idle or
Refuel Refill DEF — This message will continu -
ously display when the counter reaches zero,
and will be accompanied by a periodic chime.

The vehicle will only be capable of a
maximum speed of 5 mph upon the first of
the following conditions to occur:
If the vehicle is shutoff and restarted.

If the vehicle is idled for an extended period
of time, approximately one hour or greater.

If the system detects that the level of fuel
in the tank has increased.

Add a minimum of 2 gallons (7.5 Liters) of DEF
to the tank in order to avoid vehicle operation
at a maximum speed of 5 mph (8 km/h).
NOTE:
A minimum of 2 gallons (7.5 Liters) may be
required to restore normal vehicle operation.
Although the vehicle will start normally and can
be placed in gear after this message has been
initially displayed, extreme caution should be
utilized since the vehicle will only be capable of
maneuvering at a maximum speed of 5 mph
(8 km/h).
Diesel Exhaust Fluid (DEF) Fault Warning
Messages
There are five different messages which are
displayed if the vehicle detects that the DEF
system has been filled with a fluid other than
DEF, has experienced component failures, or
when tampering has been detected. The vehicle
may be limited to a maximum speed of 5 mph
(8 km/h) if the DEF system is not serviced
within less than 200 miles (322 km) of the fault
being detected.
When the DEF system needs to be serviced the
following warnings will display:
Service DEF System See Dealer
— This
message will display when the fault is initially
detected, each time the vehicle is started,
and periodically during driving. The message will be accompanied by a single chime. We
recommend you drive to the nearest autho
-
rized dealer and have your vehicle serviced
as soon as possible.

5 MPH Max Speed in 150 mi Service DEF
System See Dealer — This message will display
if the DEF system has not been serviced after
the “Service DEF System – See Dealer”
message is displayed. This message will
continuously display until the mileage counter
reaches zero, and will be accompanied by a
periodic chime. The message will continue to
countdown until it reaches zero unless the
vehicle is serviced. We recommend you drive
to your nearest authorized dealer and have
your vehicle serviced immediately.

NOTE:
Under some circumstances this mileage
counter may start with a value of less than
150 miles (241 km). For example, if recurring faults are detected in a time interval of less
than 40 hours, the counter may restart at the
value where it stopped when a previous fault
was temporarily remedied, or at a minimum of
50 miles (80 km).

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STARTING AND OPERATING163
POWER TAKE OFF (PTO) OPERATION — IF
EQUIPPED

This vehicle when equipped with PTO Prep and
the AS66RC/AS69RC automatic six-speed, will
allow for an aftermarket upfit with a transmission
driven PTO (power take off). The customer will
have the ability to operate the PTO in either
a “stationary”, “mobile” or “remote” mode.
The vehicles will be factory set to the “stationary”
mode. To select a different mode, or to change
any other PTO setting, you will need to enter the
commercial vehicle menu on the instrument
cluster screen. Details of the PTO selection
modes and further PTO information is available
at the Ram Truck Bodybuilders web site:
https://
www.ramtrucks.com/ram-commercial/
body-builders-guide.html
POWER STEERING
HYDRAULIC POWER STEERING
The standard power steering system will give
you good vehicle response and increased ease
of maneuverability in tight spaces. The system
will provide mechanical steering capability if
power assist is lost.

If for some reason the power assist is interrupted,
it will still be possible to steer your vehicle. Under
these conditions, you will observe a substantial
increase in steering effort, especially at very low
vehicle speeds and during parking maneuvers.

NOTE:
Increased noise levels at the end of the
steering wheel travel are considered normal
and do not indicate that there is a problem
with the power steering system.
Upon initial start-up in cold weather, the
power steering pump may make noise for a
short amount of time. This is due to the cold,
thick fluid in the steering system. This noise
should be considered normal, and it does not
in any way damage the steering system.
Power Steering Fluid Check
Checking the power steering fluid level at a
defined service interval is not required. The fluid
should only be checked if a leak is suspected,
abnormal noises are apparent, and/or the
system is not functioning as anticipated. Check
fluid level when the engine is cold and off.
Coordinate inspection efforts through an
authorized dealer.
CAUTION!
Prolonged operation of the steering system
at the end of the steering wheel travel will
increase the steering fluid temperature and it
should be avoided when possible. Damage to
the power steering pump may occur.
WARNING!
Fluid level should be checked on a level
surface and with the engine off to prevent
injury from moving parts and to ensure
accurate fluid level reading. Do not overfill.
Use only manufacturer's recommended
power steering fluid.
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SAFETY303
Seat Belt Buckle Switch
Supplemental Side Air Bags — If Equipped
Front and Side Impact Sensors — If Equipped
Seat Belt Pretensioners — If Equipped
Air Bag Warning Light
The Occupant Restraint Controller
(ORC) monitors the readiness of the
electronic parts of the air bag system
whenever the ignition switch is in the
START or ON/RUN position. If the ignition switch
is in the OFF position or in the ACC position, the
air bag system is not on and the air bags will not
inflate.
The ORC contains a backup power supply
system that may deploy the air bag system even
if the battery loses power or it becomes
disconnected prior to deployment.
The ORC turns on the Air Bag Warning Light in
the instrument panel for approximately four to
eight seconds for a self-check when the ignition
switch is first in the ON/RUN position. After the
self-check, the Air Bag Warning Light will turn
off. If the ORC detects a malfunction in any part
of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A single chime will sound to alert you if the light
comes on again after initial startup.
The ORC also includes diagnostics that will
illuminate the instrument panel Air Bag Warning
Light if a malfunction is detected that could
affect the air bag system. The diagnostics also
record the nature of the malfunction. While the
air bag system is designed to be maintenance
free, if any of the following occurs, have an
authorized dealer service the air bag system
immediately.
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the ON/RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit
-
tently or remains on while driving.
NOTE:

If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be disabled.
In this condition the air bags may not be ready to
inflate for your protection. Have an authorized
dealer service the air bag system immediately.

Redundant Air Bag Warning Light
If a fault with the Air Bag Warning
Light is detected, which could affect
the Supplemental Restraint System
(SRS), the Redundant Air Bag Warning
Light will illuminate on the instrument panel.
The Redundant Air Bag Warning Light will
stay on until the fault is cleared. In addition, a
single chime will sound to alert you that the
Redundant Air Bag Warning Light has come on
and a fault has been detected. If the Redundant
Air Bag Warning Light comes on intermittently or
remains on while driving have an authorized
dealer service the vehicle immediately
Ú page 107.
WARNING!

Ignoring the Air Bag Warning Light in your
instrument panel could mean you won’t have
the air bag system to protect you in a collision.
If the light does not come on as a bulb check
when the ignition is first turned on, stays on
after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service
the air bag system immediately.

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342IN CASE OF EMERGENCY
5. Remove the lug nuts and pull the wheel off.
Install the spare wheel and lug nuts with the
cone shaped end of the nuts toward the
wheel on Single Rear-Wheel (SRW) models.
On Dual Rear-Wheel models (DRW) the lug
nuts are a two-piece assembly with a flat
face. Lightly tighten the nuts. To avoid risk
of forcing the vehicle off the jack, do not
fully tighten the nuts until the vehicle has
been lowered.
6. Using the lug wrench, finish tightening the nuts using a crisscross pattern
Úpage 432. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a
service station. 7. Install wheel center cap (if equipped) and
remove wheel blocks. Do not install chrome
or aluminum wheel center caps on the
spare wheel. This may result in cap damage.
8. Lower the jack to its fully closed position. If the jack will not lower by turning the dial
(thumbwheel) by hand, it may be necessary
to use the jack driver in order to lower the
jack. Stow the replaced tire, jack, and tools
as previously described.
9. Adjust the tire pressure when possible.
10. After 25 miles (40 km), check the lug nut torque Úpage 432 with a torque wrench to
ensure that all lug nuts are properly seated
against the wheel.
Dual Rear Wheels
Slots in the wheels will assist in properly
orienting the inner and outer wheels. Align
these slots when assembling the wheels
for best access to the tire valve on the inner
wheel. The tires of both dual wheels must be
completely off the ground when tightening to
ensure wheel centering and maximum wheel
clamping.
Dual wheel models require a special heavy-duty
lug nut tightening adapter (included with the
vehicle) to correctly tighten the lug nuts. Also,
when it is necessary to remove and install dual
rear wheels, use a proper vehicle lifting device.
NOTE:
When installing a spare tire (if equipped) as part
of a dual rear wheel end combination, the tire
diameter of the two individual tires must be
compared. If there is a significant difference,
the larger tire should be installed in a front loca-
tion. The correct direction of rotation for dual
tire installations must also be observed.
It is recommended that wheel stud nuts be kept
torqued to specifications at all times. Torque
wheel stud nuts to specifications at each
lubrication interval Ú page 432.WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off
the jack and hurt someone near it. Raise the
vehicle only enough to remove the tire.
WARNING!

A loose tire or jack thrown forward in a collision
or hard stop, could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided.

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353
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GASOLINE
ENGINE
Your vehicle is equipped with an automatic
oil change indicator system. The oil change
indicator system will remind you that it is time to
take your vehicle in for scheduled maintenance.

Based on engine operation conditions, the
oil change indicator message will illuminate.
This means that service is required for your
vehicle. Operating conditions such as frequent
short-trips, trailer tow, extremely hot or cold
ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required”
message is displayed. Have your vehicle serviced
as soon as possible, within the next 500 miles
(805 km).
An authorized dealer will reset the oil change
indicator message after completing the
scheduled oil change.
Under no circumstances should oil change
intervals exceed 8,000 miles (13,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for
fleet customers.
Once A Month Or Before A Long Trip:
Check engine oil level.
Check windshield washer fluid level.
Check the tire inflation pressures and look
for unusual wear or damage. Rotate at the
first sign of irregular wear.
Check the fluid levels of the coolant reservoir,
brake master cylinder, power steering and
automatic transmission (six-speed only), and
fill as needed.

Check function of all interior and exterior lights.

8

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354SERVICING AND MAINTENANCE
MAINTENANCE PLAN
Refer to the maintenance plan on the following
pages for required maintenance. More frequent
maintenance may be needed in severe
conditions, such as dusty areas and very short
trip driving. In some extreme conditions,
additional maintenance not specified in the
maintenance schedule may be required.
NOTE:
Using white lithium grease, lubricate the door
hinge pivot joints twice a year to prevent prema-
ture wear.
At Every Oil Change Interval As Indicated By Oil Change Indicator System:
Change oil and filter.
Rotate the tires. Rotate at the first sign of
irregular wear, even if it occurs before the
oil indicator system turns on.
Inspect engine cooling system protection
and hoses.
Inspect exhaust system.
Inspect engine air cleaner filter if using in
dusty or off-road conditions. Replace the
engine air cleaner filter, if necessary.
Inspect battery and clean and tighten termi -
nals as required.
Inspect the CV/Universal joints.
Inspect automatic transmission fluid if
equipped with dipstick.
Inspect brake pads, shoes, rotors, drums,
hoses and parking brake.
At Every Oil Change Interval As Indicated
By Oil Change Indicator System:
Inspect front end, and lubricate — If
equipped with serviceable fittings.
Inspect and replace the Evaporative
System Fresh Air Filter as necessary,
replacement may be more frequent if
vehicle is operated in extreme dusty
conditions.
At Every Oil Change Interval As Indicated By Oil Change Indicator System:

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356SERVICING AND MAINTENANCE
(Continued)
Change the automatic transmission fluid and sump filter
(AS66RC Transmission Only). X
X
Inspect the transfer case fluid, change for any of the following:
police, taxi, fleet, or frequent trailer towing. X
XXXX
Change the transfer case fluid. X
Inspect and replace PCV valve if necessary. X
1. The spark plug change interval is mileage based only, yearly intervals do not apply.
Mileage or time passed (whichever comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
WARNING!
You can be badly injured working on or
around a motor vehicle. Do only service
work for which you have the knowledge and
the right equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.
Failure to properly inspect and maintain your
vehicle could result in a component malfunc -
tion and effect vehicle handling and perfor -
mance. This could cause an accident.

WARNING! (Continued)

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SERVICING AND MAINTENANCE357
SCHEDULED SERVICING — DIESEL ENGINE
Required Maintenance Intervals
Refer to the maintenance plan on the following
pages for the required maintenance intervals.
More frequent maintenance may be needed in
severe conditions, such as dusty areas and very
short trip driving. In some extreme conditions,
additional maintenance not specified in the
maintenance schedule may be required.
At Each Stop For Fuel
Check the engine oil level at least 30 minutes
after a fully warmed engine is shut off. Checking
the oil level while the vehicle is on level ground
will improve the accuracy of the oil level
reading. Add oil only when the level is at or
below the ADD or MIN mark. Once A Month

Inspect the batteries, and clean and tighten
the terminals as required.
Check the fluid levels of the coolant reservoir,
brake master cylinder, and automatic trans-
mission, and add as needed.
At Each Oil Change
Change the engine oil filter.
Inspect the exhaust system.
Inspect engine air cleaner filter. Replace the
engine air cleaner filter, if necessary.
Inspect the CV/Universal joints.
Check the coolant level, hoses, and clamps.
Inspect front end, and lubricate — If equipped
with serviceable fittings.
Inspect and replace the Evaporative System
Fresh Air Filter as necessary, replacement
may be more frequent if vehicle is operated
in extreme dusty conditions. Inspection and service should also be
performed anytime a malfunction is observed or
suspected. Retain all receipts.
NOTE:
Using white lithium grease, lubricate the door
hinge pivot joints twice a year to prevent prema-
ture wear.
OIL CHANGE INDICATOR SYSTEM —
C
UMMINS DIESEL

Your vehicle is equipped with an engine oil
change indicator system. This system will alert
you when it is time to change your engine oil by
displaying the words “Oil Change Due” in your
instrument cluster display. The oil change
reminder will remind the owner to change the
engine oil every 15,000 miles (24,000 km) or
500 hours, whichever comes first, except for the
Chassis Cab models configured with optional
B20 capability that are using greater than 5%
levels of biodiesel, which are 12,500 miles
(20,000 km) or 400 hours, whichever comes
first. Failure to change the engine oil per the
maintenance schedule can result in internal
engine damage.

CAUTION!
Failure to perform the required maintenance
items may result in damage to the vehicle.
8

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358SERVICING AND MAINTENANCE
An authorized dealer will reset the oil change
indicator message after completing the
scheduled oil change. If a scheduled oil change
is performed by someone other than an
authorized dealer Úpage 90.
Replace the engine oil and oil filter every
15,000 miles (24,000 km) or 12 months, or sooner if prompted by the oil change indicator
system. Under no circumstances should oil
change intervals exceed 15,000 miles
(24,000 km) or 12 months, whichever
comes first.
NOTE:
Under no circumstances should oil change
intervals exceed 15,000 miles (24,000 km)
or 12 months or 500 Hours, whichever
comes first.
Replace the engine oil and oil filter every
12,500 miles (20,000 km) or 400 hours,
whichever comes first when running greater
than 5% levels of biodiesel (Chassis Cab
models configured with optional B20 capa -
bility).
If Chassis Cab models configured with optional
B20 capability are operated with greater than
5% levels of biodiesel, the oil change interval
must not exceed 12,500 miles (20,000 km) or
400 hours, whichever comes first under any
circumstances. See the Fuel Requirements
section for more information regarding
operation with biodiesel blend (B6-B20) fuel
meeting ASTM specification D-7467.PERFORM SERVICE INDICATOR —
C
UMMINS DIESEL

Your vehicle will require emissions maintenance
at a set interval. To help remind you when this
maintenance is due, the instrument cluster will
display “Perform Service”. When the “Perform
Service” message is displayed on the instrument
cluster it is necessary to have the emissions
maintenance performed. Emissions
maintenance may include replacing the Closed
Crankcase Ventilation (CCV) filter element.
The procedure for clearing and resetting the
“Perform Service” indicator message is located in
the appropriate Service Information.

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